Before You Contact The Scanner Service Provider; General; Error Status - Fujitsu fi-7160 Operator's Manual

Chapter 8 Troubleshooting

8.4 Before You Contact the Scanner Service Provider

Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.

General

Item
Scanner model
name Example: fi-7280
For details, refer to
Labels" (page 161).
Serial No.
Example: XXXX000001
For details, refer to
Labels" (page
Date of manufacture
Example: 2013-07 (July 2013)
For details, refer to
Labels" (page
Date of purchase
Symptom
Frequency of
trouble
Warranty
Options used
Example: fi-718PR
For details, refer to
214).
Findings
"8.5 Checking the Product
"8.5 Checking the Product
161).
"8.5 Checking the Product
161).
"A.4 Scanner Options" (page

Error Status

■Computer connection issues
Item
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
■Feeding issues
Item
Paper type
Main purpose of use
Date of last cleaning
Date of consumable
replacement
Operator panel
status
Scanner
Overview
Findings
How to Load
Documents
Configuring the
Scan Settings
How to Use the
Operator Panel
Various Ways to
Scan
Findings
Daily Care
Replacing the
Consumables
Troubleshooting
Operational
Settings
TOP
Contents
Index
Introduction
Appendix
Glossary
159