Epson 5000+ User Manual page 119

The PAUSE light is flashing and the printer does not print, or it
stops printing abruptly.
The print head is overheated. Wait a few minutes; the printer
resumes printing automatically when the print head cools.
Printed characters have parts missing at the bottom.
The ribbon cartridge may not be installed properly. See the
section on ribbon installation in Chapter 1.
The printout is faint.
The ribbon may be worn out. Replace the ribbon cartridge as
described in Chapter 5.
Check that the paper-thickness lever is set correctly for the
paper you are using. See "Setting the paper-thickness lever" in
Chapter 2.
A line of dots is missing in the printout.
The print head is damaged. Stop printing and contact your
dealer to have the print head replaced.
Dots are missing in random positions.
Either there is too much slack in the ribbon or the ribbon has
come loose. Reinstall the ribbon cartridge as described in
Chapter 1.
The typestyles or characters that are set by your software cannot
be printed.
Check that the software is correctly configured for your printer.
6-4 Troubleshooting