NEC Express5800/320Ma Administrator's Manual
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NEC Express5800/320Ma Administrator's Manual

NEC Express5800/320Ma Administrator's Manual

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Express5800/320Ma:
System Administrator's Guide
NEC Solutions (America), Inc.
NR014W

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Summary of Contents for NEC Express5800/320Ma

  • Page 1 Express5800/320Ma: System Administrator’s Guide NEC Solutions (America), Inc. NR014W...
  • Page 2 Software described in NEC (a) is the property of NEC and/or its licensees, (b) is furnished only under license, and (c) may be copied or used only as expressly permitted under the terms of the license.

  • Page 3: Table Of Contents

    Fail-Safe Software Services Open Driver Architecture Rapid Disk Resync Disk Mirroring Initial Configuration Documentation Express5800/320Ma Help System Windows Documentation 2. Operating and Monitoring Your System System Startup and Shutdown Enabling the System Power Button Managing CPU Element Resynchronization Managing CPU Element Bringup...
  • Page 4 2-14 3. ftServer Management Console CPU and I/O Enclosures and Elements ftSMC Overview Running ftSMC Running ftSMC Directly on Your Express5800/320Ma System Running ftSMC on a Remote Computer Adding the ftServer Management Console Snap-in to Virtual Modems Using VTMs to Troubleshoot Systems...
  • Page 5 Interface for Storage Enclosures and Subsystems 4-22 Storage Enclosure Node 4-23 Slot Node 4-23 Disk Node 4-23 Sensor Nodes 4-23 EMC Attached Storage 4-24 Mirroring Disks in Your Express5800/320Ma System 4-24 Mirroring Disks in Internal Storage 4-25 Configuring and Creating RDR Disks 4-25 Contents...
  • Page 6 System Memory Dumps 5-12 Dump and Go 5-13 Online Diagnostic Codes 5-13 Disaster Recovery 5-14 Safe Mode 5-14 Booting From a Spare System Disk 5-14 WinPE 5-15 Windows Hotfixes Distributed by NEC Solutions (America), Inc. 5-15 Express5800/320Ma: System Administrator’s Guide...
  • Page 7 Contents Appendix A. Advanced Topics Disabling Hyperthreading Using Windows Headless Mode and Console Redirection Security Configuration Wizard Appendix B. Online Diagnostic Codes Online Diagnostic Test Codes CPU Diagnostic Test Codes I2C Bus Diagnostic Test Codes Primary I/O Element Diagnostic Test Codes Secondary I/O Element Diagnostic Test Codes B-10 Index...
  • Page 8 Figure 3-10. ftSMC Details Pane Refresh Options 3-12 Figure 3-11. Properties Command in Shortcut Menu 3-12 Figure 4-1. Mirroring RDR Virtual Disks Figure 5-1. Warning and Error Icons Figure 5-2. Component Levels Figure 5-3. CPU-I/O Enclosure, and Disk Slot Labeling viii Express5800/320Ma: System Administrator’s Guide...
  • Page 9 Tables Table 3-1. ftSMC User Interface Key Elements Table 3-2. ftSMC Warning and Error Icons 3-10 Table 3-3. Operational State for Associated Commands 3-13 Table 4-1. RDR Disk Numbering Table 4-2. FC Host Bus Adapter State and Reason Property Values 4-24 Table 5-1.
  • Page 10 Tables Express5800/320Ma: System Administrator’s Guide...

  • Page 11: Preface

    Preface Purpose of This Manual The Express5800/320Ma: System Administrator’s Guide documents tasks and information for system administrators of Express5800/320Ma systems. Audience This manual is intended for anyone who administers or troubleshoots Express5800/320Ma systems. Notation Conventions This document uses the notation conventions described in this section.

  • Page 12: Getting Help

    For example: #include <iostream.h> The operation completed successfully. Getting Help If you have a technical question about Express5800/320Ma hardware or software, try these online resources first: • Online support from NEC Technical Support. You can find the latest technical...
  • Page 13 Preface Notices • All regulatory notices are provided in the site planning guide for your system. • Although this guide documents modem functionality, modems are not available for all systems. Ask your sales representative about modem availability. • ActiveService Network (ASN) is not currently available, but may be ordered in the future.
  • Page 14 Preface Express5800/320Ma: System Administrator’s Guide...

  • Page 15: Introduction To System Administration

    If you have a service contract, NEC Solutions (America), Inc. or an authorized service representative provides continuous, remote, system monitoring and diagnosis for ActiveService Network (ASN) management. Disk-management tools are also available on your Express5800/320Ma system.

  • Page 16: Ftserver Management Console

    24 hours a day, 7 days a week. Access to the ASN requires a service contract with NEC Solutions (America), Inc. or an authorized service representative and is implemented across a modem or over the Internet.

  • Page 17: Virtual Technician Module

    Internet-based ASN does not support ftGateway. After verifying a hardware problem, your authorized service representative can send out a replacement CRU. See the Express5800/320Ma ActiveService Network Configuration Guide for more information. Virtual Technician Module The Virtual Technician Module (VTM) is a system-management module supported on your Express5800/320Ma system.

  • Page 18: Disk-Management Tools

    Express5800/320Ma System Software works in conjunction with lockstep technology to prevent many software errors. Fail-safe software features capture issues and report them to NEC Technical Support or your authorized service representative. Even data in memory can be constantly protected and maintained.

  • Page 19: Rapid Disk Resync Disk Mirroring

    • Notification to you by the NEC Technical Support when a device fails • Inventory reporting to the NEC Technical Support that lists all PCI devices in the system • Comprehensive debug information about all devices in the system for use by the...

  • Page 20: Initial Configuration

    Network connections. Configure Ethernet adapters in teams to achieve increased throughput and fault tolerance. In a team, one adapter is primary and the other adapters in the team are secondary. See the Express5800/320Ma: Software Installation and Configuration Guide and the Express5800/320Ma: PCI Adapter Guide for details about configuring Ethernet adapter teams.

  • Page 21: Windows Documentation

    Windows Documentation dialog box in ftSMC, click the help icon (?), then click a box, and a pop-up window is displayed. Windows Documentation This manual does not document system administration tasks that you perform as an administrator of a Windows-based server unless there are associated tasks that are specific to your systems.
  • Page 22 Windows Documentation Express5800/320Ma: System Administrator’s Guide...

  • Page 23: Operating And Monitoring Your System

    Chapter 2 Operating and Monitoring Your System For information about system operation, see the following topics: • “System Startup and Shutdown” on page 2-1 • “Controlling the Modem” on page 2-5 • “Remote Access to Your System Desktop” on page 2-5 •...

  • Page 24: Enabling The System Power Button

    Shutdown: Allow system to be shutdown without having to log on For information about enabling this option, refer to the Windows Help topic To edit a security setting on a Group Policy object and follow the instructions for a Local computer or a Group Policy object. Express5800/320Ma: System Administrator’s Guide...

  • Page 25: Managing Cpu Element Resynchronization

    System Startup and Shutdown Managing CPU Element Resynchronization On systems running Windows Server 2003 Standard Edition, a CPU element returning to service must resynchronize with the functioning CPU element. A CPU element requires resynchronization: • After bringing down and then bringing up a CPU element •...

  • Page 26: Connecting Serial Port 1 To The Modem

    1. In ftSMC, expand ftServer (Local), ftServer Drivers, right-click the BIOS Setup node, and select Properties. 2. In the BIOS Setup Properties page, set the ComAModem property to True, and click OK. 3. Restart the system to enable the BIOS update to take effect. Express5800/320Ma: System Administrator’s Guide...

  • Page 27: Controlling The Modem

    Use the following procedure to change the power state of the modem while the system remains online. Otherwise, shut down the system and remove the power cords, as described in the Express5800/320Ma: Operation and Maintenance Guide. Powering the modem on or off while the system is online 1.

  • Page 28: Running Ftsmc Remotely

    If your system has VTMs, you can use VTM console to remotely access the server desktop to turn off system power and boot the host system. See the Express5800/320Ma Virtual Technician Module User’s Guide for more details. C A U T I O N...

  • Page 29: Configuring Vtm Administrator Email Paging

    Using the VTM To set up a VTM administrator account 1. In ftSMC, expand ftServer (Local), ftServer Configuration, right-click ActiveService Network, and select Properties. 2. On the dialog box, click the SMM tab. 3. Enter values into the following fields: –...

  • Page 30: Setting Paging-Severity Levels

    The system maintains logs of application and system events. These event logs can help you, or the NEC Technical Support, if problems occur on the system. In the Windows Administrative Tools, you can use Event Viewer to view the different...

  • Page 31: Setting The Size Of Event Log Files

    Manager includes a number of Stratus services that run on your system as Windows services. If any of these services is not running, the system does not function as designed. The Express5800/320Ma: Technical Reference Guide describes these services. Operating and Monitoring Your System...

  • Page 32: Bios Settings

    After the other services have started, it stops running and its status is blank. BIOS Settings To manage BIOS settings, your Express5800/320Ma system uses the ftServer Setup utility. To start the BIOS setup utilities 1. Turn on or reboot your system. When the logo screen appears, press F2 to enter the BIOS setup utility.

  • Page 33: Floppy Disk Drive Volume Letter

    Floppy Disk Drive Volume Letter To enable IMAPI 1. Right-click My Computer. 2. Click Manage, expand Services and Applications, and click Services. 3. In the Services window, double-click IMAPI CD-Burning COM Service. The IMAPI CD-Burning COM Service Properties dialog box appears. 4.

  • Page 34: Uninterruptible Power Supplies

    System Shutdown with UPS Battery Rundown When you use a UPS qualified by NEC Solutions (America), Inc., you connect that UPS to one half of the system. If a failure occurs in the UPS or in the UPS power source (for...

  • Page 35: Snmp Traps

    In the right column, next to Configured Client IP Addresses, click the old IP address and click Remove. 3. Install PCNS on the system again to register the new IP address of the system with the UPS. See the instructions for installing PCNS in the Express5800/320Ma: Software Installation and Configuration Guide. SNMP Traps Your Express5800/320Ma system supports the Microsoft SNMP Agent, which enables third-party Enterprise Management consoles to remotely monitor the systems.

  • Page 36: Important Things To Avoid

    Active Upgrade software. If you do plan to install and use Active Upgrade software, be sure to keep system files on a separate disk from data files. See the Express5800/320Ma: Active Upgrade User’s Guide for more information.

  • Page 37: Ftserver Management Console

    “Performing ftSMC Tasks” on page 3-6 For information about the Virtual Technician Module (VTM), see the Express5800/320Ma Virtual Technician Module User’s Guide and ftSMC snapin help. CPU and I/O Enclosures and Elements Each system houses two CPU- I ⁄ O enclosures. Each enclosure contains a CPU element and an I/O element joined to the same board.

  • Page 38: Ftsmc Overview

    Express5800/320Ma systems. ftSMC runs on Express5800/320Ma systems and on systems running Windows 2000, Windows Server 2003, or Windows XP.

  • Page 39: Running Ftsmc On A Remote Computer

    You can manage your system by running ftSMC on a remote system or on any system running Windows 2000, Windows Server 2003, or Windows XP. 1. Install ftSMC on a supported computer: Use the Remote Management Installation (RMI) procedure described in the Express5800/320Ma: Software Installation and Configuration Guide. Add the ftSMC snap-in to MMC, specify a system to manage, and save the console that contains the snap-in.

  • Page 40: Virtual Modems

    C A U T I O N Do not use applications or devices that try to connect to any modem involved in communicating with the ASN, especially on systems that send alarms by phone only. Express5800/320Ma: System Administrator’s Guide...

  • Page 41: Using Vtms To Troubleshoot Systems

    Internet: • Internet with phone line as backup • Phone line with Internet as backup • Internet only See the Express5800/320Ma ActiveService Network Configuration Guide for configuration information. ftServer Management Console...

  • Page 42: Determining The Value Of The Send Alarms By Property

    Once you have accessed the system’s desktop, perform the procedure described in “Running ftSMC Directly on Your Express5800/320Ma System” on page 3-2 to run ftSMC. Performing ftSMC Tasks Detailed instructions for using ftSMC are available in the online Help for ftSMC. Before interacting with ftSMC, observe the following cautions.

  • Page 43: Figure 3-3. Ftsmc User Interface

    Displays the properties related to the node selected in the console tree. For an explanation of a property, right-click the property and select What’s this? from the shortcut menu. (Not all properties have What’s this? help.) The Express5800/320Ma: Technical Reference Guide includes information about properties. Status bar Displays ftSMC status messages.

  • Page 44: Details Pane

    A question mark (?) icon in front of a property name indicates that What’s this? Help is available. Right-click the property name and click in the shortcut menu that appears. See Figure 3-4. Figure 3-4. Details Pane Express5800/320Ma: System Administrator’s Guide...

  • Page 45: Icons Used In Ftsmc

    Performing ftSMC Tasks Icons Used in ftSMC Figure 3-5 shows and describes the icons used in the system inventory. Figure 3-5. System Inventory Icons • A dimmed folder icon indicates that the node does not contain any information. It is empty. •...

  • Page 46: Figure 3-6. Simplexed Icon For Invalid Configuration

    Ethernet Adapter, indicating an error on that node. Warning icons precede the names of all parent nodes that have nodes with an error. Figure 3-7. Warning and Error Icons 3-10 Express5800/320Ma: System Administrator’s Guide...

  • Page 47: Refreshing The Ftsmc Display

    Performing ftSMC Tasks Figure 3-8 shows a “no inventory found” icon next to the CPU Enclosure icons. Figure 3-8. Warning and Inventory Error Icons Figure 3-9 shows a threshold warning icon at the Voltage Sensor. Its parent nodes display the yellow warning icon. Figure 3-9.

  • Page 48: Viewing And Changing Properties

    3-4. Some components’ properties are configurable. Components with configurable properties have a Properties command in their shortcut menu. See Figure 3-11. See the ftSMC online help for details. Figure 3-11. Properties Command in Shortcut Menu 3-12 Express5800/320Ma: System Administrator’s Guide...

  • Page 49: Required Operational States For Commands

    Performing ftSMC Tasks Required Operational States for Commands Table 3-3 presents the operational state that a device must be in to carry out the associated command. Table 3-3. Operational State for Associated Commands Command Valid States CPU Element Initiate BringUp Removed, Broken, Shot, Firmware update complete, Diagnostics passed.
  • Page 50 Performing ftSMC Tasks 3-14 Express5800/320Ma: System Administrator’s Guide...

  • Page 51: Disk Storage Management

    • “Finding a Physical Disk” on page 4-25 Data Fault Tolerance Your Express5800/320Ma system offers two methods of ensuring data fault tolerance and continuous availability of its disk media: • Rapid Disk Resync (RDR), a disk-replicating technology, is supported only on the internal disk drives.

  • Page 52: Guidelines For System Disks

    Active Upgrade software. If you do plan to install and use Active Upgrade software, be sure to keep system files on a separate disk from data files. See the Express5800/320Ma: Active Upgrade User’s Guide for more information.

  • Page 53: Automatic Virtual Disk Expansion

    Using RDR for Fault Tolerance “data about data” that the RDR software stores on disks to implement disk management. When you configure a disk for RDR, the system displays an error message if the disk does not have adequate space. The disk being upgraded should be a basic disk.

  • Page 54: Managing Rdr Disks

    Setting or clearing the mean-time between failure (MTBF) threshold • Resynchronizing a physical disk from the RDR virtual disk • Setting the MTBF faultcount limit • Making a backup of a boot disk • Booting with a backup disk Express5800/320Ma: System Administrator’s Guide...

  • Page 55: Notes On Using Rdr To Mirror Disks In Internal Storage

    Verifying disk integrity • Prioritizing resynchronization To use RDR to mirror dynamic disks, see the Express5800/320Ma: Software Installation and Configuration Guide. You can also set disk parameters from the SCSI Port Duplex Driver - Sradisk_Driver node shortcut menu in the ftSMC.

  • Page 56: Write Caching

    4. In the dialog box, set the Rdr Lun Load Balancing field to On or Off, and click Finish. N O T E Global read-load balancing settings do not overwrite read-load balancing settings on individual RDR physical disks. Express5800/320Ma: System Administrator’s Guide...

  • Page 57: Table 4-1. Rdr Disk Numbering

    “Finding a Physical Disk” on page 4-25 for an explanation of the numeric values in the figures.) In your Express5800/320Ma system, the internal storage disks are numbered 3-2-1 from top to bottom in a rack-mounted system. See Table 4-1 Figure 4-1.

  • Page 58: Figure 4-1. Mirroring Rdr Virtual Disks

    For example, expand ftServer I/O Enclosures, I/O Enclosure - 10, Storage Enclosure - 40, Slot - 1, and then click Disk - 0. 4. Right-click the target disk, and click Add Physical Disk To RDR Virtual Disk. Express5800/320Ma: System Administrator’s Guide...
  • Page 59 Using RDR for Fault Tolerance N O T E If you receive an error message when using the Add Physical Disk To RDR Virtual Disk command, the disk you are trying to add may not have sufficient free space for the metadata.

  • Page 60: Mirroring Dynamic Disks With Rdr

    This procedure turns dynamic disks into basic disks before mirroring them with RDR. To use RDR to mirror dynamic disks themselves, see Chapter 3 in the Express5800/320Ma: Software Installation and Configuration Guide. Mirroring a dynamic disk with RDR involves two steps: •...

  • Page 61: Deleting The Rdr Configuration On A Physical Disk

    Using RDR for Fault Tolerance • That survives a failover (the failure of one of two, duplex components) • To which the data traffic goes when disk utilities, like chkdsk, are run You might use Set As Active RDR Plex, for example, when using the chkdsk command to check the performance of a particular physical disk in an RDR virtual disk.

  • Page 62: Removing A Physical Disk From An Rdr Virtual Disk

    An unmirrored disk containing data • A resynchronizing disk To remove a physical disk from an RDR virtual disk 1. In ftSMC, right-click the target disk. 2. Select Remove Physical Disk from RDR Virtual Disk. 4-12 Express5800/320Ma: System Administrator’s Guide...

  • Page 63: Deporting A Physical Disk From An Rdr Virtual Disk

    Using RDR for Fault Tolerance Deporting a Physical Disk from an RDR Virtual Disk Deporting a physical disk from an RDR virtual disk makes the deported disk a clone of its RDR virtual disk partner. You use the Deport Physical Disk from RDR Virtual Disk command to create backup disks and spare, bootable, RDR virtual disks.

  • Page 64: Creating A Spare Bootable Rdr Disk

    RDR-enabled disk. For more details, see the discussion of creating a spare bootable disk in the Express5800/320Ma: Software Installation and Configuration Guide. Breaking a Physical Disk from an RDR Virtual Disk The following procedure isolates an RDR virtual disk plex for backup, backs up the volumes, and then resynchronizes the broken plex with its original partner, adding it back to the RDR virtual disk.

  • Page 65: Setting Or Clearing The Mtbf For Disks

    Setting the MTBF Threshold sets the MTBF threshold and views the current count (seconds), number of faults, and date and time of last fault. NEC Solutions (America), Inc. presets the MTBF threshold; you should not change it unless instructed to do so by your support representative.

  • Page 66: Booting A System With A Backup Rdr Boot Disk

    Using RDR for Fault Tolerance C A U T I O N Do not change the MTBF faultcount limit value, except when advised to by NEC Technical Support. 1. In ftSMC, right-click the target disk. 2. Select Set MTBF Faultcount Limit.

  • Page 67: Resynchronizing Rdr Disks

    Using RDR for Fault Tolerance N O T E To delete the RDR configuration from a stored-data disk but retains its data, see “Deleting the RDR Configuration on a Physical Disk” on page 4-11. 1. Make sure no disk occupies the slot that is the partner slot to the disk whose RDR configuration you are removing.

  • Page 68: Resynchronizing A Backup Boot Rdr Disk

    • Restore the system by using a backup system disk. See the discussion of creating spare bootable hard disks in the Express5800/320Ma: Software Installation and Configuration Guide for information. • Reload the Express5800/320Ma System software, as described in the Express5800/320Ma: Software Installation and Configuration Guide.

  • Page 69: Verifying Rdr Disks

    2. Compares the data from each sector on both disks. If it detects a discrepancy, it logs an error to the event log. In the unlikely event that this happens, contact NEC Technical Support or your authorized service representative, or log an issue under their maintenance contract.

  • Page 70: Configuring The Priority Of Rdr Virtual Disk Resynchronization

    A mirror is an identical copy of data that you can access if your primary data becomes unavailable. NEC Solutions (America), Inc. requires that you mirror the boot volume on the system disk. The resulting mirrored pair of disks work together to provide a 4-20 Express5800/320Ma: System Administrator’s Guide...

  • Page 71: Mirrored Volume Resynchronization

    When mirroring volumes, pair identical physical disks (same capacity, model, and manufacturer) so that in the event of a disk failure, an entire physical disk can be replaced without any data loss. See “Mirroring Disks in Your Express5800/320Ma System” on page 4-24 for details.

  • Page 72: Inserting Or Removing More Than One Disk At A Time

    Storage Enclosure node represents the internal storage subsystem and the ® attached storage systems are not directly represented in ftSMC. The Fibre Channel Controller node represents the adapter associated with an attached EMC storage subsystem. 4-22 Express5800/320Ma: System Administrator’s Guide...

  • Page 73: Storage Enclosure Node

    Slot Node The Slot node represents the slots where disks reside. System disks must reside in certain slots (see “Mirroring Disks in Your Express5800/320Ma System” on page 4-24 for details). N O T E In ftSMC, the storage Slot nodes display the Start Slot Identification and Stop Slot Identification commands.

  • Page 74: Emc Attached Storage

    PowerPath, from Run on the Start menu, or from a command prompt. The information in ftSMC should be updated after about 15 seconds. Mirroring Disks in Your Express5800/320Ma System Your Express5800/320Ma system supports the following storage systems: • Internal SATA disk drives •...

  • Page 75: Mirroring Disks In Internal Storage

    Finding a Physical Disk Mirroring Disks in Internal Storage Your Express5800/320Ma system internal storage supports only SATA disks. Its disks are located in a disk tray that connects to the system backplane. For non-RDR disk-mirroring configurations, mirror the volumes on disks in two separate disk trays.
  • Page 76 • Harddisk0 refers to the Windows disk name. • LUN1 refers to RDR virtual disk 1. (Your Express5800/320Ma system can support a maximum of three RDR virtual disks: LUN 1, LUN 2, and LUN 3.) • PLEX1 and PLEX2 refer to the two physical disks that together make up RDR virtual disk 1 (LUN 1).

  • Page 77: Finding An External Physical Disk

    Finding a Physical Disk Finding an External Physical Disk For disks in external storage systems, the operating system assigns letter designations to the logical volumes on the physical disks. Windows Disk Management assigns a disk name to each physical disk in an external storage system and displays which logical volumes reside on each named disk.
  • Page 78 Finding a Physical Disk 4-28 Express5800/320Ma: System Administrator’s Guide...

  • Page 79: Troubleshooting

    Chapter 5 Troubleshooting The following topics can help you troubleshoot your Express5800/320Ma system: • “MTBF Statistics” on page 5-1 • “Taking Components Offline and Bringing Them Online” on page 5-2 • “Hard Disks” on page 5-2 • “Determining That a Component Has Failed” on page 5-5 •...

  • Page 80: Clearing The Mtbf

    C A U T I O N NEC Solutions (America), Inc. presets the MTBF thresholds. You should not modify them unless instructed to do so by NEC Technical Support or your authorized service representative. Taking Components Offline and Bringing Them Online You can use ftSMC to take a component offline or bring a component online.

  • Page 81: Replacing A Failed Disk In Windows Disk Management

    • Restore the system by using a backup system disk. See the discussion of creating spare bootable hard disks in the Express5800/320Ma: Software Installation and Configuration Guide for information. • Reload Express5800/320Ma System software, as described in the Express5800/320Ma: Software Installation and Configuration Guide.

  • Page 82: Replacing A Failed Disk With An Uninitialized Disk

    C A U T I O N Be sure to select the missing disk, not the remaining good disk. You will lose data if you select the remaining good disk. Repeat this step for each volume on the missing disk. Express5800/320Ma: System Administrator’s Guide...

  • Page 83: Hardware Installation Wizard

    Hardware Installation Wizard Occasionally, after a system reboot or after hot-plugging an I/O element or a disk, a hardware-installation wizard may appear, indicating that a “Express5800/320Ma disk device” has been found. Continue through the wizard steps, but click Cancel at the end rather than rebooting.

  • Page 84: Locating Components

    Hardware devices in the system inventory have device ID numbers. For example, the device ID of the I/O element in Figure 5-2 is 11. Figure 5-2 illustrates the following hierarchically presented components and their device IDs: Express5800/320Ma: System Administrator’s Guide...

  • Page 85: Figure 5-2. Component Levels

    Locating Components • Level 1: I/O Enclosure - 11 • Level 2: Mass Storage Controller - 0 and SATA Controller - 1 • Level 3: Ports 0 through 2 Figure 5-2. Component Levels A device path is a slash-separated sequence of device IDs that identifies the location of a component in the system.

  • Page 86: Diagrams Of Component Locations

    System Elements and Internal Storage Disk Locations Figure 5-3 shows the locations of the CPU and I/O elements and disk slots. The internal storage is housed in an enclosure located above the CPU- I ⁄ O enclosure. Express5800/320Ma: System Administrator’s Guide...

  • Page 87: When Windows Does Not Respond

    If Windows does not respond (that is, if the system appears hung), use the VTM console or the power button (for systems without VTM console) to restart the system. Related information can be found in the Express5800/320Ma Virtual Technician Module User’s Guide.

  • Page 88: Unresponsive Mouse And Keyboard

    (dial-in) You use the ASM Web site to configure all remote event reporting and remote service features of the ASN. See the Express5800/320Ma ActiveService Network Configuration Guide for details. Remote Reporting of Events When the system’s fault-tolerant software detects a hardware or software problem, the...

  • Page 89: Event-Log Entries

    Technical Support or your authorized service representative. You can configure the system to allow the NEC Technical Support to connect to your system, either through a dialup modem or over the Internet, to diagnose problems and perform data-transfer functions. These accesses are subject to validation by NEC Technical Support database, by the VTMs on your system, and by you as the system administrator.

  • Page 90: Using The Dump Button

    1. In ftSMC, expand ftServer (Local), ftServer Drivers, and then Board Instance Driver - srabid. 2. Right click Board Instance Driver - srabid, Properties, and set DumpQuickEnabled to True. 3. Set DumpNumberOfFilesToSave to the number of dump files you want to save to disk. 5-12 Express5800/320Ma: System Administrator’s Guide...

  • Page 91: Dump And Go

    Online Diagnostic Codes Dump files beyond this number overwrite the existing saved dump files. For instance, if the value is 3, then the fourth saved dump file overwrites the first, existing dump file. If, at the time of a system crash, the DumpQuickEnabled property of the Board Instance Driver node is True and the CPU element is duplex, the system creates a memory dump and stores the dump in the memory of one CPU element.

  • Page 92: Disaster Recovery

    Booting From a Spare System Disk To boot from a spare system hard disk, you need a spare hard disk that was prepared during your initial system configuration process. Refer to the Express5800/320Ma: Software Installation and Configuration Guide for information about how to prepare this hard disk.

  • Page 93: Winpe

    Windows Hotfixes Distributed by NEC Solutions (America), Inc. To create a file that lists the Windows hotfixes distributed with your Express5800/320Ma System software release and installed on your system by an IPL or upgrade to the release, use the following procedure.
  • Page 94 For example, the following command produces a file named hotfixlist.txt in the current directory of your command prompt window. The file contains a list of all hotfixes for the English versions of Windows Server 2003: dir D:\Bin\Hotfix\*EN* > hotfixlist.txt 5-16 Express5800/320Ma: System Administrator’s Guide...

  • Page 95: Appendix A. Advanced Topics

    “Using Windows Headless Mode and Console Redirection” • “Security Configuration Wizard” These procedures require that you change settings in the BIOS. For further information about BIOS settings, see the Express5800/320Ma: Technical Reference Guide. Disabling Hyperthreading Some system installations may disable hyperthreading to facilitate application execution.

  • Page 96: Using Windows Headless Mode And Console Redirection

    Security Configuration Wizard If you use the Security Configuration Wizard (new in Windows Server 2003 Service Pack 1) to create a security-configuration template on an Express5800/320Ma system, perform the following steps to ensure that the template does not interfere with ftServer services running on the system.
  • Page 97 Security Configuration Wizard Configuration Wizard. See Windows documentation for more information. 1. Check the Remote access client box in the Select Client Features dialog box, as shown below. 2. In the Open Ports and Approve Application dialog (shown below), if the ftServer SSN service (SRA_SSN.EXE) does not appear in the list, click Add.
  • Page 98 Security Configuration Wizard 3. Browse to the location of the SRA_SSN.EXE service, as shown in the dialog box below, and click OK. The service name then appears checked in the list shown in the step 2. Express5800/320Ma: System Administrator’s Guide...
  • Page 99 Security Configuration Wizard 4. In the Open Ports and Approve Application dialog box (shown in step 2), click Add, select SRA_RAS.EXE, and press OK. The service name then appears checked in the list shown in the step 2. Advanced Topics...
  • Page 100 Security Configuration Wizard Express5800/320Ma: System Administrator’s Guide...

  • Page 101: Appendix B. Online Diagnostic Codes

    Online Diagnostic Codes The following describes the online diagnostic codes for your Express5800/320Ma systems. Online diagnostic codes are hexadecimal values that indicate a test or initialization routine. The codes appear on the Server Info page of the Virtual Technician Module (VTM) Console.
  • Page 102 Verify that the timing settings are correct for the installed DIMM modules. D230 Perform pattern tests on the memory. D310 Test the registers of the PCI ASICs. D330 Test for parity errors on the PCI-to-PCI bus. Express5800/320Ma: System Administrator’s Guide...

  • Page 103: I2C Bus Diagnostic Test Codes

    Online Diagnostic Test Codes D340 Test the fault tolerant switch interface. D341 Test the PCI Express channel status. D342 Test the CPU side of the fault tolerant switch ASIC for errors. D343 Enable the error registers on the CPU side of the fault tolerant switch ASIC. I2C Bus Diagnostic Test Codes The following tests are performed on the I2C bus.

  • Page 104: Primary I/O Element Diagnostic Test Codes

    The following tests are performed on the booting I/O element. D580 Test the system error-handling interrupt. D581 Test the SMI interrupt. D590 Test the NMI interrupt. D591 Test the INTR interrupt. D592 Test the A20 interrupt. D593 Test the NMI. Express5800/320Ma: System Administrator’s Guide...
  • Page 105 Online Diagnostic Test Codes D595 Test whether the BMC can initiate an NMI interrupt. D597 Test the BMC KCS interrupt. D5A0 Test the IRQ0 interrupt (timer). D5A1 Test the IRQ1 interrupt (keyboard). D5A2 Test the IRQ4 interrupt (UART). D5A3 Test the IRQ8 interrupt (RTC). D5A4 Test the IRQ12 interrupt (mouse).
  • Page 106 Test the fault tolerant switch data mover on the booting primary I/O element for errors. D653 Test the fault tolerant switch crosslink. D660 Perform a sanity test on the fault tolerant switch HPC. D700 Test the PIIX ISA registers. D701 Test the PIIX IDE register. Express5800/320Ma: System Administrator’s Guide...
  • Page 107 Online Diagnostic Test Codes D702 Test the PIIX USB register. D703 Test the PIIX PM register. D704 Test the PCI bus. D720 Test the timers. D721 Test the real-time clock. D722 Test the real-time clock crystal. D730 Test direct memory access to the serial I/O port. D740 Test the loopback interface to the serial I/O port.
  • Page 108 Test the Gigabit Ethernet BAR decoding. D825 On the primary I/O element, initiate the Gigabit Ethernet PROM checksum test. D826 Test the interface to the Ethernet PHY identifier (function 1). D827 Test the Ethernet interrupt (function 1). Express5800/320Ma: System Administrator’s Guide...
  • Page 109 Online Diagnostic Test Codes D828 Test the Ethernet loopback (function 1). D830 Verify that reads and writes can be made to the PCI configuration space for the video controller. Verify that reads and writes can be made to the memory-mapped registers for the video controller.

  • Page 110: Secondary I/O Element Diagnostic Test Codes

    On the primary I/O element, log early boot block errors. DC50 Test the ISA bus. Secondary I/O Element Diagnostic Test Codes The following tests are performed on the secondary I/O element. E481 Initiate the IDPROM checksum test on the secondary I/O element. B-10 Express5800/320Ma: System Administrator’s Guide...
  • Page 111 Online Diagnostic Test Codes E580 Initiate a diagnostic test of an interrupt that is specific to your Express5800/320Ma system. E581 Initiate the SMI interrupt diagnostic test. E591 Initiate the INTR interrupt diagnostic test. E597 Test the BMC interface. E5A0 Initiate the IRQ0 interrupt (Timer) diagnostic test.
  • Page 112 E801 Initiate the Ethernet controller PCI interface diagnostic test. E805 Initiate the Ethernet controller interrupt diagnostic test. E806 Initiate the Ethernet BAR decoding check diagnostic test. E808 Initiate the Ethernet PHY OUI verification diagnostic test. B-12 Express5800/320Ma: System Administrator’s Guide...
  • Page 113 Online Diagnostic Test Codes E809 Initiate the Ethernet EEPROM diagnostic test. E820 Initiate the Ethernet (Gigabit) PCI interface diagnostic test. E821 Initiate the Ethernet (Gigabit) PHY OUI verification diagnostic test. E823 Initiate the Ethernet (Gigabit) interrupt diagnostic test. E824 Initiate the Ethernet (Gigabit) BAR decoding check diagnostic test. E825 Initiate the Ethernet (Gigabit) EEPROM diagnostic test.
  • Page 114 Test the PCI-X-to-PCI bridge interface. E920 Test the PXH hot-plug controller. E921 Test the PXH hot-plug controller interrupt. E922 Test the PXH hot-plug controller slot power. EB02 Initiate the secondary I/O diagnostic test. EB03 Finish secondary I/O diagnostic test. B-14 Express5800/320Ma: System Administrator’s Guide...

  • Page 115: Index

    Index Index- action band, 3-7 cache, enabling write, 4-6 active RDR virtual disk (plex), 4-10 call-home Active Upgrade, 1-1 autonomous, 5-10 ActiveService Network (ASN). See ASN support, 3-5 Add Physical Disk To RDR Virtual Disk, error call-home messages message, 4-9 email, 5-10 administration.
  • Page 116 RDR automatic disk expansion, 4-3 software components, 5-8 converting to basic, 4-10 device paths Dynamic Host Configuration Protocol See also device IDs (DHCP), 1-3 DevicePath property, 4-26 DevicePathID property, 4-26 devices labels, 5-8 EMC storage enclosures Index-2 Express5800/320Ma: System Administrator’s Guide...
  • Page 117 Index adapters in ftSMC, 4-24 status bar definition, 3-7 Enable CpuBoard Bringup, 2-3 updating status of storage connection enabling write caching, 4-6 state, 4-24 enclosures primary, 5-12 error icons, 5-5 gateway system, 1-2 events log entries, 2-8, 5-11 reporting, 5-10 expanding all nodes, 3-7 hanging system, 2-2 hardware installation wizard, 5-5...
  • Page 118 5-5 Microsoft Windows. See Windows Offline or Missing disk status, 5-3 mirroring Op State status and failed volumes, 4-21 Initiate BringDown command, 3-13 basic disks for RDR, 4-8 Initiate BringUp command, 3-13 Index-4 Express5800/320Ma: System Administrator’s Guide...
  • Page 119 Index Initiate Diagnostics command, 3-13 recovering an RDR disk, 5-3 Set Priority, 3-13 removing physical disk from RDR virtual optimizing system performance, 4-6 disk, 4-12 replacing a failed disk, 5-4 replacing a failed disk with an uninitialized disk, 5-4 paging files, 4-12 replacing a failed physical RDR disk, 4-19 paging-severity levels, 2-8 rsynchronizing RDR data disks, 4-17...
  • Page 120 5-8 CPU elements, 2-3 synchronizing mirrors, 4-21 external disks, 4-27 system RDR disks, 4-17 delayed reboot, 5-9 Resynchronize This Physical Disk From RDR enabling power button, 2-2 Virtual Disk command, 4-18 hang time, 2-2 Index-6 Express5800/320Ma: System Administrator’s Guide...
  • Page 121 Index inventory volume mirroring, 4-21 alarm messages, 5-10 icons, 3-9 administrator email paging, 2-7 performance optimization, 4-6 calling back to CAC, 5-11 powering down, 2-2 COM ports after installing, 2-12 remote monitoring, 1-2 configuration, 2-6 starting up, 2-1 configuring SMTP/SNMP, 2-7 system administration managing Administrator account, 2-6 tools, 1-1...
  • Page 122 Index Index-8 Express5800/320Ma: System Administrator’s Guide...

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