Introduction; Welcome; Contacts For Your Service - Cobra Connex Guardian 222X User Manual

USER GUIDE

1 INTRODUCTION

Congratulations on purchasing one of the following Connex
Guardian services:
• Private
• Private with WEB Option
• Personal
• Personal with WEB Option
This User Manual describes how to use these services. Where there
are differences, the specifi c service names will be mentioned in italics.
When you have completed and signed the Stolen Vehicle Recovery
Service Agreement it should be given to the Service Provider (NSP)
in order to test and activate your Stolen Vehicle Recovery service
as soon as it is fi tted to the vehicle.
This Stolen Vehicle Recovery Service Agreement is part of the
Service Manual which also contains the telephone numbers of the
Service Provider (NSP) and Secure Operating Centre (SOC). You
will need these numbers to interact with the service operators.
Please keep your Service Agreement with this manual.

1.1 Welcome

In addition to the Service Manual, you will receive a Welcome
Letter. This contains your client number, your contract number
and information on how to contact the Service Provider (NSP) and
Secure Operating Centre (SOC). Please keep this information safe.
When your contract is activated, you will receive a Welcome
message on your mobile phone. If you have chosen the WEB
Option service, your password will be sent to you in the Welcome
Message.

1.2 Contacts for your Service

To access the Service Provider (NSP) or the Secure Operating
Centre (SOC), simply call the Phone Number which you can fi nd
in your Service Manual. You will be guided by a step-by-step voice
menu to use the following functions:
1.2.1 Secure Operating Centre (SOC)
You should contact the Secure Operating Centre (SOC) for
Voluntary Theft Declarations or setting Special Modes. These are
described later in this manual. The Secure Operating Centre (SOC)
number can be found in the Service Manual.
If your device detects a theft, the Secure Operating Centre (SOC)
intervenes; an operator will contact you and ask you for some data
to open your fi le. You will then be asked the identity questions
which you have indicated on the Connex Guardian contract form.
You must answer these questions correctly.
The Secure Operating Centre (SOC) is active 24 hours a day, 365
days a year.
1.2.2 Service Provider (NSP)
Should you require any information relating to your service, contact
the Service Provider (NSP). If at any time you need to change any
details you have entered in the Connex Guardian Service form or
if you sell your vehicle, you must immediately contact the Service
Provider (NSP).
2