Troubleshooting; General Troubleshooting; General Installation Issues - HP Xw460c - ProLiant - Blade Workstation User Manual

8 Troubleshooting

This chapter identifies and provides solutions for commonly encountered issues, as well as answers to
frequently asked questions.

General troubleshooting

General installation issues

ASP.NET 1.1 installation error
IIS error message appears during installation
Applying and assigning licenses
HP Insight Control Environment licensing menus do not appear
Verifying environment functionality with Insight Software Advisor
HP Insight software installation does not accept username, but password already accepted by HP SIM
Uninstalling HP Insight software
Updating passwords
NOTE: For discussion of troubleshooting errors that pertain to specific components, see the related component
documentation referenced in the
General installation issues
NOTE: To access installation log files, look in the logs directory at c:\hpic\logs directory. Identify these
files before calling HP for installation troubleshooting assistance.
NOTE: Installation on domain controllers is not recommended.
When running installation from hard disk drives, the contents of the 2 Insight Software DVDs must be
copied to different directories in the disk. Do not copy the DVD contents to the same hard drive directory.
When using auto-logon to reboot to the original install session, you must include either the /admin or
/console switch to reconnect remotely through the remote desktop after the system reboot.
The host names of the database server, remote HP Insight Rapid Deployment software server, proxy
server, SMTP host, and HP SIM discovery range cannot include the underline character ("_"). The
installer checks these names according to the recommendation of RFC 952 and RFC 1 123, which
define that the underline character is not a valid character for host names.
Insight Control Data Center Edition and Insight Control Environment licensing will not work unless at
least one device is discovered and identified with a specific set of characteristics. The devices must
also have the protocols WBEM and SNMP installed and enabled.
To enable execution permissions for administrators when installing in Windows 2008 operating systems,
disable the User Account Control: Run all administrators in Admin Approval Mode option in the Local
Security Policies Local Polices Security options User Account Control menu.
If Data Execution Prevention (DEP) is enabled for all processes, or except those explicitly listed, then
you must change this configuration to be enabled for limited system binaries and programs ('Optin')
to install HP Insight software. After installing HP Insight software, you can either keep this configuration
in Optin mode, or change it to OptOut mode and add Java.exe to the OptOut list. This Java.exe
must be the exact binary that the system uses by default.
When performing an installation on a Japanese operating system, Japanese characters cannot be used
in the username, password, or installation boxes.
When executed remotely using the Remote Desktop application, the remote desktop must be started
using the /console switch.
"Related documents" section in this guide.
General troubleshooting 137