Troubleshooting Tips; Technical Support - NETGEAR WGR614 Installation Manual

b. Follow the Smart Wizard prompts to connect to the Internet.
c. When prompted, enable your wireless
network, click Next to proceed, then
click Done and Ok to close the screen
and finish.
Note: The configuration assistant only
appears when the router is in its factory
default state. After you configure the
wireless router, it will not appear again. You
can always connect to the router
configuration menu to change its settings. To do so, open a browser and go to
http://www.routerlogin.net. Then, when prompted, enter admin as the user
name and password for the password both in lower case letters.
You are now connected to the Internet and the wireless feature of the wireless
router is enabled! Next, configure your wireless computer.
Now, Set Up a Computer for Wireless Connectivity
1. C ' W S
ONFIGURE THE COMPUTER S IRELESS ETTINGS
NETGEAR, Inc. wireless adapters display a list of available
wireless networks, and, when wireless security is disabled,
you simply choose yours from the list and connect.
For a non-NETGEAR wireless adapter, configure it to match
your settings exactly. If you changed the default Network
Name (SSID), be sure to use what you set in the wireless router.
WIRELESS FEATURE DEFAULT SETTING
Network Name (SSID) NETGEAR
WEP Security Disabled
Warning: The Network Name is case sensitive. Entering nETgear will not work.
2. V W C
ERIFY IRELESS ONNECTIVITY
Connect to the Internet from a computer with a wireless adapter.
You are now wirelessly connected to the Internet!
Important: Implement wireless security options appropriate to your needs.
These settings enable basic wireless connectivity that let you set up your
wireless computers and test wireless Internet access through the router.
The NETGEAR wireless router provides many wireless security options. Your
wireless computer may not support all of these options. Please read the
NETGEAR manual to identify the wireless security features of your router that
satisfy your requirements and work with your wireless computer.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
Be sure to restart your network in this sequence:
1) Turn off the modem, wireless router, and computer; 2) Turn on the modem,
wait two minutes; 3) Turn on the wireless router and wait 1 minute; 4) Turn on
the computer.
Make sure the Ethernet cables are securely plugged in.
• The Internet status light on the wireless router will be lit if the Ethernet cable to
the wireless router from the modem is plugged in securely and the modem and
wireless router are turned on.
• For each powered on computer connected to the wireless router with a securely
plugged in Ethernet cable, the corresponding wireless router LAN port status
light will be lit. The label on the bottom of the wireless router identifies the
number of each LAN port.
Make sure the wireless settings in the computer and router match exactly.
The Wireless Network Name (SSID) and WEP security settings of the router and
wireless computer must match exactly.
Make sure the network settings of the computer are correct.
• Ethernet cable and wirelessly connected computers must be configured to obtain
IP and DNS addresses automatically via DHCP. For help with this, please see the
animated tutorials on the CD or the Reference Manual Appendix C on the CD.
July 2004
• Some cable modem ISPs require you to use the MAC address of the computer
registered on the account. If so, in the Router MAC Address section of the Basic
Settings menu, select, "Use this Computer's MAC Address." The router will
then capture and use the MAC address of the computer that you are now using.
You must be using the computer that is registered with the ISP. Click Apply to
save your settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
• If the Power light does not turn solid green within 2 minutes of turning the router
on, reset the router as described in the Reference Manual on the CD.
• If the Wireless light does not come on, verify that the wireless feature is turned
on according to the instructions in the Reference Manual on the CD.
Advanced user access.
Technically advanced users who want to bypass the configuration assistant can
do so by logging in to the router at http://www.routerlogin.net/basicsetting.htm
with the user name of admin and the password of password in lower case letters.

Technical Support

Thank you for selecting NETGEAR products.
After completing the Smart Wizard configuration assistant, register your product at
http://www.NETGEAR.com/register. Registration is required before you can use
our telephone support service.
Go to wireless router http://kbserver.netgear.com/products/WGR614v5.asp for
product updates and web support.
Attention: When you configure the wireless settings of this device
0560
please make sure to select the correct country settings. Due to EU law,
the country settings must be identical to the country where
the device is operating (important due to non-harmonized frequencies in the EU) 802.11g Restrictions:
European standards dictate maximum radiated transmit power of 100 mW EIRP and frequency range of
2.400 ~ 2.4835 GHz. In France, the equipment must be restricted to 2.44654 ~ 2.4835 GHz frequency
range and must be restricted to indoor use.
©2004 by NETGEAR, Inc. All rights reserved.
NETGEAR is a registered trademark of NETGEAR, Inc. in the United States and/or other countries.
Other brand and product names are trademarks or registered trademarks of their respective holders. Information is
subject to change without notice.