Technical Support; Troubleshooting Tips - NETGEAR WGR614 Installation Manual

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Run the Setup Wizard to Connect to the Internet
a. The first time you log in to the router, you see this menu. If you do not see this
menu, click the Setup Wizard link on the upper left of the main menu.
b. Click Next to proceed. Input your ISP settings, as needed and click Apply to
save your settings.
c. Click Test to verify your Internet connection and register your product. If you
have trouble connecting to the Internet, use the Troubleshooting Tips below to
correct basic problems, or refer to the Reference Manual on the CD.
You are now connected to the Internet!
Now, Set Up Basic Wireless Connectivity
1. In the router Basic Settings section, click
Wireless Settings to view this menu. Select a
Region. Do not change the other settings.
Click Apply to save your changes in the router.
Wireless Feature Default Setting
Network Name (SSID) NETGEAR
WEP Security Disabled
2. On your computer that has the wireless adapter, configure its wireless settings to
match the router wireless settings exactly.
*201-10044-02*
2 0 1 - 1 0 0 4 4 - 0 2
You are now wirelessly connected to the Internet! Implement wireless security according
to the instructions in the Wireless chapter of the Reference Manual on the 54 Mbps
Wireless Router Resource CD.

Troubleshooting Tips

Here are some tips for correcting simple problems that prevent you from connecting to the
Internet or connecting to the router.
Make sure the wireless settings in the computer and router
match exactly
• The Wireless Network Name (SSID), channel, and WEP settings of the router and
wireless computer must match exactly.
• Be sure to restart your network in the correct sequence. Follow this sequence. Turn off
the modem, router, and computer. Turn on the modem first and wait two minutes.
Next turn on the router, and finally the computer.
Be sure to restart your network in the correct sequence
• Follow this sequence. Turn off the modem, router, and computer. Turn on the modem
first and wait two minutes. Next turn on the router, and finally the computer.
Make sure the Ethernet cables are securely plugged in
• For each powered on computer connected to the router with a securely plugged in
Ethernet cable, the corresponding router LAN port status light will be lit. The label
on the bottom of the router identifies the number of each LAN port.
• The Internet port status light on the router will be lit if the Ethernet cable from the
router to the modem is plugged in securely and the modem and router are turned on.
Make sure the network settings are correct
• LAN and wirelessly connected computers must be configured to obtain an IP address
automatically via DHCP. For instructions on how to do this, please see the animated
tutorials on the 54 Mbps Wireless Router Resource CD or Appendix C in the Reference
Manual on the CD.
• Some cable modem ISPs require you to set the router to use the MAC address of the
computer registered on the account. If so, in the Basic Settings menu Router MAC
Address section, select "Use this Computer's MAC address." The router will then
capture and use the MAC address of the computer that you are now using. You must
be using the computer that is registered with the ISP. Click Apply to save your
January 2004 settings. Restart the network in the correct sequence.

Technical Support

PLEASE REFER TO THE SUPPORT INFORMATION CARD THAT SHIPPED
WITH YOUR PRODUCT.
By registering your product at www.NETGEAR.com/register, we can provide you with
faster expert technical support and timely notices of product and software upgrades.
NETGEAR, INC.
Support Information
Phone: 1-888-NETGEAR (For US & Canada only)
See Support information card for other countries.
E-mail: support@NETGEAR.com
www.NETGEAR.com
Attention: When you configure the wireless settings of the device
0560 !
please make sure to select the correct country settings. Due to
EU-law the country settings must be identical to the country, where
the device is operating (important due to non-harmonized frequencies in the EU).
802.11b Restrictions: European standards dictate maximum radiated transmit power of
100 mW EIRP and frequency range of 2.400 – 2.4835 GHz. In France, the equipment must
be restricted to the 2.4465 – 2.4835 GHz frequency range and must be restricted to indoor use.
©2004 NETGEAR, Inc. NETGEAR, the Netgear logo, The Gear Guy and Everybody's connecting are
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