Brother FAX-2440C User Manual page 157

DIFFICULTY / SUGGESTIONS
Handling Incoming Calls
The machine Hears' Voice as If your machine is set to Easy Receive ON, it is more sensitive to
CNG Tone. sounds. Your machine may mistakenly interpret certain voices or music
on the line as a calling fax machine and respond with fax receiving
tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this
problem byturning Easy Receive to Off. (See on page 4-5.)
Transferring a Fax Call to the If you answered at the machine, press Black Start and hang up
machine, immediately. If you answered on an extension phone, press your Fax
Receive Code (default setting is (-'X-51). When your machine answers,
hang up.
Custom features on a single If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,
line. an alarm system or any other custom feature on a single phone line with
your machine, it may create a problem sending or receiving faxes.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the faxes. Brother's ECM feature should
help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive data
on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend a separate
)hone line with no custom features.
Copying Difficulties
Cannot make a copy Make sure that the Copy _} key is illuminated. (See Enter Copy mode
on page 9-1.)
Vertical streaks appear in Sometimes you may see vertical streaks on copies. Clean the scanner.
copies (See Cleaning the scanneron page 12-22.)
Poor copy results Try using the scanner glass. (See Using the scannerglass on page 1-9.)
Scanning Difficulties (MFC-620CN only)
TWAIN/WIA errors appear Make sure the Brother TWAIN/WlA driver is selected as the primary
while scanning, source. In PaperPort ¢, click Scan in the File menu and select the
Brother TWAIN/WlA driver.
Poor scanning results Try using the scanner glass. (See Using the scannerglass on page 1-9.)
Software Difficulties (MFC-620CN only)
Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the CD-ROM
This program will repair and reinstall the software.
'Device Busy' Make sure the machine is net showing an error message on the LCD.
'Connect Failure' If the machine is net connected to your PC and you have loaded the
Brother software, the PC will show 'MFC Connect Failure' each time you
restart Windows ®. You can ignore this message or you can turn it off as
follows.
Double-click "\tool\warnOff.REG" from the supplied CD-ROM
To turn it back on, double-click "\teel\WarnOn.REG" from the supplied
CD-ROM.
The Scan key on the machine's control panel will net work unless you
restart your PC with the machine connected.
12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE