Horizon Fitness EVOLVE SG User Manual page 11

T R O UB L E S H OOT ING
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY TREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treadmills. This noise will diminish over time, although may not totally go away. Over time, the belt will stretch,
causing the belt to ride smoother over the rollers.
WHY IS THE TREADMILL I PURCHASED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay floor.
Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a fitness product is placed close
to a wall, there will be more reflected noise.
TROUBLESHOOTING - TREADMILL
Your treadmill is designed to be reliable and easy to use. However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM:
The console does not turn on and/or the belt does not move.
SOLUTION:
Verify the following:
DOES THE RED LIGHT ON THE ON/OFF SWITCH LIGHT UP?
IF YES:
• Make sure treadmill is turned on.
• Double check that all connections are secure, especially the console cable. Unplug and reconnect the console
cable to verify.
• Make sure the console cable is not pinched or damaged in any way.
• Turn the power off, unplug the power cable and wait 60 seconds. Remove motor cover. Wait until all red LED lights
have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the
lower board are loose or disconnected.
IF NO:
• Verify that the outlet the machine is plugged into is functional. Double check that the breaker has not tripped, it is
on a dedicated 15 amp circuit, it is not on a GFCI-equipped outlet, and it is not plugged into a power strip/surge
protector or extension cord.
• The power cord is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position.
20
Evolve_SG_Treadmill_Rev.1.5.indd20-21 20-21
PROBLEM:
The treadmill circuit breaker trips during a workout.
SOLUTION:
Verify the following:
• Make sure the treadmill is plugged into a dedicated 15 amp circuit.
• Verify that you do not have the machine on an extension cord or surge protector.
• Confirm that the machine is not plugged into a GFCI-equipped outlet or on a circuit that has a GFCI-equipped
outlet on it.
PROBLEM:
The running belt does not stay centered during a workout.
SOLUTION:
Verify the following:
• Make sure the treadmill is on a level surface.
• Verify that the belt is properly tightened and centered (Refer to the Adjustment section for detailed directions).
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
PLEASE CALL CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your treadmill they may need to ask detailed questions about the
symptoms that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been lubricated and maintained per the maintenance schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the
service necessary to get you and your Horizon Fitness treadmill running again!
21
6/23/08 2:24:01 PM