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Cisco 7940G Administration Manual

Cisco 7940G Administration Manual

Unified ip phone for cisco unified communications manager 7.0 (sip)
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Download this manual See also: Administrator's Manual, Reference Manual
Cisco Unified IP Phone 7960G/7940G
Administration Guide for Cisco Unified
Communications
Manager 7.0 (SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-15499-01

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Summary of Contents for Cisco 7940G

  • Page 1 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15499-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 4 Configuring Settings on the Cisco Unified IP Phone C H A P T E R Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 5 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Registering the Phone with Cisco Unified Communications Manager Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 6 Supporting International Users A P P E N D I X Adding Language Overlays to Phone Buttons Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 7 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps E-11 N D E X Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 8 Contents Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 9: Preface

    Chapter 4, “Configuring Settings on the Cisco Describes how to configure network settings, verify status, and make Unified IP Phone” global changes to the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 10: Related Documentation

    Cisco Unified Communications Manager Administration These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition These publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 11: Obtaining Documentation, Obtaining Support, And Security Guidelines

    ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 12 Means danger. You are in a situation that could cause bodily injury. Before you work on any Warning equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 13: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-9 • Using a mobile or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might Caution cause interference. For more information, refer to the manufacturer's documentation of the interfering device.
  • Page 14 Handset light strip Indicates an incoming call or new voice message. Phone screen Shows phone features. Model type Indicates the Cisco Unified IP Phone model. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 15 Placed Calls log. Keypad Allows you to dial phone numbers, enter letters, and choose menu items. Softkey buttons Each activates a softkey option (displayed on your touchscreen). Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 16: What Networking Protocols Are Used

    SDP capabilities that are supported by all Media Gateway in operation. Some SIP endpoints endpoints in the conference. may allow these parameters to be configured on the endpoint itself. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 17: What Features Are Supported On The Cisco Unified Ip Phone 7960G And 7940G

    What Features are Supported on the Cisco Unified IP Phone 7960G and 7940G? The Cisco Unified IP Phone 7960G and 7940G function much like digital business phones, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

  • Page 18: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.

  • Page 19: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.

  • Page 20: Overview Of Supported Security Features

    Most security features are available only if a certificate trust list (CTL) is installed on the phone. For Note more information about the CTL, refer to “Configuring the Cisco Unified CTL Client” chapter in Cisco Unified Communications Manager Security Guide.

  • Page 21: Overview Of Configuring And Installing Cisco Unified Ip Phones

    “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.
  • Page 22 Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications Manager Task...

  • Page 23: Manager

    Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications Manager (continued) Task Purpose...

  • Page 24: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
  • Page 25 Users Via a Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 1-13 OL-15499-01...
  • Page 26 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 1-14 OL-15499-01...
  • Page 27 Unified IP Telephony Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 28: Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-7. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 29: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7960G and 7940G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 30: Power Guidelines

    Related Documentation for Power Document Topics PoE Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking_solutions_package.html Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_s upport_series_home.html Integrated Service http://www.cisco.com/en/US/products/hw/routers/index.html Routers Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_cisco_io s_software_category_ home.html Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 31: Understanding Phone Configuration Files

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.

  • Page 32: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone go through a standard startup process that is described in Table 2-3.

  • Page 33: Adding Phones To The Cisco Unified Communications Manager Database

    Communications Manager database. Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: •...

  • Page 34: Adding Phones With Auto-Registration

    Cisco CTL client. Related Topics Adding Phones with Cisco Unified Communications Manager Administration, page 2-9 • • Adding Phones with BAT, page 2-9 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 35: Adding Phones With Cisco Unified Communications Manager Administration

    Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

  • Page 36: Converting A New Phone From Sccp To Sip

    Power cycle the phone. Step 3 Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.

  • Page 37: Deploying A Phone In An Sccp And Sip Environment

    Determining the MAC Address for a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general...
  • Page 38 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 2-12 OL-15499-01...

  • Page 39: Network Requirements

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes this following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 40: Chapter 3 Setting Up The Cisco Unified Ip Phone

    • Network and Access Ports The back of the Cisco Unified IP Phones 7960G and 7940G have two RJ-45 ports labelled 10/100 SW and 10/100 PC. Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections.

  • Page 41: Handset

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 42: Connecting A Headset

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 43: Before You Begin

    Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
  • Page 44 Verifying the Phone Startup Process, page 3-8 • Configuring Startup Network Settings, page 3-9 • Configuring Security on the Cisco Unified IP Phone, page 3-9 • Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 45: Adjusting The Placement Of The Cisco Unified Ip Phone

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall using the standard...

  • Page 46: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset –...

  • Page 47: Configuring Startup Network Settings

    For more information about the security features, see the “Understanding Security Features for Cisco Unified IP Phones” section on page 1-7. Also, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 48 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 3-10 OL-15499-01...

  • Page 49: Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

  • Page 50: Displaying A Configuration Menu

    When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus. To unlock or lock options, perform the following steps. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 51: Editing Values

    To correct a mistake, press the <-- softkey to delete the character to the left of the cursor. Press the Cancel softkey before pressing the Save softkey or the Accept softkey to discard any • changes that you have made. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 52: Displaying A Configuration Menu

    Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings, Note if necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section on page 7-12.

  • Page 53: Editing Values

    Locking Options” section on page 4-2. The Edit, Yes, or No softkeys for changing network configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked. For information about the keys that you can use to edit options, see the “Editing Values”...

  • Page 54: Network Configuration Menu

    If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 55 Changes these settings to their default values: Network Display only—cannot configure. Configuration Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 56: Cisco Unified Communications Manager Options

    The Call Manager 1 through Call Manager 5 options on the Network configuration menu show the host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers that the phone can register to. An option can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.

  • Page 57: Sip Configuration Menu

    Locking Options” section on page 4-2. The Edit, Yes, or No softkeys for changing configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked. For information about the keys you can use to edit options, see the “Editing Values”...
  • Page 58 Scroll to the VOIP Control Port option, press the Edit softkey, and then enter the desired value. Press the Accept softkey. Press the Save softkey. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 4-10 OL-15499-01...

  • Page 59: Sip Configuration Menu

    To access this menu, choose the appropriate Line x Settings option from the SIP Configuration menu. For more information, see the “SIP Configuration Menu” section on page 4-9. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 4-11 OL-15499-01...

  • Page 60: Xml Urls Menu

    The Security Configuration menu lets you set the encryption key used by the phone. For information about how to access the Security Configuration menu, see the “Displaying a Configuration Menu” section on page 4-2. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 4-12 OL-15499-01...
  • Page 61 • Clear—Erase all characters from the cursor position to the end of the line. • Press the Accept softkey. Step 4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 4-13 OL-15499-01...

  • Page 62: Security Configuration Menu

    Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 4-14 OL-15499-01...
  • Page 63 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must then use the Cisco Unified Communications Manager Administration application to configure some telephony features, optionally modify phone templates, set up services, and assign users.

  • Page 64: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP). For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

  • Page 65: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    “hotline” numbers. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 66: Configuring Corporate And Personal Directories

    Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phones 7960G/7940G gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.

  • Page 67: Configuring Corporate Directories

    Configuration chapters. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone 7960G or 7940G to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: •...

  • Page 68: Modifying Phone Button Templates

    7940G (1-Line)—Uses button 1 for line 1 and button 2 for speed dial. Setting Up Services The Services button on the Cisco Unified IP Phones 7960G and 7940G gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.

  • Page 69: Adding Users To Cisco Unified Communications Manager

    From the User Options web page, users can customize and control several phone features and settings, these include Incoming Call Forwarding, Line Text Label, and IP Phone Services. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide.

  • Page 70: Specifying Options That Appear On The User Options Web Pages

    Specifying Options that Appear on the User Options Web Pages Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration: Show Ring Settings •...

  • Page 71: Status Messages Screen

    C H A P T E R Viewing Status, Statistics, and Firmware Information on the Cisco Unified IP Phone This chapter describes how to access and use the following screens on the Cisco Unified IP Phone: Status Messages Screen, page 6-1—Displays important system messages •...

  • Page 72: C H A P T E R 6 Viewing Status, Statistics, And Firmware Information On The Cisco Unified Ip Phone

    TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 73 Located in subdirectory with same name as network locale: – tones.xml • Located in subdirectory with same name as user locale: – glyphs.xml – dictionary.xml kate.xml – Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 74 The requested load file (.bin) was not found in From Cisco Unified Operating System the TFTPPath directory. Administration, make sure that the phone load file is listed in TFTP File Management. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 75: Network Statistics Screen

    Table 6-2 Network Statistics Message Components Message Component Description Number of packets received by the phone Xmt Frames Number of packets transmitted by the phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 76: Firmware Versions Screen

    Identifies the phone application running on the phone Boot Load ID Identifies the factory-installed load running on the phone DSP Load ID Identifies the DSP version on the phone. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 77: Resolving Startup Problems

    Phone Startup Process” section on page 3-8. If the phone does not start up properly, see the following sections for troubleshooting information: Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 7-2 • •...

  • Page 78: C H A P T E R 7 Troubleshooting And Maintenance

    – Connect the Cisco Unified IP Phone that will not start up to a different port that is known to be good. Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch, –...

  • Page 79: Identifying Error Messages

    Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings The Cisco Unified IP Phone uses the TFTP Server 1 setting to identify the primary TFTP server used by the phone. You can determine this setting by pressing the Settings button on the phone, choosing Network Configuration, and scrolling to the TFTP Server 1 option.

  • Page 80: Verifying Ip Addressing And Routing

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system.

  • Page 81: Creating A New Configuration File

    To create a new configuration file, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

  • Page 82: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    • Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP)

  • Page 83: Identifying Intermittent Network Outages

    Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.

  • Page 84: Eliminating Dns Or Other Connectivity Errors

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 85: Troubleshooting Cisco Unified Ip Phone Security

    Explanation Connecting a Cisco Unified IP Phone Cisco does not support connecting an IP phone to another IP phone through the PC to another Cisco Unified IP Phone/ port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (by using the PC port), the phones will not work.
  • Page 86 Cisco Unified Communications Manager, press the Speaker button on the phone to answer a call. If you can answer a call and if you hear a dial tone, signaling is working properly. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 7-10 OL-15499-01...
  • Page 87 Explanation Checking the handset cradle clip. Cisco Unified IP Phones are designed with a reversible handset clip in the cradle. This clip is used with the plastic tab protruding out when the phone is in a vertical (wall-mounted) position. The position of the tab can interfere with the handset as it is placed in the cradle.

  • Page 88: Resetting Or Restoring The Cisco Unified Ip Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. A basic reset resets any user and network configuration changes that you have made but that the phone has not written to its Flash memory to previously-saved settings, then restarts the phone.

  • Page 89: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 90 Chapter 7 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) 7-14 OL-15499-01...

  • Page 91: How Users Obtain Support For The Cisco Unified Ip Phone

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 92: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 93: How Users Access A Voice Messaging System

    A user ID and default password are needed to access the application. • These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications Manager”...

  • Page 94: Installing And Configuring The Cisco Unified Ip Phone Address Book Synchronizer

    Enter the Cisco Unified IP Phone user name and password and click OK. Step 4 To configure Cisco Unified Communications Manager server information, click the Server button. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 95 Providing Information to Users Via a Website How Users Configure Personal Directory Entries The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 96 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 97 A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone This appendix provides information about feature support for the Cisco Unified IP Phone using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0. Table B-1 provides a high-level overview of calling features and their support by protocol.

  • Page 98: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone

    “Basic Call Handling—Placing a Call: Basic Options” Shared Line Supported Not supported “Advanced Call Handling—Using a Shared Line” Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 99 Cisco Unified Communications Manager Features Communications Manager and Services Guide AutoAttendant Cisco Unified Supported Supported Cisco Unified Communications Manager Attendant Communications Manager Console User Guide Attendant Console Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 100 Appendix B Feature Support by Protocol for Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 101: Adding Language Overlays To Phone Buttons

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you should install the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.

  • Page 102: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 103: Technical Specifications

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones 7960G and 7940G. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 •...

  • Page 104: Cable Specifications

    Cisco Catalyst switch. Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 105 Appendix D Technical Specifications Network and Access Port Pinouts Table D-3 Access Port Connector Pinouts (continued) Pin Number Function Not Used Not Used Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 106 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...

  • Page 107: Basic Phone Administration Steps

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.

  • Page 108: Adding A User To Cisco Unified Communications Manager

    Configuring the Phone, page E-7 Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management >...

  • Page 109: Configuring The Phone E

    MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the phone. Make sure that the value comprises 12 hexadecimal characters. Example: 00127F576611 (MAC address on john doe’s phone) Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 110 Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Softkey templates are defined on the Softkey Template Configuration window of Cisco Note Unified Communications Manager Administration (Device >...
  • Page 111 The value that you choose applies to all devices that are using this directory number. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) OL-15499-01...
  • Page 112 Click the Go button next to the “Back to User” Related link in the upper-right corner of the – screen. Proceed to Performing Final End User Configuration Steps, page E-11. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) E-10 OL-15499-01...

  • Page 113: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) E-11 OL-15499-01...
  • Page 114 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) E-12 OL-15499-01...
  • Page 115 1-7, 3-9 caller ID 5-3, B-2 auto answer caller ID blocking auto answer (intercom) call forward all 5-2, B-1 AutoAttendant call forward busy Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-1 OL-15499-01...
  • Page 116 AC adapter mounting to wall to a computer registering to the network registering with Cisco Unified Communications Manager 2-8, 2-9 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-2 OL-15499-01...
  • Page 117 Dynamic DNS Server 1-2 option group call pickup Dynamic Host Configuration Protocol See DHCP Dynamic TFTP Server option handset connecting 3-3, 3-5 light strip editing, configuration values Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-3 OL-15499-01...
  • Page 118 IP address, troubleshooting mute IP Address option mute button join native VLAN navigation button network configuration, resetting 4-7, 7-12 Network Configuration menu Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-4 OL-15499-01...
  • Page 119 DHCP PLAR HTTP See private line automated ringdown plugging in Cisco Unified IP Phone 2-3, 2-4 power external guidelines TFTP Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-5 OL-15499-01...
  • Page 120 SDK compliance requesting configuration file SDP, description requesting CTL file security understanding configuring on phone verifying encrypted configuration file statistics, network image authentication status messages Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-6 OL-15499-01...
  • Page 121 5-7, A-1 troubleshooting user options web page TFTP Server 1 option call forward settings time, displayed on phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-7 OL-15499-01...
  • Page 122 VLAN volume button wall mounting, Cisco Unified IP Phone XmlDefault.cnf.xml Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP) IN-8 OL-15499-01...

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