HP Xw460c - ProLiant - Blade Workstation User Manual page 8

Viewing patch installation status............................................................................................................135
Viewing patch installation status by patch.........................................................................................136
Viewing patch installation status by search filter.................................................................................136
Viewing patch installation status by system........................................................................................136
8 Troubleshooting......................................................................................137
General troubleshooting.......................................................................................................................137
General installation issues...............................................................................................................137
ASP.NET 1.1 installation error..........................................................................................................139
IIS error message appears during installation.....................................................................................139
Applying and assigning HP Insight Software suite licenses from HP SIM license manager .......................140
HP Insight Software licensing menus do not appear............................................................................140
Verifying environment functionality with Insight Software Advisor..........................................................140
HP Insight Software installation does not accept username, but password is already accepted by HP SIM...140
Updating passwords......................................................................................................................140
Uninstalling HP Insight Software.......................................................................................................141
Vulnerability and Patch Management Pack troubleshooting.......................................................................142
VPM installation and configuration...................................................................................................142
Viewing VPM installation logs.....................................................................................................142
VPM installation updates MDAC and MSDE ................................................................................142
An error occurs when installing MSDE files from a Remote Desktop session.......................................142
"STAT Scanner WSI Requires IWAM and IUSR" error occurs during VPM installation.........................142
Installation fails with "Product RMS not installed: Service RMS error. The specified service does not exist
as an installed service (0x424)" message ...................................................................................143
VPM installation fails.................................................................................................................143
Cannot modify VPM acquisition settings to acquire updates from a local repository...........................143
Required open ports..................................................................................................................143
Modifying firewall configuration settings......................................................................................144
Configuring a DNS server..........................................................................................................144
All target systems do not have the same administrator credentials....................................................145
Multiple VPM servers.................................................................................................................145
Administrator credentials have been changed...............................................................................145
Uninstalling Vulnerability and Patch Management..............................................................................145
Remaining VPM files.................................................................................................................146
Reinstalling VPM.......................................................................................................................146
Vulnerability scans.........................................................................................................................146
Vulnerability and Patch Management cannot access target systems..................................................146
Windows...........................................................................................................................147
Windows XP.......................................................................................................................147
Linux target systems..............................................................................................................147
Scan reports cannot be viewed...................................................................................................147
A scan was submitted but never started.......................................................................................147
Scan results are inaccurate because of overlapping tasks..........................................................147
Current patch information is not displayed in scan reports.........................................................148
Patches and configuration fixes........................................................................................................148
VPM Patch Agent installation fails...............................................................................................148
A patch acquisition was started, but no patches are seen...............................................................148
HTTP 300 errors received during patch acquisition........................................................................149
Patches appear in a scan report but are not successfully deployed..................................................149
Check for missing patches.........................................................................................................149
Validating VPM Patch Agent installation.......................................................................................149
Patch installation status reports are not current or do not match information that appears in scan
reports....................................................................................................................................149
Other tools report that a Windows system is patched, but Vulnerability and Patch Management reports
patches needed........................................................................................................................150
Patch source for vendor patches is Microsoft or Red Hat............................................................150
Multiple events listed in HP SIM for patch deployments.............................................................150
STAT Scanner update error listed in the HP SIM event log.........................................................150
8 Table of Contents