Cisco 7960G Phone Manual
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Cisco 7960G Phone Manual

Cisco 7960G Phone Manual

Unified ip phone for cisco unified callmanager 5.0 (sip)
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Download this manual See also: Administration Manual, Phone Manual
Cisco Unified IP Phone 7960G and
7940G for Cisco Unified CallManager
5.0 (SIP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7960G

  • Page 1 Phone Guide Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...

  • Page 5: Table Of Contents

    Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Transferring Calls Forwarding All Calls to Another Number Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 6 Making Conference Calls Do Not Disturb Advanced Call Handling Speed Dialing Using Caller ID Blocking Blocking Anonymous Calls Using Auto-Complete Number Using Call Waiting Using Call Hold Ringback Using Stutter Message Waiting Using Auto Answer (Intercom) Using a Shared Line URL Dialing Using a Handset, Headset, and Speakerphone Obtaining a Headset...
  • Page 7 Understanding Additional Configuration Options Troubleshooting Your Phone Viewing Phone Administration Data Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 8 viii OL-8134-01...

  • Page 9: Getting Started

    View your missed calls See the “Using Call Logs” section on page 35. Listen to your voice messages See the “Accessing Voice Messages” section on page 38. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 12 Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 14 Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes.
  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 16 OL-8133-01...
  • Page 17 Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 18 (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current through the communication cable. Use the Cisco Caution provided cable or a minimum 24 AWG communication cable.

  • Page 19: Accessibility Features

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 20: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW...
  • Page 21 Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.
  • Page 22 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 23: An Overview Of Your Phone

    An Overview of Your Phone An Overview of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 24 38 Phone screen Shows phone screen features. Understanding Phone Screen Features, page 18 Model type Indicates your Cisco Unified IP Phone model. Programmable Depending on configuration, Understanding Phone Screen buttons programmable buttons provide access to: Features, page 18 •...
  • Page 25 Basic Call Handling, page 21 letters, and choose menu items. 17 Softkey buttons Each activates a softkey option (displayed Understanding Phone Screen on your phone screen). Features, page 18 Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 26: Understanding Phone Screen Features

    Understanding Phone Screen Features This is what your main phone screen might look like with an active call: Primary phone Displays the phone number (extension number) for your primary phone line. line Programma- Programmable buttons can serve as phone line buttons, speed dial buttons, ble button in- phone service buttons or phone feature buttons.

  • Page 27: Understanding Feature Buttons And Menus

    To move the cursor to the left, press <<. To move the cursor to the right, press >>. Delete an entry Press <-- to remove a letter or digit to the left of your cursor. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 28: Understanding The Help System On Your Phone

    • Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7960G and 7940G (SIP) support up to two lines per call. • Calls —Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs.

  • Page 29: Basic Call Handling

    Dial from a call log 1. Choose > Missed Calls, Using Call Logs, page 35 Received Calls, or Placed Calls. 2. Select the listing or scroll to it and go off-hook. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 30: Placing A Call-Additional Options

    Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, If you want to... Then... see... Place a call while another call is 1.

  • Page 31: Ending A Call

    If a single call is holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume. Engaging the Hold feature typically generates music or a beeping tone. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 32: Using Mute

    Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press Toggle Mute off Press •...

  • Page 33: Transferring Calls

    • If the party refuses the call, to return to the original call, press Resume. Tips • You cannot use Trnsfer to redirect a call on hold. Press Resume to remove the call from hold and then press Trnsfer. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 34: Forwarding All Calls To Another Number

    Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding Press CFwdALL and enter a target phone number. Your phone displays “From” name and number. Cancel call forwarding Press CFwdALL.

  • Page 35: Making Conference Calls

    Basic Call Handling Making Conference Calls Your Cisco Unified IP Phone allows you to conference two additional participants into one telephone conversation, creating a conference call. If you want to... Then... • Create a conference by 1. From a connected call, press Confrn. (You may need to press the calling participants more softkey to see Confrn.)

  • Page 36: Do Not Disturb

    Do Not Disturb You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. If you want to... Then... Turn on DND 1. Press > Call Preferences > Do Not Disturb. 2.

  • Page 37: Advanced Call Handling

    8. Repeat Step 2 through 7 to set a speed dial for another line, if available. Use speed-dial To place a call, press (a speed-dial button). buttons Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 38: Using Caller Id Blocking

    Using Caller ID Blocking Use the Caller ID Blocking feature to block your phone number from displaying on phones that support caller identification. If you want to... Then... Prevent your phone number from 1. Press > Call Preferences > CallerID Blocking. displaying when you make calls 2.

  • Page 39: Using Call Waiting

    2. Select Yes, and then press Save. Turn off Stutter Message Waiting 1. Press > Call Preferences > Stutter Msg.Waiting. 2. Press No, and then press Save. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 40: Using Auto Answer (Intercom)

    Using Auto Answer (Intercom) You can configure Auto Answer (Intercom) so you can automatically answer an incoming call on your speaker. If you want to... Then... Turn on Auto Answer 1. Press > Call Preferences > Auto Answer (Intercom). 2. Select Yes, and then press Save. Turn off Auto Answer 1.

  • Page 41: Using A Handset, Headset, And Speakerphone

    To cancel Mute, press Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 13. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 42: Using Phone Settings

    Using Phone Settings You can personalize your Cisco Unified IP P hone by adjusting the ring tone and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 43: Using Call Logs And Directories

    • Confrn—Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) • End Call—Disconnects the first call and dials the second. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 44: Using Corporate Directory

    Using Corporate Directory Depending on configuration, your phone can provide a corporate directory, a directory of corporate contacts that is set up and maintained by your system administrator. You can use a corporate directory to place calls to coworkers. If you want to... Then...

  • Page 45: Using Personal Directory

    2. Highlight the call that you want to remove from your personal directory. directory 3. Press Delete, or press DelAll to remove more than one call. The number(s) is removed from your personal directory. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 46: Accessing Voice Messages

    Voice Messages Accessing To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it.

  • Page 47: Customizing Your Phone On The Web

    You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up phone line labels from your User Options web pages.

  • Page 48: Configuring Features And Services On The Web

    Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the “Accessing Your User Options Web Pages” section on page 39. Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings).
  • Page 49 Access a service on your Press on your phone. Or, if you have added a service to a phone programmable button , press the button. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 50: Controlling Line Settings On The Web

    Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels. Note • You can set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding All Calls to Another Number”...

  • Page 51: Understanding Additional Configuration Options

    See the “Using a Shared Line” extension for several to use one extension number for your section on page 32. phones desk phone and lab phone, for example. Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)

  • Page 52: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation The Settings button is Your system administrator might have disabled on your phone. unresponsive Join fails Be sure that you have selected at least one call in addition to the active call, which is selected automatically.

  • Page 53: Cisco One-Year Limited Hardware Warranty Terms

    There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from Cisco.com.
  • Page 54 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 55: Index

    Caller ID Blocking, using caller ID, blocking device configuration page call-handling dialing, options for calls directories button, description of answering directory compared to lines personal conference features for Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 56 Fast Dials and switching calls using on phone and transferring feature buttons using directories help messages services installing, Cisco Unified IP Phone settings Intercom, using features, availability of footstand adjusting button, identifying forwarding calls, options for keypad description of handset...
  • Page 57 Personal Address Book, see PAB selecting calls Personal Directory services button, description of using on phone services, subscribing to phone lines buttons for Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
  • Page 58 settings using URL dialing mode settings button, description of User Options web pages shared lines configuring features and services with description of subscribing to phone services with softkey buttons description of labels for speakerphone voice message indicator answering calls with changing setting for button, identifying voice message indicator, identifying...
  • Page 60 Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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