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HP ProLiant DL320 Generation 5p Maintenance And Service Manual

Hp proliant dl320 generation 5p server
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HP ProLiant DL320 Generation 5p Server
Maintenance and Service Guide
Part Number 451840-005
October 2008 (Fifth Edition)

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Summary of Contents for HP ProLiant DL320 Generation 5p

  • Page 1 HP ProLiant DL320 Generation 5p Server Maintenance and Service Guide Part Number 451840-005 October 2008 (Fifth Edition)
  • Page 2 © Copyright 2007, 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Processor ............................... 46 Dedicated iLO connector module....................... 50 System board ............................51 Battery ..............................57 Diagnostic tools .......................... 58 Troubleshooting resources ........................58 HP Insight Diagnostics..........................58 HP Insight Diagnostics survey functionality ....................58 Manual ROMPaq disaster recovery ......................59 Contents 3...
  • Page 4 Integrated Management Log ........................59 Array Diagnostic Utility ..........................60 HP Systems Insight Manager ........................60 USB support and functionality ........................60 USB support..........................60 Internal USB functionality ........................ 60 Component identification ......................62 Front panel components ........................... 62 Front panel components (standard configuration)................62 Front panel components (optional hard drive cage configuration) ............

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
  • Page 9 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 5) Primary access panel 454347-001 Mandatory 9.5-mm optical drive bracket* 460014-001 Mandatory PCI riser board assembly 458749-001 Mandatory 2-bay hard drive cage with (optical drive blank) 458751-001 Mandatory 4-bay hard drive cage with (optical drive blank)
  • Page 17 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 19 Illustrated parts catalog 19...

  • Page 20: System Components

    System components Item Description Spare part number Customer self repair (on page 5) Processor — — a) 1.60-GHz Intel® Celeron® C420, 512-KB L2 454523-001 Optional cache* b) 2.00-GHz Intel® Celeron® C440, 515-KB L2 454524-001 Optional cache* c) 2.00-GHz Intel® Core™2 E4400, 2-MB L2 454528-001 Optional cache*...
  • Page 21 Item Description Spare part number Customer self repair (on page 5) k) 2.66-GHz Intel® Xeon® 3075, 4-MB L2 454526-001 Optional cache* l) 2.13-GHz Intel® Xeon® X3210, 8-MB L2 457020-001 Optional cache* m) 2.40-GHz Intel® Xeon® X3220, 8-MB L2 454529-001 Optional cache* n) 2.50-GHz Intel®...
  • Page 22 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 23 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 24 Illustrated parts catalog 24...

  • Page 25: Removal And Replacement Procedures

    Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 58) Safety considerations Before performing service procedures, review all the safety information.

  • Page 26: Rack Warnings

    This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

  • Page 27: Server Warnings And Cautions

    Server warnings and cautions Before installing a server, be sure that you understand the following warnings and cautions. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety •...

  • Page 28: Remove The Server From The Rack

    To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 27). Disconnect all peripheral cables and power cords from the server rear panel.

  • Page 29: Primary Access Panel

    Using a T-10 Torx screwdriver, remove the secondary access panel. To replace the component, reverse the removal procedure. Primary access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed.

  • Page 30: Hard Drive

    To replace the component, reverse the removal procedure. Hard drive IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server. To remove the component: Back up all data on the hard drive. Power down the server (on page 27).

  • Page 31: Dimms

    To replace the component, reverse the removal procedure. When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest drive number. •...

  • Page 32: Processor Air Baffle

    Processor air baffle To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel" on page 29). Remove the air baffle. To replace the component, reverse the removal procedure. Fan assembly To remove the component: Power down the server (on page 27).

  • Page 33: Cache Battery

    Remove the fan assembly. To replace the component, reverse the removal procedure. Cache battery To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel"...

  • Page 34: Optical Drive

    Optical drive Optical drive (12.7 mm) This procedure documents replacement of an optical drive in servers equipped with a two-bay hard drive cage. To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 35: Optical Drive (9.5 Mm)

    Remove the interposer board. Remove the 12.7-mm optical drive from the optical drive carrier. To replace the component, reverse the removal procedure. Optical drive (9.5 mm) This procedure documents replacement of an optical drive in servers equipped with a four-bay hard drive cage.

  • Page 36: Bezel

    Remove the primary access panel ("Primary access panel" on page 29). Remove the secondary access panel (on page 28). Disconnect cables from the hard drive cage ("Cabling overview" on page 75). Remove the 9.5-mm optical drive assembly. Remove the interposer board and bracket. To replace the component, reverse the removal procedure.
  • Page 37 Remove the serial label pull tab by extending it, and then pressing on the underside to release it from the chassis. Remove the bezel: Two-bay models Removal and replacement procedures 37...

  • Page 38: Front I/O Assembly

    Four-bay models To replace the component, reverse the removal procedure. Front I/O assembly To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel"...

  • Page 39: Hard Drive Cage

    Remove the front I/O assembly. To replace the component, reverse the removal procedure. Hard drive cage To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel"...

  • Page 40: Sas/Sata Backplane

    Two-bay models Four-bay models Remove the SAS/SATA backplane ("SAS/SATA backplane" on page 40). To replace the component, reverse the removal procedure. SAS/SATA backplane To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel"...

  • Page 41: Pci Riser Board Assembly

    Disconnect cables from any other devices installed in the hard drive cage, if installed. Remove the cache battery, if installed ("Cache battery" on page 33). Remove all hard drives ("Hard drive" on page 30). Remove the hard drive cage ("Hard drive cage"...

  • Page 42: Pci Express Or Pci-X Riser Board

    To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel" on page 29). Disconnect any internal or external cables connected to any existing expansion boards. Remove the PCI riser board assembly.

  • Page 43: Expansion Boards

    Remove the riser board. To replace the component, reverse the removal procedure. Expansion boards To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel"...

  • Page 44: Power Supply

    Power supply To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel" on page 29). Disconnect the removable media and hard drive power cables from the hard drive backplane. Disconnect the auxiliary power supply cable and the main power supply cable from the system board.
  • Page 45 Fully loosen the screws to free the heatsink, being careful not to remove the screw assemblies from the heatsink. Remove the heatsink. To replace the component: IMPORTANT: When replacing the heatsink, check the label on top to be sure the heatsink is properly oriented.

  • Page 46: Processor

    Remove the protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws.
  • Page 47 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Power down the server (on page 27).
  • Page 48 IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket.
  • Page 49 Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.

  • Page 50: Dedicated Ilo Connector Module

    Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws.

  • Page 51: System Board

    Remove the primary access panel ("Primary access panel" on page 29). Remove the iLO connector module. To replace the component, reverse the removal procedure. System board To remove the component: Power down the server (on page 27). Remove the server from the rack (on page 28). Remove the primary access panel ("Primary access panel"...
  • Page 52 Open the processor retaining latch and the processor socket retaining bracket on the failed system board. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts. •...
  • Page 53 Remove the failed system board. To replace the system board: Install the spare system board in the server. Prepare the processor socket on the spare system board: Open the processor retaining latch and the processor socket retaining bracket. Removal and replacement procedures 53...
  • Page 54 Remove the processor socket protective cover. Install the processor socket cover onto the processor socket of the failed system board. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 55 Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite...
  • Page 56 Install the heatsink. IMPORTANT: To ensure proper cooling, be sure the processor air baffle is installed at all times (if applicable). Install all components removed from the failed system board. IMPORTANT: Install all components with the same configuration that was used on the failed system board.

  • Page 57: Battery

    Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 58: Diagnostic Tools

    Japanese (http://www.hp.com/support/ProLiant_TSG_jp) HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 59: Manual Rompaq Disaster Recovery

    For Linux: IML Viewer Application • From within the iLO 2 user interface • From within HP Insight Diagnostics (on page 58) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Diagnostic tools 59...

  • Page 60: Array Diagnostic Utility

    Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP website (http://www.hp.com).
  • Page 61 from a USB drive key installed in the front internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data. For additional security, you can individually disable the front, rear, and internal USB connectors through RBSU.

  • Page 62: Component Identification

    Component identification Front panel components Front panel components (standard configuration) Item Description Hard drive bay 1 Hard drive bay 2 Serial label pull tab 12.7-mm optical drive bay USB connectors (2) Power On/Standby button and system power LED Component identification 62...

  • Page 63: Front Panel Components (Optional Hard Drive Cage Configuration)

    Front panel components (optional hard drive cage configuration) Item Description Hard drive bay 1 Hard drive bay 2 9.5-mm optical drive bay Hard drive bay 3 Serial label pull tab USB connectors (2) Hard drive bay 4 Power On/Standby button and system power LED Component identification 63...

  • Page 64: Front Panel Leds And Buttons

    Front panel LEDs and buttons Front panel LEDs and buttons (standard configuration) Item Description Status 12.7-mm optical drive Green = Drive activity is normal. activity LED Amber = Drive failure has occurred. Off = No drive activity exists. UID button/LED Blue = Identification is activated.

  • Page 65: Front Panel Leds And Buttons (Optional Hard Drive Cage Configuration)

    Item Description Status Drive activity LED Green = Drive activity is normal. Amber = Drive failure has occurred. Off = No drive activity exists. Power On/Standby button Green = System is on. and system power LED Amber = System is shut down, but power is still applied. Off = Power cord is not attached or power supply failure has occurred.

  • Page 66: Sata Device Numbers

    Item Description Status NIC 2 link/activity LED Green = Network link exists. Flashing green = Network link and activity exist. Off = No network link exists. If power is off, the front panel LED is not active. View the LEDs on the RJ-45 connector.

  • Page 67: Sata Device Numbers (Optional Hard Drive Cage Configuration)

    SATA device numbers (optional hard drive cage configuration) Rear panel components For this server model, PCI expansion slots 1-3 and 6-7 are reserved. Item Description Power cord connector Mouse connector 10/100/1000 NIC 2 connector USB connectors (2) Serial connector PCI Express expansion slot 5, low profile, half-length PCI Express expansion slot 4, (optional PCI-X), full-length Component identification 67...

  • Page 68: Pci Expansion Slot Definitions

    Item Description UID button/LED Video connector Dedicated iLO 2 management port (optional) 10/100/1000 NIC 1/shared iLO 2 management port Keyboard connector PCI expansion slot definitions For this server model, PCI expansion slots 1-3 and 6-7 are reserved. Slot Type Length Connector Interconnect PCI Express...

  • Page 69: System Board Components

    System board components For this server, some system board slots and connectors are reserved. Item Description DIMM slot 1 (bank A) DIMM slot 2 (bank B) DIMM slot 3 (bank A) DIMM slot 4 (bank B) Processor socket Reserved System power connector Processor power connector Fan 1 connector Fan 2 connector...

  • Page 70: System Maintenance Switch

    Item Description Reserved SATA connector 5 (optical drive)* Internal USB option connector Reserved SATA connector 3 (hard drive) SATA connector 1 (hard drive) Parallel option connector Serial option connector Reserved PCI Express expansion slot 4 PCI Express expansion slot 5** Reserved Reserved Reserved...

  • Page 71: Nmi Functionality

    • Short the NMI jumper pins • Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). System board LEDs Item LED description Status Processor error Amber = A multibit error has occurred.

  • Page 72: System Leds And Internal Health Led Combinations

    Combinations of illuminated system LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 73: Internal Usb Connector

    System LED and Internal Health Status Color LED Color Amber • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition. • DIMM in slot X is an unsupported type, but valid memory exists in another bank.

  • Page 74: Fan Locations

    Fan locations Standard configurations include either three or four fans. Component identification 74...

  • Page 75: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Server cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.

  • Page 76: Embedded Sata Controller Cabling (Optional Hard Drive Cage Configuration)

    Embedded SATA controller cabling (optional hard drive cage configuration) CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. Optional SAS controller cabling Optional SAS controller cabling (standard configuration) CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.

  • Page 77: Optional Sas Controller Cabling (Optional Hard Drive Cage Configuration)

    Optional SAS controller cabling (optional hard drive cage configuration) CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. Cabling 77...

  • Page 78: Battery Cabling For Bbwc

    Battery cabling for BBWC BBWC battery cabling to an optional controller in slot 4 BBWC battery cabling to an optional controller in slot 5 Cabling 78...

  • Page 79: Optional Internal Usb Cabling

    Optional internal USB cabling Cabling 79...

  • Page 80: Specifications

    Specifications Environmental specifications Specification Value System inlet temperature Operating 10°C to 35°C (50°F to 90°F) Non-operating -30°C to 60°C (-22°F to 140°F) Maximum rate of temperature change Operating 10°C/hr (18°F/hr) Non-operating 20°C/hr (36°F/hr) Relative humidity (noncondensing) Operating 10% to 90% Non-operating 5% to 95% Maximum wet bulb temperature...
  • Page 81 Specification Value Weight (maximum 15.20 kg (33.50 lb) configuration: all hard drives, power supplies, and processors installed) Weight (minimum 11.79 kg (26.0 lb) configuration: one hard drive, power supply, and processor installed) Input requirement Rated line voltage 90 VAC to 264 VAC Rated input frequency 47 Hz to 63 Hz Rated input current...

  • Page 82: Acronyms And Abbreviations

    Acronyms and abbreviations Array Configuration Utility BIOS Basic Input/Output System Integrated Lights-Out light-emitting diode network interface controller non-maskable interrupt NVRAM non-volatile memory peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended POST Power-On Self Test processor power module Acronyms and abbreviations 82...
  • Page 83 RBSU ROM-Based Setup Utility read-only memory serial attached SCSI SATA serial ATA SCSI small computer system interface Systems Insight Manager unit identification universal serial bus Acronyms and abbreviations 83...

  • Page 84: Index

    33 heatsink 44 cautions 27 HP Insight Diagnostics 58 component identification 62, 71 HP ProLiant Essentials Foundation Pack 60 components 16, 20, 62 HP Systems Insight Manager, overview 60 connectors 62 crash dump analysis 71 CSR (customer self repair) 5...
  • Page 85 SAS/SATA backplane 40 SATA backplane 40 LEDs 62, 64, 71, 72 SATA drives 66 LEDs, front panel 64 secondary access panel 28 LEDs, hard drive 64 serial label pull tab 62 LEDs, NIC 68 Server cabling 75 LEDs, rear panel 68 specifications, environmental 80 LEDs, system board 71 static electricity 25...

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