Page 1 Cisco Unified Communications Manager Managed Services Guide, Release 8.5(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-22523-01...
Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.
Page 3: Table Of Contents
Management Information Base New and Changed Information C H A P T E R Cisco Unified Communications Manager, Release 8.5(1) Audit Log Support for Cisco Unity Connection Alarm Additions and Changes Enhanced Reason Codes New Perfmon Counters for Cisco SIP Normalization...
Page 4 2-55 Cisco Unified Reporting 2-55 MIB Updates for 8.0(1) 2-56 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems C H A P T E R Overview of Supported Interfaces Critical Processes to Monitor Available Supported MIBs 3-11...
Page 5 Contents Virtual Memory 3-16 Disk Usage 3-17 Disk Name Mapping 3-18 Database Replication and Cisco Unified Communication Manager Nodes 3-20 Cisco Unified CM Process and CPU Usage 3-20 CodeYellow 3-21 RIS Data Collector PerfMonLog 3-23 Critical Service Status 3-24 Syslog Messages...
Page 6 SNMP Traps and Informs SNMP Trace Configuration SNMP Tips SNMP Troubleshooting SNMP/R MIBs Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts C H A P T E R Cisco Unified Real-Time Monitoring Performance Monitoring in RTMT PerfMon Alert Notifications...
Page 7 5-62 Database Change Notification Server 5-63 Database Change Notification Subscription 5-64 Database Local DSN 5-64 DB User Host Information Counters 5-64 Enterprise Replication DBSpace Monitors 5-64 Enterprise Replication Perfmon Counters 5-65 5-65 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 8 5-69 Process 5-70 Processor 5-71 System 5-72 5-73 Thread 5-73 Cisco Intercompany Media Engine Performance Objects and Alerts 5-74 Cisco Intercompany Media Engine Server Objects 5-74 IME Configuration Manager 5-74 IME Server 5-74 IME Server System Performance 5-77 Cisco Intercompany Media Engine Server Alerts...
Page 9 CDRHighWaterMarkExceeded 6-35 CDRMaximumDiskSpaceExceeded 6-36 CodeYellow 6-36 DBChangeNotifyFailure 6-37 DBReplicationFailure 6-37 DDRBlockPrevention 6-38 DDRDown 6-39 ExcessiveVoiceQualityReports 6-39 IMEDistributedCacheInactive 6-40 IMEOverQuota 6-40 IMEQualityAlert 6-41 InsufficientFallbackIdentifiers 6-42 IMEServiceStatus 6-42 InvalidCredentials 6-43 LowCallManagerHeartbeatRate 6-44 LowTFTPServerHeartbeatRate 6-44 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 10 LostConnectionToCM 6-56 NoCMEntriesInDB 6-57 NoFeatureLicense 6-57 OutOfMemory 6-58 ServiceNotInstalled 6-58 SyncDBCreationError 6-59 SysControllerCreationError 6-59 TapiLinesTableCreationError 6-59 TimerServicesCreationError 6-60 TestAlarmEmergency 6-60 WDNotStarted 6-61 Alert-Level Alarms 6-61 CertValidLessthanADay 6-61 CMIException 6-62 CMOverallInitTimeExceeded 6-62 Cisco Unified Communications Manager Managed Services Guide viii OL-22523-01...
Page 11 6-78 Critical-Level Alarms 6-79 BChannelOOS 6-79 CallManagerFailure 6-80 CertExpiryCritical 6-81 CertValidfor7days 6-82 CDRMaximumDiskSpaceExceeded 6-82 CiscoDirSyncProcessFailToStart 6-83 CodeRedEntry 6-84 CodeYellowEntry 6-84 CoreDumpFileFound 6-85 DChannelOOS 6-86 DUPLEX_MISMATCH 6-86 ErrorChangeNotifyClientBlock 6-87 LogPartitionHighWaterMarkExceeded 6-88 MaxCallsReached 6-88 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 12 CiscoDirSyncDBAccessFailure 6-103 CiscoLicenseManagerDown 6-104 CiscoLicenseRequestFailed 6-104 CiscoLicenseDataStoreError 6-105 CiscoLicenseInternalError 6-105 CiscoLicenseFileError 6-105 CLM_MsgIntChkError 6-106 CLM_UnrecognizedHost 6-106 ConfigItAllBuildFilesFailed 6-107 ConfigItAllReadConfigurationFailed 6-107 ConfigThreadBuildFileFailed 6-108 ConfigThreadCNCMGrpBuildFileFailed 6-109 ConfigThreadCNGrpBuildFileFailed 6-109 ConfigThreadReadConfigurationFailed 6-110 ConfigThreadUnknownExceptionCaught 6-110 ConflictingDataIE 6-111 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 13 DRFInternalProcessFailure 6-130 DRFTruststoreMissing 6-131 DRFUnknownClient 6-131 DRFSecurityViolation 6-132 DRFBackupDeviceError 6-133 DRFTapeDeviceError 6-133 DRFRestoreInternalError 6-134 DRFMABackupComponentFailure 6-135 DRFMARestoreComponentFailure 6-135 DRFMABackupNodeDisconnect 6-136 DRFNoRegisteredComponent 6-137 DRFNoRegisteredFeature 6-137 DRFMARestoreNodeDisconnect 6-138 DRFSftpFailure 6-139 DRFRegistrationFailure 6-139 DRFBackupCancelInternalError 6-140 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 14 IPMAFilteringDown 6-166 IPv6InterfaceNotInstalled 6-166 kANNDeviceRecordNotFound 6-167 kCFBDeviceRecordNotFound 6-168 kCreateAudioSourcesFailed 6-168 kCreateControlFailed 6-169 kDbConnectionFailed 6-170 kIPVMSDeviceDriverNotFound 6-170 kIpVmsMgrNoLocalHostName 6-171 kIpVmsMgrNoLocalNetworkIPAddr 6-171 kIPVMSMgrWrongDriverVersion 6-172 kMOHTFTPGoRequestFailed 6-173 kPWavMgrThreadxFailed 6-173 kReadCfgUserLocaleEnterpriseSvcParm 6-174 kRequestedANNStreamsFailed 6-174 LostConnectionToSAFForwarder 6-175 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 15 TestAlarmError 6-197 ThreadPoolProxyUnknownException 6-197 UnableToRegisterwithCallManagerService 6-198 UserLoginFailed 6-198 WritingFileFailure 6-199 WDApplicationError 6-199 WDOverloaded 6-200 Warning-Level Alarms 6-200 AnnunciatorNoMoreResourcesAvailable 6-200 ApplicationConnectionDropped 6-201 ApplicationConnectionError 6-202 authAdminLock 6-203 AuthenticationFailed 6-203 authFail 6-203 authHackLock 6-204 Cisco Unified Communications Manager Managed Services Guide xiii OL-22523-01...
Page 16 DRFDeRegisteredServer 6-234 DRFNoBackupTaken 6-235 DRFSchedulerDisabled 6-235 EMCCFailedInRemoteCluster 6-236 ErrorParsingResponseFromPDP 6-237 FailedToFulfillDirectiveFromPDP 6-238 H323Stopped 6-239 InvalidSubscription 6-240 InvalidQBEMessage 6-240 IPMAManagerLogout 6-241 IPMAStopped 6-241 kANNAudioFileMissing 6-242 kANNAudioUndefinedAnnID 6-242 kANNAudioUndefinedLocale 6-243 kANNDeviceStartingDefaults 6-243 kCFBDeviceStartingDefaults 6-244 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 17 6-262 kRequestedCFBStreamsFailed 6-262 kRequestedMOHStreamsFailed 6-263 kRequestedMTPStreamsFailed 6-263 LogCollectionJobLimitExceeded 6-264 LDAPServerUnreachable 6-264 LogPartitionLowWaterMarkExceeded 6-265 MaliciousCall 6-265 MaxDevicesPerNodeExceeded 6-266 MaxDevicesPerProviderExceeded 6-267 MediaResourceListExhausted 6-267 MemAllocFailed 6-269 MohNoMoreResourcesAvailable 6-270 MtpNoMoreResourcesAvailable 6-271 MTPDeviceRecoveryCreateFailed 6-273 NotEnoughChans 6-274 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 18 6-297 kMOHBadMulticastIP 6-298 SSODisabled 6-299 SSONullTicket 6-299 SSOServerUnreachable 6-300 WDStopped 6-300 Notice-Level Alarms 6-301 authExpired 6-301 authMustChange 6-302 BChannelISV 6-302 CallManagerOnline 6-303 CertValidityOver30Days 6-303 CodeYellowExit 6-304 credReadFailure 6-304 DbInsertValidatedDIDFailure 6-305 DChannelISV 6-305 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 19 6-325 BDIStarted 6-325 BuildStat 6-326 CiscoDirSyncStarted 6-326 CiscoDirSyncProcessStarted 6-327 CiscoDirSyncProcessCompleted 6-327 CiscoDirSyncProcessStoppedManually 6-327 CiscoDirSyncProcessStoppedAuto 6-328 CLM_ConnectivityTest 6-328 CLM_IPSecCertUpdated 6-329 CLM_IPAddressChange 6-329 CLM_PeerState 6-330 credFullUpdateSuccess 6-330 credFullUpdateFailure 6-331 credReadSuccess 6-331 credUpdateFailure 6-332 Cisco Unified Communications Manager Managed Services Guide xvii OL-22523-01...
Page 20 6-348 DatabaseDefaultsRead 6-348 DefaultDurationInCacheModified 6-349 DeviceApplyConfigInitiated 6-349 DeviceApplyConfigResult 6-350 DeviceDnInformation 6-350 DeviceImageDownloadStart 6-353 DeviceImageDownloadSuccess 6-354 DeviceRegistered 6-355 DeviceResetInitiated 6-360 DeviceRestartInitiated 6-361 DirSyncScheduleInsertFailed 6-363 DirSyncSchedulerEngineStarted 6-364 DRFBackupCompleted 6-364 DRFRestoreCompleted 6-365 DRFSchedulerUpdated 6-365 Cisco Unified Communications Manager Managed Services Guide xviii OL-22523-01...
Page 21 6-383 kMOHRewindStreamMediaPositionObjectNull 6-384 kMTPDeviceStartingDefaults 6-384 kReadCfgMOHEnabledCodecsNotFound 6-385 LoadShareDeActivateTimeout 6-385 LogFileSearchStringFound 6-386 MaxHoldDurationTimeout 6-386 PermissionDenied 6-387 PktCapServiceStarted 6-387 PktCapServiceStopped 6-388 PktCapOnDeviceStarted 6-388 PktCapOnDeviceStopped 6-388 PublicationRunCompleted 6-389 RedirectCallRequestFailed 6-390 RollBackToPre8.0Disabled 6-390 RollBackToPre8.0Enabled 6-391 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 22 WDInformation 6-400 WDStarted 6-400 Debug-Level Alarms 6-401 TestAlarmDebug 6-401 Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) 6-401 Obsolete Alarms in CallManager Catalog 6-402 Obsolete Alarms in CertMonitor Alarm Catalog 6-403 Obsolete Alarms in CMI Alarm Catalog 6-403 Obsolete Alarms in CTI Manager Alarm Catalog...
Page 23 Dynamic Table Objects 7-109 Static Table Objects 7-110 Troubleshooting 7-111 General Tips 7-111 For Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x 7-114 Windows and Cisco Unified CM version 4.x 7-115 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 24 Units of Conformance 7-150 Troubleshooting 7-150 Trap Configuration 7-150 Frequently Asked Questions 7-151 CISCO-SYSLOG-EXT-MIB 7-152 Revisions 7-153 Definitions 7-153 Textual Conventions 7-153 Syslog Configuration Group 7-155 cseSyslogServerTable 7-156 cseSyslogMessageControlTable 7-158 Conformance 7-160 Cisco Unified Communications Manager Managed Services Guide xxii OL-22523-01...
Page 25 Additional Scalar Objects that Control Table Sizes 8-21 sysApplMap Group 8-23 Conformance Macros 8-25 Troubleshooting 8-26 Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x 8-26 Windows and Cisco Unified CM Release 4.x 8-26 Using Servlets in Cisco Unified CM 7.x 8-27 Frequently Asked Questions 8-28...
Page 26 Host Resources Running Software Performance Group 8-95 Host Resources Installed Software Group 8-96 Conformance Information 8-98 Compliance Statements 8-98 Cisco Unified CM Release 6.x Feature Services 8-100 Cisco Unified CM Release 6.x Network Services 8-102 Troubleshooting 8-103 Frequently Asked Questions 8-104...
Page 27 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Cisco Unified CM Release 8.5(1) Inapplicable MIBs in Cisco Unified CM Release 8.5(1) Cisco Unified CM Release 8.0(2) Inapplicable MIBs in Cisco Unified CM Release 8.0(2) Cisco Unified CM Release 8.0(1) Inapplicable MIBs in Cisco Unified CM Release 8.0(1)
Page 28 Contents Cisco Unified Communications Manager Managed Services Guide xxvi OL-22523-01...
Page 29 Cisco Unified Serviceability including Real-Time Monitoring Tool (RTMT). Audience This document provides information for administrators who install, upgrade, and maintain a service provider network. You need to have an understanding of Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition 5000. See the “Related Documentation”...
Page 30: Related Documentation
Related Documentation This section lists documents that provide information on Cisco Unified Communications Manager, Cisco Unified IP Phones, and Cisco Unified Serviceability. Find the index to the documents at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html Cisco Unified Communications Manager—A suite of documents that relate to the installation and •...
Page 31 Preface Cisco Unified Communications Manager Call Detail Records Administration Guide – Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide – Cisco Unified Real-Time Monitoring Tool Administration Guide – Cisco Unified Reporting Administration Guide – Command Line Interface Reference Guide for Cisco Unified Communications Solutions –...
Page 32: Obtaining Documentation And Submitting A Service Request
Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
Page 33 Related Documentation Related Documentation You can browse the related documentation for Cisco Unified Communications Manager by clicking one of the following links: • All technical documentation for Cisco Unified Communications Manager here. The Cisco Unified Communications Manager Documentation Guide for your release here.
Page 34: Cisco Unified Communications Manager
Related Documentation Cisco Unified Communications Manager Managed Services Guide xxxii OL-22523-01...
Page 35: Supported Deployment Models
• Cisco Unified Communications Manager The Cisco Unified CM serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call processing, services, and applications.
Page 36: Chapter 1 Overview
Cisco Unified CM or other Cisco Unified CM BE 5000 deployments. With this model, Cisco Unified CM BE 5000 supports the use of H.323 intercluster trunks as well as SIP trunks to interconnect with Cisco Unified CM deployments or other Cisco Unified CM BE 5000 deployments.
Page 37: Cisco Unified Serviceability
How were other devices used—how often and how long? • Cisco Unified CM supports SNMP v1, v2, and v3. SNMP remotely monitors, configures, and controls networks. SNMP sends fault messages to assigned managers as SNMP trap or inform request Protocol Data Units (PDUs).
Page 38: Trace Tools
If the service is a call-processing application such as Cisco CallManager or Cisco CTIManager, you can configure a trace on devices such as phones and gateway.
Page 39: Cisco Unified Real-Time Monitoring Tool
Only authorized users can access the Cisco Unified Reporting application. By default, this includes administrator users in the Standard Cisco Unified CM Super Users group. As an authorized user, you can view reports, generate new reports, or download reports at the graphical user interface (GUI).
Page 40 RTMT Alert Central. You can configure RTMT to notify the Cisco Unified CM system administrator if and when the alerts occur. You can configure the notifications for e-mail or Epage or both.
Page 41: Call Detail Records And Call Management Records
The CDR Management (CDRM) feature, a background application, supports the following capabilities: • Collects the CDR/CMR files from the Cisco Unified Communications Manager server or node to the CDR Repository server or node. Collects and maintains the CDR/CMR files on the server where you configure CAR.
Page 42: Management Information Base
The OID 1.3.6.1.2.1 represents the Internet standard MIB. It also can get expressed as iso.org.dod.internet.mgmt.mib. The Cisco MIB set comprises a collection of variables that are private extensions to the Internet standard MIB II and many other Internet standard MIBs. RFC 1213, Management Information Base for Network Management of TCP/IP-based Internets—MIB-II documents MIB II.
Page 43: Cisco Unified Communications Manager, Release 8.5(1)
C H A P T E R New and Changed Information This chapter describes the new and changed information in Cisco Unified Communications Manager (Cisco Unified CM) for Release 8.0(x). It contains the following sections: Cisco Unified Communications Manager, Release 8.5(1), page 2-1 •...
Page 44: Chapter 2 New And Changed Information
Cisco Unified Communications Manager, Release 8.5(1) Audit Log Support for Cisco Unity Connection With audit logging, configuration changes to the Cisco Unity Connection system gets logged in separate log files for auditing. The following components generate audit events for Cisco Unity Connection: Command-Line Interface, page 2-2 •...
Page 45: Alarm Additions And Changes
For information on roles and users in Cisco Unity Connection, refer to the User Moves, Adds, and Changes Guide for Cisco Unity Connection. For a description of the settings that you can configure for audit log configuration, refer to the Cisco Unified Serviceability Administration Guide.
Page 46: Enhanced Reason Codes
It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify that the device is powered up and operating.
Page 47 Device not configured properly in the Cisco Unified CM database. DatabaseConfigurationError Device configuration error in the Cisco Unified CM database. DeviceNameUnresolveable The Cisco Unified CM is unable to resolve the device name to an IP Address internally. MaxDevRegExceeded Maximum number of device registrations have been reached.
Page 48: New Perfmon Counters For Cisco Sip Normalization
No action is necessary. New Perfmon Counters for Cisco SIP Normalization The Cisco SIP Normalization performance object contains counters that allow you to monitor aspects of the normalization script, including initialization errors, runtime errors, and script status. Each device that has an associated script causes a new instance of these counters to be created.
Page 49 This counter represents the number of times a script error occurred after the script successfully loaded into memory, but failed to initialize in Cisco Unified CM. A script can fail to initialize due to resource errors, an argument mismatch in a function call, the expected table was not returned, and so on.
Page 50 ErrorLoad This counter represents the number of times a script error occurred when the script loaded into memory in Cisco Unified Communications Manager. A script can fail to load due to memory issues or syntax errors. Check the SIPNormalizationScriptError alarm for details. Check the script syntax for errors, upload the corrected script as needed, and reset the trunk.
Page 51 Script Execution Error Recovery Action field in the SIP Normalization Script Configuration window in Cisco Unified CM Administration. When an execution error occurs, Cisco Unified CM automatically restores the message to the original content before applying additional error handling actions. If error handling specifies rollback only, no further action is taken beyond rolling back to the original message before the normalization attempt.
Page 52 PassThrough (pt) object. If you are using the pt:addHeader API in the script, this counter increases each time that the pt:addHeader API executes successfully. If the counter behavior is not as expected, examine the script logic for errors. Cisco Unified Communications Manager Managed Services Guide 2-10 OL-22523-01...
Page 53 This counter indicates the number of times that Cisco Unified Communications Manager has closed the script. When the script is closed, it is not enabled on this device. Cisco Unified CM closes the script under one of the following conditions: The device was reset manually. •...
Page 54 This counter indicates the number of times that the Cisco Unified CM attempted to open the script. For the a script to open, it must load into memory in Cisco Unified CM, initialize, and be operational. A number greater than one in this counter means...
Page 55: Snmp Mibs
Administration. This counter specifies a count of the number of automatic script resets after the last manual device reset; this counter increments every time the Cisco Unified CM automatically resets a script due to script errors. If the number in this counter is higher than expected, perform the following actions: Check for a SIPNormalizationScriptError alarm.
Page 56: Serviceability - Session Manager Edition (Sme)
Cisco Unified Communications Manager. The Cisco Unified Communications Manager stores the messages on a per-transaction basis in a new Call Log file, which can be downloaded through Cisco Unified Real-Time Monitoring Tool (RTMT) for post-processing activity.
Page 57 Note If cause code description is missing or if you want more information on the Termination Cause Codes, refer the CDR cause codes in Cisco Unified Call Details Records Administration Guide. Select a call (a row) to trace. Step 3 By default, Include SIP Message check box is selected to view the associated SIP protocol messages or call transactions.
Page 58 Displays the message type for the corresponding SIP message onto which you move your mouse; for example, 200 OK, or180 Ringing. Receiver Displays the IP address of the destination call. Device Name Displays the name of the device. Cisco Unified Communications Manager Managed Services Guide 2-16 OL-22523-01...
Page 59 To view the SIP messages that get logged into the SDI log file, do the following: check the Enable SIP Call Processing Trace check box in the Trace Configuration window of – Cisco Unified Serviceability (Trace > Configuration). See Cisco Unified Serviceability Administration Guide for more information. –...
Page 60 GUI Changes Use the enterprise parameter, Enable Call Trace Log, to enable or disable the Call Tracing. For more information on configuring enterprise parameters, refer to the Cisco Unified Communications Manager Administration Guide. Cisco Unified Communications Manager Managed Services Guide...
Page 61: Default Settings For Alarm Configuration Settings
DiskConsumptionExceedsCapacityThreshold, page 2-20 DiskConsumptionCloseToCapacityThreshold This alert is generated when the hard disk usage on the Cisco Unity Connection server reaches ten percent below the percentage limit specified on the System Settings > Advanced > Disk Capacity in Cisco Unity Connection Administration. For example, with a capacity threshold limit of 95 percent, the alert is triggered when usage reaches at least 85 percent.
Page 62: Logging On To Car
Trigger Alert Action Default DiskConsumptionExceedsCapacityThreshold This alert is generated when the hard disk usage on the Cisco Unity Connection server meets or exceeds the percentage limit specified on the System Settings > Advanced > Disk Capacity in Cisco Unity Connection Administration.
Page 63: Configuring The Trunk
Step 2 maximum number of ports range from 1 to 1000. CAR uses the values that were provided for the trunk when it was added in Cisco Unified Note Communications Manager Administration. Therefore, some trunks will already have a zero for maximum number of ports, depending on the details that were specified when the trunk was added in Cisco Unified Communications Manager Administration.
Page 64 Be aware that the only port detail information that is taken from the CAR Trunk Configuration window is only for those trunks that do not have port details that are available or that show zero in the Cisco Unified Communications Manager database.
Page 65: Cisco Dialed Number Analyzer Server
The Cisco Dialed Number Analyzer Server service along with the Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to be activated only on the node that is dedicated specifically for the Cisco Dialed Number Analyzer service.
Page 66: Cisco Unified Communications Manager, Release 8.0(2)
Unified CM clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
Page 67: Cisco Intercompany Media Engine Server
IME Server System Performance • Alerts The following alerts are available on the Cisco Intercompany Media Engine server to support the Cisco Intercompany Media Engine feature. For descriptions and default configuration settings, refer to the Cisco Intercompany Media Engine Installation and Configuration Guide.
Page 68: Cisco Unified Serviceability
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Cisco Unified CDR Analysis and Reporting, page 2-51 • Cisco Unified Call Detail Records, page 2-52 • Cisco Unified Reporting, page 2-55 • Cisco Unified Serviceability This section contains the following subsections: New Alarm Additions and Changes, page 2-26 •...
Page 69 TVSServerListenSetSockOptFailed Failed to increase the size of the network buffer for receiving file requests. Call Manager Catalog—The following new Call Manager alarms are added in the alarm catalog: • Cisco Unified Communications Manager Managed Services Guide 2-27 OL-22523-01...
Page 70 DbInsertValidatedDIDFailure The Insertion of an IME provided E.164 DID has failed. A failure occurred attempting to insert a Cisco Unified Active Link learned DID. EndPointRegistered This alarm occurs when a device is successfully registered with Cisco Unified Communications Manager.
Page 71 A CLI command revoked the publish action for the specified service or subservice ID. SAFResponderError This is raised when SAF forwarder doesn't know the transaction ID within SAF response from this Cisco Unified CM. DuplicateLearnedPattern This alarm occurs when CCD requesting service received a duplicate Hosted DN.
Page 72 ObjType Enum Definitions for Device type • Enum Definitions for IPAddrAttributes • Enum Definitions for IPV6AddrAttributes • DeviceResetInitiated Enum Definitions for DeviceType are updated. • Parameters added: Product type [String] • Cisco Unified Communications Manager Managed Services Guide 2-30 OL-22523-01...
Page 73 Enum Definitions for DeviceType • ICTCallThrottlingEnd Severity changed from Error to Notice. ICTCallThrottlingStart Severity level is Error (3). MGCPGatewayGainedComm Severity changed from Informational to Notice. MaliciousCall Severity changed from Informational to Warning. Cisco Unified Communications Manager Managed Services Guide 2-31 OL-22523-01...
Page 74 Severity level is Informational (6). RouteListExhausted Severity level is Warning. RsvpNoMoreResourcesAvailable Media Resource List Name(String) parameter is added. SDLLinkISV Severity changed from Informational to Notice. SDLLinkOOS Severity changed from Error to Alert. Cisco Unified Communications Manager Managed Services Guide 2-32 OL-22523-01...
Page 75 CDRMaximumDiskSpaceExceeded Facility and sub-facility changed. Added Routing List and changed Data Collector to Alert Manager. Certificate Monitor Alarm Catalog—The following new Certificate Monitor alarms are added in the • alarm catalog: Cisco Unified Communications Manager Managed Services Guide 2-33 OL-22523-01...
Page 76 When CMI tries to set the status of serial port, the operating system returns an error. StopBitConfigurationError The Cisco Messaging Interface service parameter, Stop Bits, has an invalid configuration. ThreadKillingError An error occurred when CMI tried to stop the CMI service.
Page 77 Devices Per Node. MaxDevicesPerProviderExceeded An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Provider. RedirectCallRequestFailed CTIManager is unable to redirect a call. Cisco Unified Communications Manager Managed Services Guide 2-35 OL-22523-01...
Page 78 Severity level is Warning (4). authMustChange • Parameter list is updated. • Routing List element is added. authSuccess Severity level is Informational (6). credFullUpdateFailure Severity level is Informational (6). credFullUpdateSuccess Severity level is Informational (6). Cisco Unified Communications Manager Managed Services Guide 2-36 OL-22523-01...
Page 79 • kANNDeviceRecordNotFound Severity changed from Warning to Error. kANNDeviceStartingDefaults Severity changed from Informational to • Warning. Parameter list added. • kANNICMPErrorNotification Parameter list updated. kCFBDeviceRecordNotFound Severity changed from Informational to Error. Cisco Unified Communications Manager Managed Services Guide 2-37 OL-22523-01...
Page 80 Severity changed from Error to Warning. kDeviceMgrRegisterWithCallManager Severity level is Informational (6). kDeviceMgrRegisterWithCallManagerError Severity changed from Error to Warning. kDeviceMgrSocketDrvNotifyEvtCreateFailed Severity changed from Error to Warning. kDeviceMgrSocketDrvNotifyEvtCreateFailed Severity changed to Warning from Error. Cisco Unified Communications Manager Managed Services Guide 2-38 OL-22523-01...
Page 81 This alarm is available in 8.0(1). kIPVMSMgrEventCreationFailed Severity changed from Error to Warning. kIPVMSMgrThreadxFailed Severity changed from Error to Warning. kIPVMSMgrWrongDriverVersion Following parameters are removed: • Found [ULong] Need [ULong] • Cisco Unified Communications Manager Managed Services Guide 2-39 OL-22523-01...
Page 82 Destination Path [String] OS Error Code [Int] OS Error Description [String] kMTPDeviceRecordNotFound Severity changed from Informational to Warning. kMTPDeviceStartingDefaults MTP Run Flag(String) parameter is added. kPWavMgrThreadxFailed Severity level is Error (3). kReadCfgIpTosMediaResourceToCmNotFound Severity level is Informational (6). Cisco Unified Communications Manager Managed Services Guide 2-40 OL-22523-01...
Page 83 Severity level is Critical. LogCollectionJobLimitExceeded Severity changed from Informational to Warning. LogFileSearchStringFound Severity level is Informational. LogPartitionHighWaterMarkExc Severity changed from Error to Critical. eeded LogPartitionLowWaterMarkExc Severity changed from Error to Warning. eeded Cisco Unified Communications Manager Managed Services Guide 2-41 OL-22523-01...
Page 84 Severity changed from Error to Alert. ConfigThreadReadConfigurationFailed Severity changed from Informational to Error. CreateThreadFailed Severity changed from Error to Alert. NoCallManagerFound Severity changed from Error to Warning. SDIControlLayerFailed Severity changed from Critical to Alert. Cisco Unified Communications Manager Managed Services Guide 2-42 OL-22523-01...
Page 85: Obsolete Alarms
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) For more information on alarms, see Cisco Unified Serviceability Alarms and CiscoLog Messages, page 6-1. Obsolete Alarms The following alarms are obsoleted in this release: Call Manager Catalog ConferenceCreated •...
Page 86 • kCtiLineOpenFailAccessDenied • • kCtiMYTCPSendError • kCtiMytcpErrSocketBroken kCtiNewCallNotifyArrayOverflow • kCtiNullTcpHandle • kCtiProviderOpenInvalidUserNameSize • kCtiQbeLengthMisMatch • kCtiQbeMessageTooLong • kCtiSdlErrorvException • kCtiSsRegisterManagerErr • kCtiTcpInitError • kCtiUnknownConnectionHandle • DB Alarm Catalog • ErrorChangeNotifyReconcile Cisco Unified Communications Manager Managed Services Guide 2-44 OL-22523-01...
Page 87 • kFixedInputAddWideBandIpVmsRenderFailed • kFixedInputAudioCapMOHEncoderConnFailed • kFixedInputAudioCaptureCreateFailed • • kFixedInputClassEnumeratorCreateFailed • kFixedInputCreateGraphManagerFailed • kFixedInputFindAudioCaptureDeviceFailed kFixedInputGetEventNotificationFailed • kFixedInputGetFileNameFailed • kFixedInputGetG711AlawIpVmsRendInfFailed • kFixedInputGetG711AlawIpVmsRenderFailed • kFixedInputGetG711UlawIpVmsRendInfFailed • kFixedInputGetG711UlawIpVmsRenderFailed • kFixedInputGetG729IpVmsRendInfFailed • kFixedInputGetG729IpVmsRenderFailed • kFixedInputGetMOHEncoderFailed • Cisco Unified Communications Manager Managed Services Guide 2-45 OL-22523-01...
Page 88 • kReadCfgANNDblException • • kReadCfgANNListComException • kReadCfgANNListDblException • kReadCfgANNListUnknownException kReadCfgANNUnknownException • kReadCfgCFBComException • kReadCfgCFBDblException • kReadCfgCFBListComException • kReadCfgCFBListDblException • kReadCfgCFBListUnknownException • kReadCfgCFBUnknownException • kReadCfgDblGetChgNotifyFailed • kReadCfgDblGetNodeNameFailed • kReadCfgEnterpriseComException • • kReadCfgEnterpriseDblException Cisco Unified Communications Manager Managed Services Guide 2-46 OL-22523-01...
Page 89: Cisco Unified Real-Time Monitoring Tool
• TestAlarmWindows Cisco Unified Real-Time Monitoring Tool This section contains the following subsections: • New Perfmon Counters, page 2-47 New Perfmon Counters New perfmon counters are added for the following objects: Cisco Unified Communications Manager Managed Services Guide 2-47 OL-22523-01...
Page 90 CallsCompleted connected to a device that had the External Call Control feature enabled. This is a cumulative count of all calls to intercept-en- abled patterns or DNs since the last restart of the Cisco CallMa- nager service. ExternalCallControlEnabledFail- This counter specifies the total number of calls that were cleared...
Page 91 Indicates the number of built FCP files FeaturePolicyChangeNotifications Indicates the number of sent FCP change notifications Cisco IME Server—The Cisco IME Server provides information about the Performance Object and • Counters for IME. Cisco Unified Communications Manager Managed Services Guide...
Page 92 Number of calls received by Unified CM through IME. This includes calls that are accepted, as well as busy, no-answer and failed calls. The metric is strictly on initiation. For more information, see the Cisco Unified Real-Time Monitoring Tool Administration Guide. Cisco Unified Communications Manager Managed Services Guide 2-50...
Page 93: Cisco Unified Cdr Analysis And Reporting
Note For any alarms with severity levels at or higher than Critical, an alert gets automatically generated. For more information, see Cisco Unified CDR Analysis and Reporting Guide. New CAR Object and Counters The new CAR counters monitor the CAR database space and shared memory usage. The following CAR counters for the Cisco CAR DB object get supported: RootDBSpaceUsed—Percentage of Root DB space consumed.
Page 94: Hunt/Cti Integration For Car Reporting
End-to-End Call Trace, page 2-53. Cisco Unified Call Detail Records This feature traces calls that traverse multiple Cisco voice products by using the call records collected from each platform generated for the same call. This section contains information on the following topics:...
Page 95: End-To-End Call Trace
Table 2-12 conjunction with the Table 2-13, which describes the routing reason values that are specific to external call control. (For more information on external call control, see Cisco Unified CDR Guide.) Cisco Unified Communications Manager Managed Services Guide 2-53 OL-22523-01...
Page 96 Communications Manager diverted the call. PDPDecision_Divert_Unfulfilled This value indicates that Cisco Unified Communications Manager was not able to divert the call. PDPDecision_Forward_Fulfilled This value indicates that Cisco Unified Communications Manager forwarded the call. Cisco Unified Communications Manager Managed Services Guide 2-54 OL-22523-01...
Page 97: New Cdr Support For Isac Codec
The codec fields can now support the iSAC (Media_Payload_ISAC) with the value of 89. New CDR Fields for Hunt List Support Table 2-14 describes the new CDRs for the hunt list support (see Cisco Unified CDR Guide for more information). Table 2-14...
Page 98: Mib Updates For 8.0(1)
Deprecated ccmH323DevStatusReason; Added ccmH323DevUnregReason and ccmH323DevRegFailReason in ccmH323DeviceTable. Deprecated ccmVMailDevStatusReason; Added ccmVMailDevUnregReason and ccmVMailDevRegFailReason in ccmVoiceMailDeviceTable. Deprecated ccmGatewayFailCauseCode; Added ccmGatewayRegFailCauseCode in ccmNotificationsInfo. Deprecated the following ccmGatewayFailed and added ccmGatewayFailedReason. Notification Type Cisco Unified Communications Manager Managed Services Guide 2-56 OL-22523-01...
Page 99 OBJECT_GROUPS ccmNotificationsInfoGroupRev4, ccmGatewayInfoGroupRev3, ccmMediaDeviceInfoGroupRev3, ccmCTIDeviceInfoGroupRev3, ccmH323DeviceInfoGroupRev2, ccmVoiceMailDeviceInfoGroupRev1 and ccmNotificationsGroupRev2; Added following OBJECT_GROUPS: ccmPhoneInfoGroupRev6, ccmNotificationsInfoGroupRev5, ccmGatewayInfoGroupRev4, ccmMediaDeviceInfoGroupRev4, ccmCTIDeviceInfoGroupRev4, ccmH323DeviceInfoGroupRev3, ccmVoiceMailDeviceInfoGroupRev2, ccmNotificationsGroupRev3. Deprecated following ciscoCcmMIBComplianceRev6; MODULE-COMPLIANCE Added ciscoCcmMIBComplianceRev7. Obsoleted following ccmInfoGroupRev3, OBJECT_GROUPS ccmH323DeviceInfoGroupRev1 Cisco Unified Communications Manager Managed Services Guide 2-57 OL-22523-01...
Page 100 Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Cisco Unified Communications Manager Managed Services Guide 2-58 OL-22523-01...
Page 101: Overview Of Supported Interfaces
C H A P T E R Managing and Monitoring the Health of Cisco Unified Communications Manager Systems This chapter describes how to manage and monitor the health of Cisco Unified Communications Manager (Cisco Unified CM) systems. It contains the following sections: •...
Page 102: Critical Processes To Monitor
Table 3-1 describes the critical processes that require monitoring. Be aware of following items while monitoring the processes: Any of the services, process names, or process sets could change at any time with newer Cisco • Unified CM releases without notice.
Page 103: C H A P T E R 3 Managing And Monitoring The Health Of Cisco Unified Communications Manager Systems
Any processes not included in this list are transient or not critical for system operation. Those • processes should be ignored and they can change without notice. • Services Cisco CallManager through Cisco CDR Agent can be monitored by using SYSAPPL-MIB. Table 3-1 Critical Services to Monitor Stop | Start|...
Page 104 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco DHCP Serviceability/Tools > DHCP...
Page 105 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco Messaging Serviceability/Tools > The Cisco Messaging Interface allows you to...
Page 106 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco CAR Serviceability/Tools > carschlr...
Page 107 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Native Agent Serviceability/Tools > naaagt...
Page 108 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco CDP Serviceability/Tools > cdpd...
Page 109 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco CDR Agent Serviceability/Tools >...
Page 110 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cmanicd HP process covered by —...
Page 111: Available Supported Mibs
* HOST-RESOURCES-MIB and possibly other MIBS fail to function or respond when this service is stopped. ** Only in Cisco Unified CM Release 5.1(3) and Release 6.1(1) and later releases. ***All of the listed processes may not be running as it is a function of the particular server model or what the service deems appropriate.
Page 112: Rtmt Monitoring Of Cisco Unified Cm System Health
Gateway status • If CPU and memory utilization levels exceeds the 70 percent mark, then the Cisco Unified CM publisher and subscribers that are participating in call processing could be overloaded . Key indicators of system health and performance issues are: System Time, User Time, IOWait, soft irq, irq •...
Page 113: Cpu Usage
RTMT Monitoring of Cisco Unified CM System Health The RTMT backend, AMC service, which is up and running as soon as the Cisco Unified CM server is up and running, collects and processes all the information needed, and notifies you according to how you configured the notification.
Page 114 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health If you see high CPU usage, identify which process is causing it. If %system and/or %user is high enough to generate CPUPegging alert, check the alert message to see the processes that are using the most CPU.
Page 115: Iowait Monitoring
(ie, CodeYellow), then consider adjusting trace collection schedule. If zip option is used, please turning it off. Trace setting at the detailed level because Cisco Unified CM generates a lot of trace. If high – %iowait and/or Cisco Unified CM is in CodeYellow state, and Cisco Unified CM service trace setting is at Detailed, please chance trace setting to “Error”...
Page 116: Virtual Memory
Service PerfMonLog is enabled by default. The Cisco AMC Service PerfMonLog is deprecated in Cisco Unified CM Release 6.0 because Cisco RIS Data Collector PerfMonLog was introduced. The Cisco RIS Data Collector PerfMonLog disabled by default in Cisco Unified CM Release 5.x and enabled by default in Cisco Unified CM Release 6.0.
Page 117: Disk Usage
Possible memory leak causes can be from the VmSize continuously increasing. When a process leaks memory, the system administrator should report it to Cisco and include trace files. RIS Data Collector PerfMonLog collects the data and it contains historical information on memory usage.
Page 118: Disk Name Mapping
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health Figure 3-6 Disk Usage by Partition Disk Name Mapping Perfmon instance names as shown in RTMT and SOAP are: •...
Page 119 LowInactivePartitionAvailableDiskSpace—Occurs when the percentage of available disk space of • the InActive Partition is lower than the configured value. Please use the default threshold that Cisco recommends. At default threshold, this alert should never be generated. If this alert occurs, a system administrator can adjust the threshold as temporary workaround but Cisco TAC should look into this.
Page 120: Database Replication And Cisco Unified Communication Manager Nodes
Cisco Unified CM Process and CPU Usage The Cisco Unified CM process is labeled “ccm.” Table 3-4 contains general guidelines for the Cisco Unified CM Process and CPU usage. Table 3-4 Cisco Unified CM Process and CPU Usage CPU usage Process (ccm)% CPU Time...
Page 121: Codeyellow
CodeYellow alarm is generated. This counter is one of key indicator of call processing performance issue. If you see CodeYellow, but the total CPU usage is only 25 percent, it is because Cisco Unified CM needs one processor for call processing. When no processor resource is available, CodeYellow may occur even when the total CPU usage is only around 25 to 30 percent in a 4-virtual processor server.
Page 122 RTMT performance window. Figure 3-8 RTMT Performance of Stand Alone Clusters In general, Cisco Unified CM Release 4.x perfmon counters have been preserved by using the same Note names and representing the same values. Cisco Unified Communications Manager Managed Services Guide...
Page 123: Ris Data Collector Perfmonlog
RTMT Monitoring of Cisco Unified CM System Health RIS Data Collector PerfMonLog In Cisco Unified CM Release 5.x, the RIS Data Collector PerfMonLog file is not enabled by default. It is recommended that RIS Data Collector PerfMonLog is enabled to assist in troubleshooting. It tracks CPU, memory, disk, and the network.
Page 124: Critical Service Status
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health Critical Service Status The RTMT Critical Service window provides current status of all critical services as shown in Figure 3-10.
Page 125: Syslog Messages
Set the appropriate SysLog level in CISCO-SYSLOG-MIB. Step 3 If syslog traps are not being generated for some Cisco Unified CM service alarms, check the RTMT syslog viewer to see if the alarms are shown there. If not, adjust alarm configuration setting to send alarms to local syslog.
Page 126: Rtmt Alerts As Syslog Messages And Traps
*hp*[?????]:* • You can search for the above patterns to find hardware failure events in syslog. For information on alarm configuration, refer to the Alarm Configuration section of the Cisco Unified Serviceability Administration Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_1_3/ccmsrva/saalarm.html RTMT Alerts as Syslog Messages and Traps RTMT alerts can be sent to a remote syslog server.
Page 127: Platform Monitoring
It is recommended to take a fresh backup every time an install, upgrade or options install is done to the appliance, whether or not configuration data changes were made. If a catastrophic hardware failure occurs and the hardware must be replaced, reinstall Cisco Unified CM on the new hardware, then perform a restore from your backup.
Page 128: Mibs And Mcs Types
BIOS, RAID, and firmware. These items are included as part of the Cisco Unified CM image and do not need to be managed separately as in Cisco Unified CM Release 4.x, but may need to be inspected during diagnostic activity.
Page 129 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring 17:45:38 java 1346 Done 192291 17:45:41 rpmq 1381 Done 14172704 17:45:44 java 1478 Done 192291 17:46:05 rpmq 1540 Done 14172704 17:46:55 1612 Done 2560 165400...
Page 130 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring test - tomcat —Passed Diagnostics Completed admin:utils diagnose module <moduleName> CLI Executes a single diagnostic test and attempt to fix the problem. You can also use admin:utils diagnose fix CLI to run all of the diagnostic tests at once.
Page 131: Hardware Migration
Customers may wish to migrate their Cisco Unified CM to more powerful hardware, either to prepare for upgrading to a later Cisco Unified CM release that does not support the older hardware, or just to leverage capabilities only available in the more powerful hardware, such as increases in capacity/performance or RAID.
Page 132: Locked-Down System
No “on-box” e-mail clients or Web browsers are supported, all unnecessary logins have been removed or disabled, and all software is provided by Cisco and digitally signed to ensure it is authorized by Cisco. The GUI, CLI, and API interfaces that Cisco provides are the only methods to administer the system, and authentication is required for users to interact with them.
Page 133: General Install/Upgrade Procedures
.iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoCcmMIB.ciscoCcmMIBObjects.ccmG • eneralInfo.ccm Table.ccmEntry.ccmVersion The Cisco Unified CM licensing web page displays the uploaded license file release, which may or may not be an exact match for what is installed on the system. Available Reports This section contains the following subsections: RTMT Reports, page 3-33 •...
Page 134: Serviceability Reports
3420 Cisco Unified Reporting Cisco Unified Reporting is accessed at the Cisco Unified CM Administration console and generates reports for troubleshooting or inspecting cluster data. It provides cluster data without requiring multiple steps to find the data. The tool design facilitates gathering data from existing sources, comparing the data, and reporting irregularities.
Page 135: General Health And Troubleshooting Tips
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Figure 3-13 System Reports General Health and Troubleshooting Tips This section contains the following subsections: Using of Onboard Agents, page 3-36 •...
Page 136: Using Of Onboard Agents
Management agents • Certain types of onboard agents are supported in Cisco Unified CM Release 4.x. The appliance used by Cisco Unified CM Release 5.0 and later releases does not support installation of onboard agents, rather it exposes APIs for third-party integration.
Page 137: Integration With Uninterruptible Power Supplies (Ups)
APC UPS for certain MCS 7800 models. Previous server releases rely on an external script monitoring the UPS and issuing the Cisco CLI for graceful shutdown. See the release notes for Cisco Unified CM 6.0(1b) for more details at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_0_1/cucm-rel_note-601b.html.
Page 138: Cisco Callmanager Service Stops Responding
The service did not respond to the start or control request in a timely fashion. At this time when devices such as the Cisco Unified IP Phones and gateways, unregister from the Cisco Unified Communications Manager, users receive delayed dial tone, and/or the Cisco Unified Communications Manager server freezes due to high CPU usage.
Page 139: Database Replication Fails Between The Publisher And The Subscriber
0—This value indicates that replication did not start. Either no subsequent nodes (subscribers) exist, • or the Cisco Database Layer Monitor service is not running and has not been running since the subscriber was installed. 1—This value indicates that replicates have been created, but their count is incorrect.
Page 140 Generate and view the Cisco Unified CM Database Status report, which provides debugging information for database replication. Once you have generated the report, open it and look at the Cisco Unified CM Database Status. It gives the RTMT replication counters for all servers in the cluster. All servers should have a replicate state of 2, and all servers should have the same number of replicates created.
Page 141: Database Replication Does Not Occur On Lost Node
Generate and view the Cisco Unified CM Cluster Overview report. Verify that the subscriber servers have the same version, verify that connectivity is good, and verify that time delay is within tolerances.
Page 142: Database Tables Out Of Sync Do Not Trigger Alert
Out of sync means that two servers in the cluster do not contain the same information in a specific database table. On Cisco Unified Communications Manager Version 6.x or later, the symptoms include unexpected call processing behaviors. Calls do get not routed or handled as expected. The symptoms may occur on either the publisher or on the subscriber servers.
Page 143: Reset Database Replication When Reverting To Prior Release
CLI, you get a message reminding you about the requirement to reset database replication if you are reverting to an older product release. Useful Commands and Utilities This section provides a quick reference for commands and utilities to help you troubleshoot a Cisco Unified Communications Manager server with root access disabled. Table 3-6 provides a summary of the CLI commands and GUI selections that you can use to gather information troubleshoot various system problems.
Page 144: Related Documentation
Cisco Unified Communications Manager Serviceability Administration Guide – Cisco Unified Communications Manager Serviceability System Guide – Changing the IP Address and Hostname for Cisco Unified Communications Manager 5.x, 6.x, – and 7.x Servers Cisco Unified Communications Real-Time Monitoring Tool Administration Guide –...
Page 145 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html Cisco Unified Communications Manager Managed Services Guide 3-45 OL-22523-01...
Page 146 Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation Cisco Unified Communications Manager Managed Services Guide 3-46 OL-22523-01...
Page 147: Overview
MIB with your network management software. The NMS uses the Cisco MIB variables to set device variables and to poll devices on the internetwork for specific information. The results of a poll can get graphed and analyzed to help you troubleshoot internetwork problems, increase network performance, verify the configuration of devices, and monitor traffic loads.
Page 148: C H A P T E R 4 Simple Network Management Protocol
The SNMP agent gathers data from the MIB, which is the repository for information about device parameters and network data. The SNMP agent also can send traps (notifications) of certain events, to the SNMP manager. The Cisco host //ftp.cisco.com makes available the Cisco trap file, “mib.traps,” which documents the format of Cisco traps.
Page 149: Snmp And Cisco Unified Cm Basics
Managed devices—Devices that contain SNMP agents and reside on a network. Managed devices collect and store information and make it available by using SNMP. The first node in the Cisco Unified CM cluster acts as the managed device. In Cisco Unified –...
Page 150: Snmp Community Strings And Users
SNMP agent can respond to MIB-related queries that are being sent by the NMS. The NMS uses the Cisco MIB variables to set device variables and to poll devices on the internetwork for specific information. The results of a poll can get graphed and analyzed to help you troubleshoot internetwork problems, increase network performance, verify the configuration of devices, monitor traffic loads, and more.
Page 151: Snmp Traps And Informs
For all notifications, the system sends traps immediately if the corresponding trap flags are enabled. In the case of the syslog agent, the Cisco Unified CM alarms and system-level log messages get sent to syslog daemon for logging. Also, some standard third-party applications send the log messages to syslog daemon for logging.
Page 152: Snmp Troubleshooting
In general ensure that all the feature and network services are running and verify that the community string or SNMP user is properly configured on the Cisco Unified CM system. You configure the SNMP community string or user by choosing SNMP > V1/V2 > Community String or SNMP > V3> User in Cisco Unified Serviceability.
Page 153 Community String (V1/V2c) or User (V3) Configuration window. Because System Application Agent cannot show services that are activated and deactivated or monitor Web App services or servlets, use this approach to monitor system health and service status for Cisco Unified Communications Manager applications: •...
Page 154: Snmp/R Mibs
When migrating from Windows to Linux Cisco Unified CM, the ccmH323DevRmtCM1InetAddress has been defined as OctetString in Cisco Unified CM Release 5.x and later. So, the IP Address displays as Hexadecimal instead of the dotted decimal format as displayed in Cisco Unified CM Release 4.x.
Page 155: Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, Perfmon Counters, And Alerts
Work with performance-monitoring counters. • In addition to SNMP traps, Cisco Unified RTMT can monitor and parse syslog messages that are provided by the hardware vendors, and then send these alerts to RTMT Alert Central. You can configure RTMT to notify the Cisco Unified CM system administrator when the alerts occur. The notifications can occur by using e-mail or Epage or both.
Page 156: Performance Monitoring In Rtmt
The instance-based counters that belong to the other objects can have zero or more instances. For example, if two phones are registered to Cisco Unified Communications Manager, two instances of each counter that belong to the Cisco phones object exist.
Page 157 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-1 Counter Alert Configuration Parameters Setting Description Threshold Pane Trigger alert when Over and Check the box and enter the value that applies.
Page 158 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-1 Counter Alert Configuration Parameters (continued) Setting Description Frequency Pane Trigger alert on every poll; Click the radio button that applies. trigger up to...
Page 159: Perfmon Objects And Counters For Cisco Unified Communications Manager
This section provides information on Cisco Unified Communications Manager PerfMon objects and counters. Cisco Analog Access The Cisco Analog Access object provides information about registered Cisco Analog Access gateways. Table 5-3 contains information about Cisco Analog Access counters. Table 5-3...
Page 160 AnnunciatorResourceActive This counter represents the total number of annunciator resources that are currently in use on all annunciator devices that are registered with a Cisco Unified Communications Manager. AnnunciatorResourceAvailable This counter represents the total number of annunciator resources that are not active and are currently available.
Page 161 CallsInProgress progress counter increments until it goes back on hook. For Cisco Unified IP Phones 7902, 7905, 7912, 7940, and 7960 that register with SIP, the CallsInProgress counter increments when the dial softkey is pressed. For all other phones that are running SIP, the CallsInProgress counter increments when the first digit is pressed.
Page 162 This counter represents the total number of conferences that used a hardware conference bridge (hardware-based conference devices such as Cisco Catalyst 6000, Cisco Catalyst 4000, Cisco VG200, Cisco series 26xx and 36xx) that is allocated from Cisco Unified Communications Manager and that have completed, which means that the conference bridge has been allocated and released.
Page 163 Unified Communications Manager. MOHMulticastResourceAvailable This counter represents the total number of active multicast MOH connections that are not being used on all MOH servers that are registered with a Cisco Unified Communications Manager. MOHOutOfResources This counter represents the total number of times that the Media Resource...
Page 164 MTPResourceAvailable This counter represents the total number of MTP resources that are not in use and are available to be allocated on all MTP devices that are registered with Cisco Unified Communications Manager. Each MTP resource uses two streams. An MTP in use represents one MTP resource that has been allocated for use in a call.
Page 165 SWConferenceResourceAvailable This counter represents the number of new software-based conferences that can be started at the same time, for Cisco Unified Communications Manager. You must have a minimum of three streams available for each new conference. One resource equals one stream.
Page 166 The conference completes when the last call disconnects from the bridge. VCBConferenceTotal This counter represents the total number of video conferences that are supported on all video conference bridge devices that are registered with Cisco Unified Communications Manager. Cisco Unified Communications Manager Managed Services Guide 5-12...
Page 167: Cisco Callmanager External Call Control
Cisco CallManager service. Cisco CallManager External Call Control The Cisco CallManager External Call Control feature provides information about the counters that are added to support the External Call Control feature. Table 5-6 contains information about the External Call Control counters.
Page 168: Cisco Callmanager Saf
This is a cumulative count since the last restart of the Cisco CallManager service. Cisco CallManager SAF The Cisco SAF Client object provides information about SAF counters that are specific to each node. Table 5-7 contains information about Cisco SAF Client object counters.
Page 169: Cisco Callmanager System Performance
Code Yellow state (call-throttling mode). Valid values include 0 (Exit) and 1 (Entry). EngineeringCounter1 Do not use this counter unless directed by a Cisco Engineering Special build. Cisco uses information in this counter for diagnostic purposes. EngineeringCounter2 Do not use this counter unless directed by a Cisco Engineering Special build.
Page 170 A large number of signals in this queue could result in delayed device registration, among other events. QueueSignalsPresent 4-Lowest This counter indicates the number of lowest priority signals in the Cisco Unified Communications Manager queue. Lowest priority signals include the initial station registration request message during device registration, among other events.
Page 171: Cisco Ctimanager
DevicesOpen This counter represents the total number of devices that are configured in Cisco Unified Communications Manager that CTI applications control and/or monitor. Devices include hardware IP phones, CTI ports, CTI route points, and so on.
Page 172 This counter represents the number of failed follow-me operations. FollowMeAttempted This counter represents the number of follow-me operations that Cisco Unified Communications Manager attempted. The counter increments when a SIP 302 - Moved Temporarily message is received from the Wireless Service Manager (WSM) and Cisco Unified Communications Manager redirects the call to the DMMS in WLAN.
Page 173: Cisco Extension Mobility
The counter increments when a H1 or H2 hand-out is attempted, and it decrements when the hand-out is aborted or completed. Cisco Extension Mobility The Cisco Extension Mobility object provides information about the extension mobility application. Table 5-11 contains information about Cisco Extension Mobility counters.
Page 174: Cisco Feature Control Policy
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Feature Control Policy The Cisco Feature Control Policy feature provides information about the two new counters for TFTP. Table 5-12 contains information about Cisco Feature Control Policy feature counters.
Page 175: Cisco Hunt Lists
H.323 trunks that were registered with a Cisco Unified Communications Manager. This number increases when the call terminates. Cisco Hunt Lists The Cisco Hunt Lists object provides information about the hunt lists that are defined in Cisco Unified Communications Manager Administration. Table 5-15 contains information about Cisco hunt list counters.
Page 176: Cisco Hw Conference Bridge Device
This counter equals the sum of the counters ResourceAvailable and ResourceActive. One resource represents one stream. Cisco IP Manager Assistant The Cisco IP Manager Assistant (IPMA) Service object provides information about the Cisco Unified Communications Manager Assistant application. Table 5-17 contains information on Cisco IPMA counters.
Page 177: Cisco Lines
Lines represent all directory numbers that terminate on an endpoint. The directory number that is assigned to it identifies the line. The Cisco Lines object does not include directory numbers that include wildcards such as a pattern for a Digital or Analog Access gateway.
Page 178: Cisco Media Streaming Application
Cisco Media Streaming Application The Cisco IP Voice Media Streaming Application object provides information about the registered MTPs, MOH servers, conference bridge servers, and annunciators. Table 5-19 contains information on Cisco IP Voice Media Streaming Application counters.
Page 179 Cisco Media Streaming Application Counter Counter Description ANNConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Media Streaming Application that a Cisco Unified Communications Manager connection was lost. ANNConnectionState For each Cisco Unified Communications Manager that is associated with an annunciator, this counter represents the current registration state to Cisco Unified Communications Manager;...
Page 180 (default audio source + G.711 mu-law and default audio source + wideband). MOHConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Media Streaming Application that a Cisco Unified Communications Manager connection was lost.
Page 181: Cisco Messaging Interface
MOH server since the Cisco IP Voice Media Streaming Application service started. MTPConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Streaming Application that a Cisco Unified Communications Manager connection was lost.
Page 182: Cisco Mgcp Bri Device
The reference point specifies midnight, January 1, 1970. Cisco MGCP BRI Device The Cisco Media Gateway Control Protocol (MGCP) Foreign Exchange Office (FXO) Device object provides information about registered Cisco MGCP BRI devices. Table 5-21 contains information on Cisco MGCP BRI device counters.
Page 183: Cisco Mgcp Fxo Device
The Cisco MGCP Foreign Exchange Station (FXS) Device object provides information about registered Cisco MGCP FXS devices. One instance of this object gets created for each port on a Cisco Catalyst 6000 24 port FXS Analog Interface Module gateway. For example, a fully configured Catalyst 6000 Analog Interface Module would represent 24 separate instances of this object.
Page 184: Cisco Mgcp Gateways
This counter represents the number of T1 CAS spans that are currently available for use in the gateway. Cisco MGCP PRI Device The Cisco MGCP Primary Rate Interface (PRI) Device object provides information about registered Cisco MGCP PRI devices. Table 5-25 contains information on Cisco MGCP PRI device counters.
Page 185: Cisco Mgcp T1 Cas Device
This counter represents the total number of times that a call through an MGCP PRI device was attempted when no voice channels were available. Cisco MGCP T1 CAS Device The Cisco MGCP T1 Channel Associated Signaling (CAS) Device object provides information about registered Cisco MGCP T1 CAS devices. Table 5-26 contains information on Cisco MGCP TI CAS device counters.
Page 186: Cisco Mobility Manager
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Mobility Manager The Cisco Mobility Manager object provides information on registered Cisco Unified Mobility Manager devices. Table 5-27 contains information on Cisco Unified Mobility Manager device counters.
Page 187: Cisco Music On Hold (Moh) Device
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Music On Hold (MOH) Device The Cisco Music On Hold (MOH) Device object provides information about registered Cisco MOH devices. Table 5-28 contains information on Cisco MOH device counters.
Page 188: Cisco Mtp Device
ResourceActive. Cisco Phones The Cisco Phones object provides information about the number of registered Cisco Unified IP Phones, including both hardware-based and other station devices. The CallsAttempted counter represents the number of calls that have been attempted from this phone.
Page 189: Cisco Qsig Feature
This counter represents the cumulative number of presence subscriptions that were sent on the trunk side. Cisco QSIG Feature The Cisco QSIG Feature object provides information regarding the operation of various QSIG features, such as call diversion and path replacement. Table 5-31 contains information on the Cisco QSIG feature counters.
Page 190: Cisco Sip
Cisco SIP Normalization The Cisco SIP Normalization performance object contains counters that allow you to monitor aspects of the normalization script, including initialization errors, runtime errors, and script status. Each device that has an associated script causes a new instance of these counters to be created.
Page 191 This counter represents the number of times a script error occurred after the script successfully loaded into memory, but failed to initialize in Cisco Unified CM. A script can fail to initialize due to resource errors, an argument mismatch in a function call, the expected table was not returned, and so on.
Page 192 ErrorLoad This counter represents the number of times a script error occurred when the script loaded into memory in Cisco Unified Communications Manager. A script can fail to load due to memory issues or syntax errors. Check the SIPNormalizationScriptError alarm for details. Check the script syntax for errors, upload the corrected script as needed, and reset the trunk.
Page 193 Script Execution Error Recovery Action field in the SIP Normalization Script Configuration window in Cisco Unified CM Administration. When an execution error occurs, Cisco Unified CM automatically restores the message to the original content before applying additional error handling actions. If error handling specifies rollback only, no further action is taken beyond rolling back to the original message before the normalization attempt.
Page 194 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-34 Cisco SIP Normalization (continued) Display Name Description msgConvertHIToDiversion This counter represents the number of times that the script converted Diversion headers into History-Info headers in the message. If you are using the msg:convertDiversionToHI API in the script, this counter increases each time that the msg:convertDiversionToHI API executes successfully.
Page 195 This counter indicates the number of times that Cisco Unified Communications Manager has closed the script. When the script is closed, it is not enabled on this device. Cisco Unified CM closes the script under one of the following conditions: The device was reset manually. •...
Page 196 This counter indicates the number of times that the Cisco Unified CM attempted to open the script. For the a script to open, it must load into memory in Cisco Unified CM, initialize, and be operational. A number greater than one in this counter means...
Page 197: Cisco Sip Stack
Check for any unexpected SIP normalization events in the SDI trace files. • Cisco SIP Stack The Cisco SIP Stack object provides information about Session Initiation Protocol (SIP) stack statistics that are generated or used by SIP devices such as SIP Proxy, SIP Redirect Server, SIP Registrar, and SIP User Agent.
Page 198 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description GlobalFailedClassOuts This counter represents the total number of 6xx class SIP responses that the SIP device sent.
Page 199 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description RedirClassOuts This counter represents the total number of 3xx class SIP responses that the SIP device sent.
Page 200 SIP device that is providing a server function. SIPGenericCounter1 Do not use this counter unless directed to do so by a Cisco Engineering Special build. Cisco uses information in this counter for diagnostic purposes. SIPGenericCounter2 Do not use this counter unless directed to do so by a Cisco Engineering Special build.
Page 201 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode1xxIns This counter represents the total number of 1xx response messages, including retransmission, that the SIP device received. This count includes the following 1xx responses: •...
Page 202 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode4xxIns This counter represents the total number of 4xx response messages, including retransmission, that the SIP device received. This count includes the following 4xx responses: •...
Page 203 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode4xxOuts This counter represents the total number of 4xx response messages, including retransmission, that the SIP device sent. This count includes the following 4xx responses: •...
Page 204 Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode5xxIns This counter represents the total number of 5xx response messages, including retransmission, that the SIP device received. This count includes the following 5xx responses: •...
Page 205: Cisco Sip Station
This counter represents the total number of UPDATE requests that the SIP device sent. This number includes retransmission. Cisco SIP Station The Cisco SIP Station object provides information about SIP line-side devices. Table 5-36 contains information on the Cisco SIP Station counters.
Page 206: Cisco Sw Conf Bridge Device
Cisco Unified Communications Manager restart. Cisco Unified Communications Manager will reject token request if the number of outstanding tokens is greater than the number that is specified in the Cisco CallManager service parameter Maximum Phone Fallback Queue Depth.
Page 207: Cisco Tftp Server
The conference completes when the last call disconnects from the bridge. Cisco TFTP Server The Cisco Trivial File Transfer Protocol (TFTP) Server object provides information about the Cisco TFTP server. Table 5-38 contains information on Cisco TFTP server counters.
Page 208 ChangeNotifications This counter represents the total number of all the Cisco Unified Communications Manager database change notifications that the TFTP server received. Each time that a device configuration is updated in Cisco Unified Communications Manager Administration, the TFTP server gets sent a database change notification to rebuild the XML file for the updated device.
Page 209 TFTP server was building the configuration files, or because of some other resource limitation. The Cisco TFTP advanced service parameter, Maximum Serving Count, sets the maximum number of allowable connections.
Page 210: Cisco Transcode Device
This counter represents the number of times that the TFTP server received database change notification to create, update, or delete gateway-related configuration files. Cisco Transcode Device The Cisco Transcode Device object provides information about registered Cisco transcoding devices. Table 5-39 contains information on Cisco transcoder device counters. Table 5-39...
Page 211: Cisco Video Conference Bridge
This counter equals the sum of the ResourceActive and ResourceAvailable counters. Cisco Video Conference Bridge The Cisco Video Conference Bridge object provides information about registered Cisco video conference bridge devices. Table 5-40 contains information on Cisco video conference bridge device counters.
Page 212: Cisco Web Dialer
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Web Dialer The Cisco Web Dialer object provides information about the Cisco Web Dialer application and the Redirector servlet. Table 5-41 contains information on the Cisco Web Dialer counters.
Page 213: Perfmon Objects And Counters For System
The connector handles HTTP/HTTPS requests and sends HTTP/HTTPS responses that occur when Cisco Unified Communications Manager related web pages are accessed. The Secure Socket Layer (SSL) status of the URLs for web applications provides the basis for the instance name for each Tomcat HTTP Connector.
Page 214: Cisco Tomcat Jvm
Address>:8443 for SSL or http://<IP Address>:8080 for non-SSL. Cisco Tomcat JVM The Cisco Tomcat Java Virtual Machine (JVM) object provides information about the Tomcat JVM, which represents, among other things, a pool of common resource memory that Cisco Unified Communications Manager related web applications such as Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Cisco Unity Connection Administration, and more use.
Page 215: Cisco Tomcat Web Application
Cisco Unity Connection Administration, create. Cisco Tomcat Web Application The Cisco Tomcat Web Application object provides information about how to run Cisco Unified Communications Manager web applications. The URLs for the web application provide basis for the instance name for each Tomcat Web Application. For example, Cisco Unified Communications Manager Administration (https://<IP Address>:8443/ccmadmin) gets identified by ccmadmin, Cisco Unified...
Page 216: Database Change Notification Client
Unauthorized) that a Cisco Unified Communications Manager related web application encountered. The URLs for the web application provide the basis instance name for each Tomcat Web Application. For example, Cisco Unified Communications Manager Administration (https://<IP Address>:8443/ccmadmin) gets identified by ccmadmin, Cisco Unified...
Page 217: Database Change Notification Server
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-46 Database Change Notification Client (continued) Counters Counter Descriptions QueueHeadPointer This counter represents the head pointer to the change notification queue. The head pointer acts as the starting point in the change notification queue. To determine the number of notifications in the queue, subtract the head pointer value from the tail pointer value.
Page 218: Database Change Notification Subscription
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Database Change Notification Subscription The Database Change Notification Subscription object displays the names of tables where the client will receive Change Notifications. The SubscribedTable object displays the table with the service or servlet that will receive change notifications.
Page 219: Enterprise Replication Perfmon Counters
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Enterprise Replication Perfmon Counters The Enterprise Replication Perfmon Counter object provides information on the various replication counters. The ServerName:ReplicationQueueDepth counter displays the server name followed by the replication queue depth.
Page 220: Memory
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-50 IP (continued) Counters Counter Descriptions Reasm Fails This counter represents the number of IP reassembly failures that the IP reassembly algorithm detected, including time outs, errors, and so on. This...
Page 221: Network Interface
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-51 Memory (continued) Counters Counter Descriptions Pages Input This counter represents the number of pages that the system paged in from the disk.
Page 222: Number Of Replicates Created And State Of Replication
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-52 Network Interface (continued) Counters Counter Descriptions Rx Errors This counter represents the number of inbound packets (packet-oriented interfaces) and the number of inbound transmission units (character-oriented or fixed-length interfaces) that contained errors that prevented them from being deliverable to a higher layer protocol.
Page 223: Partition
3—Bad Replication. A counter value of 3 indicates replication in the cluster • is bad. It does not mean that replication failed on a particular server in the cluster. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. •...
Page 224: Process
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-54 Partition (continued) Counters Counter Descriptions Await Write Time This counter represents the average time, measured in milliseconds, for write requests that are issued to the device to be served. This counter is no longer valid when the counter value equals -1.
Page 225: Processor
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-55 Process (continued) Counters Counter Descriptions Process Status This counter displays the process status: 0—Running • 1—Sleeping • 2—Uninterruptible disk sleep • 3—Zombie •...
Page 226: System
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-56 Processor Counters Counter Descriptions % CPU Time This counter displays the processors share of the elapsed CPU time, excluding idle time, since the last update. This share gets expressed as a percentage of total CPU time.
Page 227: Tcp
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT The TCP object provides information on the TCP statistics on your system. Table 5-58 contains information on the TCP counters. Table 5-58 Counters Counter Description...
Page 228: Cisco Intercompany Media Engine Performance Objects And Alerts
Cisco Intercompany Media Engine Performance Objects and Alerts Cisco Intercompany Media Engine Performance Objects and Alerts This section provides information on new performance objects, and alerts for both the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server. This section contains the following information:...
Page 229 Cisco IME cannot resolve issues after the network has been partitioned In this case, validation attempts might fail. For example, the Cisco IME service is not connected to the network and is unable to reach the bootstrap servers.
Page 230 If you use a higher level of security for learning new routes, the Cisco IME server requires multiple successful validations for a route before that route is available for calls over IP.
Page 231: Ime Server System Performance
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Cisco Intercompany Media Engine Performance Objects and Alerts IME Server System Performance The Cisco IME System Performance object provides information about performance on the Cisco IME server. Table 5-62 contains information on the Cisco IME server system performance counters.
Page 232: Cisco Intercompany Media Engine Server Alerts
Cisco Intercompany Media Engine Server Alerts The following alerts are available on the Cisco Intercompany Media Engine server to support the Cisco Intercompany Media Engine feature. For descriptions and default configuration settings, refer to the Cisco Intercompany Media Engine Installation and Configuration Guide.
Page 233: Ime Client
This counter indicates the total number of failed fallback attempts. FallbackCallsSuccessful This counter indicates the total number of Cisco IME calls that have fallen back to the PSTN mid-call due to a quality problem. The counter includes calls initiated and calls received by this Cisco Unified Communications Manager.
Page 234: Ime Client Instance
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Cisco Intercompany Media Engine Performance Objects and Alerts IME Client Instance The IME Client Instance object provides information about the Cisco IME client instance on the Cisco Unified Communications Manager server. Table 5-64 contains information on the Cisco IME client instance counters.
Page 235: Cisco Unified Serviceability Alarms And Ciscolog Messages
Network alarms tracked by Cisco Unified Serviceability for Cisco Unified Communications Manager generate the error messages. Note A History table lists Cisco Unified Serviceability error messages that have been added, changed, or removed beginning in Cisco Unified Communications Manager Release 7.0(1). This chapter contains the following sections: Cisco Unified Serviceability Alarms and CiscoLog Messages, page 6-2 •...
Page 236: C H A P T E R 6 Cisco Unified Serviceability Alarms And Ciscolog Messages
(from debug to emergency). You can direct alarms to the Syslog Viewer (local syslog), SNMP traps, Syslog file (remote syslog), SDI trace log file, SDL trace log file (for Cisco Unified CM and CTIManager services only), or to all destinations.
Page 237: Log File And Syslog Outputs
PRI field <165> which encodes the severity level of notice (5) and facility value local4. <165>11: host.cisco.com: Jun 13 2003 12:11:52.454 UTC: %BACC-5-CONFIG: Configured from console by vty0 [10.0.0.0] Messages as shown in the example above can be sent to UDP port 514 if using RFC 3164 logging mechanism.
Page 238: Standard Syslog Server Implementations
The following example of a CiscoLog message shown the output after being logged by the Solaris 8 syslog server: Jun 13 12:12:09 host.cisco.com 11: host.cisco.com: Jun 13 2003 12:11:52.454 UTC: %BACC-5-CONFIG: Configured from console by vty0 [10.0.0.0] There is no standard that defines how syslog servers must store messages. Implementations vary greatly.
Page 239: Ciscolog Message Format
All fields except for ACCURACY and TAGS are required. The following example shows a CiscoLog message: 11: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-5-CONFIG: Configured from console by vty0 [10.10.10.0] The following example shows the optional TAGS and ACCURACY fields in a CiscoLog message: 12: host.cisco.com: *Jun 13 2003 23:11:52.454 UTC: %BACC-4-BAD_REQUEST:...
Page 240: Message Length Limit
The maximum numeric value of the SEQNUM field is 4,294,967,295 at which point the counter must be reset back to 0. The maximum positive value of a 32-bit unsigned integer as used in Cisco IOS. Cisco IOS uses ulong for the sequence number counter and ulong is a 32-bit unsigned integer on all current Cisco IOS platforms including mips, ppc, and 68k.
Page 241 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages With regards to the compliance with Cisco IOS format. Cisco IOS Release 12.3 supports producing Note hostname, IP address, or any user-defined string in the HOST field. If it is configured to provide a hostname and it is not set on the device, it will use a string such as “Router.”...
Page 242: Timestamp Field
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages IPv4 Address—IPv4 address should be represented in dot notation “x.x.x.x”, where x is a decimal • value from 0 to 255 encoded as ASCII text. If an IP address is unknown, “0.0.0.0” (without quotes) must be used as a place holder.
Page 243 46). No separator character is used after this field. This field indicates the status of clock synchronization. Cisco IOS uses a special convention for time prefixes to indicate the accuracy of the time stamp. If dot character appears before the date, it means that the local time was synchronized at some point via NTP, but currently no NTP servers are available.
Page 244: Header Field
Whatever convention is chosen by the application, it should be followed consistently. Neither Cisco IOS nor CiscoLog define a standard set of time zone acronyms because there is no single established standard. HEADER Field The HEADER field has the following format: <APPNAME>-<SEVERITY>-<MSGNAME>...
Page 245 ISDN, RADIUS, SNMP, SYS, TCP, UBR7200, X25. A complete list of defined facilities is available in Cisco IOS documentation at http://. Outside of the Cisco IOS, there can be multiple applications on the same host originating log messages. Therefore, it is necessary that APPNAME field identify the specific application. Additional source identifiers are available in the HOST field as well as various standard TAGS field values (pname, pid, comp, etc).
Page 246 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-2 Name and Severity Level and Descriptions in Error Messages (continued) Name/ Severity Level Description Critical (2) Critical condition. Similar to alert, but not necessarily requiring an immediate action.
Page 247 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-2 Name and Severity Level and Descriptions in Error Messages (continued) Name/ Severity Level Description Informational (6) Informational messages are distinguished from notification in that they provide information for internal flows of the application or per-request information instead of system-wide notifications.
Page 248: Tags Field
The following is an example of correct use of message name: 11: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-4-CONNECTION_LOST: %[pname.orig=rdu]: Server lost connection to host [1.1.1.1] 12: host.cisco.com: Jun 13 2003 23:11:52.458 UTC: %BACC-4-CONNECTION_LOST: %[pname.orig=rdu]: Server lost connection to host [2.2.2.2]...
Page 249 Thus, when the TAGS field is missing, the HEADER and MESSAGE fields must be separated by just a single colon and a space which follows the HEADER field. For example: 12: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-4-BAD_REQUEST: Bad request received from device [1,6,aa:bb:cc:11:22:33]. Missing header.
Page 250 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages A message may have two IP address tags associated with it, for example, from and to IP addresses. In this case, using tags “ip.from” and “ip.to” would communicate both the syntax of the tags and some semantic value.
Page 251: Message Field
The following are two valid examples of a message where both the message and the message tags contain a MAC address. Example with tags disabled: 11: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-3-BAD_REQUEST: Bad request received from device [1,6,aa:bb:11:22:33:aa]. Missing header.
Page 252: Internationalization
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages characters in the values of substitutable parameters, it is recommended that the value at least does not include unbalances brackets (like an opening bracket without a closing one). When these recommendations are followed, it would be possible to programmatically extract substitutable parameter values out of a CiscoLog message.
Page 253: Preconfigured System Alarm Notifications
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications If applications require changes to existing messages, the value of APPNAME can redefine message within the new space. For example, the application version can be appended to the application name as BACC_2_5 for BACC 2.5.
Page 254: Ciscodrffailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-3 Default Configuration for the AuthenticationFailed RTMT Alert (continued) Value Default Configuration Enable/Disable this alert Enabled on listed servers on the following servers Threshold Number of AuthenticationFailed events exceeds:...
Page 255: Coredumpfilefound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications CoreDumpFileFound This alert occurs when the CoreDumpFileFound event gets generated. This indicates that a core dump file exists in the system. Table 6-5 provides the default configuration for the CoreDumpFileFound RTMT Alert.
Page 256: Criticalservicedown
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-6 Default Configuration for the CpuPegging RTMT Alert (continued) Value Default Configuration Schedule 24 hours daily Enable E-mail Selected Trigger Alert Action Default CriticalServiceDown The CriticalServiceDown alert gets generated when the service status equals down (not for other states).
Page 257: Logfilesearchstringfound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-8 Default Configuration for the HardwareFailure RTMT Alert (continued) Value Default Configuration Enable/Disable this Enabled on listed servers alert on the following servers Threshold Trigger alert when following condition met:...
Page 258: Logpartitionlowwatermarkexceeded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications LPM may delete files that you want to keep. You should act immediately when you receive the Note LogPartitionHighWaterMarkExceeded alert. Table 6-10 provides the default configuration for the LogPartitionHighWaterMarkExceeded RTMT Alert.
Page 259: Lowactivepartitionavailablediskspace
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-11 Default Configuration for the LogPartitionLowWaterMarkExceeded RTMT Alert Value Default Configuration Threshold Trigger alert when following condition met: Log Partition Used Disk Space Exceeds Low Water Mark (95%)
Page 260: Lowinactivepartitionavailablediskspace
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-13 Default Configuration for the LowAvailableVirtualMemory RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this Enabled on listed servers alert on the following servers...
Page 261: Serverdown
ServerDown This alert occurs when a remote node cannot be reached. Cisco Unified CM clusters only—The ServerDown alert gets generated when the currently Note “active” AMC (primary AMC or the backup AMC, if the primary is not available) cannot reach another server in a cluster.
Page 262: Sparepartitionhighwatermarkexceeded
Cisco Log Partition Monitoring Tool (LPM) starts purging trace log files in the spare partition and keeps deleting trace log files in the spare partition until spare partition disk usage is just below the low water mark.
Page 263: Sparepartitionlowwatermarkexceeded
Cisco LPM starts purging the trace log files in the spare partition. Cisco LPM sends the alarm periodically if the spare partition disk usage has not changed.
Page 264: Syslogseveritymatchfound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications SyslogSeverityMatchFound This alert occurs when the SyslogSeverityMatchFound event gets generated. This indicates that a syslog message with the matching severity level exists. Table 6-19 Default Configuration for the SyslogSeverityMatchFound RTMT Alert...
Page 265: Systemversionmismatched
Cisco RIS Data Collector Service Parameter. This situation could indicate that a process is leaking or that a process has thread leaking.
Page 266: Preconfigured Callmanager Alarm Notifications
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-22 Default Configuration for the TotalProcessesAndThreadsExceededThreshold RTMT Alert (continued) Value Default Configuration Duration Trigger alert immediately Frequency Trigger alert on every poll Schedule 24 hours daily...
Page 267: Beginthrottlingcalllistblfsubscriptions
• BeginThrottlingCallListBLFSubscriptions This alert occurs when the BeginThrottlingCallListBLFSubscriptions event gets generated. This indicates that the Cisco Unified Communications Manager initiated a throttling of the CallList BLF Subscriptions to prevent a system overload. Table 6-23 Default Configuration for the BeginThrottlingCallListBLFSubscriptions RTMT Alert...
Page 268: Cdragentsendfilefailed
Selected Trigger Alert Action Default CDRAgentSendFileFailed This alert gets raised when the CDR Agent cannot send CDR files from a Cisco Unified Communications Manager node to a CDR repository node within the Cisco Unified Communications Manager cluster. Table 6-25 Default Configuration for the CDRAgentSendFileFailed RTMT Alert...
Page 269: Cdrfiledeliveryfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications CDRFileDeliveryFailed This alert gets raised when(s) FTP delivery of CDR files to the outside billing server fails. Table 6-26 Default Configuration for the CDRFileDeliveryFailed RTMT Alert Value...
Page 270: Cdrmaximumdiskspaceexceeded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications CDRMaximumDiskSpaceExceeded This alarm gets raised when the CDR files disk usage exceeds the maximum disk allocation. It also indicates that some undeliverable files got deleted. Table 6-28...
Page 271: Dbchangenotifyfailure
This condition indicates change notification requests that are queued in the database got stuck and changes made to the system will not take effect. Ensure that the Cisco Database Layer Monitor is running on the node where the alert exists. If it is, restart the service. If that does not return this alert to safe range, collect the output of show tech notify and show tech dbstateinfo and contact TAC for information about how to proceed.
Page 272: Ddrblockprevention
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-31 Default Configuration for the DBReplicationFailure RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this Enabled on listed servers alert on the following servers...
Page 273: Ddrdown
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications DDRDown This alert gets triggered when the IDSReplicationFailure alarm with alarm number 32 occurs. An auto recover procedure runs in the background, and no action is needed.
Page 274: Imedistributedcacheinactive
(DIDs) to the IME distributed cache. The alert includes the name of the Cisco IME server as well as the current and target quota values. Ensure that you have correctly provisioned the DID prefixes on all of the Cisco Unified Communications Manager servers that use this Cisco IME service.
Page 275: Imequalityalert
This alert gets generated when Cisco Unified Communications Manager determines that a substantial number of Cisco IME calls fail back to PSTN or fail to be set up due to IP network quality problems. Two types of events trigger this alert: A large number of the currently active Cisco IME calls have all requested fallback or have fallen back to the PSTN.
Page 276: Insufficientfallbackidentifiers
This alert gets generated when too many Cisco IME calls that are currently in progress use the same fallback DID and no more DTMF digit sequences exist to allocate to a new Cisco IME call that Cisco Unified Communications Manager is processing. The new call continues, but the call cannot fallback to the PSTN if voice-quality deteriorates.
Page 277: Invalidcredentials
The alert includes the username and password that were used to connect to the Cisco IME server as well as the IP address and name of the target Cisco IME server. To resolve this alert, log into the Cisco IME server and check that the configured username and password match the username and password that are configured in Cisco Unified Communications Manager.
Page 278: Lowcallmanagerheartbeatrate
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-40 Default Configuration for the InvalidCredentials Alert (continued) Value Default Configuration Threshold Trigger alert when following condition met: Credential Failure to Cisco IME server Duration Trigger alert immediately...
Page 279: Maliciouscalltrace
24 hours daily Enable E-mail Selected Trigger Alert Action Default MaliciousCallTrace This indicates that a malicious call exists in Cisco Unified Communications Manager. The malicious call identification (MCID) feature gets invoked. Table 6-43 Default Configuration for the MaliciousCallTrace RTMT Alert Value...
Page 280: Mgcpdchanneloutofservice
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-44 Default Configuration for the MediaListExhausted RTMT Alert (continued) Value Default Configuration Enable/Disable this Enabled on listed servers alert on the following servers Threshold Trigger alert when following condition met:...
Page 281: Numberofregisteredgatewaysdecreased
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-46 Default Configuration for the NumberOfRegisteredDevicesExceeded RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this Enabled on listed servers alert on the following servers...
Page 282: Numberofregisteredmediadevicesdecreased
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-48 Default Configuration for the NumberOfRegisteredGatewaysIncreased RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Threshold Trigger alert when following condition met: Number of registered gateways increased...
Page 283: Numberofregisteredmediadevicesincreased
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications NumberOfRegisteredMediaDevicesIncreased This alert occurs when the number of registered media devices in a cluster increases between consecutive polls. Table 6-50 Default Configuration for the NumberOfRegisteredMediaDevicesIncreased RTMT Alert...
Page 284: Sdllinkoutofservice
This alert occurs when the SDLLinkOutOfService event gets generated. This event indicates that the local Cisco Unified Communications Manager cannot communicate with the remote Cisco Unified Communications Manager. This event usually indicates network errors or a nonrunning, remote Cisco Unified Communications Manager.
Page 285: Tcpsetuptoimefailed
Ensure that the IP address and port of the Cisco IME server in the alert are valid. If the problem persists, test the connectivity between the Cisco Unified Communications Manager servers and the Cisco IME server.
Page 286: Emergency-Level Alarms
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Table 6-55 Default Configuration for the TLSConnectionToIMEFailed Alert (continued) Value Default Configuration Threshold Trigger alert when following condition met: TLS Failure to Cisco IME service Duration Trigger alert immediately...
Page 287: Ciscodirsyncstartfailure
CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None CiscoDirSyncStartFailure Cisco DirSymc application failed to start successfully. Error occurred while starting application Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Emergency (0) Recommended Action See application logs for error, may require restarting the application.
Page 288: Filewriteerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Recommended Action None FileWriteError Failed to write into the primary file path. Cisco Unified Serviceability Alarm Definition Catalog System/Generic Severity Emergency (0) Parameters Primary File Path(String) Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Page 289: Huntgroupcreationerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None HuntGroupCreationError There was an error during the Hunt Group creation. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog...
Page 290: Ipmanotstarted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Recommended Action None IPMANotStarted IPMA application not started because of an error. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Emergency (0) Parameters Servlet Name [String] Reason [String] Recommended Action See application logs for error.
Page 291: Nocmentriesindb
Also, Unified CM licenses are version-specific so be certain that the license is for the version you are trying to run. You can run a license unit report in Cisco Unified CM Administration (System > Licensing > License Unit Report).
Page 292: Outofmemory
Emergency Recommended Action Request license generation for Cisco Unified Communications Manager SW FEATURE for your version of Unified CM and upload the license in Cisco Unified CM Administration (System > Licensing > License File Upload). OutOfMemory The process has requested memory from the operating system, and there was not enough memory available.
Page 293: Syncdbcreationerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms SyncDBCreationError There was an error during the SyncDB creation in SysController. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None SysControllerCreationError There was an error during the SysController creation.
Page 294: Timerservicescreationerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Severity Emergency (0) Parameters None Recommended Action None TimerServicesCreationError There was an error during the TimerServices creation. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0)
Page 295: Wdnotstarted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms WDNotStarted Failed to startup WebDialer application because of an error. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Emergency (0) Parameters Servlet Name [String] Reason [String] Recommended Action See application logs for error.
Page 296: Cmiexception
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Page 297: Configthreadchangenotifyserverinstancefailed
Cisco Unified Communications Manager Overall Initialization Time (in minutes) [Int] Recommended Action Try increasing the value of the Cisco CallManager service parameter, System Initialization Timer, in the Service Parameters Configuration window in Cisco Unified CM Administration. Use RTMT to discover the number of devices and number of users in the system and evaluate whether the numbers seem accurate.
Page 298: Configthreadchangenotifyserversinglefailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Severity Alert Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
Page 299: Ciscolicenseapproachinglimit
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Facility/Sub-Facility CCM_TFTP-TFTP Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity ALERT Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
Page 300: Cmversionmismatch
None CMVersionMismatch One or more Unified CM nodes in a cluster are running different Cisco CallManager versions. This alarm indicates that the local Unified CM is unable to establish communication with the remote Unified CM due to a software version mismatch. This is generally a normal occurrence when you are upgrading a Unified CM node.
Page 301: Dblexception
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Name changed from kCreateThreadFailed. 8.0(1) Severity changed from Error to Alert. Facility/Sub-Facility CCM_TFTP/TFTP Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Alert...
Page 302: Invalidcredentials
Alert-Level Alarms Recommended Action Review the System Reports provided in the Cisco Unified Reporting tool, specifically the Cisco Unified CM Database Status report, for any anomalous activity. Check network connectivity to the server that is running the database. If your system uses DNS, check the DNS configuration for any errors.
Page 303: Memallocfailed
Severity Alert (1) Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for the Cisco Database Layer Monitor service. Check network connectivity and operation of SQL Server services. Cisco Unified Communications Manager Managed Services Guide...
Page 304: Parityconfigurationerror
Parameter(s) Illegal Parity(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Parity is set to a valid (allowable) value. SerialPortOpeningError When CMI tries to open the serial port, the operating system returns an error. For a system running CMI, the serial port through which the voice messaging system is connected is always USB0, and that value is configured in the Cisco Messaging Interface service parameter, Serial Port.
Page 305: Sdicontrollayerfailed
TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm. Ensure that the database server is running, and that the Cisco Database Layer Monitor service is running without problems. If this alarm persists, contact the Cisco Technical Assistance Center (TAC) with TFTP service and database trace files.
Page 306: Sdllinkoos
CallManager Recommended Action In the Cisco Unified Reporting tool, run a CM Cluster Overview report and check to see if all servers can talk to the Publisher. Also check for any alarms that might have indicated a CallManager failure and take appropriate action for the indicated failure.
Page 307: Socketerror
TFTP. See the help for the (advanced) TFTP IP Address service parameter for more information. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Page 308: Tftpserverlistensetsockoptfailed
Illegal Stop Bit(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Stop Bits is set to a valid (allowable) value. TFTPServerListenSetSockOptFailed Failed to increase the size of the network buffer for receiving file requests. This usually indicates a lack of memory when there is a system issue such as running out of resources.
Page 309: Testalarmalert
If the port number specified in this alarm is shown in this CLI command output, the port is being used. Restart the Cisco Unified Communications Manager system, which may help to release the port. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Page 310: Tvsserverlistenbindfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms A TLS connection to the IME server could not be established because of a problem with the certificate presented by the IME server. (For example, not in the Unified CM CTL, or is in the CTL but has expired).
Page 311: Tvsserverlistensetsockoptfailed
CLI command output, the port is being used. Restart the Cisco Unified Communications Manager system, which may help to release the port. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TVS service and contact the Cisco Technical Assistance Center (TAC).
Page 312: Vmdnconfigurationerror
AXL or a CLI command where validation of the value was not performed. For this reason, it is best to set this value in the Service Parameter Configuration window in Cisco Unified CM Administration and the value can be validated against the accepted range of values for this field.
Page 313: Critical-Level Alarms
Taking the channel out of service intentionally to perform maintenance on either the near- or far-end • MGCP gateway returns an error code 501 or 510 for a MGCP command sent from Cisco Unified Communications Manager (Cisco Unified CM) •...
Page 314: Callmanagerfailure
SERVICE message to determine whether a PSTN provider has taken the B-channel out of service; Reset the MGCP gateway; Check the speed and duplex settings on the Ethernet port. CallManagerFailure Indicates an internal failure in the Cisco Unified Communications system. The service should restart in an attempt to clear the failure. History...
Page 315: Certexpirycritical
5 years. In case of Certificates signed by a CA, the validity is dependent on the Expiry date set by CA while issuing the certificate. Once a certificate is about to expire “Cisco Certificate Expiry Monitor”” service generates alarms. The severity of the alarm is dependent on how much time is left for the certificate to expire.
Page 316: Certvalidfor7Days
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Page 317: Ciscodirsyncprocessfailtostart
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CDR Management Severity Critical (2) Routing List Event Log Sys Log Alert Manager Parameters DiskUsageInMB [String] Recommended Action Check if there are too many undeliverable CDR files accumulated due to some condition.
Page 318: Coderedentry
Unified CM has been in Code Yellow state for an extended period and is unlikely to recover on its own. The Cisco CallManager service automatically restarts in an attempt to clear the condition that is causing the Code Yellow state. The amount of time that the system will remain in Code Yellow state is configurable in the Code Yellow Duration service parameter.
Page 319: Coredumpfilefound
Also, trace level settings can consume tremendous amounts of CPU (especially when the Enable SDL TCP Event Trace checkbox is enabled on the SDL Trace Configuration window in Cisco Unified Serviceability). Check these areas to try to correct the Code Yellow condition. You can also determine the level of fragmentation on the hard disk by issuing the File Fragmentation command from the CLI for the trace directories.
Page 320: Dchanneloos
Gateway Configuration window in Cisco Unified Communications Manager Administration and the gateway terminal. DUPLEX_MISMATCH This alarm is generated by Cisco CDP whenever there is a duplex mismatch between local interface and switch interface. History Cisco Unified Communications...
Page 321: Errorchangenotifyclientblock
At the command line interface (CLI) on the database server, execute the following command: show tech notify The CLI command output will provide information about the block. Use Cisco Unified Serviceability to restart the server that was indicated in the alarm. You may also want to gather traces to examine them for anomalous activity during the time that client was blocked.
Page 322: Logpartitionhighwatermarkexceeded
Common partition. MaxCallsReached The maximum number of simultaneous connections in a Cisco Unified Communications Manager (Unified CM) node has been reached. This is an internally-set value and when it is exceeded, Unified CM starts throttling calls to keep the number of calls below the internal threshold.
Page 323: Mgcpgatewaylostcomm
MGCP gateway doesn't response to an MGCP command sent by Cisco Unified CM three times; a speed and duplex mismatch exists on the Ethernet port between Cisco Unified CM and the MGCP gateway; the gateway has reset.
Page 324: Tcpsetuptoimefailed
Critical Recommended Action Verify the Cisco Unified Communications Manager IP address is configured and is not configured as the loop back address for the IP version. If the IP settings are correct, collect SDL and SDI traces and contact TAC.
Page 325: Timerthreadslowed
If this alarm occurs at the same general day or time, or if it occurs with increasing frequency, collect all system performance data in Real-Time Monitoring Tool as well as all trace information for the 30 minutes prior to the time that this alarm occurred and contact Cisco Technical Assistance Center (TAC). TestAlarmCritical Testing critical alarm.
Page 326: Error-Level Alarms
CallManager/IpVms Severity Error (3) Routing List Event Log Sys Log Parameters OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. Cisco Unified Communications Manager Managed Services Guide 6-92 OL-22523-01...
Page 327: Awaitingresponsefrompdptimeout
Consider adding more PDPs and provisioning Unified CM with additional call intercept profiles and • call intercept trigger points in the various configuration pages under the Call Routing menu in Cisco Unified CM Administration. • Provision a pair of policy servers per call-intercept profile to enable load balancing.
Page 328: Bdiapplicationerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Existing parameters added. 7.0(1) Error message added. Facility/Sub-Facility CCM_CAR_SCH-CAR Cisco Unified Serviceability Alarm Definition Catalog CallManager/CDR Rep Severity Error (3) Parameters File Name(String)
Page 329: Bdioverloaded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms BDIOverloaded BDI Facility/Sub-Facility overloaded. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Reason [String] Recommended Action See application logs for details. CARSchedulerJobError CAR scheduled job failed. A normal CAR scheduled job failed such as the pre-generated Daily/Weekly/Monthly/Monthly-Bill reports jobs.
Page 330: Carschedulerjobfailed
Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check the status of Cisco CAR Scheduler service. Check the Event Log from CAR page. Check the contents in tbl_system_preferences table. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables.
Page 331: Ccdipreachabletimeout
Job Name(String) Job Failure Cause(String) Job Failure Detail(String) Recommended Action Check the status of Cisco CAR DB service. Check the status of Cisco CAR Scheduler service. Check the Event Log from CAR page. Check the contents in tbl_system_preferences table. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables.
Page 332: Cdragentsendfilefailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms When learned patterns are not reachable through IP, Unified CM routes calls through the PSTN instead. Calls can be routed through PSTN for an internally-controlled duration. When this alarm occurs, the PSTN failover duration has expired and calls to learned patterns cannot be routed.
Page 333: Cdragentsendfilefailurecontinues
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String] Recommended Action Check network link status. Check if CDR Repository node (first node in the cluster) is alive. Check if CDR Repository Manager is activated on the first node.
Page 334: Cdrfiledeliveryfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Check CDR Repository Manager trace. Check if the Publisher is being upgraded. CDRFileDeliveryFailed FTP delivery of CDR files to the Billing Server outside of the cluster failed because of timeout or other reasons.
Page 335: Cfbdevicerecoverycreatefailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CDR Rep Severity Error (3) Routing List Event Log Sys Log Data Collector Parameters BillingServerAddress [String] Recommended Action Check network link status. Check if billing server is alive.
Page 336: Ciscodhcpdfailure
Error-Level Alarms Parameter(s) OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. CiscoDhcpdFailure DHCP Daemon stopped running. DHCP Daemon cannot be brought up due to configuration error or crash. Facility/Sub-Facility...
Page 337: Ciscodirsyncprocessfailednoretry
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CiscoDirSyncProcessFailedNoRetry LDAPSync process failed on particular sync agreement Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters AgreementId [String] Reason [String] Recommended Action See application logs for details, the application will try to sync again in the next scheduled time CiscoDirSyncProcessConnectionFailed LDAPSync process failed to connect to LDAP server.
Page 338: Ciscolicensemanagerdown
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters AgreementId [String] Reason [String] Recommended Action Ensure that the local CallManager database is working properly. The failed sync process will restart at the next scheduled time.
Page 339: Ciscolicensedatastoreerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action See application logs for error CiscoLicenseDataStoreError License Database error because it cannot fulfill the request. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3)
Page 340: Clm_Msgintchkerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Reason [String] Recommended Action See application logs, verify that the license file is proper. CLM_MsgIntChkError ClusterMgr message integrity check error.
Page 341: Configitallbuildfilesfailed
Recommended Action In Cisco Unified Serviceability, enabled Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Page 342: Configthreadbuildfilefailed
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Page 343: Configthreadcncmgrpbuildfilefailed
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Page 344: Configthreadreadconfigurationfailed
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Page 345: Conflictingdataie
0 or 1 must be included in Setup messages. ConnectionFailure Cisco CallManager failed to open TLS connection for the indicated device. Possible reasons could be wrong "Device Security Mode" configured, wrong "X.509 Subject Name" configured or unsupported cipher algorithm.
Page 346 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Error (3) Parameters Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason code [Enum]...
Page 347 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937 CISCO_7942 CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911 CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000 CISCO_TELEPRESENCE_3000 CISCO_TELEPRESENCE_3200 CISCO_TELEPRESENCE_500 CISCO_7925 CISCO_9971 CISCO_6921 CISCO_6941 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912...
Page 348: Connectionfailuretopdp
Verify the network connectivity between Unified CM and the PDP by pinging the policy server host from Cisco Unified OS Administration and take steps to establish connectivity if it has been lost. If the connection failure is due to an authentication problem, verify that the valid certificate of the PDP has been imported to Cisco Unified OS Administration and certificates from every node in the Unified CM cluster have been imported to every node in the PDP.
Page 349: Cnffbuffwritetofilefwritefailed
- Feature Services). Stopping and restarting the TFTP service is useful because the Config File that the TFTP service is trying to save might be an existing file that is in use. If you still get this error, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Page 350: Ctiprovideropenfailure
- Feature Services). Stopping and restarting the TFTP service is useful because the Config File that the TFTP service is trying to save might be an existing file that is in use. If you still get this error, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Page 351 Unified CM node, make sure that the network connectivity between Unified CM and the LDAP server by pinging the LDAP server host from Cisco Unified OS Administration and take steps to establish connectiv- ity if it has been lost 0x8CCC00D1...
Page 352: Dblgetversioninfoerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DBLGetVersionInfoError DBL GetVersionInfo function returned NULL. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Error (3) Recommended Action None DeviceTypeMismatch Device type mismatch between the information contained in the device TFTP config file and what is configured in the database for that device.
Page 353 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Enum Definitions for DBDeviceType Code Device Type CISCO_30SP+ CISCO_12SP+ CISCO_12SP CISCO_12S CISCO_30VIP CISCO_7910 CISCO_7960 CISCO_7940 CISCO_7935 CISCO_ATA_186 SCCP_PHONE H323_PHONE CTI_PORT CISCO_7941 CISCO_7971 UNKNOWN CISCO_7989 CISCO_7911 CISCO_7941G_GE CISCO_7961G_GE MOTOROLA_CN622 BASIC_3RD_PARTY_SIP_DEVICE...
Page 354 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000 CISCO_TELEPRESENCE_3000 CISCO_TELEPRESENCE_3200 CISCO_TELEPRESENCE_500 CISCO_7925 CISCO_9971 CISCO_6921 CISCO_6941 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018 CISCO_7961 30019 CISCO_7936 30035 IP_STE Enum Definitions for DeviceType...
Page 355 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CISCO_7989 CISCO_7911 CISCO_7941G_GE CISCO_7961G_GE MOTOROLA_CN622 BASIC_3RD_PARTY_SIP_DEVICE CISCO_7931 CISCO_UNIFIED_COMMUNICATOR CISCO_7921 CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937 CISCO_7942 CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911 CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000 CISCO_TELEPRESENCE_3000 CISCO_TELEPRESENCE_3200 CISCO_TELEPRESENCE_500 CISCO_7925 CISCO_9971 CISCO_6921 CISCO_6941...
Page 356: Dbinfocorrupt
IP_STE Recommended Action Check the Unified CM Database Status report in Cisco Unified Reporting to verify that database replication is working. You can also go to Real-Time Reporting Tool (RTMT) and check the Replication Status in the Database Summary page. If status shows 2, then replication is working. Restart the phone to download a new configuration file from TFTP.
Page 357: Dbinfotimeout
KeepAlive messages, or excessive SCCP or non-SCCP messages. The maximum number of allowed events is controlled by the Cisco CallManager service parameter, Max Events Allowed. When an individual device exceeds the number configured in that service parameter, Unified CM closes the TCP connection to the device;...
Page 358: Deviceinittimeout
Check the CCM trace data for the indicated SCCP device to determine the reason for the high number of events. Confirm that the value configured in the Cisco CallManager service parameter, Max Events Allowed, is a suitable number for your deployment.
Page 359: Dirsyncscheduledtaskfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Message [String] Recommended Action Check the DirSync configuration and logs DirSyncScheduledTaskFailed Directory synchronization task failed. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3)
Page 360: Dirsyncschedulerinvalideventreceived
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DirSyncSchedulerInvalidEventReceived Invalid event received by DirSync scheduler from database. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Action [String] Message [String] Recommended Action...
Page 361: Dirsyncschedulerenginefailedtostart
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Severity Error (3) Parameters ScheduleTable [String] Recommended Action Check the DirSync configuration and logs DirSyncSchedulerEngineFailedToStart DirSync scheduler engine failed to start. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog...
Page 362: Dirsyncscheduleupdatefailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DirSyncScheduleUpdateFailed DirSync schedule update request failed. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters ScheduleID [String] Recommended Action Check the DirSync configuration and logs.
Page 363: Drflocalagentstartfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check if port 4040 is not already in use. DRFLocalAgentStartFailure DRF Local Agent was not able to start because it was unable to connect to the Master Agent on port 4040.
Page 364: Drfinternalprocessfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3) Routing List Event log Sys Log Parameters Reason [String] Recommended Action Check DRF logs for further details.
Page 365: Drftruststoremissing
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check DRF logs for details. DRFTruststoreMissing DRF uses ipsec truststore certificate for securing communication between the MA and LA service. This certificate is missing on the node, DRF LA will not be able to connect to MA.
Page 366: Drfsecurityviolation
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFUnknownClient. Routing List elements added. 7.0(1) Error message removed. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog...
Page 367: Drfbackupdeviceerror
Error (3) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Stop the Cisco DRF Master and Cisco DRF Local Agent Services. DRFBackupDeviceError DRF Backup process is failed due to backup device error. History Cisco Unified Communications Release Action 8.0(1)
Page 368: Drfrestoreinternalerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFTapeDeviceError. Routing List elements added. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3)
Page 369: Drfmabackupcomponentfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check DRF logs for details. DRFMABackupComponentFailure DRF was unable to backup at least one component because of an error.
Page 370: Drfmabackupnodedisconnect
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFMARestoreComponentFailure. Routing List elements added. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3)
Page 371: Drfnoregisteredcomponent
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check the computer that disconnected during backup. If the computer was accidentally shutdown, restart the backup. DRFNoRegisteredComponent No registered components available, backup failed.
Page 372: Drfmarestorenodedisconnect
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFNoRegisteredFeature. Routing List elements added. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3)
Page 373: Drfsftpfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check the computer that disconnected during restore. If the computer was accidentally shutdown, restart the restore. DRFSftpFailure DRF (s)FTP operation has failed.
Page 374: Drfbackupcancelinternalerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFRegistrationFailure. Routing List elements added. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Error (3)
Page 375: Drflogdiraccessfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check DRF logs for details. DRFLogDirAccessFailure DRF could not access the log directory. History Cisco Unified Communications Release Action 8.0(1)
Page 376: Drflocaldeviceerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFFailure. Changed Routing List element Data Collector to Alert Manager and added Sys Log. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog...
Page 377: Duplicatelearnedpattern
Refer to the call control entity's configuration guide (help text) to learn how to update a hosted DN pattern. In Unified CM, to change the Hosted DN Pattern go to Cisco Unified CM Administration to update the Hosted DN Pattern configuration (Call Routing > Call Control Discovery > Hosted DN Patterns).
Page 378: Emccfailedinlocalcluster
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/EMAlarmCatalog Severity ERROR Routing List Sys Log Event Log Data Collector Parameter(s) Servlet Name(String) Recommended Action Action See application logs for error. Default location for the logs are at...
Page 379: Emserviceconnectionerror
Sys Log Event Log Parameter(s) Servlet Name(String) Recommended Action Check if Cisco Extension Mobility service is running on all nodes of the cluster where the service is activated. EndPointTransientConnection End point transient connection attempt. Cisco Unified Communications Manager Managed Services Guide...
Page 380 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms A connection was established and immediately dropped before completing registration. Incomplete registration may indicate that a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.
Page 381 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CISCO_7940 CISCO_7935 CISCO_ATA_186 SCCP_PHONE H323_PHONE CTI_PORT CISCO_7941 CISCO_7971 UNKNOWN CISCO_7989 CISCO_7911 CISCO_7941G_GE CISCO_7961G_GE MOTOROLA_CN622 BASIC_3RD_PARTY_SIP_DEVICE CISCO_7931 CISCO_UNIFIED_COMMUNICATOR CISCO_7921 CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937 CISCO_7942 CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911...
Page 382 It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
Page 383 AES_128_SHA cipher algorithm. DirectoryNumberMismatch—Indicates mismatch between the directory number that the SIP device is trying to register with and the directory number configured in the Cisco Unified CM for the SIP device. MalformedRegisterMsg—(SIP only) A SIP REGISTER message could not be processed because of an illegal format.
Page 384 TFTP server is reachable from the device. If there is a firmware load ID configured on the Phone Config page, verify that the firmware load ID exists on the TFTP server (On Cisco Unified OS Administration page, Software Upgrades > TFTP File Management, look for the file name as specified by load ID).
Page 385: Endpointunregistered
Cisco Unified CM node or lack of a KeepAlive being returned from the Cisco Unified CM node to which this endpoint was registered. Unregistration also occurs if Cisco Unified CM receives a duplicate registration request for this same device.
Page 386 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Data Collector SNMP Traps Alternate Syslog Parameter(s) Device name(String) Device MAC address(String) Device IP address(String) Protocol(String) Device type(Enum) Device description(String) Reason Code(Enum) IPV6Address(String) IPAddressAttributes(Enum) IPV6AddressAttributes(Enum) Enum Definitions -Device type...
Page 387 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms BASIC_3RD_PARTY_SIP_DEVICE CISCO_7931 CISCO_UNIFIED_COMMUNICATOR CISCO_7921 CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937 CISCO_7942 CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911 CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000 CISCO_TELEPRESENCE_3000 CISCO_TELEPRESENCE_3200 CISCO_TELEPRESENCE_500 CISCO_7925 CISCO_9971 CISCO_6921 CISCO_6941 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920...
Page 388 It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
Page 389 DuplicateRegistration—Cisco Unified CM detected that the device attempted to register to two nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to rehome to a single node. No action necessary, the device will reregister automatically.
Page 390 Description field for this device, click Save, then reset the device. In the case of a network connectivity or loss of KeepAlives problem, use network diagnostic tools and the Cisco Unified CM Reporting tool to fix any reported network or Unified CM system errors. In the case of an endpoint rehoming to the primary Unified CM node, watch for a successful registration of the device on the primary node.
Page 391: Errorchangenotifyclienttimeout
Cisco Unified Serviceability. ErrorParsingDirectiveFromPDP Cisco Unified Communications Manager (Unified CM) failed to parse the call routing directive or the diversion destination in the call routing response from the policy decision point (PDP).
Page 392: Errorreadinginstalledrpms
The policy decision point (PDP) returned a 4xx (client) or 5xx (server) status code in the HTTP response. Cisco Unified Communications Manager (Unified CM) received a 4xx or 5xx response from the policy decision point (PDP). A 4xx response indicates errors in the call routing request from Unified CM, for example: a 400 response indicates the call routing request could not be understood by the PDP;...
Page 393: Failedtoreadconfig
Unified CM with additional call intercept profiles and call intercept trigger points in the various configuration pages under the Call Routing menu in Cisco Unified CM Administration; 2) provision a pair of policy servers per call-intercept profile to enable load balancing; or 3) verify that the PDP server in your deployment meets or exceed the hardware requirements specified in the documentation for Cisco Enterprise Policy Manager (CEPM) or the third-party PDP solution you have deployed.
Page 394: Firewallmappingfailure
Port number(UInt) ICTCallThrottlingStart Cisco CallManager stops handling calls for the indicated H.323 device due to heavy traffic or a route loop over the H.323 trunk. Cisco Unified Communications Manager has detected a route loop over the H.323 trunk indicated in this alarm.
Page 395: Idsenginecritical
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Error (3) Parameters Device Name [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Enum Definitions for DeviceType 125—TRUNK...
Page 396: Idsenginefailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Event Class ID [String] Event class message [String] Event Specific Message [String] Recommended Action This alarm needs monitoring by the db admin. IDSEngineFailure Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail.
Page 397: Insufficientfallbackidentifiers
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Alert Manager Parameters Event Class ID [String] Event class message [String] Event Specific Message [String] Recommended Action Requires Database Admin. intervention. InsufficientFallbackIdentifiers Cannot allocate fallback identifier.
Page 398: Invalidipnetpattern
DID, and associate that fallback profile with a smaller number of enrolled DID patterns. This will allow you to get by with a smaller number of digits. InvalidIPNetPattern An invalid IP address is configured in one or more SIP route patterns in Cisco Unified CM Administration. Facility/Sub-Facility...
Page 399: Ipmaapplicationerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kInvalidPortHandle. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity ERROR Routing List Event Log Parameter(s) Error Information(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected.
Page 400: Ipmafilteringdown
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Servlet Name [String] Reason [String] Recommended Action See application logs for details IPMAFilteringDown IPMA application filtering is down.
Page 401: Kanndevicerecordnotfound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Added to CallManager Catalog. Facility/Sub-Facility CCM_TFTP-TFTP Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity Error (3) Parameters None Recommended Action Install IPv6 network interface and then restart TFTP service.
Page 402: Kcfbdevicerecordnotfound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms kCFBDeviceRecordNotFound CFB device record not found. A device record for the conference bridge device was not found in the database. The CFB device is normally automatically added when the server is added to the database.
Page 403: Kcreatecontrolfailed
Parameters OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kCreateControlFailed Stream Control create failure. Create stream control subcomponent. The error may be due to lack of memory.
Page 404: Kdbconnectionfailed
Cisco IP voice media streaming driver not found. The Cisco IP voice media streaming driver was not found or is not installed. The Cisco IP Voice Media Streaming App service cannot run until this error is resolved. All software media devices (ANN, CFB, MOH, MTP) for this server will not be available.
Page 405: Kipvmsmgrnolocalhostname
A server restart is required to cause the driver to be loaded. kIpVmsMgrNoLocalHostName Unable to retrieve the local host server name. The Cisco IP Voice Media Streaming App service will terminate. No software media devices (ANN, CFB, MOH, MTP) will be available while the service is stopped.
Page 406: Kipvmsmgrwrongdriverversion
Severity Error (3) Recommended Action Restart the server to ensure the most recent driver is started. If the error continues, then reinstall Cisco Unified Communications Manager to get the proper driver version installed. Cisco Unified Communications Manager Managed Services Guide...
Page 407: Kmohtftpgorequestfailed
OS Error Code [Int] OS Error Description [String] Recommended Action Use the Platform CLI to verify the source path and file exist. If the file does not exist then use Cisco Unified CM Admin to reupload the missing audio source to this specific server. Reinstall the Cisco Unified Communications Manager to have all required paths created.
Page 408: Kreadcfguserlocaleenterprisesvcparm
Parameters OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. kReadCfgUserLocaleEnterpriseSvcParm Error reading Enterprise User Locale configuration. A database exception was encountered when reading the default Enterprise User Locale setting. Default of US English will be used.
Page 409: Lostconnectiontosafforwarder
When the TCP connection is restored, Unified CM attempts to connect to the SAF Forwarder automatically. If IP connectivity is unreachable for longer than the duration of the Cisco CallManager service parameter CCD Learned Pattern IP Reachable Duration, calls to learned patterns will be routed through the PSTN instead.
Page 410: Nodenottrusted
Peer IP Address. [String] Local IP Port [UInt] Old Device name. [String] Old Device Instance. [String] New Device name. [String] New Device Instance. [String] Recommended Action Check the SIP Trunk Configuration in Cisco Unified CallManager Administration and verify that only one SIP trunk has been configured to the same destination address and local port. NodeNotTrusted Untrusted Node was contacted.
Page 411: Publishfailedoverquota
If you did not expect to exceed the number of devices and you have auto-registration enabled, go to Device > Phones in Cisco Unified CM Administration and search for phones starting with "auto". If you see any unexpected devices which may not belong in the system (such as intruder devices) locate that device using the IP address and remove it from the system.
Page 412: Readconfigurationunknownexception
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Page 413: Rsvpnomoreresourcesavailable
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CMI opened the serial port, however it failed to successfully read data from the serial port because the serial port returned an invalid handle value to CMI. The serial port may have returned an invalid handle because the system did not properly detect the USB cable.
Page 414 Media Resource List Name(String) Recommended Action RSVP Agents are basically Cisco IOS MTPs or transcoder devices which provide RSVP functionalities. Check the user manual of the configured MTPs and transcoders to see whether they support RSVP functionality. If none of them support RSVP functionality either they need to be upgraded (if upgraded version support RSVP functionality) or additional MTP or transcoders need to be installed which support RSVP functionality.
Page 415: Rtmt_Alert
To check all the Media Resource Groups and their priority go the Media Resources and Media Resource Group List of Cisco Unified CM Administration page and click the appropriate Media Resource Group List and check the Selected Media Resource Groups; the priority decreases from top to bottom.
Page 416: Rtmt-Error-Alert
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameter(s) Name(String) Detail(String) Recommended Action Check AlertCentral in RTMT or any alerts that you have received through email to determine what issue has occurred and learn the recommended actions to resolve it. In AlertCentral, right-click the alert to open the alert information.
Page 417 Unified CM to be certain that all settings are correct for your deploy- ment. In particular, check the Client Label configured on the router to make certain that it matches the Client Label configured in Cisco Unified CM Ad- ministration on the SAF Forwarder Configuration window (SAF > SAF For- warder).
Page 418 ID that was not familiar to the SAF Forwarder. Without a recognized Service ID, Unified CM cannot subscribe to the SAF Forwarder. Recommended action is to contact the Cisco Technical Assistance Center (TAC). **INFO LEVEL** SAF_ALREADY_REGISTERED - Unified CM attempted to register with the SAF Forwarder but SAF Forwarder indicates that Unified CM is already registered.
Page 419: Safrespondererror
This alarm is for informational purposes only; no action is required. 1000 SAF_INVALID_CONNECTION_DETAILS SAFResponderError SAF Responder Error 500. This is raised when SAF forwarder doesn't know the transaction ID within SAF response from this Cisco Unified CM. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity ERROR...
Page 420: Scheduledcollectionerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Event Log Data Collector Parameter(s) Client Handle(String) Service Id(UInt) Sub Service ID(UInt) Instance ID1(UInt) Instance ID2(UInt) Instance ID3(UInt) Instance ID4(UInt) Recommended Action No action is required. ScheduledCollectionError An error occurred while executing scheduled collection.
Page 421: Serialportsetstatuserror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kSerialPortGetStatusError. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity ERROR Routing List Event Log Parameter(s) Serial Port Getting Status Error(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected.
Page 422: Serviceactivationfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameter(s) Serial Port Setting Status Error(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected. ServiceActivationFailed Failed to activate a service.
Page 423: Servicefailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms ServiceFailed Service terminated. Facility/Sub-Facility CCM_SERVICEMANAGER-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Error (3) Parameters Service Name(String) Process ID(Int) Recommended Action None ServiceStartFailed Failed to start service.
Page 424: Serviceexceededmaxrestarts
If the memory threshold is set to 100 KB and the internal threshold is 80%, this alarm will occur when this script has consumed 80 KB of memory. The internal threshold is not configurable and may fluctuate from Cisco Unified CM release to release. Cisco Unified Communications Manager Managed Services Guide...
Page 425 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms If the Lua Instruction Threshold is set to 2000 and the internal threshold is 50%, this alarm will occur when the script has executed 1000 Lua instructions. This alarm warns that the resources (either memory or Lua instructions) have crossed an internal mark, where investigation into the consumption of those resources may be advisable to ensure the health of the script.
Page 426: Sipnormalizationscripterror
If the script closes three times within a 10 minute window due to errors, Cisco Unified CM will follow the configured action three times; on the fourth occurrence of the error, Unified CM disables the script and issues the SIPNormalizationAutoResetDisabled alarm.
Page 427: Siptrunkoos
Examine SDI trace files for details regarding the error such as function calls and the call ID. This will help you to troubleshoot the error. Examine the script for syntax or logic errors; for scripts provided by Cisco, contact the Cisco Technical Assistance Center (TAC). If the error was due to a resource issue, the SIPNormalizationResourceWarning alarm will also be issued.
Page 428 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms This alarm provides the list of unavailable remote peers, where each peer is separated by semicolon. It also provides the reason code received by the SIP trunk, in response to an Options request sent to remote peer.
Page 429 If remote peer is Unified CM, in the remote peer Serviceability application, choose Tools > – Control Center (Feature Services) and ensure the Cisco CallManager service is activated and started. In the Unified CM Administration for the remote peer, choose Device > Trunk, and ensure the –...
Page 430: Sparepartitionlowwatermarkexceeded
Also, examine the trace and log file setting for each of the application in trace configuration page under Cisco Unified CM Serviceability. If the number of configured traces or logs is set to greater than 1000, adjust the trace settings from trace configuration page to default.
Page 431: Testalarmerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters System Call(String) Service(String) Reason(String) Recommended Action None TestAlarmError Testing error alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Error (3) Recommended Action None ThreadPoolProxyUnknownException Unknown exception was caught while processing file request. This usually indicates a lack of memory when there is a system issue such as running out of resources.
Page 432: Unabletoregisterwithcallmanagerservice
Check the status of the Cisco CallManager service in Cisco Unified Serviceability > Tools > Control Center - Featured Services. At least one Cisco CallManager service should be running in the cluster for CTIManager to register feature managers. Restart the CTIManager service if the problem persists. If CallManager service is active, verify network connectivity between the Unified CM node that hosts CTIManager service and Unified CM node that hosts CallManager service.
Page 433: Writingfilefailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms WritingFileFailure CMI failed to write SMDI messages to the serial port. CMI opened the serial port, however it failed to successfully write data to the serial port because the serial port returned an invalid handle value to CMI.
Page 434: Wdoverloaded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms WDOverloaded WebDialer Facility/Sub-Facility overloaded. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters Servlet Name [String] Reason [String] Recommended Action See application logs for details.
Page 435: Applicationconnectiondropped
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameter(s) Media Resource List Name(String) Recommended Action If all the resources of the Annunciator are already in use, check to be sure that all the Annunciators that belong to the Media Resource Groups of the indicated Media Resource Group List and Default List are configured and registered in all the applicable Unified CM nodes of the cluster.
Page 436: Applicationconnectionerror
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity WARNING Routing List Sys Log Event Log Recommended Action Possible causes include Application server power outage, network power outage, network configuration error, network delay, packet drops or packet corruption.
Page 437: Authadminlock
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms authAdminLock User is locked out by administrator. History Cisco Unified Communications Release Action 7.0(1) Error message added. Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Warning (4) Parameters lock(String) Recommended Action Administrator can unlock this user.
Page 438: Authhacklock
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Changed severity level from Notice to Warning. 8.5(1) Updated parameters. Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity...
Page 439: Authinactivelock
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms authInactiveLock The user has been inactive for a specified time and the credential is locked. History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Changed parameter text.
Page 440: Bdistopped
A call was rejected or blocked because it violated the enterprise policy as defined in a policy decision point (PDP) that was configured in Cisco Unified Communications Manager (Unified CM). The policy server returns a call reject decision stating that a policy violation was the reason for rejecting the call.
Page 441: Ccdlearnedpatternlimitreached
System Limit of CCD Learned Patterns (UInt) Recommended Action This alarm displays the value that is configured in the Cisco CallManager service parameter, CCD Maximum Numbers of Learned Patterns, as well as the maximum number of learned patterns that are allowed by the system (an internally-controlled maximum).
Page 442: Cdrhwmexceeded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CDRHWMExceeded The CDR files disk usage has exceeded the High Water Mark. CDRM deleted some successfully delivered CDR files that are still within the preservation duration, in order to bring the disk usage down to below HWM.
Page 443: Conferencenomoreresourcesavailable
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Page 444: Ctideviceopenfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CtiDeviceOpenFailure Application is unable to open the device. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiDeviceOpenFailure. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity WARNING Routing List...
Page 445: Ctilineopenfailure
To check whether the device is in the user control list, if the application uses an End User, check the Device As- sociation section under the End User Configuration in Cisco Unified CM Administration (User Management > End User).
Page 446: Ctiincompatibleprotocolversion
Cisco Unified CM Administration (User Management > End User). If the application uses an Application User, check under Device Infor- mation section for that Application User in Cisco Unified CM Admin- istration (User Management > Application User) 0x8CCC0005 (2362179589) Line is not found in the device; possible cause could be that the line that previously existed on this device is not available.
Page 447: Ctimaxconnectionreached
Verify that the correct version of the application is being used. If you are not sure of the correct version, contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration (Application >...
Page 448: Ctiprovidercloseheartbeattimeout
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CtiProviderCloseHeartbeatTimeout CTI heartbeat timeout occurred causing CTIManager to close the application connection. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiProviderCloseHeartbeatTimeout. Cisco Unified Serviceability Alarm Definition Catalog...
Page 449: Datimeout
DaTimeOut The digit analysis component in Cisco Unified Communications Manager has timed out. This can occur because Cisco Unified Communications Manager is busy and the resulting delay in processing request and response messages caused the digit analysis component to time out.
Page 450: Deviceimagedownloadfailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms DeviceImageDownloadFailure Cisco IP Phone failed to download its image. History Cisco Unified Communications Release Action 8.5(1) Enum Definitions for FailureReason. Added DeviceImageDownloadFailure to the Phone Catalog. Cisco Unified Serviceability Alarm Definition Catalog...
Page 451 MAC address, device type, the firmware load ID, and phone logs from the time of this alarm (review the steps in the Administration Guide for the appropriate phone model to learn how to access the phone logs), and contact the Cisco Technical Assistance Center (TAC).
Page 452: Devicepartiallyregistered
Load server or TFTP server is accessible from the phone. Also, refer to the reason code descriptions for recommended actions. DevicePartiallyRegistered Device partially registered. A device is partially registered with Cisco CallManager. Some, but not all, of the lines configured on the device have successfully registered. History...
Page 453 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning (4) Parameters Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID.
Page 454 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms ANALOG_ACCESS DIGITAL_ACCESS DIGITAL_ACCESS+ DIGITAL_ACCESS_WS-X6608 ANALOG_ACCESS_WS-X6624 VGC_GATEWAY CONFERENCE_BRIDGE CONFERENCE_BRIDGE_HARDWARE CONFERENCE_BRIDGE_HARDWARE_HDV2 CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM H323_PHONE H323_GATEWAY MUSIC_ON_HOLD DEVICE_PILOT CTI_PORT CTI_ROUTE_POINT VOICE_MAIL_PORT SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 CISCO_MEDIA_SERVER CISCO_VIDEO_CONFERENCE_BRIDGE ROUTE_LIST LOAD_SIMULATOR MEDIA_TERMINATION_POINT MEDIA_TERMINATION_POINT_HARDWARE MEDIA_TERMINATION_POINT_HDV2 MEDIA_TERMINATION_POINT_WS-SVC-CMM CISCO_7941 CISCO_7971 MGCP_STATION...
Page 455 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms 7915_12_BUTTON_LINE_EXPANSION_MODULE 7915_24_BUTTON_LINE_EXPANSION_MODULE 7916_12_BUTTON_LINE_EXPANSION_MODULE 7916_24_BUTTON_LINE_EXPANSION_MODULE CKEM_36_BUTTON_LINE_EXPANSION_MODULE UNKNOWN_MGCP_GATEWAY UNKNOWN CISCO_7989 CISCO_7911 CISCO_7941G_GE CISCO_7961G_GE MOTOROLA_CN622 BASIC_3RD_PARTY_SIP_DEVICE CISCO_7931 CISCO_UNIFIED_COMMUNICATOR CISCO_7921 CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937 CISCO_7942 CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911 CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000...
Page 456: Devicetransientconnection
IP_STE Recommended Action In the Cisco Unified Reporting tool, run the Unified CM Multi-Line Devices report and check the number of lines that are supposed to be configured on the device identified in this alarm. If the device has registered an inconsistent number of lines compared the Multi-Lines report for this device, restart the device so that it can reregister all lines.
Page 457 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameters Device IP address [Optional].[String] Device name [Optional].[String] Device MAC address [Optional].[String] Protocol.[String] Device type. [Optional][Enum] Reason Code [Optional].[Enum] Connecting Port [UInt] Registering SIP User.
Page 458 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms VOICE_MAIL_PORT SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 CISCO_MEDIA_SERVER CISCO_VIDEO_CONFERENCE_BRIDGE ROUTE_LIST LOAD_SIMULATOR MEDIA_TERMINATION_POINT MEDIA_TERMINATION_POINT_HARDWARE MEDIA_TERMINATION_POINT_HDV2 MEDIA_TERMINATION_POINT_WS-SVC-CMM MGCP_STATION MGCP_TRUNK GATEKEEPER 7914_14_BUTTON_LINE_EXPANSION_MODULE TRUNK TONE_ANNOUNCEMENT_PLAYER SIP_TRUNK SIP_GATEWAY WSM_TRUNK REMOTE_DESTINATION_PROFILE 7915_12_BUTTON_LINE_EXPANSION_MODULE 7915_24_BUTTON_LINE_EXPANSION_MODULE 7916_12_BUTTON_LINE_EXPANSION_MODULE 7916_24_BUTTON_LINE_EXPANSION_MODULE CKEM_36_BUTTON_LINE_EXPANSION_MODULE UNKNOWN_MGCP_GATEWAY UNKNOWN 30027 ANALOG_PHONE...
Page 459 It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
Page 460 If there is a firmware load ID configured on the Phone Config page, verify that the firmware load ID exists on the TFTP server (On Cisco Unified OS Administration page, Software Upgrades > TFTP File Management, look for the file name as specified by load ID).
Page 461: Deviceunregistered
Check the device indicated in this alarm and confirm that the device registration details in Cisco Unified CM Administration are accurate. Also, refer to the reason code definitions for recommended actions. No action is required if this event was issued as a result of a normal device rehome.
Page 462 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Device description [Optional]. [String] Reason Code [Optional]. [Enum] IPV6Address [Optional]. [String] IPAddressAttributes [Optional]. [Enum] IPV6AddressAttributes [Optional]. [Enum] Enum Definitions for DeviceType Code Device Type CISCO_VGC_PHONE CISCO_VGC_VIRTUAL_PHONE ANALOG_ACCESS DIGITAL_ACCESS DIGITAL_ACCESS+...
Page 463 It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
Page 464 DuplicateRegistration - Cisco Unified CM detected that the device attempted to register to 2 nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to rehome to a single node. No action necessary, the device will reregister automatically.
Page 465: Digitanalysistimeoutawaitingresponse
Description field for this device, click Save, then reset the device. In the case of a network connectivity or loss of KeepAlives problem, use network diagnostic tools and the Cisco Unified CM Reporting tool to fix any reported network or Unified CM system errors. In the case of a device rehoming to the primary Unified CM node, watch for a successful registration of the device on the primary node.
Page 466: Dirsyncnoschedulesfound
If this alarm persists, collect system performance data (such as the percentage of Memory, Page and VM usage, partition read and write bytes per second, the percentage of CPU usages of all the processes, and the processor IOWait percentage) and contact Cisco Technical Assistance Center (TAC). DirSyncNoSchedulesFound No schedules found in DB for directory synchronization.
Page 467: Drfcomponentderegistered
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity Warning (4) Parameters SchedulerID [String] TaskID [String] Recommended Action Check the DirSync configuration. DRFComponentDeRegistered DRF successfully de-registered the requested component. History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFComponentDeRegistered.
Page 468: Drfderegisteredserver
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFDeRegistrationFailure. Routing List elements added. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Warning (4)
Page 469: Drfnobackuptaken
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action None DRFNoBackupTaken A valid backup of the current system was not found after an Upgrade, Migration, or Fresh Install.
Page 470: Emccfailedinremotecluster
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity Warning (4) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Ensure at least one feature is configured for the scheduled backup to run. EMCCFailedInRemoteCluster There was an EMCC login failure at a remote Unified CM. EMCC login could fail due to the following reasons: User does not exist in any of the configured remote cluster.
Page 471: Errorparsingresponsefrompdp
(From the OS Administration window, go to Security > Certificate Management. ErrorParsingResponseFromPDP Cisco Unified Communications Manager failed to parse one or multiple optional elements or attributes in the call routing response from the policy decision point. A routing response was received from the policy decision point (PDP) but Cisco Unified Communications Manager (Unified CM) failed to parse the optional elements in the response.
Page 472: Failedtofulfilldirectivefrompdp
Cisco Unified Communications Manager cannot fulfill the call routing directive returned by the PDP. The failure can occur because of the following conditions: Call was cleared by a CTI application before Cisco Unified Communications Manager was able to • route it to the location defined by the PDP.
Page 473: H323Stopped
Cisco CallManager is not ready to handle calls for the indicated H323 device. Cisco Unified Communications Manager (Unified CM) is not ready to handle calls for the indicated H.323 device. This could be due to Unified CM being unable to resolve the gateway name to IP address.
Page 474: Invalidsubscription
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms InvalidSubscription A message has been received from an IME server that contains a subscription identifier that is not handled by this node Each node that communicates with a IME server saves a subscription identifier associated with each IME client instance.
Page 475: Ipmamanagerlogout
CTIManager. Contact the support organization for the affected application, install the JTAPI or TSP plugin and restart the application. JTAPI/TSP plugins are available from the Find and List Plugins window in Cisco Unified CM Administration (Application > Plugins). IPMAManagerLogout IPMA Manager Logged out.
Page 476: Kannaudiofilemissing
Requested announcement not found. This may be caused by using an incorrect announcement identifier for a custom announcement. Use the Cisco Unified CM Admin to view a list of custom announcement identifiers and verify the correct one is being used.
Page 477: Kannaudioundefinedlocale
Install the locale package or check device settings for an incorrect locale value. kANNDeviceStartingDefaults The ANN device configuration was not found. A service parameter for Cisco IP Voice Media Streaming App service related to the ANN device configuration was not found. The system will start with the given default setting.
Page 478: Kcfbdevicestartingdefaults
Parameter Name [String] Value Used [String] Recommended Action Review the service parameter settings and configure the ANN device settings properly using the Cisco Unified CM Administration. kCFBDeviceStartingDefaults CFB device configuration not found. A service parameter for Cisco IP Voice Media Streaming App service related to the CFB device configuration was not found.
Page 479: Kchangenotifyservicecreationfailed
Unified CM Administration. kChangeNotifyServiceCreationFailed Database change notification subsystem not starting. The background process to activate database changes has failed to start. Database changes affecting the Cisco IP Voice Media Streaming App service will not automatically take effect. History Cisco Unified Communications...
Page 480: Kchangenotifyservicegeteventfailed
Parameter(s) OS Error Code(Int) OS Error Description(String) Recommended Action Check the current status of the Cisco IP Voice Media Streaming App service and monitor for repeated occurrences. kChangeNotifyServiceRestartFailed Database change notification restart failure. The change notification subsystem failed to restart.
Page 481: Kdevicedrivererror
OS Error Code(Int) OS Error Description(String) Recommended Action This service has change notification disabled, it may be reenabled at a later time or restart Cisco IP Voice Media Streaming App service to reenable immediately. kDeviceDriverError IP voice media streaming device driver error. The IP voice media streaming device driver returned an error.
Page 482: Kdevicemgrcreatefailed
Parameters Error [String] Recommended Action Restarting the Cisco IP Voice Media Streaming App service or possibly restarting the server may resolve the error condition. kDeviceMgrCreateFailed Device connection manager failed to start. The device controller was unable to start a connection to control device registration with CallManager.
Page 483: Kdevicemgrregisterkeepaliveresponseerror
Trace Name [String] Recommended Action Check the performance monitor counters for resource availability on Cisco Unified CM and on Cisco IP Voice Media Streaming App. Also, you might run the Platform CLI command "Show Media Streams" to identify possible media connection resource leaks. Possibly reset the media device or restart Cisco IP Voice Media Streaming App or restart the Cisco Unified CM server.
Page 484: Kdevicemgrregisterwithcallmanagererror
Parameters Trace Name [String] Recommended Action Cisco Unified Communications Manager may have gone down or is unable to respond. Check status of Cisco Unified CM. The media device should automatically reregister. kDeviceMgrRegisterWithCallManagerError Connection error with Cisco Unified Communications Manager. The media device was registered with the specified Cisco Unified Communications Manager and received a socket error or disconnect.
Page 485: Kdevicemgrsocketdrvnotifyevtcreatefailed
Sys Log Parameters Device Name [String] Trace Name [String] OS Error Description [String] Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified Communications Manager server. Cisco Unified Communications Manager Managed Services Guide 6-251 OL-22523-01...
Page 486: Kdevicemgrsocketnotifyeventcreatefailed
Parameters Device Name [String] Trace Name [String] OS Error Description [String] Recommended Action Restart the Cisco IP Voice Media Streaming App service and monitor for reoccurrence or restart the Cisco Unified CM server. kDeviceMgrStartTransmissionOutOfStreams Start transmission failure. An error was encountered while starting an RTP transmission audio stream.
Page 487: Kdevicemgrthreadxfailed
Trace Name [String] Recommended Action Check the performance counters for the media resources on Cisco Unified CM and Cisco IP Voice Media Streaming App to determine if there is a resource leak. You should also use the platform CLI command "Show Media Streams"...
Page 488: Kfixedinputcodecstreamfailed
Error text [String] Codec Type [String] Recommended Action Reset MOH device, or restart Cisco IO Voice Media Streaming App service, or restart server. kFixedInputCreateControlFailed Fixed stream control create failure. The audio stream control subsystem for the Fixed MOH audio source failed to start.
Page 489: Kfixedinputcreatesoundcardfailed
Codec Type [String] Recommended Action Reset MOH device, or restart the Cisco IP Voice Media Streaming App service, or restart the server. Check the system log and possibly the traces for Cisco IP Voice Media Streaming App service. Cisco Unified Communications Manager Managed Services Guide...
Page 490: Kfixedinputinitsoundcardfailed
Recommended Action Check that the USB sound is installed. Reset MOH device, or restart Cisco IP Voice Media Streaming App service, or restart the server. The system log and traces from Cisco IP Voice Media Streaming App may contain additional information.
Page 491: Kgetfilenamefailed
Error text [String] Recommended Action Check that the USB sound device is properly installed. Unplug the USB sound device and replug back into the USB connector. Reset MOH device, restart Cisco IP Voice Media Streaming App service, or restart the server. kGetFileNameFailed Get audio source file name failure.
Page 492: Kipvmsmgreventcreationfailed
Warning-Level Alarms kIPVMSMgrEventCreationFailed Creation of required signaling event failed. An error was encountered when creating a signaling event component. This may be due to a resource shortage. The Cisco IP Voice Media Streaming App service will terminate. History Cisco Unified Communications...
Page 493: Kipvmsmgrthreadwaitfailed
Parameters OS Error Description(String) Recommended Action Monitor the status of the Cisco IP Voice Media Streaming App service. It should automatically be restarted. If the error reoccurs, restart the server. kIpVmsMgrThreadWaitFailed Error while waiting for asynchronous notifications of events. An error was reported while the primary control process for Cisco IP Voice Media Streaming App was waiting on asynchronous events to be signaled.
Page 494: Kmohmgrcreatefailed
Parameter(s) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kMOHMgrExitEventCreationFailed Creation of MOH manager exit event failure. An error was encountered when allocating a signaling event. This may be caused by a resource shortage.
Page 495: Kmohmgrthreadxfailed
Parameters OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kMOHMgrThreadxFailed Starting of MOH audio manager failed. An error was encountered when starting the Music-on-Hold audio manager subcomponent. Music-on-Hold audio services will not be avaliable.
Page 496: Kmtpdevicerecordnotfound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kMTPDeviceRecordNotFound MTP device record not found. A device record for the software media termination point device was not found in the database. This is normally automatically added to the database when a server is added to the database.
Page 497: Krequestedmohstreamsfailed
Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Verify the Cisco IP Voice Media Streaming App service parameter for number of CFB calls. Restart the server to reset the stream resources. kRequestedMOHStreamsFailed MOH requested streams failure. The resources for the number of requested streams was not available.
Page 498: Logcollectionjoblimitexceeded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms LogCollectionJobLimitExceeded The number of Log Collection Jobs have exceeded the allowed limit. The number of concurrent trace collection from the server has exceeded the allowed limit of trace collection. The allowed limit is defined in the documentation for Trace and Log Central, however this limit can not be changed by sysadmin.
Page 499: Logpartitionlowwatermarkexceeded
You can clean up the traces using cli "file delete" or using Remote Browse from RTMT Trace and Log Central function. MaliciousCall Malicious Call Identification feature is invoked in Cisco CallManager. History Cisco Unified Communications...
Page 500: Maxdevicespernodeexceeded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameters Called Party Number [String] Called Device Name [String] Called Display Name [String] Calling Party Number [String] Calling Device Name [String] Calling Display Name [String] Recommended Action No action is required.
Page 501: Maxdevicesperproviderexceeded
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms MaxDevicesPerProviderExceeded An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Provider. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiMaxDevicesPerProviderExceeded.
Page 502 RSVP Agent Recommended Action First, go to Cisco Unified CM Administration to check the configuration of the devices that are part of the Media Resource Groups in the Media Resource Group List that was specified in the alarm (Media Resource Group List Configuration window and Media Resource Group Configuration window in Unified CM Administration).
Page 503: Memallocfailed
Check to be sure that the IP Voice Media Streaming App service is enabled on that Unified CM node (Cisco Unified Serviceability > Tools > Service Activation) and if it is not enabled, activate the Cisco IP Voice Media Streaming App service. Devices should try to register. You can also check the status of the service to be sure it is showing as Started (Tools >...
Page 504: Mohnomoreresourcesavailable
CPU are occurring. Correct any anomalous memory issues you find. If you do not find any issues with memory, collect the system/application event logs and the performance (perfmon) logs and report this alarm to the Cisco Technical Assistance Center (TAC). MohNoMoreResourcesAvailable No more MOH resources available.
Page 505: Mtpnomoreresourcesavailable
If all available streams are already in use, none can be allocated. Finally, check the Music On Hold Audio Source Configuration window in Cisco Unified CM Administration to confirm that at least one audio source is configured. If an audio source is not configured, upload an audio file and then configure the audio source in Cisco Unified CM Administration (refer to the Music On Hold configuration documentation for specific details).
Page 506 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms side of the call supports only IPv6 and so an MTP needs to be inserted to perform the necessary conversion between IPv4 and IPv6 packets), or multimedia capability (if a call involving video and/or data in addition to audio requires insertion of an MTP or transcoder then the MTP/transcoder which supports multimedia will be inserted).
Page 507: Mtpdevicerecoverycreatefailed
To check all the Media Resource Groups and their priority go the Media Resources and Media Resource Group List of Cisco Unified CM Administration page and click the appropriate Media Resource Group List and check the Selected Media Resource Groups; the priority decreases from top to bottom. So, the...
Page 508: Notenoughchans
Taking the channel out of service intentionally to perform maintenance on either the near- or far-end; MGCP gateway returns an error code 501 or 510 for a MGCP command sent from Cisco Unified Communications Manager; MGCP gateway doesn't respond to an MGCP command sent by Unified CM three times;...
Page 509: Nocallmanagerfound
In Cisco Unified CM Administration (System > Cisco Unified CM Group), configure at least one Cisco Unified CM node for the Cisco Unified CM Group referenced in this alarm. The Cisco Unified CM Group is part of the device pool to which the specified phone belongs.
Page 510: Qrtrequest
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity WARNING Recommended Action If you notice single small numbers of these alarms in isolation, no action is required on your part.
Page 511: Rejectedroutes
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameters Category(String) Reason Code(String) Report Timestamp(String) Device name.(String) Device IP address.(String) Directory number(String) Recommended Action Investigate the cause for problem report. RejectedRoutes Rejected route due to Untrusted status. This alarm is generated when Unified CM learned a route from the IME server. However, due to the configured Trusted or Untrusted list, the route was rejected.
Page 512: Routelistexhausted
If you cannot identify the cause through these steps, gather the CCM (SDI) trace and contact the Cisco Technical Assistance Center; TAC may be able to locate a cause code which may provide additional explanation for this alarm.
Page 513: Servingfilewarning
Communications Manager (Cisco Unified CM). Either add the phone to Cisco Unified CM or remove the phone from the network. If you still get this error after removing the phone(s), go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Page 514: Ssousernotindb
Spare partition under "Disk Usage" tab in RTMT. If the disk usage shown under that tab is higher than configured value in SparePartitionLowWaterMarkExceeded alert configuration, contact Cisco TAC to troubleshoot the cause of high disk usage in Common partition.
Page 515: Sipstopped
Perform sync manually or wait till next scheduled next sync. SIPStopped Cisco CallManager is not ready to handle calls for the indicated SIP device. Possible reasons could be internal database error, the SIP device is not activated on this node, the SIP device failed to register or the SIP device was deleted from admin page.
Page 516: Siplineregistrationerror
If the alarm is unexpected, check whether the StationPortInitError alarm also fired. Check the Device Pool assigned to the SIP device identified in this alarm to ensure that the Cisco Unified Communications Manager Group of the Device Pool includes the Unified CM node that issued the alarm.
Page 517 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CISCO_12SP CISCO_12S CISCO_30VIP CISCO_7910 CISCO_7960 CISCO_7940 CISCO_7935 CISCO_ATA_186 SCCP_PHONE H323_PHONE CTI_PORT CISCO_7941 CISCO_7971 UNKNOWN CISCO_7989 CISCO_7911 CISCO_7941G_GE CISCO_7961G_GE MOTOROLA_CN622 BASIC_3RD_PARTY_SIP_DEVICE CISCO_7931 CISCO_UNIFIED_COMMUNICATOR CISCO_7921 CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937...
Page 518 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CISCO_12SP CISCO_12S CISCO_30VIP CISCO_7910 CISCO_7960 CISCO_7940 CISCO_7935 CISCO_ATA_186 SCCP_PHONE H323_PHONE CTI_PORT CISCO_7941 CISCO_7971 UNKNOWN CISCO_7989 CISCO_7911 CISCO_7941G_GE CISCO_7961G_GE MOTOROLA_CN622 BASIC_3RD_PARTY_SIP_DEVICE CISCO_7931 CISCO_UNIFIED_COMMUNICATOR CISCO_7921 CISCO_7906 ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937...
Page 519: 30002 Cisco_7920
Cisco Unified Reporting web page. If the database replication status is good, reset the device. If the problem still persists, restart the TFTP service and the Cisco Unified CM service from the Control Center - Feature Services web page.
Page 520 CCMAdmin device page. If the device is a Cisco phone, confirm database replication has a "good status" in the Unified CM Database Status report. This can be found on the Cisco Unified Reporting web page. If the database replication status is good, reset the device. If the problem still persists, restart the TFTP service and the Cisco Unified CM service from the Control Center - Feature Services web page.
Page 521: Siptrunkpartiallyisv
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms SIPTrunkPartiallyISV Some of the remote peers are not available to handle calls for this SIP Trunk. The alarm provides a list of available remote peers and a list of unavailable remote peers, where each peer is separated by semicolon.
Page 522 To fix this issue, perform the following steps: If remote peer is Unified CM, in the remote peer Serviceability application, choose Tools > – Control Center (Feature Services) and ensure the Cisco CallManager service is activated and started. – In the Unified CM Administration for the remote peer, choose Device > Trunk, and ensure the SIP trunk exists with the incoming port in associated SIP Trunk Security Profile configured to be same as originating side SIP Trunk destination port.
Page 523: Softwarelicensenotvalid
DNS server is properly configured. ping <remote peer>, SoftwareLicenseNotValid There is no valid software license; the Cisco IP Voice Media Streaming App service requires a valid software license to operate. History Cisco Unified Communications Release Action 8.0(1)
Page 524: Testalarmwarning
None TotalProcessesAndThreadsExceededThresholdStart The current total number of processes and threads has exceeded the maximum number of tasks configured for Cisco RIS Data Collector service parameter. This situation could indicate some process is leaking or some process has thread leaking. Facility/Sub-Facility...
Page 525: Threadkillingerror
It is also possible that Cisco RIS Data Collector sent a false alarm, which would indicate a defect in the Cisco RIS Data Collector service.
Page 526: Unabletosetorresetmwi
Recommended Action Try restarting the CMI service. If the problem persists, collect the system/application event logs and the performance (perfmon) logs and report to Cisco Technical Assistance Center (TAC). UnableToSetorResetMWI An error occurred when setting the message waiting indication (MWI) lamp...
Page 527: Useruserprecedencealarm
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Alert Manager Parameters Device Name(String) Login Date/Time(String) Login UserID(String) Reason(String) Recommended Action Try again with valid credentials or try resetting the credentials. UserUserPrecedenceAlarm User-to-user IE was not successfully tunneled to destination; please refer to reason code for additional details.
Page 528 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Enum Definitions Code Definition HopCountExceeded—The hop count field in passing User-to-User IE exceeded the maximum value of 10. The reason could be the presence of routing loops across the Unified CM trunk interfaces (PRI, intercluster trunk, and so on). The recommended action is to check that no routing loops exist across the Unified CM trunk interfaces (PRI, intercluster trunk, and so on) and gateway (H.323) devices...
Page 529: Beginthrottlingcalllistblfsubscriptions
Warning-Level Alarms BeginThrottlingCallListBLFSubscriptions Cisco Unified Communications Manager has initiated throttling of CallList BLF Subscriptions as a preventive measure to avoid overloading the system. This alarm is raised when the total number of active BLF subscriptions exceeds the configured limit set by the Presence Subscription Throttling Threshold service parameter.
Page 530: Mohdevicerecoverycreatefailed
Parameters ErrorText(String) Error(ULong0 Recommended Action Check the status of the MOH device. If it is not registered and available, restart the Cisco IP voice Media Streaming App service or restart the server. Cisco Unified Communications Manager Managed Services Guide 6-296...
Page 531: Kdevicemgrexiteventcreationfailed
Trace Name [String] OS Error Text [String] Recommended Action This error may be due to a memory resource shortage. Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified CM server. kMOHDeviceRecordNotFound MOH device was not found for the server. This device gets added automatically when a server gets added to the configuration.
Page 532: Kmohbadmulticastip
Recommended Action If MOH functionality is required, you will have to remove and readd the device to database. Adding and removing the device may impact other configuration settings, for example, Cisco Unified Caution Communications Manager groups and media resource groups.
Page 533: Ssodisabled
Parameters Codec Type [String] Multicast IP Address [String] Recommended Action Correct the setting on the Music-on-Hold device configuration for multicast address. SSODisabled Single Sign On (SSO) disabled on Cisco Unified CM. History Cisco Unified Communications Release Action 8.5(1) New alarm added for this release.
Page 534: Ssoserverunreachable
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Warning Parameters Message(String) Recommended Action Get non null ticket and retry. SSOServerUnreachable SSO server could not be reached. History Cisco Unified Communications...
Page 535: Notice-Level Alarms
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Warning Parameters Servlet Name [String] Reason [String] Recommended Action Check if Tomcat service is up. Notice-Level Alarms The notice-level alarm is 5 and no action is needed unless the information is unexpected. Notifications about interesting system-level conditions which are not error conditions.
Page 536: Authmustchange
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Parameters Authentication failure due to expired soft lock.(String) Recommended Action Administrator may reset the credential. authMustChange Authentication failed because it is marked that it must be changed by the user.“User must change” is set on this credential.
Page 537: Callmanageronline
CallManager/CallManager Severity Notice Parameters Channel Id. [UInt] Unique channel ID [String] Device name. [String] Recommended Action None CallManagerOnline Cisco CallManager service has completed initialization is online. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Notice (5) Parameters CCM Version [String]...
Page 538: Codeyellowexit
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Page 539: Dbinsertvalidateddidfailure
Recommended Action Ensure credential (user name) exists. Could be a database problem. DbInsertValidatedDIDFailure The Insertion of a IME provided e164DID has failed. A failure occurred attempting to insert a Cisco Unified Active Link learned DID Cisco Unified Serviceability Alarm Definition Catalog...
Page 540: Emappstopped
Severity NOTICE Routing List Sys Log Event Log Parameter(s) Servlet Name(String) Recommended Action No action required. EndPointRegistered This alarm occurs when a device is successfully registered with Cisco Unified Communications Manager. Cisco Unified Communications Manager Managed Services Guide 6-306 OL-22523-01...
Page 541 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity NOTICE Routing List Sys Log Data Collector SNMP Traps Alternate Syslog Parameter(s) Device name(String) Device MAC address(String) Device IP address(String) Protocol(String)
Page 542 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Enum Definitions -Performance monitor object type Value Definition Cisco Phone Enum Definitions -Device type Value Definition CISCO_30SP+ CISCO_12SP+ CISCO_12SP CISCO_12S CISCO_30VIP CISCO_7910 CISCO_7960 CISCO_7940 CISCO_7935 CISCO_ATA_186 SCCP_PHONE H323_PHONE CTI_PORT...
Page 543 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Value Definition CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911 CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000 CISCO_TELEPRESENCE_3000 CISCO_TELEPRESENCE_3200 CISCO_TELEPRESENCE_500 CISCO_7925 CISCO_9971 CISCO_6921 CISCO_6941 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008 CISCO_7902 30016 CISCO_IP_COMMUNICATOR 30018...
Page 544: H323Started
No action is required. H323Started Cisco CallManager is ready to handle calls for the indicated H323 device. Cisco Unified Communications Manager is ready to communicate with the indicated H.323 device. Note that this alarm describes the readiness of Unified CM to communicate with the indicated device, but does not provide information about the state of the H.323 device (whether it is ready to communicate as well).
Page 545: Ictcallthrottlingend
H323_PHONE H323_GATEWAY GATEKEEPER TRUNK Recommended Action None ICTCallThrottlingEnd Cisco CallManager starts handling calls for the indicated H323 device. Cisco CallManager has ceased throttling calls on the indicated H.323 device. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Error to Notice.
Page 546: Mgcpgatewaygainedcomm
Parameters Trace Name [String] Recommended Action No action is required. Monitor for reoccurrence. This could be an indication of a security issue. MGCPGatewayGainedComm The MGCP gateway has established communication with Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 8.0(1)
Page 547: Maxcalldurationtimeout
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Recommended Action Informational purposes only; no action is required. MaxCallDurationTimeout An active call was cleared because the amount of time specified in the Maximum Call Duration Timer service parameter had elapsed. If the allowed call duration is too short, you can increase the value. If you do not want a limit on the duration of an active call, you can disable the limit.
Page 548: Sdllinkisv
Notice-Level Alarms Recommended Action If the duration of the call is too short, increase the value in the Cisco CallManager service parameter or disable the maximum duration by setting the Maximum Call Duration Timer parameter to zero. If you suspect a hung gateway port, check the trace files around the time that this alarm occurred to search for the gateway that was involved in the call, then check the status of that gateway to determine if all ports are functioning normally.
Page 549: Sipnormalizationscriptopened
Recommended Action Notification purposes only; no action is required. SIPNormalizationScriptClosed Cisco Unified CM has closed the script for the SIP device. The script is closed at one of the following conditions: The indicated device (SIP trunk) was reset manually or automatically.
Page 550 Cisco Unified CM Administration. DeviceResetAutomatically—The associated device is reset automati- cally; the reset was triggered by an execution error in the script. DeviceDeleted—The associated device is manually deleted in Cisco Unified CM Administration. ScriptDisassociated—A configuration change occurred in Cisco Unified CM Administration and the script is no longer associated with the device.
Page 551: Sipnormalizationautoresetdisabled
The script failed due to execution errors that occurred three times within a 10 minute period. As a result, the normalization script for the indicated SIP device has been disabled. Cisco Unified CM do not attempts to automatically reset either the script or the device for the purpose of recovering the script.
Page 552: Sipstarted
SIPStarted Cisco CallManager is ready to handle calls for the indicated SIP device. This alarm does not indicate the current state of the SIP device, only that Cisco CallManager is prepared to handle calls to or from the SIP device.
Page 553: Siptrunkisv
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Outgoing Port Number. [UInt] Incoming Transport Type [Enum] Outgoing Transport Type [Enum] IPV6Address [Optional]. [String] Enum Definitions for DeviceType 131—SIP_TRUNK • Enum Definitions for InTransportType Code Definition TCP/UDP Enum Definitions for OutTransportType...
Page 554: Smdicmderror
SMDICmdError CMI receives an invalid incoming SMDI message. There are two kinds of incoming messages that Cisco Unified Communications Manager can accept from the voice messaging system; they are OP:MWI(SP)nnnnnnn!(D) and RMV:MWI(SP)nnnnnnn!(D) (where:nnnnnnnnnn = station number (can be 7 or 10 digits), (D) = End Of Transmission, (SP) = space).
Page 555: Smdimessageerror
Severity NOTICE Routing List Event Log Parameter(s) Invalid SMDI command(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Validate DNs is set to false. TestAlarmNotice Testing notice alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity...
Page 556: Totalprocessesandthreadsexceededthresholdend
The current total number of processes and threads is less than the maximum number of tasks configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads. This can occur because a product which was integrated into Cisco Unified Communications Manager has been disabled or deactivated, which reduces the total number of processes and threads running on the system.
Page 557: Adminpassword
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity INFORMATIONAL Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Page 558: Agentonline
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms EventStatus (String) AuditDetails (String) ComponentID (String) Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Page 559: Authsuccess
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_TOMCAT_APPS-LOGIN Cisco Unified Serviceability Alarm Definition Catalog System/Login Severity Informational (6) Parameters Login IP Address/Hostname [String] Login Date/Time [String] Login UserID [String] Login Interface [String] Recommended Action If this event is expected, no action is required; otherwise, notify the administrator.
Page 560: Buildstat
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Recommended Action None BuildStat Device configuration files are being built. This alarm provides information about the BUILD ALL operation to build all types of configuration files.
Page 561: Ciscodirsyncprocessstarted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CiscoDirSyncProcessStarted LDAPSync process started to sync user data on configured agreement ID. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters AgreementId [String] Recommended Action...
Page 562: Ciscodirsyncprocessstoppedauto
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters AgreementId [String] Recommended Action None CiscoDirSyncProcessStoppedAuto LDAPSync process stopped automatically on particular sync agreement. It will restart automatically. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog...
Page 563: Clm_Ipseccertupdated
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Error (String) Recommended Action Verify connectivity between cluster nodes. CLM_IPSecCertUpdated IPSec self-signed cert updated. The IPSec self-signed cert from a peer node in the cluster has been imported due to a change.
Page 564: Clm_Peerstate
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Node's New IP(String) Recommended Action None CLM_PeerState Current ClusterMgr session state.The ClusterMgr session state with another node in the cluster has changed to the current state. Facility/Sub-Facility CCM_CLUSTERMANAGER/CLUSTERMANAGER Cisco Unified Serviceability Alarm Definition Catalog...
Page 565: Credfullupdatefailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None credFullUpdateFailure An error was encountered during update of credential fields. History Cisco Unified Communications Release Action 7.0(1) Error message added. Cisco Unified Serviceability Alarm Definition Catalog...
Page 566: Credupdatefailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms credUpdateFailure The credential update failed most likely because the credential did not pass the security requirements (too short or credential used before, for example). History Cisco Unified Communications Release Action 7.0(1)
Page 567: Dirsyncscheduledtaskover
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms DirSyncScheduledTaskOver Directory synchronization operation started. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters SchedulerID [String] TaskID [String] Recommended Action None DirSyncSchedulerEngineStopped DirSync scheduler engine stopped.
Page 568: Drfla2Mafailure
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters EngineScheduleID [String] Recommended Action None DRFLA2MAFailure DRF Local Agent to Master Agent connection has some problems. History Cisco Unified Communications Manager Release Action 8.0(1) New name changed from CiscoDRFLA2MAFailure.
Page 569: Ciscodrfcomponentregistered
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS/JAVAAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity Informational (6) Parameters Reason [String] Recommended Action Restart the corresponding local agents and the master agent. CiscoDRFComponentRegistered DRF Successfully Registered the requested component.
Page 570: Ciscohardwarelicenseinvalid
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters Reason [String] Recommended Action None CiscoHardwareLicenseInvalid Installation on invalid or obsolete hardware. Cannot upload license files. Cisco Unified Serviceability Alarm Definition Catalog...
Page 571: Cminitializationstatetime
Informational (6) Parameters Initialization State [String] Initialization Time [String] Initialization Time in Milliseconds [UInt] Recommended Action None CMIServiceStatus CMI service is running and working properly.Cisco Unified Serviceability Alarm Definition Catalog. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCMIServiceStatus.
Page 572: Cmtotalinitializationstatetime
Total Initialization Time [String] Total Initialization Time in Milliseconds [UInt] Recommended Action None ConnectionToPDPInService A connection was successfully established between Cisco Unified Communications Manager (Unified CM) and the policy decision point (PDP). Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity...
Page 573: Criticalevent
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None CriticalEvent Failed to write into the primary file path. Audit Event is generated by this application. Cisco Unified Serviceability Alarm Catalog AuditLog Severity INFORMATIONAL Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space.
Page 574: Ctideviceinservice
CallManager service is not available to process request; verify that the Call- Manager service is active. Check the Cisco Unified Serviceability Control Center section in Cisco Unified CM Administration (Tools > Control Center - Feature Services) Device has unregistered with Cisco Unified Communications Manager Device failed to rehome to Cisco Unified Communications Manager;...
Page 575: Ctideviceopened
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List Sys Log Event Log Parameter(s) Device Name(String) Recommended Action This alarm is for informational purposes only; no action is required.
Page 576: Ctilineopened
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action This alarm is for informational purposes only; no action is required. CtiLineOpened Application opened the line. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineOpened.
Page 577: Ctiproviderclosed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List Sys Log Event Log Parameter(s) Directory Number(String) Device Name(String) Recommended Action This alarm is for informational purposes only; no action is required.
Page 578 Unified CM node experiencing high CPU usage. Make sure that the network connectivity between Unified CM and the application by pinging the application server host from Cisco Unified OS Administration and take steps to establish connectivity if it has been lost.
Page 579: Ctiprovideropened
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Value Definition User is not authorized to connect to CTI using TLS. Consider the appli- cation configuration and security configuration for the user, for TAPI applications review the Control Panel >Phone and Modem Options >...
Page 580: Ctideviceoutofservice
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms IPAddress(String) IPV6Address(String) Recommended Action This alarm is for informational purposes only; no action is required. CtiDeviceOutofService Device is out of service. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiDeviceOutofService.
Page 581 Definition Unknown CallManager failure Device has unregistered with Cisco Unified Communications Manager; wait for the device to register CTI failed to rehome the line; verify that the device is registered Undefined line, possible cause could be that line is no more active on...
Page 582: Ctilineinservice
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action This alarm is for informational purposes only; no action is required. CtiLineInService Line is back in service History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineInService.
Page 583: Defaultdurationincachemodified
DeviceApplyConfigInitiated Device Apply Config initiated. This alarm occurs when a system administrator presses the Apply Config button in Cisco Unified Communications Manager (Unified CM). The Apply Config button initiates a conditional restart on devices that support conditional restart. This button triggers the system to determine if any relevant configuration has changed for the device.
Page 584: Deviceapplyconfigresult
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Sys Log Parameter(s) Device name(String) Product type(String) Device type(Enum) Enum Definitions for Device type 493—CISCO_9971 • Recommended Action None DeviceApplyConfigResult Cisco IP Phone has applied its configuration. History Cisco Unified Communications...
Page 585 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Informational (6) Parameters Device Name [String] Device type. [Optional] [Enum]Station Desc [String] Station Dn [String] Enum Definitions for DeviceType...
Page 586 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Code Device Type H323_GATEWAY MUSIC_ON_HOLD DEVICE_PILOT CTI_PORT CTI_ROUTE_POINT VOICE_MAIL_PORT SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 CISCO_MEDIA_SERVER CISCO_VIDEO_CONFERENCE_BRIDGE ROUTE_LIST LOAD_SIMULATOR MEDIA_TERMINATION_POINT MEDIA_TERMINATION_POINT_HARDWARE MEDIA_TERMINATION_POINT_HDV2 MEDIA_TERMINATION_POINT_WS-SVC-CMM CISCO_7941 CISCO_7971 MGCP_STATION MGCP_TRUNK GATEKEEPER 7914_14_BUTTON_LINE_EXPANSION_MODULE TRUNK TONE_ANNOUNCEMENT_PLAYER SIP_TRUNK SIP_GATEWAY WSM_TRUNK...
Page 587: Deviceimagedownloadstart
30032 SCCP_GATEWAY_VIRTUAL_PHONE 30035 IP_STE Recommended Action None DeviceImageDownloadStart Cisco IP Phone has started downloading its firmware load (image). History Cisco Unified Communications Release Action Added DeviceImageDownloadStart to the Phone Catalog in the CallManager alarm definitions. Cisco Unified Serviceability Alarm Definition Catalog...
Page 588: Deviceimagedownloadsuccess
Alternate Syslog Data Collector Parameters DeviceName(String) IPAddress(String) Active(String) RequestedLoadId(String Recommended Action No action is required. DeviceImageDownloadSuccess Cisco IP Phone has successfully downloaded its image. History Cisco Unified Communications Release Action 8.1(5) • Included Routing List. Updated Parameters. • Included Enum Definitions - Method •...
Page 589: Deviceregistered
Enum Definitions - Method Value Definition TFTP HTTP PPID Recommended Action No action is required. DeviceRegistered A device successfully registered with Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 8.5(1) Following information is updated: • Enum Definitions for Performance Monitor ObjType 8.0(1)
Page 590 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Routing List Sys Log Event Log Data Collector SNMP Traps Parameters Device name.[String] Device MAC address [Optional].[String] Device IP address [Optional].[String] Protocol.[String] Device description [Optional].[String] User ID [Optional].[String] Load ID.
Page 591 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Code Reason Cisco H.323 Cisco MGCP Gateway Cisco MOH Device Cisco Analog Access Cisco MGCP FXS Device Cisco MGCP FXO Device Cisco MGCP T1CAS Device Cisco MGCP PRI Device...
Page 592 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CISCO_VGC_VIRTUAL_PHONE ANALOG_ACCESS DIGITAL_ACCESS DIGITAL_ACCESS+ DIGITAL_ACCESS_WS-X6608 ANALOG_ACCESS_WS-X6624 VGC_GATEWAY CONFERENCE_BRIDGE CONFERENCE_BRIDGE_HARDWARE CONFERENCE_BRIDGE_HARDWARE_HDV2 CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM H323_GATEWAY MUSIC_ON_HOLD DEVICE_PILOT CTI_ROUTE_POINT VOICE_MAIL_PORT SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 CISCO_MEDIA_SERVER CISCO_VIDEO_CONFERENCE_BRIDGE ROUTE_LIST LOAD_SIMULATOR MEDIA_TERMINATION_POINT MEDIA_TERMINATION_POINT_HARDWARE MEDIA_TERMINATION_POINT_HDV2 MEDIA_TERMINATION_POINT_WS-SVC-CMM MGCP_STATION MGCP_TRUNK GATEKEEPER 7914_14_BUTTON_LINE_EXPANSION_MODULE...
Page 593 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 7916_24_BUTTON_LINE_EXPANSION_MODULE CKEM_36_BUTTON_LINE_EXPANSION_MODULE UNKNOWN_MGCP_GATEWAY UNKNOWN 30027 ANALOG_PHONE 30028 ISDN_BRI_PHONE 30032 SCCP_GATEWAY_VIRTUAL_PHONE Enum Definitions for IPAddrAttributes Code Reason Unknown—The device has not indicated what this IPv4 address is used for. Administrative only—The device has indicated that this IPv4 address is used for administrative communication (web interface) only.
Page 594: Deviceresetinitiated
Device reset initiated on the specified device. This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration. Reset may cause the device to shut down and come back in service. A device can be reset only when it is registered with Cisco Unified Communications Manager.
Page 595: Devicerestartinitiated
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms CTI_ROUTE_POINT VOICE_MAIL_PORT SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 CISCO_MEDIA_SERVER CISCO_VIDEO_CONFERENCE_BRIDGE ROUTE_LIST LOAD_SIMULATOR MEDIA_TERMINATION_POINT MEDIA_TERMINATION_POINT_HARDWARE MEDIA_TERMINATION_POINT_HDV2 MEDIA_TERMINATION_POINT_WS-SVC-CMM MGCP_STATION MGCP_TRUNK GATEKEEPER 7914_14_BUTTON_LINE_EXPANSION_MODULE TRUNK TONE_ANNOUNCEMENT_PLAYER SIP_TRUNK SIP_GATEWAY WSM_TRUNK REMOTE_DESTINATION_PROFILE 7915_12_BUTTON_LINE_EXPANSION_MODULE 7915_24_BUTTON_LINE_EXPANSION_MODULE 7916_12_BUTTON_LINE_EXPANSION_MODULE 7916_24_BUTTON_LINE_EXPANSION_MODULE CKEM_36_BUTTON_LINE_EXPANSION_MODULE UNKNOWN_MGCP_GATEWAY UNKNOWN 30027...
Page 596: Cisco_Vgc_Phone
Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms This alarm occurs when a device is restarted via the Restart button in Cisco Unified CM Administration window or when a system administrator presses the Apply Config button for a device that does not support conditional restart.
Page 597: Dirsyncscheduleinsertfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms VOICE_MAIL_PORT SOFTWARE_MEDIA_TERMINATION_POINT_HDV2 CISCO_MEDIA_SERVER CISCO_VIDEO_CONFERENCE_BRIDGE ROUTE_LIST LOAD_SIMULATOR MEDIA_TERMINATION_POINT MEDIA_TERMINATION_POINT_HARDWARE MEDIA_TERMINATION_POINT_HDV2 MEDIA_TERMINATION_POINT_WS-SVC-CMM MGCP_STATION MGCP_TRUNK GATEKEEPER 7914_14_BUTTON_LINE_EXPANSION_MODULE TRUNK TONE_ANNOUNCEMENT_PLAYER SIP_TRUNK SIP_GATEWAY WSM_TRUNK REMOTE_DESTINATION_PROFILE 7915_12_BUTTON_LINE_EXPANSION_MODULE 7915_24_BUTTON_LINE_EXPANSION_MODULE 7916_12_BUTTON_LINE_EXPANSION_MODULE 7916_24_BUTTON_LINE_EXPANSION_MODULE CKEM_36_BUTTON_LINE_EXPANSION_MODULE UNKNOWN_MGCP_GATEWAY UNKNOWN 30027 ANALOG_PHONE...
Page 598: Dirsyncschedulerenginestarted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters ScheduleID [String] Recommended Action Check the DirSync configuration and logs DirSyncSchedulerEngineStarted DirSync scheduler engine started.
Page 599: Drfrestorecompleted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Sys Log Parameter(s) Reason(String) Recommended Action Ensure that the backup operation is completed successfully. DRFRestoreCompleted DRF restore completed successfully. Cisco Unified Serviceability Alarm Definition Catalog System/DRF Severity INFORMATIONAL Routing List...
Page 600: Emappstarted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Reason(String) Recommended Action Ensure that the new configurations is appropriate one for the backup/restore operation. EMAppStarted EM Application started successfully. Cisco Unified Serviceability Alarm Definition Catalog System/EMAlarmCatalog Severity...
Page 601: Emccuserloggedout
EndPointResetInitiated This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration. Reset causes the device to shut down and come back in service. A device can be reset only when it is registered with Cisco Unified Communications Manager.
Page 602 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Product type(String) Device type(Enum) Enum Definitions -Device type Value Definition CISCO_30SP+ CISCO_12SP+ CISCO_12SP CISCO_12S CISCO_30VIP CISCO_7910 CISCO_7960 CISCO_7940 CISCO_7935 CISCO_ATA_186 SCCP_PHONE H323_PHONE CTI_PORT CISCO_7941 CISCO_7971 UNKNOWN CISCO_7989 CISCO_7911 CISCO_7941G_GE...
Page 603: Endpointrestartinitiated
Device restart initiated or Apply Config initiated on the specified device. This alarm occurs when a device is restarted via the Restart button in Cisco Unified CM Administration window or when a system administrator presses the Apply Config button for a device that does not support conditional restart.
Page 604 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Routing List Sys Log Alternate Syslog Parameter(s) Device name(String) Product type(String) Device type(Enum) Enum Definitions -Device type Value Definition CISCO_30SP+ CISCO_12SP+ CISCO_12SP CISCO_12S CISCO_30VIP CISCO_7910 CISCO_7960 CISCO_7940 CISCO_7935 CISCO_ATA_186...
Page 605 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms ADVANCED_3RD_PARTY_SIP_DEVICE CISCO_TELEPRESENCE CISCO_7962 CISCO_3951 CISCO_7937 CISCO_7942 CISCO_7945 CISCO_7965 CISCO_7975 CISCO_3911 CISCO_UNIFIED_MOBILE_COMMUNICATOR CISCO_TELEPRESENCE_1000 CISCO_TELEPRESENCE_3000 CISCO_TELEPRESENCE_3200 CISCO_TELEPRESENCE_500 CISCO_7925 CISCO_9971 CISCO_6921 CISCO_6941 CISCO_6961 20000 CISCO_7905 30002 CISCO_7920 30006 CISCO_7970 30007 CISCO_7912 30008...
Page 606: Endthrottlingcalllistblfsubscriptions
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms EndThrottlingCallListBLFSubscriptions CallManager has resumed accepting CallList BLF Subscriptions subsequent to prior throttling. History Cisco Unified Communications Release Action 8.0(1) Severity changed from Warning to Informational. Cisco Unified Serviceability Alarm Definition Catalog...
Page 607: Idsengineinformation
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Event Class ID [String] Event class message [String] Event Specific Message [String] Recommended Action None IDSEngineInformation No error has occurred but some routine event completed in IDS database engine. This alarm is informational.
Page 608: Ipmainformation
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Event class message [String] Event Specific Message [String] Recommended Action Information only. No action is required. IPMAInformation IPMA Information. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications...
Page 609: Itlfileregenerated
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms ITLFileRegenerated New ITL File has been generated. This usually means that a new certificate related to ITLFile has been modified. Cisco Unified Serviceability Alarm Catalog System/TVS Severity INFORMATIONAL Routing List...
Page 610: Kcfbicmperrornotification
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kCFBICMPErrorNotification CFB stream ICMP error. A SW CFB RTP stream had an ICMP (Internet Control Message Protocol) port unreachable error. The stream has been terminated. This ICMP error is a result of the destination end-point does not have the receiving UDP/RTP port open to receive packets.
Page 611: Kdevicemgrlockoutwithcallmanager
Manager has failed to respond to control messages. The TCP control connection to Cisco Unified CM is being suspended. This will cause a switch to another Cisco Unified CM if one is available otherwise the device will be unavailable. There may be a shortage of CPU resource or some other error condition on the Cisco Unified CM server.
Page 612: Kdevicemgrregisterwithcallmanager
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kDeviceMgrRegisterWithCallManager Register with Cisco Unified Communications Manager. The software media device registered with the specified Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows.
Page 613: Kdevicemgrunregisterwithcallmanager
Trace Name [String] OS Error Code [Int] OS Error Description [String] Recommended Action None kDeviceMgrUnregisterWithCallManager Unregister with Cisco Unified Communications Manager. A media device has unregistered with the specified Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows.
Page 614: Kipvmsstarting
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kIPVMSStarting The Cisco IP Voice Media Streaming App service is starting. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Page 615: Kmohicmperrornotification
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters Version [String] IPAddress [String] Hostname [String] ServiceName [String] Recommended Action No action is required. kMOHICMPErrorNotification MOH stream ICMP error. A Music-on-Hold transmission stream had an ICMP (Internet Control Message Protocol) port unreachable error.
Page 616: Kmohmgrisaudiosourceinusethisisnull
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). Severity changed from Error to Informational. • OS Error Description(String) parameter is added.
Page 617: Kmohrewindstreamcontrolnull
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Recommended Action No action is required. kMOHRewindStreamControlNull Attempted to rewind an inactive MOH audio source. An attempt was made to rewind or restart the Music-on-Hold audio source that is inactive. This has been ignored.
Page 618: Kmohrewindstreammediapositionobjectnull
Codec Type [String] Recommended Action None kMTPDeviceStartingDefaults One or more Cisco IP Voice Media Streaming App service parameter settings for the MTP device were not found in the database. The default values are included here. History Cisco Unified Communications Release Action 3.x and 4.x...
Page 619: Kreadcfgmohenabledcodecsnotfound
Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Informational (6) Recommended Action Set the Music-on-Hold service parameter for Cisco IP Voice Media Streaming App service. LoadShareDeActivateTimeout There was timeout during wait for DeActivateLoadShare acknowledgement. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog...
Page 620: Logfilesearchstringfound
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms LogFileSearchStringFound The search string has been found in the log file. Trace and Log Central has found the search string that the user has configured. Facility/Sub-Facility CCM_TCT-LPMTCT Cisco Unified Serviceability Alarm Definition Catalog...
Page 621: Permissiondenied
Calling Party Number(String) Called Party Number(String) Recommended Action If the duration of the hold time is too short, increase the value in the Cisco CallManager service parameter or disable the maximum duration by setting the Maximum Hold Duration Timer parameter to zero.
Page 622: Pktcapservicestopped
Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Recommended Action None PktCapServiceStopped Packet capture service stopped. The packet capture feature has been disabled on the Cisco Unified Communications Manager server. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity...
Page 623: Publicationruncompleted
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Informational (6) Parameters Device Name [String] Packet Capture Mode [String] Packet Capture Duration [String] Recommended Action None PublicationRunCompleted Completion of publication of published DID patterns.
Page 624: Redirectcallrequestfailed
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Failed DIDs(String) RedirectCallRequestFailed CTIManager is unable to redirect a call Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List Sys Log Event Log Parameter(s) Directory Number(String) Partition(String) Recommended Action This alarm is for informational purposes only;...
Page 625: Rollbacktopre8.0Enabled
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms RollBackToPre8.0Enabled Roll Back to Pre 8.0 has been enabled in the Enterprise Parameter page. Cisco Unified Serviceability Alarm Catalog System/TVS Severity INFORMATIONAL Routing List Event Log Data Collector Sys Log Recommended Action None.
Page 626: Safpublishrevoke
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Enum Definitions -Reason Code Value Definition Expired Unreachable Recommended Action This alarm is provided for historic and informational purposes. It helps you understand why certain numbers are in your routing tables, and why others are not. This historical information is useful to help determine why a call to a particular number is not going over IP, when you expect it to.
Page 627: Securityevent
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Unified CM received a Publish Revoke message or Withdraw message from the SAF Forwarder but the service ID in the message is not recognized by Unified CM. Unified CM may not recognize the service ID if the service ID was mistyped in the publish revoke CLI command, or if the service was previously withdrawn.
Page 628: Serviceactivated
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms ServiceActivated This service is now activated. Facility/Sub-Facility CCM_SERVICEMANAGER-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Informational (6) Parameters Service Name(String) Recommended Action None ServiceDeactivated The service is now deactivated.
Page 629: Servicestopped
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Facility/Sub-Facility CCM_CBB-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Generic Severity Informational (6) Parameters IP Address of hosting node(String) IPV6Address[Optional](String) Host name of hosting node(String) Service Name(String) Version Information(String) Recommended Action...
Page 630: Stationalarm
Event Log Recommended Action No action required. This informational message indicates alarm SoftwareLicenseNotValid is cleared. StationAlarm A station device sent an alarm to Cisco Unified Communications Manager, which acts as a conduit from the device to generate this alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER...
Page 631: Testalarmappliance
Events can be phone calls, KeepAlive messages, or excessive SCCP or non-SCCP messages. The maximum number of allowed events is controlled by the Cisco CallManager service parameter, Max Events Allowed. When an individual device exceeds the number configured in that service parameter, Unified CM closes the TCP connection to the device;...
Page 632: Testalarminformational
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Informational (6) Recommended Action None TestAlarmInformational Testing informational alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Informational (6)
Page 633: Useralreadyloggedin
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms UserAlreadyLoggedIn User is already logged in. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Informational (6) Parameters UserID [String] Recommended Action None UserLoggedOut User logged out.
Page 634: Wdinformation
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters UserID [String] Recommended Action None WDInformation WebDialer informational alarm. Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Parameters Servlet Name [String] Reason [String]...
Page 635: Debug-Level Alarms
Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Debug (7) Recommended Action None Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) This section explains the alarms obsoleted in Cisco Unified Serviceability. Cisco Unified Communications Manager Managed Services Guide 6-401 OL-22523-01...
Page 636: Obsolete Alarms In Callmanager Catalog
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in CallManager Catalog Alarm Name Severity Description ConferenceCreated INFORMATIONAL An application controlled conference is created. ConferenceDeleted INFORMATIONAL An application controlled conference is deleted.
Page 637: Obsolete Alarms In Certmonitor Alarm Catalog
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in CertMonitor Alarm Catalog Alarm Name Severity Description CertExpired EMERGENCY Certificate has Expired and needs to be changed at the earliest.
Page 638 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kCtiLineCallInfoResArrayOverflow WARNING Possible internal array overflow condition while generating response to application request for call information. kCtiLineOpenFailAccessDenied WARNING Line open failed.
Page 639: Obsolete Alarms In Db Alarm Catalog
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in DB Alarm Catalog Alarm Name Severity Description ErrorChangeNotifyReconcile ALERT A change notification shared memory reconciliation has occurred. Obsolete Alarms in IpVms Alarm Catalog...
Page 640 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kFixedInputAudioCaptureCreateFaile ERROR Get fixed system device enumerator failure. kFixedInputClassEnumeratorCreateFa ERROR Create fixed class enumerator failure. iled kFixedInputCreateGraphManagerFail ERROR Get fixed graph manager failure.
Page 641 Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kGetIpVmsRenderInterfaceFailed ERROR Get IP VMS render filter private interface failure. kGetMediaControlFailed ERROR Get media control failure. kGetMediaPositionFailed ERROR Get media position failure.
Page 642: Obsolete Alarms In Test Alarm Catalog
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kReadCfgMOHAudioSourceUnknown ERROR Unknown exception. Exception kReadCfgMOHComException ERROR COM error. kReadCfgMOHDblException ERROR Database exception. kReadCfgMOHListComException ERROR COM error. kReadCfgMOHListDblException ERROR Database exception.
Page 643: Cisco Management Information Base
A CCN system comprises multiple regions, with each region consisting of several Cisco Unified CM groups with multiple Cisco Unified CM servers. The MIB can be used by the Cisco Unified CM application, Cisco Unified CM Administration, to present provision and statistics information.
Page 644: C H A P T E R 7 Cisco Management Information Base
• Tables, page 7-21 Alarms, page 7-67 • Notification and Alarms, page 7-70 • Cisco Unified CM Managed Services and SNMP Traps, page 7-106 • Cisco Unified CM Alarms to Enable, page 7-106 • Traps to Monitor, page 7-107 •...
Page 645: Revisions
Deprecated ccmMediaDeviceStatusReason; Added ccmMediaDeviceUnregReason and ccmMediaDeviceRegFailReason in ccmMediaDeviceTable. Deprecated ccmCTIDeviceStatusReason; Added ccmCTIDeviceUnregReason and ccmCTIDeviceRegFailReason in ccmCTIDeviceTable Deprecated ccmH323DevStatusReason; Added ccmH323DevUnregReason and ccmH323DevRegFailReason in ccmH323DeviceTable. Deprecated ccmVMailDevStatusReason; Added ccmVMailDevUnregReason and ccmVMailDevRegFailReason in ccmVoiceMailDeviceTable. Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 646 Added following objects in ccmCTIDeviceInetAddressIPv4 ccmCTIDeviceTable ccmCTIDeviceInetAddressIPv6 These objects replaced the ccmCTIDeviceInetAddressType and ccmCTIDeviceInetAddress. Deprecated following objects in ccmCTIDeviceInetAddressType ccmCTIDeviceTable ccmCTIDeviceInetAddress Added following OBJECT-GROUP ccmCTIDeviceInfoGroupRev3. This group replaced the ccmCTIDeviceInfoGroupRev2 Deprecated following OBJECT-GROUP ccmCTIDeviceInfoGroupRev2 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 647 Deprecated following objects in ccmSIPDevInetAddressType ccmSIPDeviceTable ccmSIPDevInetAddress Deprecated following objects in ccmMediaDeviceInetAddressType ccmMediaDeviceTable ccmMediaDeviceInetAddress Added following scalar objects ccmH323TableEntries ccmSIPTableEntries Obsoleted ciscoCcmMIBComplianceRev3 MODULE-COMPLIANCE Deprecated ciscoCcmMIBComplianceRev4 MODULE-COMPLIANCE Added ciscoCcmMIBComplianceRev5 MODULE-COMPLIANCE Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 648 Description Obsoleted following ccmNotificationsGroup NOTIFICATION-GROUPS ccmNotificationsGroupRev1 Obsoleted following OBJECT-GROUPS ccmInfoGroupRev2 ccmPhoneInfoGroupRev3 ccmSIPDeviceInfoGroup ccmNotificationsInfoGroupRev1 ccmNotificationsInfoGroupRev2 Deprecated following OBJECT-GROUPS ccmInfoGroupRev3 ccmPhoneInfoGroupRev4 ccmSIPDeviceInfoGroupRev1 ccmMediaDeviceInfoGroupRev2 ccmH323DeviceInfoGroupRev1 ccmNotificationsInfoGroupRev3 Added following OBJECT-GROUPS ccmInfoGroupRev4 ccmPhoneInfoGroupRev5 ccmMediaDeviceInfoGroupRev3 ccmNotificationsInfoGroupRev4 ccmH323DeviceInfoGroupRev2 ccmSIPDeviceInfoGroupRev2 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 649 Updated CcmDevFailCauseCode definition to authenticationError include more cause codes. invalidX509NameInCertificate invalidTLSCipher, directoryNumberMismatch malformedRegisterMsg Updated the description of these objects. ccmPhoneFailedInetAddress ccmGatewayInetAddress ccmMediaDeviceInetAddress ccmGatekeeperInetAddress ccmCTIDeviceInetAddress ccmH323DevInetAddress ccmH323DevCnfgGKInetAddress ccmH323DevAltGK2InetAddress ccmH323DevAltGK3InetAddress ccmH323DevAltGK4InetAddress ccmH323DevAltGK5InetAddress ccmH323DevActGKInetAddress ccmH323DevRmtCM1InetAddress ccmH323DevRmtCM2InetAddress ccmH323DevRmtCM3InetAddress ccmVMailDevInetAddress Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 650 Updated the description of — ccmCallManagerAlarmEnable Added the following object groups ccmPhoneInfoGroupRev4 ccmNotificationsInfoGroupRev3 ccmSIPDeviceInfoGroupRev1 Added the following notification groups: — ccmNotificationsGroupRev2 Added MIB compliance — ciscoCcmMIBComplianceRev4 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 651 History of MIB Revisions (continued) Date Action Description 08-02-2004 Obsoleted ccmDeviceProductId ccmTimeZoneOffset ccmPhoneType ccmPhoneLastError ccmPhoneTimeLastError ccmPhoneExtensionTable ccmPhoneExtensionTable ccmPhoneExtensionEntry ccmPhoneExtensionEntry ccmPhoneExtensionIndex ccmPhoneExtensionIndex ccmPhoneExtension ccmPhoneExtensionMultiLines ccmPhoneExtensionInetAddressType ccmPhoneExtensionInetAddress ccmPhoneFailedName ccmGatewayType ccmGatewayProductId ccmActivePhones ccmInActivePhones ccmActiveGateways ccmInActiveGateways ccmMediaDeviceType ccmCTIDeviceType ccmCTIDeviceAppInfo Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 652 Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions (continued) Date Action Description ccmH323DevProductId, ccmVMailDevProductId ciscoCcmMIBComplianceRev2 ccmInfoGroupRev1 ccmPhoneInfoGroupRev1 ccmGatewayInfoGroupRev1 ccmCTIDeviceInfoGroup ccmNotificationsInfoGroup ccmPhoneInfoGroupRev2 ccmGatewayInfoGroupRev2 ccmMediaDeviceInfoGroupRev1 ccmCTIDeviceInfoGroupRev1 ccmH323DeviceInfoGroup ccmVoiceMailDeviceInfoGroup Cisco Unified Communications Manager Managed Services Guide 7-10 OL-22523-01...
Page 653 Added ccmH323DeviceInfo and ccmVoiceMailDeviceInfo objects Updated ccmRegionAvailableBandwidth definition to include two more bandwidth types: bwGSM and bwWideband Deprecated ccmTimeZoneOffset object Added ccmTimeZoneOffsetHours and ccmTimeZoneOffsetMinutes to ccmTimeZoneTable Cisco Unified Communications Manager Managed Services Guide 7-11 OL-22523-01...
Page 654 The ccmGatewayTrunkInfo (this was never supported) Added ccmMediaDeviceStatusReason ccmMediaDeviceStatusReason, ccmMediaDeviceTimeLastStatusUpdt ccmMediaDeviceTimeLastRegistered to ccmMediaDeviceTable Added More types to ccmMediaDeviceType Added Rejected status to ccmMediaDeviceStatus Deprecated The ccmGatekeeperTable definition Added Rejected status to ccmGatekeeperstatus Updated ccmMIBCompliance statements Cisco Unified Communications Manager Managed Services Guide 7-12 OL-22523-01...
Page 655 MIB) Added ccmPhoneFailedTable and ccmPhoneStatusUpdateTable Added ccmMIBNotifications Added New ccmGatewayType and ccmPhoneType Added This revision clause. 03-10-2000 The initial version of this MIB module ::= { ciscoMgmt 156 } Cisco Unified Communications Manager Managed Services Guide 7-13 OL-22523-01...
Page 656: Definitions
RFC 2578. noError: No Error unknown: Unknown error cause noEntryInDatabase: Device not configured properly in the Cisco Unified CM database databaseConfigurationError: Device configuration error in the Cisco Unified CM database Cisco Unified Communications Manager Managed Services Guide...
Page 657 Indicates Cipher mismatch during TLS handshake process directoryNumberMismatch: Indicates mismatch between the directory number that the SIP device is trying to register with and the directory number configured in the Cisco Unified CM for the SIP device malformedRegisterMsg: Indicates that SIP device attempted to register with Cisco Unified CM, but...
Page 658 The device type reported by the device does not match the device type configured on the Cisco Unified CM addressingModeMismatch: (SCCP only) The Cisco Unified CM detected an error related to the addressing mode configured for the device. One of the following errors were detected: The device is configured to use only IPv4 addressing, but did not specify an IPv4 address.
Page 659 Device not configured properly in the Cisco Unified CM database databaseConfigurationError: Device configuration error in the Cisco Unified CM database deviceNameUnresolveable: The Cisco Unified CM is unable to resolve the device name to an IP Address internally maxDevRegExceeded: Maximum number of device registrations have been reached...
Page 660 Cisco Unified CM detected that the device attempted to register to two nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to re-home to a single node.
Page 661 CcmDeviceStatus ::= TEXTUAL-CONVENTION STATUS current DESCRIPTION This syntax is used to identify the registration status of a device with the local Cisco Unified CM. The status is as follows: – unknown—The registration status of the device is unknown –...
Page 662: Objects
CcmDeviceLineStatus ::= TEXTUAL-CONVENTION STATUS current DESCRIPTION This syntax is used to identify the registration status of a line of the device with the local Cisco Unified CM. The status is as follows: unknown—The registration status of the device line is unknown –...
Page 663: Tables
An entry (conceptual row) in the CallManager Group table, containing the information about a CallManager group in a Cisco Unified CM cluster. An entry is created to represent a CallManager Group. New entries to the CallManager Group table in the database are created when the User inserts a new CallManager Group via the CallManager Web Admin pages.
Page 664: Cisco Unified Cm Table
STATUS current DESCRIPTION The table containing information of all the Cisco Unified CMs in a Cisco Unified CM cluster that the local Cisco Unified CM knows about. When the local Cisco Unified CM is restarted, this table will be refreshed.
Page 665 OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a CallManager in a Cisco Unified CM cluster. ::= { ccmEntry 1 } ccmName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128))
Page 666 SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies IP address of the Cisco Unified CM. The type of address for this is identified by ccmInetAddressType. ::= { ccmEntry 7 } Cisco Unified Communications Manager Managed Services Guide 7-24...
Page 667: Cisco Unified Cm Group Mapping Table
STATUS current DESCRIPTION The unique ID of the Cluster to which this Cisco Unified CM belongs. At any point in time, the Cluster ID helps in associating a Cisco Unified CM to any given Cluster. ::= { ccmEntry 8 }...
Page 668: Cisco Unified Cm Region Table
An entry (conceptual row) in the Region Table, containing the information about a region. INDEX { ccmRegionIndex } ::= { ccmRegionTable 1 } CcmRegionEntry ::= SEQUENCE { ccmRegionIndex CcmIndex, ccmRegionName SnmpAdminString ccmRegionIndex OBJECT-TYPE SYNTAX CcmIndex Cisco Unified Communications Manager Managed Services Guide 7-26 OL-22523-01...
Page 669: Cisco Unified Cm Region Pair Table
SYNTAX SEQUENCE OF CcmRegionPairEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing the list of all geographical region pairs defined for a Cisco Unified CM cluster. The pair consists of the Source region and Destination region. ::= { ccmGeneralInfo 5 } ccmRegionPairEntry OBJECT-TYPE...
Page 670 For low bandwidth using G.723 codec bwG729: For low bandwidth using G.729 codec bwG711: For high bandwidth using G.711 codec bwGSM: For GSM bandwidth 13K bwWideband: For Wideband 256K. ::= { ccmRegionPairEntry 3 } Cisco Unified Communications Manager Managed Services Guide 7-28 OL-22523-01...
Page 671: Cisco Unified Cm Time Zone Table
OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Time Zone group entry in the table. ::= { ccmTimeZoneEntry 1 } ccmTimeZoneName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128))
Page 672: Device Pool Table
DESCRIPTION An entry (conceptual row) in the device pool Table, containing the information about a particular device pool. INDEX { ccmDevicePoolIndex } ::= { ccmDevicePoolTable 1 } CcmDevicePoolEntry ::= SEQUENCE { Cisco Unified Communications Manager Managed Services Guide 7-30 OL-22523-01...
Page 673 STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Device Pool entry in the table. Each entry contains Region, Date/Time Group and CallManager Group criteria that will be common among many devices, for that entry.
Page 674: Cisco Unified Cm Product Type Table
OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies an entry in the ccmProductTypeTable. ::= { ccmProductTypeEntry 1 } Cisco Unified Communications Manager Managed Services Guide 7-32...
Page 675 Cisco Management Information Base CISCO-CCM-MIB ccmProductType OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION The type of the product as defined in the Cisco Unified CM database. ::= { ccmProductTypeEntry 2 } ccmProductName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..100)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the product as defined in the Cisco Unified CM database.
Page 676: Phone Table
STATUS current DESCRIPTION The table containing the list of all IP Phone devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed.
Page 677 OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Phone within the Cisco Unified CM. ::= { ccmPhoneEntry 1 } ccmPhonePhysicalAddress OBJECT-TYPE SYNTAX MacAddress MAX-ACCESS read-only...
Page 678 ::= { ccmPhoneEntry 7 } ccmPhoneTimeLastRegistered OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time when the phone last registered with the Cisco Unified CM. ::= { ccmPhoneEntry 8 } ccmPhoneE911Location OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..255)) MAX-ACCESS read-only STATUS current DESCRIPTION The E911 location of the phone.
Page 679 A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable. A value of 0 indicates that the index to the ccmProductTypeTable is Unknown. ::= { ccmPhoneEntry 18 } ccmPhoneProtocol OBJECT-TYPE SYNTAX CcmPhoneProtocolType MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-37 OL-22523-01...
Page 680 The name of the phone. The name of the phone can be <prefix> + MAC Address, where <prefix> is SEP for Cisco SCCP and SIP Phones. In the case of other phones such as communicator (soft phone) it can be free-form name, a string that uniquely identifies the phone.
Page 681 If the upgrade fails then the ccmPhoneLoadID has the configured load ID and ccmPhoneActiveLoadID has the actual load ID that is running on the phone. ::= { ccmPhoneEntry 25 } ccmPhoneUnregReason OBJECT-TYPE SYNTA CcmDevUnregCauseCode MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-39 OL-22523-01...
Page 682: Phone Failed Table
OBJECT-TYPE SYNTAX CcmPhoneFailedEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry (conceptual row) in the PhoneFailed Table, one for each phone failure in the Cisco Unified INDEX { ccmPhoneFailedIndex } ::= { ccmPhoneFailedTable 1 } CcmPhoneFailedEntry ::= SEQUENCE { ccmPhoneFailedIndex CcmIndex,...
Page 683 SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that is incremented with each new entry in the ccmPhoneFailedTable. This integer value will wrap if needed. ::= { ccmPhoneFailedEntry 1 } ccmPhoneFailedTime OBJECT-TYPE...
Page 684 ::= { ccmPhoneFailedEntry 10 } ccmPhoneFailedIPv6Attribute OBJECT-TYPE SYNTAX INTEGER unknown(0), adminOnly(1), controlOnly(2), adminAndControl(3) MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-42 OL-22523-01...
Page 685: Phone Status Update Table
An entry (conceptual row) in the PhoneStatusUpdate Table, one for each phone status update in the Cisco Unified CM. INDEX { ccmPhoneStatusUpdateIndex } ::= { ccmPhoneStatusUpdateTable 1 } CcmPhoneStatusUpdateEntry ::= SEQUENCE { ccmPhoneStatusUpdateIndex CcmIndex, Cisco Unified Communications Manager Managed Services Guide 7-43 OL-22523-01...
Page 686 SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that is incremented with each new entry in the ccmPhoneStatusUpdateTable. This integer value will wrap if needed. ::= { ccmPhoneStatusUpdateEntry 1 } ccmPhoneStatusPhoneIndex OBJECT-TYPE...
Page 687: Enhanced Phone Extension Table With Combination Index
States the type of phone status change. unknown: Unknown status phoneRegistered: Phone has registered with the Cisco Unified CM phoneUnregistered: Phone is no longer registered with the Cisco Unified CM phonePartiallyregistered: Phone is partially registered with the Cisco Unified CM ::= { ccmPhoneStatusUpdateEntry 4 }...
Page 688 OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Phone Extension within the Cisco Unified CM. ::= { ccmPhoneExtnEntry 1 } ccmPhoneExtn OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24))
Page 689: Gateway Table
STATUS current DESCRIPTION The table containing the list of all gateway devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed. ::= { ccmGatewayInfo 1 }...
Page 690 STATUS current DESCRIPTION This is the Gateway name assigned to the Gateway in the Cisco Unified CM. This name is assigned when a new device of type Gateway is added to the Cisco Unified CM. ::= { ccmGatewayEntry 2 }...
Page 691 Cisco Unified Communications Manager Managed Services Guide 7-49 OL-22523-01...
Page 692 MAX-ACCESS read-only STATUS current DESCRIPTION The status of the gateway. The Gateway status changes from Unknown to Registered when the Gateway registers itself with the local Cisco Unified CM. ::= { ccmGatewayEntry 5 } ccmGatewayDevicePoolIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only...
Page 693 The D-Channel is down unknown(3):The D-Channel status is unknown notApplicable(4): The D-channel status is not applicable for this gateway. ::= { ccmGatewayEntry 13 } ccmGatewayDChannelNumber OBJECT-TYPE SYNTAX Integer32 (-1..24) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-51 OL-22523-01...
Page 694: Gateway Trunk Table
DESCRIPTION The reason code associated with registration failed gateway. ::= { ccmGatewayEntry 17 } Gateway Trunk Table CcmGatewayTrunkEntry ::= SEQUENCE { ccmGatewayTrunkIndex CcmIndex, ccmGatewayTrunkType INTEGER, ccmGatewayTrunkName SnmpAdminString, ccmTrunkGatewayIndex CcmIndexOrZero, ccmGatewayTrunkStatus INTEGER Cisco Unified Communications Manager Managed Services Guide 7-52 OL-22523-01...
Page 695: All Scalar Objects
::= { ccmGlobalInfo 8 } ccmUnregisteredGateways OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of gateways that are unregistered or have lost contact with the local call manager. ::= { ccmGlobalInfo 9 } Cisco Unified Communications Manager Managed Services Guide 7-53 OL-22523-01...
Page 696 SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of CTI devices that are registered and actively in communication with the local call manager. ::= { ccmGlobalInfo 14 } ccmUnregisteredCTIDevices OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-54 OL-22523-01...
Page 697 OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of voice messaging devices whose registration requests were rejected by the local call manager. ::= { ccmGlobalInfo 19 } ccmCallManagerStartTime OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-55 OL-22523-01...
Page 698 This value and sysUpTime should be used together to find if the table has changed or not. When the SNMP service is restarted this value will be reset to 0. ::= { ccmGlobalInfo 23 } ccmGatewayTableStateId OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-56 OL-22523-01...
Page 699 The initial value of this object is 0, which indicates that no entries have been added to this table. When the SNMP service is restarted this value will be reset to 0. ::= { ccmGlobalInfo 27 } ccmPhFailedTblLastAddedIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-57 OL-22523-01...
Page 700 ::= { ccmGlobalInfo 30 } ccmPartiallyRegisteredPhones OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of phones that are partially registered with the local Cisco Unified CM. ::= { ccmGlobalInfo 31 } ccmH323TableEntries OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only STATUS current DESCRIPTION The current number of entries in ccmH323DeviceTable.
Page 701: Media Device Table
STATUS current DESCRIPTION The table containing a list of all Media Devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed. ::= { ccmMediaDeviceInfo 1 }...
Page 702 OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that identifies a Media Device entry in the table. ::= { ccmMediaDeviceEntry 1 } ccmMediaDeviceName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only...
Page 703 SYNTAX InetAddressIPv4 MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the last known primary IPv4 address of the Media Device. This object contains value zero if IPV4 address is not available. Cisco Unified Communications Manager Managed Services Guide 7-61 OL-22523-01...
Page 704: Cti Device Table
STATUS current DESCRIPTION—The table containing a list of all CTI (Computer Telephony Integration) Devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed.
Page 705 SYNTAX SnmpAdminString (SIZE(0..64)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the CTI Device. This name is assigned to the CTI Device when it is added to the Cisco Unified CM. Cisco Unified Communications Manager Managed Services Guide 7-63 OL-22523-01...
Page 706 MAX-ACCESS read-only STATUS current DESCRIPTION The status of the CTI Device. The CTI Device status changes from unknown to registered when it registers itself with the local Cisco Unified CM. ::= { ccmCTIDeviceEntry 5 } ccmCTIDevicePoolIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only...
Page 707 The reason code associated with unregistered CTI Device. ::= { ccmCTIDeviceEntry 16 } ccmCTIDeviceRegFailReason OBJECT-TYPE SYNTAX CcmDevRegFailCauseCode MAX-ACCESS read-only STATUS current DESCRIPTION The reason code associated with registration failed CTI Device. Cisco Unified Communications Manager Managed Services Guide 7-65 OL-22523-01...
Page 708: Cti Device Directory Number Table
An arbitrary integer, selected by the local system, that identifies a Directory Number of a CTI Device. ::= { ccmCTIDeviceDirNumEntry 1 } ccmCTIDeviceDirNum OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24)) MAX-ACCESS read-only STATUS current DESCRIPTION A Directory Number of the CTI Device. Cisco Unified Communications Manager Managed Services Guide 7-66 OL-22523-01...
Page 709: Alarms
Enabling this object will allow the Cisco Unified CM agent to generate the following alarms: ccmCallManagerFailure, ccmMediaResourceListExhausted, ccmRouteListExhausted and ccmTLSConnectionFailure. This is the default value. false(2): Disabling this object will stop the generation of the following alarms by the Cisco Unified CM agent: ccmCallManagerFailure ccmMediaResourceListExhausted, ccmRouteListExhausted and ccmTLSConnectionFailure.
Page 710: Phone Status Update Config Objects
A value of zero indicates that the alarm notification is disabled. DEFVAL { 0 } ::= { ccmAlarmConfigInfo 4 } ccmPhoneStatusUpdateStorePeriod OBJECT-TYPE SYNTAX Integer32 (1800..3600) UNITS seconds MAX-ACCESS read-write STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-68 OL-22523-01...
Page 711: Gateway Alarm Enable
MAX-ACCESS read-write STATUS current DESCRIPTION Allows the generation of alarms in response to Gateway general failures that the Cisco Unified CM is aware of. true(1): Enabling this object will allow the Cisco Unified CM agent to generate the following alarms: ccmGatewayFailedReason ccmGatewayLayer2Change (This is the default value.)
Page 712: Notification And Alarms
Warning condition notice: Normal but significant condition informational:Informational situation. ::= { ccmNotificationsInfo 1 } ccmFailCauseCode OBJECT-TYPE SYNTAX INTEGER { unknown(1), heartBeatStopped(2), routerThreadDied(3), timerThreadDied(4), criticalThreadDied(5), deviceMgrInitFailed(6), digitAnalysisInitFailed(7), callControlInitFailed(8), linkMgrInitFailed(9), dbMgrInitFailed(10), msgTranslatorInitFailed(11), suppServicesInitFailed(12) Cisco Unified Communications Manager Managed Services Guide 7-70 OL-22523-01...
Page 713 MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The Cause code of the failure. This cause is derived from a monitoring thread in the Cisco Unified CM or from a heartbeat monitoring process. unknown: Unknown heartBeatStopped: The Cisco Unified CM stops generating a heartbeat...
Page 714 SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The name of a Route List. This name is assigned when a new Route List is added to the Cisco Unified CM. ::= { ccmNotificationsInfo 8 } ccmGatewayPhysIfIndex OBJECT-TYPE SYNTAX Integer32 (1..2147483647)
Page 715 MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The layer 2 status of a physical interface in a gateway that has registered with the local Cisco Unified unknown:Unknown status up: Interface is up down: Interface is down. ::= { ccmNotificationsInfo 10 } ccmMaliCallCalledPartyName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128))
Page 716 MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The name of the source device from where the problem was reported. ::= { ccmNotificationsInfo 18 } ccmQualityRprtClusterId OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current Cisco Unified Communications Manager Managed Services Guide 7-74 OL-22523-01...
Page 717 ::= { ccmNotificationsInfo 23 } ccmTLSDevInetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION This object identifies the type of address for the device for which TLS connection failure was reported. Cisco Unified Communications Manager Managed Services Guide 7-75 OL-22523-01...
Page 718: H323 Device Table
::= { ccmNotificationsInfo 25 } ccmTLSConnFailTime OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The time when TLS connection failure was detected by the local Cisco Unified CM. ::= { ccmNotificationsInfo 26 } ccmTLSConnectionFailReasonCode OBJECT-TYPE SYNTAX INTEGER { unknown (1), authenticationerror(2),...
Page 719 STATUS current DESCRIPTION The table containing a list of all H323 devices in the Cisco Unified CM cluster that the local Cisco Unified CM is aware of. When the local Cisco Unified CM is restarted, this table will be refreshed.
Page 720 OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that identifies a H323 Device entry in the table. ::= { ccmH323DeviceEntry 1 } ccmH323DevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only...
Page 721 The type of address for this is identified by ccmH323DevCnfgGKInetAddressType. ::= { ccmH323DeviceEntry 8 } ccmH323DevAltGK1InetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-79 OL-22523-01...
Page 722 This object identifies the IP address type of the third alternate gatekeeper. The value of this object is 'unknown(0)' if the IP address of a H323 gatekeeper is not available. ::= { ccmH323DeviceEntry 13 } ccmH323DevAltGK3InetAddress OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-80 OL-22523-01...
Page 723 This object identifies the IP address type of the fifth alternate gatekeeper. The value of this object is 'unknown(0)' if the IP address of a H323 gatekeeper is not available. ::= { ccmH323DeviceEntry 17 } ccmH323DevAltGK5InetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-81 OL-22523-01...
Page 724 H323 device with the gatekeeper is unknown registered: The H323 device has registered with the gatekeeper successfully unregistered: The H323 device is no longer registered with the gatekeeper Cisco Unified Communications Manager Managed Services Guide 7-82 OL-22523-01...
Page 725 When there is no first remote call manager configured, this object contains an empty string. The type of address for this is identified by ccmH323DevRmtCM1InetAddressType. ::= { ccmH323DeviceEntry 26 } ccmH323DevRmtCM2InetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 7-83 OL-22523-01...
Page 726 A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable. A value of zero indicates that the index to the ccmProductTypeTable is Unknown. ::= { ccmH323DeviceEntry 31 } ccmH323DevUnregReason OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-84 OL-22523-01...
Page 727: Voice Mail Device Table
DESCRIPTION The table containing a list of all voice messaging devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed. ::= { ccmVoiceMailDeviceInfo 1 }...
Page 728 OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that identifies a voice messaging device entry in the table. ::= { ccmVoiceMailDeviceEntry 1 } ccmVMailDevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only...
Page 729 CISCO-CCM-MIB STATUS current DESCRIPTION The status of the Voice Messaging Device. The Voice Messaging Device status changes from unknown to registered when it registers itself with the local Cisco Unified CM. ::= { ccmVoiceMailDeviceEntry 5 } ccmVMailDevInetAddressType OBJECT-TYPE SYNTAX InetAddressType...
Page 730: Voice Mail Directory Number Table
OBJECT-TYPE SYNTAX CcmVoiceMailDeviceDirNumEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry (conceptual row) in the VoiceMailDirNum Table, has the associated directory number for a Voice Messaging Device. INDEX { ccmVMailDevIndex, ccmVMailDevDirNumIndex } Cisco Unified Communications Manager Managed Services Guide 7-88 OL-22523-01...
Page 731: Quality Report Alarm Configuration Information
DESCRIPTION Allows the generation of the quality report alarm. true(1): Enabling this object will allow the Cisco Unified CM agent to generate the ccmQualityReport alarm. This is the default value. false(2): Disabling this object will stop the generation of the ccmQualityReport alarm by the Cisco Unified CM agent.
Page 732 STATUS current DESCRIPTION The table containing a list of all SIP trunks in the Cisco Unified CM cluster that the local Cisco Unified CM is aware of. When the local Cisco Unified CM is restarted, this table will be refreshed.
Page 733 ::= { ccmSIPDeviceEntry 4 } ccmSIPInTransportProtocolType OBJECT-TYPE SYNTAX CcmSIPTransportProtocolType MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the transport protocol type used by Cisco Unified CM for setting up incoming SIP call. ::= { ccmSIPDeviceEntry 7 } ccmSIPInPortNumber OBJECT-TYPE SYNTAX InetPortNumber MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the port number used by Cisco Unified CM for setting up incoming SIP call.
Page 734: Notifications Types
CISCO-CCM-MIB ccmSIPOutTransportProtocolType OBJECT-TYPE SYNTAX CcmSIPTransportProtocolType MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the transport protocol type used by Cisco Unified CM for setting up outgoing SIP call. ::= { ccmSIPDeviceEntry 9 } ccmSIPOutPortNumber OBJECT-TYPE SYNTAX InetPortNumber MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the port number used by Cisco Unified CM for setting up outgoing SIP call.
Page 735 STATUS current DESCRIPTION This Notification signifies that the Cisco Unified CM process detects a failure in one of its critical subsystems. It can also be detected from a heartbeat/event monitoring process. ::= { ccmMIBNotifications 1 } ccmPhoneFailed NOTIFICATION-TYPE...
Page 736 CISCO-CCM-MIB ccmRouteListExhausted NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmRouteListName STATUS current DESCRIPTION This Notification indicates that the Cisco Unified CM could not find an available route in the indicated route list. ::= { ccmMIBNotifications 6 } ccmGatewayLayer2Change NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmGatewayName,...
Page 737 OBJECTS { ccmAlarmSeverity, ccmTLSDevName, ccmTLSDevInetAddressType, ccmTLSDevInetAddress, ccmTLSConnectionFailReasonCode, ccmTLSConnFailTime STATUS current DESCRIPTION This Notification is sent when Cisco Unified CM fails to open TLS connection for the indicated device. ::= { ccmMIBNotifications 10 } ccmGatewayFailedReason NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmGatewayName, ccmGatewayInetAddressType, ccmGatewayInetAddress,...
Page 738: Mib Conformance Statements
::= { ciscoCcmMIBConformance 1 } ciscoCcmMIBGroups OBJECT IDENTIFIER ::= { ciscoCcmMIBConformance 2 } Compliance Statements ciscoCcmMIBComplianceRev7 MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities that implement the Cisco Unified CM MIB. MANDATORY-GROUPS { ccmInfoGroupRev4, ccmPhoneInfoGroupRev6, ccmGatewayInfoGroupRev4, ccmMediaDeviceInfoGroupRev4, ccmCTIDeviceInfoGroupRev4, ccmNotificationsInfoGroupRev5,...
Page 739 STATUS current DESCRIPTION A collection of objects that provide info about all Media Devices within the scope of the local Cisco Unified CM. It comprises of the MediaDevice table. ::= { ciscoCcmMIBGroups 26 } ccmCTIDeviceInfoGroupRev2 OBJECT-GROUP OBJECTS {...
Page 740 DESCRIPTION A collection of objects that provide information about all Cisco Unified Communications Managers and its related information within a Cisco Unified CM cluster. It comprises of GroupTable, ccmTable, GroupMappingTable, Region, TimeZone, Device Pool and ProductType tables. ::= { ciscoCcmMIBGroups 34 }...
Page 741 STATUS current DESCRIPTION A collection of objects that provide information about all SIP Trunk devices within the scope of the local Cisco Unified Communications Manager. It comprises of the SIP Device table. ::= { ciscoCcmMIBGroups 37 } ccmPhoneInfoGroupRev6 OBJECT-GROUP OBJECTS {...
Page 742 STATUS current DESCRIPTION A collection of objects that provide information about all phones within the scope of the local Cisco Unified Communications Manager. It comprises of the Phone and Phone Extension tables. ::= { ciscoCcmMIBGroups 41 } ccmNotificationsInfoGroupRev5 OBJECT-GROUP...
Page 743 STATUS current DESCRIPTION A collection of objects that provide information about all the Notifications generated by the Cisco Unified CM Agent. ::= { ciscoCcmMIBGroups 42 } ccmGatewayInfoGroupRev4 OBJECT-GROUP Cisco Unified Communications Manager Managed Services Guide 7-101...
Page 744 STATUS current DESCRIPTION A collection of objects that provide information about all Gateways within the scope of the local Cisco Unified CM. It comprises of the Gateway table. ::= { ciscoCcmMIBGroups 43 } ccmMediaDeviceInfoGroupRev4 OBJECT-GROUP OBJECTS { ccmMediaDeviceName,...
Page 745 STATUS current DESCRIPTION A collection of objects that provide information about all Media Devices within the scope of the local Cisco Unified Communications Manager. It comprises of the MediaDevice table. ::= { ciscoCcmMIBGroups 44 } ccmCTIDeviceInfoGroupRev4 OBJECT-GROUP OBJECTS {...
Page 746 STATUS current DESCRIPTION A collection of objects that provide information about all H323 devices within the scope of the local Cisco Unified Communications Manager. It comprises of the H323Device table. ::= { ciscoCcmMIBGroups 46 } ccmVoiceMailDeviceInfoGroupRev2 OBJECT-GROUP OBJECTS {...
Page 747 STATUS current DESCRIPTION A collection of objects that provide information about all Voice Messaging Devices within the scope of the local Cisco Unified CM. It comprises of the ccmVoiceMailDevice and ccmVoiceMailDirNum tables. ::= { ciscoCcmMIBGroups 47 } ccmNotificationsGroupRev3 NOTIFICATION-GROUP...
Page 748: Cisco Unified Cm Managed Services And Snmp Traps
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Cisco Unified CM Managed Services and SNMP Traps The services that are provided in Cisco Unified Serviceability and the SNMP trap components to which they track are described in Table 7-2. Table 7-2...
Page 749: Traps To Monitor
Traps to Monitor The following are Cisco Unified CM traps to monitor: ccmCallManagerFailed. This trap means that Cisco Unified CM has detected a failure in one of its • critical subsystems. It can also be detected from a heartbeat/event monitoring process. The OID is 1.3.6.1.4.1.9.9.156.2.0.1.
Page 750 Cisco Unified CM Media Resource • Exhausted—CISCO-CCM-MIB::ccmMediaResourceListExhausted. This notification indicates that Cisco Unified CM has run out a certain specified type of resource. The OID is 1.3.6.1.4.1.9.9.156.2.0.5. The critical trap components are: ccmAlarmSeverity OID is 1.3.6.1.4.1.9.9.156.1.10.1. The values are: –...
Page 751: Dynamic Table Objects
Table 7-3 lists the objects that are populated only if the Cisco Unified Communications Manager service is up and running or the local Cisco Unified Communications Manager service in the case of a Cisco Unified Communications Manager cluster configuration. Table 7-3...
Page 752: Static Table Objects
This tables contains the Cisco Unified CM groups in a Cisco Unified Communications Manager cluster. ccmGroupMapping This table maps all Cisco Unified CMs in a cluster to a Cisco Unified CM group. The table remains empty when the local Cisco Unified CM node is down...
Page 753: Troubleshooting
Check the community string or snmp user is properly configured on the system using the SNMP • configuration web pages Check if Cisco Unified CM SNMP Service is activated and running by checking the ccmservice • window and clicking Tools > Service Activation/ ControlCenter - Feature Services.
Page 754 SNMP Master agent traces after the testing above for troubleshooting reference. Review this section for Cisco CallManager SNMP Service Troubleshooting tips: • Be sure to set the trace setting to detailed for Cisco CallManager SNMP Service (see the “SNMP Trace Configuration” chapter of the Cisco Unified Serviceability Administration Guide). •...
Page 755 Set MaxSeverity=Info in CiscoSyslog->clogBasic MIB table. Set PhoneFailedAlarmInterv=30 or higher in ccmAlarmConfigInfo MIB table. Make a phone fail. Delete a phone Cisco Unified Communications Manager Administration and register the phone again. Check that the ccmPhoneFailed trap is generated. MediaResourceListExhausted...
Page 756: For Linux And Cisco Unified Cm Releases 5.X, 6.X, 7.X
“MaliciousCall” softkey in the phone screen during or after the call. Check that a “MaliciousCallFailed” Alarm/Alert/Trap is generated. For Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x Collect the following logs and information for analysis: SNMP Master Agent (Path : /platform/snmp/snmpdm/*) •...
Page 757: Windows And Cisco Unified Cm Version 4.X
• Reason—This timeout occurs due to the code added to enhance the performance of the CCMAgent and throttle when it gets a large number of queries thus protecting the priority of Cisco Unified CM callprocessing engine. Cisco Unified Communications Manager Managed Services Guide...
Page 758: Frequently Asked Questions
MaxRepetitions. This means even if the next object goes outside the table or MIB, it gets those objects. So if the CISCO-CCM -MIB has empty tables then it goes to next MIB and so will more time to respond. Use getbulk API when it is known that the table is not empty, and also know the number of records.
Page 759 D-Channel/Layer 2 of an interface in a skinny gateway • that has registered with the CallManager changes state. ccmMaliciousCall—Sent when a user registers a call as malicious with the local Cisco Unified CM • ccmQualityReport—Sent when a user reports a quality problem using the Quality Report Tool •...
Page 760 The phone status is unknown. Will see following: 2007-10-31:2007-10-31 14:53:40 Local7.Debug 172.19.240.221 community=public, enterprise=1.3.6.1.4.1.9.9.156.2.0.2, enterprise_mib_name=ccmPhoneFailed, uptime=7988879, agent_ip=128.107.143.68, version=Ver2, ccmAlarmSeverity=error, ccmPhoneFailures=1. Register a 7960 phone as 7940 phone in the Cisco Unified CM and thus cause the db issue that makes the phone fail trap. MediaResourceListExhausted trap •...
Page 761 Collect the logs as mentioned above (under Troubleshooting) for analysis and refer to defect CSCsm74316 to check if it is being hit. Verify if the fix for the defect has gone into the Cisco Unified CM version used by the customer.
Page 762 ID (ccmPhoneLoadID) and the actual running firmware (ccmPhoneActiveLoad). CCM MIB returns ccmVersion as 5.0.1, which is the incorrect. Verify the Cisco Unified CM release that you are using has this capability. If it does not, upgrade. CCM MIB returns incorrect ccmPhoneLoadID ccmPhoneLoadID values are picked up from RISDB which is populated based on the alarm received during Phone registration.
Page 763: Cisco-Ccm-Capability
Real-TimeMonitoringTool (RTMT) alerts • There is a ccmCallManagerFailed trap for Cisco Unified CM service failure. But this does not cover normal service stop and unknown crashes. The device pool information seems incorrect for any device polled for. The OID used is ccmPhoneDevicePoolIndex.
Page 764: Agent Capabilities
Action Description 10-03-2003 Added Agent capability for CISCO-CCM-MIB 10-03-2003 Added Agent capabilities for Cisco Call Manager 4.0 release 03-21-2002 Added DESCRIPTION Added the agent capabilities for Cisco Call Manager 3.3 release. 07-02-2001 Added DESCRIPTION Added the agent capabilities for Cisco Call Manager 3.0 release.
Page 765 AGENT-CAPABILITIES PRODUCT-RELEASE Cisco Call Manager 3.1 STATUS current DESCRIPTION Cisco Call Manager Agent capabilities SUPPORTS CISCO-CCM-MIB INCLUDES { ccmInfoGroupRev1, ccmPhoneInfoGroupRev1, ccmGatewayInfoGroupRev1, ccmMediaDeviceInfoGroup, ccmGatekeeperInfoGroup, ccmCTIDeviceInfoGroup, ccmNotificationsInfoGroup, ccmNotificationsGroup } VARIATION ccmPhoneE911Location ACCESS not-implemented Cisco Unified Communications Manager Managed Services Guide 7-123 OL-22523-01...
Page 766 PRODUCT-RELEASE Cisco Call Manager 3.3 STATUS obsolete and superseded by ciscoCCMCapabilityV3R03Rev1 DESCRIPTION Cisco Call Manager Agent capabilities SUPPORTS CISCO-CCM-MIB INCLUDES { ccmInfoGroupRev2, ccmPhoneInfoGroupRev2, ccmGatewayInfoGroupRev2, ccmMediaDeviceInfoGroupRev1, ccmCTIDeviceInfoGroupRev1, ccmNotificationsInfoGroupRev1, ccmNotificationsGroup, ccmH323DeviceInfoGroup, ccmVoiceMailDeviceInfoGroup } Cisco Unified Communications Manager Managed Services Guide 7-124 OL-22523-01...
Page 767 The initial value of this object is 0 which indicates that there has been no entries added to this table. When the SNMP service is restarted this value will be reset to 0. VARIATION ccmPhoneFailedStorePeriod Cisco Unified Communications Manager Managed Services Guide 7-125 OL-22523-01...
Page 768 AGENT-CAPABILITIES PRODUCT-RELEASE Cisco Call Manager 4.0 STATUS current DESCRIPTION Cisco Call Manager Agent capabilities SUPPORTS CISCO-CCM-MIB INCLUDES { ccmInfoGroupRev3, ccmPhoneInfoGroupRev3, ccmGatewayInfoGroupRev3, ccmMediaDeviceInfoGroupRev2, ccmCTIDeviceInfoGroupRev2, ccmNotificationsInfoGroupRev2, ccmNotificationsGroupRev1, ccmH323DeviceInfoGroupRev1, ccmVoiceMailDeviceInfoGroupRev1, ccmSIPDeviceInfoGroup } VARIATION ccmPhoneE911Location Cisco Unified Communications Manager Managed Services Guide 7-126 OL-22523-01...
Page 769: Cisco-Cdp-Mib
DESCRIPTION ccmCTIDevicePoolIndex is not supported ::= { ciscoCCMCapability 5 } CISCO-CDP-MIB This is a reformatted version of CISCO-CDP-MIB. Download and compile all of the MIBs in this section Note from http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2. This MIB is for the management of the Cisco Discovery Protocol (CDP) in Cisco devices. Before you can compile CISCO-CDP-MIB, you need to compile the MIBs listed below in the order listed.
Page 770: Revisions
04-23-2001 Added cdpGlobalDeviceIdFormatCpb, cdpGlobalDeviceIdFormatCpb, cdpGlobalDeviceIdFormat 11-22-2000 Added cdpCacheApplianceID, cdpCacheVlanID, cdpCachePowerConsumption, cdpCacheMTU, cdpCachePrimaryMgmtAddrType cdpCachePrimaryMgmtAddrType, cdpCachePrimaryMgmtAddr, cdpCacheSecondaryMgmtAddrType cdpCacheSecondaryMgmtAddrType, cdpCacheSecondaryMgmtAddr, cdpCacheLastChange, cdpCachePhysLocation, cdpCacheSysName, cdpCacheSysObjectID, cdpGlobalLastChange 12-10-1998 Added cdpGlobalDeviceId Cisco Unified Communications Manager Managed Services Guide 7-128 OL-22523-01...
Page 771: Cdp Interface Group
23 } ::= { ciscoCdpMIBObjects 1 } cdpCache OBJECT IDENTIFIER ::= { ciscoCdpMIBObjects 2 } cdpGlobal OBJECT IDENTIFIER ::= { ciscoCdpMIBObjects 3 } Definitions The following definitions are imported for CISCO-CDP-MIB: MODULE-IDENTITY, OBJECT-TYPE, Integer32 • From SNMPv2-SMI—MODULE-COMPLIANCE, OBJECT-GROUP •...
Page 772 SYNTAX TruthValue MAX-ACCESS read-write STATUS current DESCRIPTION An indication of whether the Cisco Discovery Protocol is currently running on this interface. This variable has no effect when CDP is disabled (cdpGlobalRun = FALSE). ::= { cdpInterfaceEntry 2 } cdpInterfaceMessageInterval OBJECT-TYPE SYNTAX INTEGER (5..254)
Page 773 COS (Class of Service) for Untrusted Ports TLV on an interface which supports the sending of these TLVs. INDEX { ifIndex } ::= { cdpInterfaceExtTable 1 } CdpInterfaceExtEntry ::= SEQUENCE { cdpInterfaceExtendedTrustINTEGER, cdpInterfaceCosForUntrustedPort Unsigned32 Cisco Unified Communications Manager Managed Services Guide 7-131 OL-22523-01...
Page 774: Cdp Address Cache Group
Entries appear when a CDP advertisement is received from a neighbor device. Entries disappear when CDP is disabled on the interface, or globally. INDEX { cdpCacheIfIndex, cdpCacheDeviceIndex } ::= { cdpCacheTable 1 } CdpCacheEntry ::= SEQUENCE { Cisco Unified Communications Manager Managed Services Guide 7-132 OL-22523-01...
Page 775 ::= { cdpCacheEntry 1 } cdpCacheDeviceIndex OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS not-accessible Cisco Unified Communications Manager Managed Services Guide 7-133 OL-22523-01...
Page 776 The Device-ID string as reported in the most recent CDP message. The zero-length string indicates no Device-ID field (TLV) was reported in the most recent CDP message. ::= { cdpCacheEntry 6 } cdpCacheDevicePort OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 7-134 OL-22523-01...
Page 777 The remote device interface native VLAN, as reported in the most recent CDP message. The value 0 indicates no native VLAN field (TLV) was reported in the most recent CDP message. Cisco Unified Communications Manager Managed Services Guide 7-135 OL-22523-01...
Page 778 The amount of power consumed by remote device, as reported in the most recent CDP message. This object is not instantiated if no Power Consumption field (TLV) was reported in the most recently received CDP message. ::= { cdpCacheEntry 15 } cdpCacheMTU OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-136 OL-22523-01...
Page 779 This object indicates the (first) network layer address at which the device will accept SNMP messages as reported in the most recently received CDP message. If the corresponding instance of cdpCachePrimaryMgmtAddrType has the value ip(1), then this object would be an IP-address. If the Cisco Unified Communications Manager Managed Services Guide 7-137 OL-22523-01...
Page 780 This object is not instantiated if no Physical Location field (TLV) was reported by the most recently received CDP message. ::= { cdpCacheEntry 23 } cdpCacheLastChange OBJECT-TYPE SYNTAX TimeStamp MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-138 OL-22523-01...
Page 781: Cdp Global Group
OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-write STATUS current DESCRIPTION An indication of whether the Cisco Discovery Protocol is currently running. Entries in cdpCacheTable are deleted when CDP is disabled. DEFVAL { true } ::= { cdpGlobal 1 } cdpGlobalMessageInterval OBJECT-TYPE SYNTAX INTEGER (5..254)
Page 782: Conformance Information
::= { cdpGlobal 7 } Conformance Information ciscoCdpMIBConformance OBJECT IDENTIFIER ::= { ciscoCdpMIB 2 } ciscoCdpMIBCompliances OBJECT IDENTIFIER ::= { ciscoCdpMIBConformance 1 } ciscoCdpMIBGroups OBJECT IDENTIFIER ::= { ciscoCdpMIBConformance 2 } Cisco Unified Communications Manager Managed Services Guide 7-140 OL-22523-01...
Page 783: Compliance Statements
OBJECTS { cdpInterfaceEnable, cdpInterfaceMessageInterval, cdpCacheAddressType>cdpCacheAddressType, cdpCacheAddress, cdpCacheVersion, cdpCacheDeviceId, cdpCacheDevicePort, cdpCacheCapabilities, cdpCachePlatform STATUS obsoleted and superseded by ciscoCdpMIBGroupV11R01 DESCRIPTION A collection of objects for use with the Cisco Discovery Protocol. ::= { ciscoCdpMIBGroups 1 } Cisco Unified Communications Manager Managed Services Guide 7-141 OL-22523-01...
Page 784 } STATUS current DESCRIPTION A collection of objects for use with the Cisco Discovery Protocol version 2. ::= { ciscoCdpMIBGroups 6 } ciscoCdpV2IfExtGroup OBJECT-GROUP OBJECTS { cdpInterfaceExtendedTrust, cdpInterfaceCosForUntrustedPort } Cisco Unified Communications Manager Managed Services Guide...
Page 785: Troubleshooting
Cisco Management Information Base CISCO-CDP-MIB STATUS current DESCRIPTION A collection of objects for use with the Cisco Discovery Protocol version 2 to configure the value for Extended Trust TLV and COS for Untrusted Port TLV. ::= { ciscoCdpMIBGroups 7 } Troubleshooting For Linux and Cisco Unified CM Release 5.x, 6.x, 7.x., collect the following logs and information for...
Page 786: Cisco-Syslog-Mib
This MIB provides a means to gather syslog messages generated by the Cisco IOS. Various textual messages are generated by the Cisco IOS. Cisco IOS can be configured such that these messages are sent to a syslog server. With this MIB these same messages can also be received via the SNMP. These messages are hereupon referred to as syslog messages in this document.
Page 787: Object Identifiers
Action Description 08-07-1995 Initial Version The MIB module describes how to store the system messages generated by the Cisco IOS software. ::= { ciscoMgmt 41 } Definitions The following definitions are imported for CISCO-SYSLOG-MIB: MODULE-IDENTITY, NOTIFICATION-TYPE, OBJECT-TYPE, Integer32, Counter32 •...
Page 788: Basic Syslog Objects
Severity numeric values increase as their severity decreases, e.g. error(4) is more severe than debug(8). Note DEFVAL { warning } ::= { clogBasic 3 } clogMsgIgnores OBJECT-TYPE SYNTAX Counter32 UNITS messages MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-146 OL-22523-01...
Page 789: Syslog Message History Table
This object can be utilized to determine whether your polling frequency on the history table is fast enough and/or the size of your history table is large enough such that you are not missing messages. Cisco Unified Communications Manager Managed Services Guide 7-147 OL-22523-01...
Page 790 SYNTAX DisplayString (SIZE (1..20)) MAX-ACCESS read-only STATUS current DESCRIPTION Name of the facility that generated this message. For example: 'SYS'. ::= { clogHistoryEntry 2 } clogHistSeverity OBJECT-TYPE SYNTAX SyslogSeverity MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-148 OL-22523-01...
Page 791: Notifications
} STATUS current DESCRIPTION When a syslog message is generated by the device a clogMessageGenerated notification is sent. The sending of these notifications can be enabled/disabled via the clogNotificationsEnabled object. Cisco Unified Communications Manager Managed Services Guide 7-149 OL-22523-01...
Page 792: Units Of Conformance
OBJECT IDENTIFIER ::= { ciscoSyslogMIBConformance 2 } Compliance Statements ciscoSyslogMIBCompliance MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities which implement the Cisco syslog MIB. MANDATORY-GROUPS { ciscoSyslogMIBGroup } ::= { ciscoSyslogMIBCompliances 1 } Units of Conformance ciscoSyslogMIBGroup OBJECT-GROUP...
Page 793: Frequently Asked Questions
Remote Syslog Server Name—You can enter the name or IP address of the remote Syslog server • that you want to use to accept Syslog messages. If the server name is not specified, Cisco Unified Serviceability does not send the Syslog messages.Do not specify a Cisco Unified Communications Manager server as the destination because the Cisco Unified Communications Manager server does not accept Syslog messages from another server.
Page 794: Cisco-Syslog-Ext-Mib
• clogsNotificationEnabled (1.3.6.1.4.1.9.9.41.1.1.2) is set to FALSE (2). CISCO-SYSLOG-EXT-MIB This is a reformatted version of CISCO-SYSLOG-EXT-MIB. Download and compile all of the MIBs in Note this section from http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2. Before you can compile CISCO-SYSLOG-EXT-MIB, you need to download and compile the MIBs listed below in the order listed.
Page 795: Textual Conventions
Added cseSyslogServerFacility to cseSyslogServerTable. Added two TCs SyslogFacility and SyslogExFacility. 10/04/2002 Initial Version := { ciscoMgmt 301 } Definitions The following definitions are imported for CISCO-SYSLOG-EXT-MIB • From MODULE-IDENTITY, OBJECT-TYPE, Unsigned32 • From SNMPv2-SMI—MODULE-COMPLIANCE, OBJECT-GROUP From SNMPv2-CONF—TruthValue, RowStatus, TEXTUAL-CONVENTION •...
Page 796 Manager ficonContDev (1096),-- Ficon Control Device rlir (1128),-- RLIR Module fdmi (1136),-- Fabric Device -- Management Interface licmgr (1152), -- License Manager fcspmgr (1160), FCSP Manager confCheck (1192), -- Configuration Check ivr (1232), -- Inter-VSAN Routing aaad Cisco Unified Communications Manager Managed Services Guide 7-154 OL-22523-01...
Page 797: Syslog Configuration Group
::= { cseSyslogConfigurationGroup 3 } cseSyslogLogFileMsgSeverity OBJECT-TYPE SYNTAX SyslogSeverity MAX-ACCESS read-write STATUS current DESCRIPTION Minimum severity of the message that are sent to the log file (cseSyslogLogFileName). DEFVAL { debug } Cisco Unified Communications Manager Managed Services Guide 7-155 OL-22523-01...
Page 798: Csesyslogservertable
::= { cseSyslogConfigurationGroup 7 } cseSyslogServerEntry OBJECT-TYPE SYNTAX CseSyslogServerEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry containing information about a Syslog server. INDEX { cseSyslogServerIndex} ::= { cseSyslogServerTable 1 } CseSyslogServerEntry ::= Cisco Unified Communications Manager Managed Services Guide 7-156 OL-22523-01...
Page 799 STATUS current DESCRIPTION Minimum severity of the message that are sent to this Syslog server. DEFVAL {debug} ::= { cseSyslogServerEntry 4 } cseSyslogServerStatus OBJECT-TYPE SYNTAX RowStatus MAX-ACCESS read-create STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-157 OL-22523-01...
Page 800: Csesyslogmessagecontroltable
Syslog messages. Any generated message which is at least as severe as the specified severity will be logged. INDEX { cseSyslogMessageFacility } ::= { cseSyslogMessageControlTable 1 } CseSyslogMessageControlEntry ::= Cisco Unified Communications Manager Managed Services Guide 7-158 OL-22523-01...
Page 801 Minimum severity of the message that are sent to the terminals. DEFVAL { debug } ::= { cseSyslogConfigurationGroup 10 } cseSyslogLinecardEnable OBJECT-TYPE SYNTAXTruthValue MAX-ACCESS read-write STATUS current DESCRIPTION Indicate whether the Syslog messages should be generated at the line cards. Cisco Unified Communications Manager Managed Services Guide 7-159 OL-22523-01...
Page 802: Conformance
OBJECT IDENTIFIER ::= { ciscoSyslogExtMIBConformance 1 } ciscoSyslogExtMIBGroups OBJECT IDENTIFIER ::= { ciscoSyslogExtMIBConformance 2 } ciscoSyslogExtMIBCompliance MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities which implement the CISCO-SYSLOG-EXT-MIB. MODULE MANDATORY-GROUPS { ciscoSyslogExtGroup } OBJECT cseSyslogServerAddressType SYNTAX Integer { ipv4 (1), dns (16) } DESCRIPTION Only dns and ipv4 addresses are need to be supported.
Page 803: Units Of Conformance
OBJECTS { cseSyslogConsoleEnable, cseSyslogLogFileName, cseSyslogFileLoggingDisable, cseSyslogConsoleMsgSeverity, cseSyslogLogFileMsgSeverity, cseSyslogServerTableMaxEntries, cseSyslogServerAddress, cseSyslogServerAddressType, cseSyslogServerMsgSeverity, cseSyslogServerStatus, cseSyslogServerFacility, cseSyslogMessageSeverity, cseSyslogTerminalEnable, cseSyslogTerminalMsgSeverity, cseSyslogLinecardEnable, cseSyslogLinecardMsgSeverity } STATUS current DESCRIPTION A collection of objects for Syslog management. ::= { ciscoSyslogExtMIBGroups 1 } Cisco Unified Communications Manager Managed Services Guide 7-161 OL-22523-01...
Page 804 Chapter 7 Cisco Management Information Base CISCO-SYSLOG-EXT-MIB Cisco Unified Communications Manager Managed Services Guide 7-162 OL-22523-01...
Page 805: Sysappl-Mib
Industry-Standard Management Information Base This chapter describes the industry-standard Management Information Base (MIB) text files that are supported by Cisco Unified Communications Manager (Cisco Unified CM) and used with Simple Network Management Protocol (SNMP). It contains the following sections: SYSAPPL-MIB, page 8-1 •...
Page 806: System Application Mib
::= { mib-2 54 } Working Group. Definitions The following definitions are imported for SYSAPP-MIB: MODULE-IDENTITY, OBJECT-TYPE, mib-2, Unsigned32 (gotten from CISCO-TC for the time • being until it becomes available in SNMPv2-SMI), Unsigned32, TimeTicks, Counter32, Gauge32 TimeTicks, Counter32, Gauge32 From SNMPv2-SMI—Unsigned32...
Page 807: C H A P T E R 8 Industry-Standard Management Information Base
In order to appear in the group, an application and its component files must be discoverable by the system itself, possibly through some type of software installation mechanism or registry. Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 808: Sysapplinstallpkgtable
::= { sysApplInstallPkgEntry 1 } sysApplInstallPkgManufacturer OBJECT-TYPE SYNTAX Utf8String MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 809 SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The date and time this software application was installed on the host. ::= { sysApplInstallPkgEntry 6 } sysApplInstallPkgLocation OBJECT-TYPE SYNTAX LongUtf8String MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 810: Sysapplinstallelmttable
::= { sysApplInstallElmtTable 1 } SysApplInstallElmtEntry ::= SEQUENCE { sysApplInstallElmtIndex Unsigned32, sysApplInstallElmtNameUtf8String, sysApplInstallElmtTypeINTEGER, sysApplInstallElmtDateDateAndTime, sysApplInstallElmtPathLongUtf8String, sysApplInstallElmtSizeHighUnsigned32, sysApplInstallElmtSizeLow Unsigned32, sysApplInstallElmtRoleBITS, sysApplInstallElmtRoleOCTET STRING, sysApplInstallElmtModifyDate DateAndTime, sysApplInstallElmtCurSizeHighUnsigned32, sysApplInstallElmtCurSizeLow Unsigned32 } sysApplInstallElmtIndex OBJECT-TYPE SYNTAX Unsigned32 (1...ffffffffh) Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 811 In addition, elements are typically installed in sub-directories under the package installation directory. In cases where the element path names are not included in the package information itself, the path can usually be Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 812 This is used by the agent implementation to determine the initiation of an application. The primary executable must remain running long enough for the agent implementation to detect its presence. Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 813 The current file size modulo 2^32 bytes. For example, for a file with a total size of 4,294,967,296 bytes this variable would have a value of 0; for a file with a total size of 4,294,967,295 bytes this variable would be 4,294,967,295. ::= { sysApplInstallElmtEntry 11 } Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 814: Sysapplrun Group
INDEX { sysApplInstallPkgIndex, sysApplRunIndex } ::= { sysApplRunTable 1 } SysApplRunEntry ::= SEQUENCE { sysApplRunIndex Unsigned32, sysApplRunStarted DateAndTime, sysApplRunCurrentState RunState } sysApplRunIndex OBJECT-TYPE SYNTAX Unsigned32 (1..'ffffffff'h) MAX-ACCESS not-accessible STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-10 OL-22523-01...
Page 815 REQUIRED elements are no longer running. Most agent implementations will wait until a second internal poll has been completed to give the system time to start REQUIRED elements before marking the application instance as exiting. ::= { sysApplRunEntry 3 } Cisco Unified Communications Manager Managed Services Guide 8-11 OL-22523-01...
Page 816: Sysapplpastruntable
The entry is basically copied from the sysApplRunTable when the application instance terminates. Hence, the entry's value for sysApplPastRunIndex is the same as its value was for sysApplRunIndex. INDEX{ sysApplInstallPkgIndex, sysApplPastRunIndex } ::= { sysApplPastRunTable 1 } Cisco Unified Communications Manager Managed Services Guide 8-12 OL-22523-01...
Page 817 REQUIRED elements are no longer running. All other combinations MUST be defined as OTHER. ::= { sysApplPastRunEntry 3 } sysApplPastRunTimeEnded OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 8-13 OL-22523-01...
Page 818: Sysapplelmtruntable
INDEX{ sysApplElmtRunInstallPkg, sysApplElmtRunInvocID, sysApplElmtRunIndex } ::= { sysApplElmtRunTable 1 } SysApplElmtRunEntry ::= SEQUENCE {sysApplElmtRunInstallPkg Unsigned32, sysApplElmtRunInvocIDUnsigned32, sysApplElmtRunIndex Unsigned32, sysApplElmtRunInstallID Unsigned32, sysApplElmtRunTimeStartedDateAndTime, sysApplElmtRunState RunState, sysApplElmtRunNameLongUtf8String, sysApplElmtRunParameters Utf8String, sysApplElmtRunCPU TimeTicks, sysApplElmtRunMemory Gauge32, sysApplElmtRunNumFiles Gauge32, sysApplElmtRunUserUtf8String } Cisco Unified Communications Manager Managed Services Guide 8-14 OL-22523-01...
Page 819 Part of the index for this table. A unique value for each process running on the host. Wherever possible, this should be the system's native, unique identification number. ::= { sysApplElmtRunEntry 3 } sysApplElmtRunInstallID OBJECT-TYPE SYNTAX Unsigned32 (0...ffffffffh) MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-15 OL-22523-01...
Page 820 ::= { sysApplElmtRunEntry 7 } sysApplElmtRunParameters OBJECT-TYPE SYNTAX Utf8String MAX-ACCESS read-only STATUS current DESCRIPTION The starting parameters for the process. ::= { sysApplElmtRunEntry 8 } sysApplElmtRunCPU OBJECT-TYPE SYNTAX TimeTicks MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 8-16 OL-22523-01...
Page 821: Sysapplelmtpastruntable
Entries remain in this table until they are aged out when either the number of entries in the table reaches a Cisco Unified Communications Manager Managed Services Guide 8-17 OL-22523-01...
Page 822 INDEX{ sysApplInstallPkgIndex, sysApplElmtPastRunInvocID, sysApplElmtPastRunIndex } ::= { sysApplElmtPastRunTable 1 } SysApplElmtPastRunEntry ::= SEQUENCE { sysApplElmtPastRunInvocIDUnsigned32, sysApplElmtPastRunIndex Unsigned32, sysApplElmtPastRunInstallID Unsigned32, sysApplElmtPastRunTimeStartedDateAndTime, sysApplElmtPastRunTimeEnded DateAndTime, sysApplElmtPastRunNameLongUtf8String, sysApplElmtPastRunParameters Utf8String, sysApplElmtPastRunCPU TimeTicks, sysApplElmtPastRunMemory Unsigned32, sysApplElmtPastRunNumFiles Unsigned32, sysApplElmtPastRunUserUtf8String } sysApplElmtPastRunInvocID OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-18 OL-22523-01...
Page 823 ::= { sysApplElmtPastRunEntry 3 } sysApplElmtPastRunTimeStarted OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time the process was started. ::= { sysApplElmtPastRunEntry 4 } Cisco Unified Communications Manager Managed Services Guide 8-19 OL-22523-01...
Page 824 ::= { sysApplElmtPastRunEntry 8 } sysApplElmtPastRunMemory OBJECT-TYPE SYNTAX Unsigned32 (0..'ffffffff'h) UNITSKbytes MAX-ACCESS read-only STATUS current DESCRIPTION The last known total amount of real system memory measured in Kbytes allocated to this process before it terminated. Cisco Unified Communications Manager Managed Services Guide 8-20 OL-22523-01...
Page 825: Additional Scalar Objects That Control Table Sizes
DEFVAL { 500 } ::= { sysApplRun 5 } sysApplPastRunTableRemItems OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-21 OL-22523-01...
Page 826 (so as not to exceed the limit set by sysApplElemPastRunMaxRows) since the last initialization of the management subsystem. ::= { sysApplRun 9 } Cisco Unified Communications Manager Managed Services Guide 8-22 OL-22523-01...
Page 827: Sysapplmap Group
MIB object value. Cisco Unified Communications Manager Managed Services Guide 8-23 OL-22523-01...
Page 828 If this process cannot be associated to an installed executable, the value should be '0'. ::= { sysApplMapEntry 1 } sysApplMapInstallPkgIndex OBJECT-TYPE SYNTAX Unsigned32 (0..'ffffffff'h) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-24 OL-22523-01...
Page 829: Conformance Macros
::= { sysApplMIBGroups 1 } sysApplRunGroup OBJECT-GROUP OBJECTS { sysApplRunStarted, sysApplRunCurrentState, sysApplPastRunStarted, sysApplPastRunExitState, sysApplPastRunTimeEnded, sysApplElmtRunInstallID, sysApplElmtRunTimeStarted, sysApplElmtRunState, sysApplElmtRunName, sysApplElmtRunParameters, sysApplElmtRunCPU, sysApplElmtRunMemory, sysApplElmtRunNumFiles, sysApplElmtRunUser, sysApplElmtPastRunInstallID, sysApplElmtPastRunTimeStarted, sysApplElmtPastRunTimeEnded, sysApplElmtPastRunName, sysApplElmtPastRunParameters, sysApplElmtPastRunCPU, sysApplElmtPastRunMemory, sysApplElmtPastRunNumFiles, sysApplElmtPastRunUser, sysApplPastRunMaxRows, Cisco Unified Communications Manager Managed Services Guide 8-25 OL-22523-01...
Page 830: Linux And Cisco Unified Cm Releases 5.X, 6.X, 7.X
::= { sysApplMIBGroups 3 } Troubleshooting The following subsections have troubleshooting tips: • Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x, page 8-26 Windows and Cisco Unified CM Release 4.x, page 8-26 • Using Servlets in Cisco Unified CM 7.x, page 8-27 •...
Page 831: Using Servlets In Cisco Unified Cm 7.X
Use the Syslog message and monitor the servM generated messages. For example: • Mar 18 16:40:52 ciscart26 local7 6 : 92: Mar 18 11:10:52.630 UTC : %CCM_SERVICEMANAGER-SERVICEMANAGER-6-ServiceActivated: Service Activated. Service Name:Cisco CallManager SNMP Service App ID:Cisco Service Manager Cluster ID: Node ID:ciscart26 Cisco Unified Communications Manager Managed Services Guide 8-27...
Page 832: Rfc1213-Mib (Mib-Ii)
When the SNMP walk on sysApp MIB is not responding, refer to CSCsh72473 to check if it is being hit. Verify if the fix for the defect has gone into the Cisco Unified CM version used by customer. RFC1213-MIB (MIB-II) This is a reformatted version of MIB-II.
Page 833: Groups In Mib-Ii
OBJECT IDENTIFIER ::= { mib-2 3 } OBJECT IDENTIFIER ::= { mib-2 4 } icmp OBJECT IDENTIFIER ::= { mib-2 5 } OBJECT IDENTIFIER ::= { mib-2 6 } OBJECT IDENTIFIER ::= { mib-2 7 } Cisco Unified Communications Manager Managed Services Guide 8-29 OL-22523-01...
Page 834: Historical
OBJECT-TYPE SYNTAX TimeTicks ACCESS read-only STATUS mandatory DESCRIPTION The time (in hundredths of a second) since the network management portion of the system was last re-initialized. ::= { system 3 } Cisco Unified Communications Manager Managed Services Guide 8-30 OL-22523-01...
Page 835 Internet suite of protocols, values should be calculated accordingly (layer first, then functionality): 1 physical (e.g., repeaters) 2 datalink/subnetwork (e.g., bridges) 3 internet (e.g., IP gateways) 4 end-to-end (e.g., IP hosts) 7 applications (e.g., mail relays) Cisco Unified Communications Manager Managed Services Guide 8-31 OL-22523-01...
Page 836: Interfaces Group
Gauge, ifPhysAddress PhysAddress, ifAdminStatus INTEGER, ifOperStatus INTEGER, ifLastChange TimeTicks, ifInOctets Counter, ifInUcastPkts Counter, ifInNUcastPkts Counter, ifInDiscards Counter, ifInErrors Counter, ifInUnknownProtos Counter, ifOutOctets Counter, ifOutUcastPkts Counter, ifOutNUcastPkts Counter, ifOutDiscards Counter, ifOutErrors Counter, ifOutQLen Gauge, ifSpecific OBJECT IDENTIFIER } Cisco Unified Communications Manager Managed Services Guide 8-32 OL-22523-01...
Page 837 ::= { ifEntry 4 } ifSpeed OBJECT-TYPE SYNTAX Gauge ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-33 OL-22523-01...
Page 838 The value of sysUpTime at the time the interface entered its current operational state. If the current state was entered prior to the last re- initialization of the local network management subsystem, then this object contains a zero value. ::= { ifEntry 9 } ifInOctets OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-34 OL-22523-01...
Page 839 ACCESS read-only STATUS mandatory DESCRIPTION The number of inbound packets that contained errors preventing them from being deliverable to a higher-layer protocol. ::= { ifEntry 14 } ifInUnknownProtos OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-35 OL-22523-01...
Page 840 The number of outbound packets which were chosen to be discarded even though no errors had been detected to prevent their being transmitted. One possible reason for discarding such a packet could be to free up buffer space. ::= { ifEntry 19 } Cisco Unified Communications Manager Managed Services Guide 8-36 OL-22523-01...
Page 841: Address Translation Group
ARP cache; or, on an X.25 network where non-algorithmic translation to X.121 addresses is required, the translation table contains the NetworkAddress to X.121 address equivalences. atTable OBJECT-TYPE SYNTAX Sequence of atEntry ACCESS not-accessible Cisco Unified Communications Manager Managed Services Guide 8-37 OL-22523-01...
Page 842 Accordingly, management stations must be prepared to receive tabular information from agents that corresponds to entries not currently in use. Proper interpretation of such entries requires examination of the relevant atPhysAddress object. ::= { atEntry 2 } atNetAddress OBJECT-TYPE SYNTAX NetworkAddress Cisco Unified Communications Manager Managed Services Guide 8-38 OL-22523-01...
Page 843: Ip Group
ACCESS read-only STATUS mandatory DESCRIPTION The total number of input datagrams received from interfaces, including those received in error. ::= { ip 3 } ipInHdrErrors OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-39 OL-22523-01...
Page 844 DESCRIPTION The number of locally-addressed datagrams received successfully but discarded because of an unknown or unsupported protocol. ::= { ip 7 } ipInDiscards OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-40 OL-22523-01...
Page 845 Note that this counter includes any packets counted in ipForwDatagrams which meet this no-route criterion. Note that this includes any datagrams which a host cannot route because all of its default gateways are down. ::= { ip 12 } Cisco Unified Communications Manager Managed Services Guide 8-41 OL-22523-01...
Page 846 ::= { ip 16 } ipFragOKs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of IP datagrams that have been successfully fragmented at this entity. ::= { ip 17 } Cisco Unified Communications Manager Managed Services Guide 8-42 OL-22523-01...
Page 847: Ip Address Table
The addressing information for one of this entity IP addresses. INDEX { ipAdEntAddr } ::= { ipAddrTable 1 } IpAddrEntry ::= SEQUENCE { ipAdEntAddr IpAddress, ipAdEntIfIndex INTEGER, ipAdEntNetMask IpAddress, ipAdEntBcastAddr INTEGER, ipAdEntReasmMaxSize INTEGER (0..65535) } ipAdEntAddr OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-43 OL-22523-01...
Page 848 OBJECT-TYPE SYNTAX Integer (0..65535) ACCESS read-only STATUS mandatory DESCRIPTION The size of the largest IP datagram which this entity can re-assemble from incoming IP fragmented datagrams received on this interface. Cisco Unified Communications Manager Managed Services Guide 8-44 OL-22523-01...
Page 849: Ip Routing Table
Multiple routes to a single destination can appear in the table, but access to such multiple entries is dependent on the table-access mechanisms defined by the network management protocol in use. ::= { ipRouteEntry 1 } ipRouteIfIndex OBJECT-TYPE SYNTAX Integer ACCESS read-write Cisco Unified Communications Manager Managed Services Guide 8-45 OL-22523-01...
Page 850 If this metric is not used, its value should be set to -1. ::= { ipRouteEntry 5 } ipRouteMetric4 OBJECT-TYPE SYNTAX Integer ACCESS read-write STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-46 OL-22523-01...
Page 851 The routing mechanism via which this route was learned. Inclusion of values for gateway routing protocols is not intended to imply that hosts should support those protocols. ::= { ipRouteEntry 9 } ipRouteAge OBJECT-TYPE SYNTAX Integer Cisco Unified Communications Manager Managed Services Guide 8-47 OL-22523-01...
Page 852 OBJECT IDENTIFIER { 0 0 }, which is a syntactically valid object identifier, and any conformant implementation of ASN.1 and BER must be able to generate and recognize this value. ::= { ipRouteEntry 13 } Cisco Unified Communications Manager Managed Services Guide 8-48 OL-22523-01...
Page 853: Ip Address Translation Table
::= { ipNetToMediaEntry 1 } ipNetToMediaPhysAddress OBJECT-TYPE SYNTAX PhysAddress ACCESS read-write STATUS mandatory DESCRIPTION The media-dependent physical address. ::= { ipNetToMediaEntry 2 } ipNetToMediaNetAddress OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-49 OL-22523-01...
Page 854: Additional Ip Objects
::= { ip 23 } ICMP Group Implementation of the ICMP group is mandatory for all systems. icmpInMsgs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-50 OL-22523-01...
Page 855 DESCRIPTION The number of ICMP Parameter Problem messages received. ::= { icmp 5 } icmpInSrcQuenchs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of ICMP Source Quench messages received. Cisco Unified Communications Manager Managed Services Guide 8-51 OL-22523-01...
Page 856 ::= { icmp 10 } icmpInTimestampReps OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of ICMP Timestamp Reply messages received. ::= { icmp 11 } icmpInAddrMasks OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-52 OL-22523-01...
Page 857 ::= { icmp 15 } icmpOutDestUnreachs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of ICMP Destination Unreachable messages sent. ::= { icmp 16 } icmpOutTimeExcds OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-53 OL-22523-01...
Page 858 ::= { icmp 20 } icmpOutEchos OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of ICMP Echo (request) messages sent. ::= { icmp 21 } icmpOutEchoReps OBJECT-TYPE SYNTAX Counter ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-54 OL-22523-01...
Page 859: Tcp Group
Implementation of the TCP group is mandatory for all systems that implement the TCP. Note that instances of object types that represent information about a particular TCP connection are transient; they persist only as long as the connection in question. Cisco Unified Communications Manager Managed Services Guide 8-55 OL-22523-01...
Page 860 The limit on the total number of TCP connections the entity can support. In entities where the maximum number of connections is dynamic, this object should contain the value -1. ::= { tcp 4 } tcpActiveOpens OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-56 OL-22523-01...
Page 861 SYNTAX Gauge ACCESS read-only STATUS mandatory DESCRIPTION The number of TCP connections for which the current state is either ESTABLISHED or CLOSE- WAIT. ::= { tcp 9 } tcpInSegs OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-57 OL-22523-01...
Page 862: Tcp Connection Table
OBJECT-TYPE SYNTAX Sequence of tcpConnEntry ACCESS not-accessible STATUS mandatory DESCRIPTION A table containing TCP connection-specific information. ::= { tcp 13 } tcpConnEntry OBJECT-TYPE SYNTAX TcpConnEntry ACCESS not-accessible STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-58 OL-22523-01...
Page 863 ::= { tcpConnEntry 2 } tcpConnLocalPort OBJECT-TYPE SYNTAX INTEGER (0..65535) ACCESS read-only STATUS mandatory DESCRIPTION The local port number for this TCP connection. ::= { tcpConnEntry 3 } tcpConnRemAddress OBJECT-TYPE SYNTAX IpAddress ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-59 OL-22523-01...
Page 864: Additional Tcp Objects
Implementation of the UDP group is mandatory for all systems which implement the UDP. udpInDatagrams OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The total number of UDP datagrams delivered to UDP users. ::= { udp 1 } Cisco Unified Communications Manager Managed Services Guide 8-60 OL-22523-01...
Page 865: Udp Listener Table
OBJECT-TYPE SYNTAX SEQUENCE OF UdpEntry ACCESS not-accessible STATUS mandatory DESCRIPTION A table containing UDP listener information. ::= { udp 5 } udpEntry OBJECT-TYPE SYNTAX UdpEntry ACCESS not-accessible STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-61 OL-22523-01...
Page 866: Egp Group
The number of EGP messages received without error. ::= { egp 1 } egpInErrors OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of EGP messages received that proved to be in error. Cisco Unified Communications Manager Managed Services Guide 8-62 OL-22523-01...
Page 867: Egp Neighbor Table
::= { egp 5 } egpNeighEntry OBJECT-TYPE SYNTAX EgpNeighEntry ACCESS not-accessible STATUS mandatory DESCRIPTION Information about this entity's relationship with a particular EGP neighbor. INDEX { egpNeighAddr } ::= { egpNeighTable 1 } EgpNeighEntry ::= Cisco Unified Communications Manager Managed Services Guide 8-63 OL-22523-01...
Page 868 SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of EGP messages received without error from this EGP peer. ::= { egpNeighEntry 4 } egpNeighInErrs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-64 OL-22523-01...
Page 869 SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of EGP-defined error messages sent to this EGP peer. ::= { egpNeighEntry 9 } egpNeighStateUps OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-65 OL-22523-01...
Page 870 STATUS mandatory DESCRIPTION The polling mode of this EGP entity, either passive or active. ::= { egpNeighEntry 14 } egpNeighEventTrigger OBJECT-TYPE SYNTAX INTEGER { start(1), stop(2) } ACCESS read-write STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-66 OL-22523-01...
Page 871: Additional Egp Objects
In particular, it should be observed that the objects below refer to an SNMP entity, and there may be several SNMP entities residing on a managed node (e.g., if the node is hosting acting as a management station). snmpInPkts OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-67 OL-22523-01...
Page 872 The total number of SNMP Messages delivered to the SNMP protocol entity which represented an SNMP operation which was not allowed by the SNMP community named in the Message. ::= { snmp 5 } snmpInASNParseErrs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-68 OL-22523-01...
Page 873 SNMP PDU which contains the value readOnly in the error-status field, as such this object is provided as a means of detecting incorrect implementations of the SNMP. ::= { snmp 11 } snmpInGenErrs OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-69 OL-22523-01...
Page 874 SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The total number of SNMP Get-Next PDUs which have been accepted and processed by the SNMP protocol entity. ::= { snmp 16 } snmpInSetRequests OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-70 OL-22523-01...
Page 875 STATUS mandatory DESCRIPTION The total number of SNMP PDUs which were generated by the SNMP protocol entity and for which the value of the error-status is noSuchName. ::= { snmp 21 } Cisco Unified Communications Manager Managed Services Guide 8-71 OL-22523-01...
Page 876 DESCRIPTION The total number of SNMP Get-Next PDUs which have been generated by the SNMP protocol entity. ::= { snmp 26 } snmpOutSetRequests OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-72 OL-22523-01...
Page 877: Host-Resources-Mib
Although this MIB does not necessarily apply to devices whose primary function is communications Cisco Unified Communications Manager Managed Services Guide 8-73 OL-22523-01...
Page 878 Conformance Information, page 8-98 • • Compliance Statements, page 8-98 • Cisco Unified CM Release 6.x Feature Services, page 8-100 • Cisco Unified CM Release 6.x Network Services, page 8-102 • Troubleshooting, page 8-103 Cisco Unified Communications Manager Managed Services Guide...
Page 879: Revisions
Used new AUGMENTS clause for hrSWRunPerfTable. • Added Internationalization Considerations section. This revision published as RFC2790. 10-20-1999 Initial Version The original version of this MIB, published as RFC1514. ::= { hrMIBAdminInfo 1 } Cisco Unified Communications Manager Managed Services Guide 8-75 OL-22523-01...
Page 880: Definitions
Objects of this type may be useful for inventory purposes or for automatically detecting incompatibilities or version mismatches between various hardware and software components on a system. Cisco Unified Communications Manager Managed Services Guide 8-76 OL-22523-01...
Page 881: Host Resources System Group
MAX-ACCESS read-write STATUS current DESCRIPTION The host's notion of the local date and time of day. ::= { hrSystem 2 } hrSystemInitialLoadDevice OBJECT-TYPE SYNTAX Integer32 (1..2147483647) MAX-ACCESS read-write STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-77 OL-22523-01...
Page 882 The maximum number of process contexts this system can support. If there is no fixed maximum, the value should be zero. On systems that have a fixed maximum, this object can help diagnose failures that occur when this maximum is reached. ::= { hrSystem 7 } Cisco Unified Communications Manager Managed Services Guide 8-78 OL-22523-01...
Page 883: Host Resources Storage Group
A (conceptual) entry for one logical storage area on the host. As an example, an instance of the hrStorageType object might be named hrStorageType.3 INDEX { hrStorageIndex } ::= { hrStorageTable 1 } Cisco Unified Communications Manager Managed Services Guide 8-79 OL-22523-01...
Page 884 Otherwise this number will typically be one. ::= { hrStorageEntry 4 } hrStorageSize OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-write STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-80 OL-22523-01...
Page 885: Host Resources Device Group
OBJECT IDENTIFIER ::= { hrDevice 1 } hrDeviceTable OBJECT-TYPE SYNTAX Sequence of hrDeviceEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The (conceptual) table of devices contained by the host. ::= { hrDevice 2 } hrDeviceEntry OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-81 OL-22523-01...
Page 886 SYNTAX DisplayString (SIZE (0..64)) MAX-ACCESS read-only STATUS current DESCRIPTION A textual description of this device, including the device's manufacturer and revision, and optionally, its serial number. ::= { hrDeviceEntry 3 } Cisco Unified Communications Manager Managed Services Guide 8-82 OL-22523-01...
Page 887 The (conceptual) table of processors contained by the host. Note that this table is potentially sparse: a (conceptual) entry exists only if the correspondent value of the hrDeviceType object is hrDeviceProcessor. ::= { hrDevice 3 } hrProcessorEntry OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-83 OL-22523-01...
Page 888 The (conceptual) table of network devices contained by the host. Note that this table is potentially sparse: a (conceptual) entry exists only if the correspondent value of the hrDeviceType object is hrDeviceNetwork. ::= { hrDevice 4 } hrNetworkEntry OBJECT-TYPE SYNTAX hrNetworkEntry MAX-ACCESS not-accessible STATUS current Cisco Unified Communications Manager Managed Services Guide 8-84 OL-22523-01...
Page 889 INDEX { hrDeviceIndex } ::= { hrPrinterTable 1 } hrPrinterEntry ::= SEQUENCE { hrPrinterStatus INTEGER, hrPrinterDetectedErrorState OCTET STRING } hrPrinterStatus OBJECT-TYPE SYNTAX INTEGER { other(1), unknown(2), idle(3), printing(4), warmup(5) } Cisco Unified Communications Manager Managed Services Guide 8-85 OL-22523-01...
Page 890 This object is useful for alerting an operator to specific warning or error conditions that may occur, especially those requiring human intervention. ::= { hrPrinterEntry 2 } hrDiskStorageTable OBJECT-TYPE SYNTAX Sequence of hrDiskStorageEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-86 OL-22523-01...
Page 891 MAX-ACCESS read-only STATUS current DESCRIPTION An indication of the type of media used in this long-term storage device. ::= { hrDiskStorageEntry 2 } hrDiskStorageRemoveble OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-87 OL-22523-01...
Page 892 INDEX { hrDeviceIndex, hrPartitionIndex } ::= { hrPartitionTable 1 } hrPartitionEntry ::= SEQUENCE { hrPartitionIndexInteger32, hrPartitionLabelInternationalDisplayString, hrPartitionID OCTET STRING, hrPartitionSize Bytes, hrPartitionFSIndex Integer32 } hrPartitionIndex OBJECT-TYPE SYNTAX Integer32 (1..2147483647) MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-88 OL-22523-01...
Page 893 Note that multiple partitions may point to one file system, denoting that that file system resides on those partitions. Multiple file systems may not reside on one partition. ::= { hrPartitionEntry 5 } Cisco Unified Communications Manager Managed Services Guide 8-89 OL-22523-01...
Page 894: File System Table
A unique value for each file system local to this host. The value for each file system must remain constant at least from one re-initialization of the agent to the next re-initialization. ::= { hrFSEntry 1 } hrFSMountPoint OBJECT-TYPE SYNTAX InternationalDisplayString (SIZE(0..128)) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-90 OL-22523-01...
Page 895 ::= { hrFSEntry 5 } hrFSBootable OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-only STATUS current DESCRIPTION A flag indicating whether this file system is bootable. ::= { hrFSEntry 6 } hrFSStorageIndex OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-91 OL-22523-01...
Page 896: Host Resources Running Software Group
The value of the hrSWRunIndex for the hrSWRunEntry that represents the primary operating system running on this host. This object is useful for quickly and uniquely identifying that primary operating system. ::= { hrSWRun 1 } Cisco Unified Communications Manager Managed Services Guide 8-92 OL-22523-01...
Page 897 A textual description of this running piece of software, including the manufacturer, revision, and the name by which it is commonly known. If this software was installed locally, this should be the same string as used in the corresponding hrSWInstalledName. Cisco Unified Communications Manager Managed Services Guide 8-93 OL-22523-01...
Page 898 The status of this running piece of software. Setting this value to invalid(4) shall cause this oftware to stop running and to be unloaded. Sets to other values are not valid. Cisco Unified Communications Manager Managed Services Guide 8-94 OL-22523-01...
Page 899: Host Resources Running Software Performance Group
(wall clock) time. ::= { hrSWRunPerfEntry 1 } hrSWRunPerfMem OBJECT-TYPE SYNTAX KBytes UNITS KBytes MAX-ACCESS read-only STATUS current DESCRIPTION The total amount of real system memory allocated to this process. Cisco Unified Communications Manager Managed Services Guide 8-95 OL-22523-01...
Page 900: Host Resources Installed Software Group
SYNTAX SEQUENCE OF HrSWInstalledEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The (conceptual) table of software installed on this host. ::= { hrSWInstalled 3 } hrSWInstalledEntry OBJECT-TYPE SYNTAX HrSWInstalledEntry MAX-ACCESS not-accessible STATUS current Cisco Unified Communications Manager Managed Services Guide 8-96 OL-22523-01...
Page 901 The product ID of this installed piece of software. ::= { hrSWInstalledEntry 3 } hrSWInstalledType OBJECT-TYPE SYNTAX INTEGER { unknown(1), operatingSystem(2), deviceDriver(3), application(4) } MAX-ACCESS read-only STATUS current DESCRIPTION The type of this software. ::= { hrSWInstalledEntry 4 } Cisco Unified Communications Manager Managed Services Guide 8-97 OL-22523-01...
Page 902: Conformance Information
Write access is not required. OBJECT hrSystemInitialLoadDevice MIN-ACCESS read-only DESCRIPTION Write access is not required. OBJECT hrSystemInitialLoadParameters MIN-ACCESS read-only DESCRIPTION Write access is not required. OBJECT hrStorageSize MIN-ACCESS read-only DESCRIPTION Write access is not required. Cisco Unified Communications Manager Managed Services Guide 8-98 OL-22523-01...
Page 903 ::= { hrMIBGroups 1 } hrStorageGroup OBJECT-GROUP OBJECTS { hrMemorySize, hrStorageIndex, hrStorageType, hrStorageDescr, hrStorageAllocationUnits, hrStorageSize, hrStorageUsed, hrStorageAllocationFailures } STATUS current DESCRIPTION The Host Resources Storage Group. ::= { hrMIBGroups 2 } hrDeviceGroup OBJECT-GROUP Cisco Unified Communications Manager Managed Services Guide 8-99 OL-22523-01...
Page 904: Cisco Unified Cm Release 6.X Feature Services
::= { hrMIBGroups 6 } Cisco Unified CM Release 6.x Feature Services Table 8-3 lists the Cisco Unified Serviceability feature services in Cisco Unified Communications Manager Release 6.x. It also lists the applicable HOST-RESOURCES-MIB OIDs, clearing values, and object responses.
Page 905 Chapter 8 Industry-Standard Management Information Base HOST-RESOURCES-MIB Table 8-3 Cisco Unified CM Release 6.x Feature Services and HOST-RESOURCES-MIB Cisco Unified CM Release 6.x Feature hrSWRunName Clearing Values Services OIDs (Positive String) Object Responses Cisco Unified CM 1.3.6.1.2.1.25.4.2.1.2 acserver Cisco CallManager Attendant Console...
Page 906: Cisco Unified Cm Release 6.X Network Services
Disabled Cisco Unified CM Release 6.x Network Services Table 8-4 lists the Cisco Unified Serviceability network services in Cisco Unified Communications Manager Release 6.x. It also lists the applicable HOST-RESOURCES-MIB OIDs, clearing values, and object responses. Table 8-4 Cisco Unified CM Release 6.x Network Services and HOST-RESOURCES-MIB...
Page 907: Troubleshooting
Chapter 8 Industry-Standard Management Information Base HOST-RESOURCES-MIB Table 8-4 Cisco Unified CM Release 6.x Network Services and HOST-RESOURCES-MIB (continued) Cisco Unified CM Release 6.x Network hrSWRunName Clearing Values Services OIDs (Positive String) Object Responses Database Layer dblrpc Database Layer Replication Service...
Page 908: Frequently Asked Questions
In general the df size will not match the used and available disk space data shown. This is because of minfree percentage of reserved filesystem disk blocks. The minfree value for a Cisco Unified Communication Manager in Releases 6.x and 7.0 systems is 1%. So there will be difference of 1% between the disk space used value shown in RTMT and HOST-RESOURCES-MIB.
Page 909: If-Mib
RTMT due to the minfree percentage of reserved file system disk blocks. Because the minfree value for Cisco Unified Communications Manager in 6.x and 7.0 systems is 1 percent, you will see a 1 percent difference between the used disk space value that is shown by RTMT and HOST-RESOURCES-MIB.
Page 910: Revisions
Deprecated Definitions - Objects, page 8-129 • Deprecated Definitions - Groups, page 8-133 Deprecated Definitions - Compliance, page 8-134 • Revisions Table 8-2 lists the revisions to this MIB beginning with the latest revision. Cisco Unified Communications Manager Managed Services Guide 8-106 OL-22523-01...
Page 911: Definitions
OBJECT IDENTIFIER::= {ifMIB 1} interfaces OBJECT IDENTIFIER::= {mib-2 2} Textual Conventions OwnerString has the same semantics as used in RFC 1271. Note OwnerString ::= TEXTUAL-CONVENTION DISPLAY-HINT 255a STATUS deprecated DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-107 OL-22523-01...
Page 912: Interface Index
This extension permits the additional value of zero. The value zero is object-specific and must therefore Cisco Unified Communications Manager Managed Services Guide 8-108 OL-22523-01...
Page 913: Interfaces Table
A list of interface entries. The number of entries is given by the value of ifNumber. ::= {interfaces 2} ifEntry OBJECT-TYPE SYNTAX IfEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry containing management information applicable to a particular interface. INDEX {ifIndex} Cisco Unified Communications Manager Managed Services Guide 8-109 OL-22523-01...
Page 914 The type of interface. Additional values for ifType are assigned by the Internet Assigned Numbers Authority (IANA), through updating the syntax of the IANAifType textual convention. ::= {ifEntry 3} ifMtu OBJECT-TYPE SYNTAX Integer32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-110 OL-22523-01...
Page 915 SYNTAX INTEGER {up(1),-- ready to pass packets down(2), testing(3), -- in some test mode unknown(4), -- status can not be determined -- for some reason. dormant(5), notPresent(6),-- some component is missing lowerLayerDown(7) -- down due to state of -- lower-layer interface(s)} MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-111 OL-22523-01...
Page 916 Discontinuities in the value of this counter can occur at re-initialization of the management system, and at other times as indicated by the value of ifCounterDiscontinuityTime. ::= { ifEntry 11 } ifInNUcastPkts OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-112 OL-22523-01...
Page 917 For any interface that does not support protocol multiplexing, this counter will always be 0. Cisco Unified Communications Manager Managed Services Guide 8-113 OL-22523-01...
Page 918 This object is deprecated in favour of ifOutMulticastPkts and ifOutBroadcastPkts. ::= { ifEntry 18 } ifOutDiscards OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-114 OL-22523-01...
Page 919: Extension To The Interface Table
OBJECT IDENTIFIER { 0 0 }. ::= { ifEntry 22 } Extension to the Interface Table This table replaces the ifExtnsTable table. ifXTableOBJECT-TYPE SYNTAX Sequence of IfXEntry Cisco Unified Communications Manager Managed Services Guide 8-115 OL-22523-01...
Page 920 If there is no local name, or this object is otherwise not applicable, then this object contains a zero-length string. ::= { ifXEntry 1 } ifInMulticastPkts OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-116 OL-22523-01...
Page 921: High Capacity Counter Objects
These objects are all 64 bit versions of the basic ifTable counters. These objects all have the same basic semantics as their 32-bit counterparts, however, their syntax has been extended to 64 bits. Cisco Unified Communications Manager Managed Services Guide 8-117...
Page 922 This object is a 64-bit version of ifInBroadcastPkts. Discontinuities in the value of this counter can occur at re-initialization of the management system, and at other times as indicated by the value of ifCounterDiscontinuityTime. Cisco Unified Communications Manager Managed Services Guide 8-118 OL-22523-01...
Page 923 Discontinuities in the value of this counter can occur at re-initialization of the management system, and at other times as indicated by the value of ifCounterDiscontinuityTime. ::= { ifXEntry 12 } ifHCOutBroadcastPkts OBJECT-TYPE SYNTAX Counter64 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-119 OL-22523-01...
Page 924 The value of ifPromiscuousMode does not affect the reception of broadcast and multicast packets/frames by the interface. ::= { ifXEntry 16 } ifConnectorPresent OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-120 OL-22523-01...
Page 925: Interface Stack Group
::= { ifXEntry 19 } Interface Stack Group Implementation of this group is optional, but strongly recommended for all systems. ifStackTable OBJECT-TYPE SYNTAX Sequence of IfStackEntry Cisco Unified Communications Manager Managed Services Guide 8-121 OL-22523-01...
Page 926 If there is no higher sub-layer (below the internetwork layer), then this object has the value 0. ::= { ifStackEntry 1 } ifStackLowerLayer OBJECT-TYPE SYNTAX InterfaceIndexOrZero MAX-ACCESS not-accessible STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-122 OL-22523-01...
Page 927: Generic Receive Address Table
For 802.5 functional addresses, only one entry is required, for the address which has the – functional address bit ANDed with the bit mask of all functional addresses for which the interface will accept frames. Cisco Unified Communications Manager Managed Services Guide 8-123 OL-22523-01...
Page 928 Entries having the value other(1) are valid and exist but are not classified as to whether they will continue to exist after the next restart. DEFVAL { volatile } ::= { ifRcvAddressEntry 3 } Cisco Unified Communications Manager Managed Services Guide 8-124 OL-22523-01...
Page 929: Definition Of Interface-Related Traps
STATUS current DESCRIPTION The compliance statement for SNMP entities which have network interfaces. MODULE -- this module MANDATORY-GROUPS { ifGeneralInformationGroup, linkUpDownNotificationsGroup } The groups: ifFixedLengthGroup – ifHCFixedLengthGroup – ifPacketGroup – – ifHCPacketGroup Cisco Unified Communications Manager Managed Services Guide 8-125 OL-22523-01...
Page 930 The applicability of this group MUST be defined by the media-specific MIBs. Media-specific MIBs must define the exact meaning, use, and semantics of the addresses in this group. OBJECT ifLinkUpDownTrapEnable MIN-ACCESS read-only DESCRIPTION Write access is not required. OBJECT ifPromiscuousMode Cisco Unified Communications Manager Managed Services Guide 8-126 OL-22523-01...
Page 931: Units Of Conformance
20,000,000 bits/second) character-oriented or fixed-length-transmission network interfaces. ::= { ifGroups 2 } ifHCFixedLengthGroupOBJECT-GROUP OBJECTS { ifHCInOctets, ifHCOutOctets, ifInOctets, ifOutOctets, ifInUnknownProtos, ifInErrors, ifOutErrors } STATUS current Cisco Unified Communications Manager Managed Services Guide 8-127 OL-22523-01...
Page 932 ::= { ifGroups 6 } ifRcvAddressGroupOBJECT-GROUP OBJECTS { ifRcvAddressStatus, ifRcvAddressType } STATUS current DESCRIPTION A collection of objects providing information on the multiple addresses which an interface receives. ::= { ifGroups 7 } ifStackGroup2OBJECT-GROUP Cisco Unified Communications Manager Managed Services Guide 8-128 OL-22523-01...
Page 933: Deprecated Definitions - Objects
Before starting a test, a manager-station must first obtain 'ownership' of the entry in the ifTestTable for the interface to be tested. This is accomplished with the ifTestId and ifTestStatus objects as follows: try_again: Cisco Unified Communications Manager Managed Services Guide 8-129 OL-22523-01...
Page 934 (per the semantics of TestAndIncr). Failure of the set operation indicates that some other manager has obtained ownership of the ifTestEntry. Cisco Unified Communications Manager Managed Services Guide 8-130 OL-22523-01...
Page 935 INTEGER, ifTestCode OBJECT IDENTIFIER, ifTestOwnerOwnerString } ifTestId OBJECT-TYPE SYNTAX TestAndIncr MAX-ACCESS read-write STATUS deprecated DESCRIPTION This object identifies the current invocation of the interface's test. ::= { ifTestEntry 1 } ifTestStatus OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-131 OL-22523-01...
Page 936 ::= { ifTestEntry 4 } ifTestCode OBJECT-TYPE SYNTAX OBJECT IDENTIFIER MAX-ACCESS read-only STATUS deprecated DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-132 OL-22523-01...
Page 937: Deprecated Definitions - Groups
STATUS deprecated DESCRIPTION The previous collection of objects providing information on the layering of MIB-II interfaces. ::= { ifGroups 9 } ifOldObjectsGroupOBJECT-GROUP OBJECTS { ifInNUcastPkts, ifOutNUcastPkts, ifOutQLen, ifSpecific } STATUS deprecated DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-133 OL-22523-01...
Page 938: Deprecated Definitions - Compliance
The applicability of this group MUST be defined by the media-specific MIBs. Media-specific MIBs must define the exact meaning, use, and semantics of the addresses in this group. OBJECT ifLinkUpDownTrapEnable MIN-ACCESS read-only DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-134 OL-22523-01...
Page 939 20,000,000 bits/second. GROUP ifPacketGroup DESCRIPTION This group is mandatory for all network interfaces which are packet-oriented. GROUP ifHCPacketGroup DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-135 OL-22523-01...
Page 940 SYNTAX INTEGER { up(1), down(2) } MIN-ACCESS read-only DESCRIPTION Write access is not required, nor is support for the value testing(3). OBJECT ifAlias MIN-ACCESS read-only DESCRIPTION Write access is not required. ::= { ifCompliances 2 } Cisco Unified Communications Manager Managed Services Guide 8-136 OL-22523-01...
Page 941: Vendor-Specific Management Information Base
IBM Systems Director. Supported Servers in Cisco Unified CM Releases This section lists the supported server models and unsupported server models by MIB and by Cisco Unified CM Release. It contains the following subsections: Cisco Unified CM Release 8.5(1), page 9-2 •...
Page 942: C H A P T E R 9 Vendor-Specific Management Information Base
Cisco Unified CM Release 6.0, page 9-15 • Cisco Unified CM Release 8.5(1) Table 9-1 provides the list of servers available in Cisco Unified CM release 8.5(1). Table 9-1 Servers Available in Cisco Unified CM Release 8.5(1) Cisco Unified CM Release 8.5(1)
Page 943: Cisco Unified Cm Release 8.0(2)
• MCS-7835-H2-IPC1 • MCS-7835-H2-IPC2 • MCS-7845-H2-IPC1 • MCS-7845-H2-IPC2 • DL380G6 SW only • Cisco Unified CM Release 8.0(2) Table 9-2 provides the list of servers available in Cisco Unified CM release 8.0(2). Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 944: Inapplicable Mibs In Cisco Unified Cm Release 8.0(2)
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-2 Servers Available in Cisco Unified CM Release 8.0(2) Cisco Unified CM Release 8.0(2) IBM Server Models HP Server Models Cisco Unified Computing System MCS-7815-I2-IPC1 MCS-7816-H3-IPC1 UCS B200 M1 •...
Page 945: Cisco Unified Cm Release 8.0(1)
DL380G6 (Single E5540 CPU) • Cisco Unified CM Release 8.0(1) Table 9-3 provides the list of servers available in Cisco Unified CM release 8.0(1). Table 9-3 Servers Available in Cisco Unified CM Release 8.0(1) Cisco Unified CM Release 8.0(1) IBM Server Models...
Page 946: Inapplicable Mibs In Cisco Unified Cm Release 8.0(1)
2. Supported, but note that servers running Cisco Unified Communications Manager (CallMan- ager) 4.0 and later require a minimum of 2 GB of memory for Cisco MCS 7815, MCS 7816, MCS 7825, and MCS 7835 and 4 GB of memory for Cisco MCS 7845.
Page 947 Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases MCS-7816-I3-IPC1 • MCS-7816-I4-IPC1 • MCS-7825-I4-IPC1 • MCS-7828-I4-IPC1 • IBM-SYSTEM-STORAGE-MIB does not apply to the following IBM server models: MCS-7815-I1-IPC1 • MCS-7815-I2-IPC1 • MCS-7815-I3-IPC1 • MCS-7816-I3-IPC1 • MCS-7816-I4-IPC1 •...
Page 948: Cisco Unified Cm Release 7.1(2)
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 7.1(2) Table 9-4 provides the list of servers available in Cisco Unified CM release 7.1(2). Table 9-4 Servers Available in Cisco Unified CM Release 7.1(2) Cisco Unified CM Release 7.1(2) IBM Server Models...
Page 949: Cisco Unified Cm Release 7.1(1)
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 7.1(1) Table 9-5 provides the list of servers available in Cisco Unified CM release 7.1(1). Table 9-5 Servers Available in Cisco Unified CM Release 7.1(1) Cisco Unified CM Release 7.1(1) IBM Server Models HP Server Models •...
Page 950: Inapplicable Mibs
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 7.0(1) Table 9-6 provides the list of servers available in Cisco Unified CM release 7.0(1). Cisco Unified Communications Manager Managed Services Guide 9-10 OL-22523-01...
Page 951: Unsupported Servers By Mib
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-6 Servers Available in Cisco Unified CM Release 7.0(1) Cisco Unified CM Release 7.0(1) IBM Server Models HP Server Models MCS-7815-I1-IPC1 MCS-7816-H3-IPC1 • • MCS-7815-I2-IPC1 MCS-7825H-3.0-IPC1 •...
Page 952: Cisco Unified Cm Release 6.1(3)
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 6.1(3) Table 9-7 provides the list of servers available in Cisco Unified CM release 6.1(3). Table 9-7 Servers Available in Cisco Unified CM Release 6.1(3) Cisco Unified CM Release 6.1(3) IBM Server Models HP Server Models •...
Page 953: Cisco Unified Cm Release 6.1
HP CPQSM2 MIB does not apply to the following HP server models: MCS-7825H-2.2-EVV1 • MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 6.1 Table 9-8 provides the list of servers available in Cisco Unified CM release 6.1. Cisco Unified Communications Manager Managed Services Guide 9-13 OL-22523-01...
Page 954: Unsupported Servers By Mib
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-8 Servers Available in Cisco Unified CM Release 6.1 Cisco Unified CM Release 6.1 IBM Server Models HP Server Models MCS-7815-I1-IPC1 MCS-7816-H3-IPC1 • • MCS-7815-I2-IPC1 MCS-7825H-2.2-EVV1 •...
Page 955: Cisco Unified Cm Release 6.0
• MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 6.0 Table 9-9 provides the list of servers available in Cisco Unified CM release 6.0. Table 9-9 Servers Available in Cisco Unified CM Release 6.0 Cisco Unified CM Release 6.0 IBM Server Models...
Page 956: Unsupported Servers By Mib
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-9 Servers Available in Cisco Unified CM Release 6.0 (continued) Cisco Unified CM Release 6.0 MCS-7835-I2-IPC1 MCS-7835-H2-IPC1 • • • MCS-7845I-3.0-IPC1 • MCS-7845H-2.4-EVV1 MCS-7845-I1-IPC1 MCS-7845H-3.0-IPC1 •...
Page 957: Ibm Mibs
Supported for system traps IBM-SYSTEM-TRAP 1.3.6.1.4.1.2.6.159.1.1.0 Provides temperature, voltage, fan, disk, NIC, memory, power supply, and CPU details IBM-SERVERAID-MIB 1.3.6.1.4.1.2.6.167.2 Provides RAID status IBM-SYSTEM-RAID-MIB 1.3.6.1.4.1.2.6.159.1.1.200 Provides RAID status IBM-SYSTEM-STORAGE-MIB 1.3.6.1.4.1.2.6.159.3.1 Provides RAID status Cisco Unified Communications Manager Managed Services Guide 9-17 OL-22523-01...
Page 958: Ibm Status Messages
Not all such work is on-line, yet the managed element is neither OK nor in one of the other states. OK = Normal; Error = Critical Cisco Unified Communications Manager Managed Services Guide 9-18 OL-22523-01...
Page 959: Hewlett Packard Mibs
CPQSINFO-MIB 1.3.6.1.4.1.232.2 Provides hardware component asset data CPQIDA-MIB 1.3.6.1.4.1.232.3 Provides RAID status/events CPQHLTH-MIB 1.3.6.1.4.1.232.6 Provides hardware components status/events CPQSTSYS-MIB 1.3.6.1.4.1.232.8 Provides storage (disk) systems status/events CPQSM2-MIB 1.3.6.1.4.1.232.9 Provides iLO status/events Cisco Unified Communications Manager Managed Services Guide 9-19 OL-22523-01...
Page 960: Hp Status Messages
Ready Rebuild (6) Indicates that • the logical drive is ready for Automatic Data Recovery. The physical drive that failed has been replaced, but the logical drive is still operating in Interim Recovery Mode. Cisco Unified Communications Manager Managed Services Guide 9-20 OL-22523-01...
Page 961 The fan is operating properly. • degraded(2) A redundant fan is not • operating properly. failed(4) A non-redundant fan is • not operating properly. Cisco Unified Communications Manager Managed Services Guide 9-21 OL-22523-01...
Page 962 4 will ever be returned by the agent. If the cpqHeThermalDegradedAction is set to shut down (3), the system will shut down if the condition occurs. Cisco Unified Communications Manager Managed Services Guide 9-22 OL-22523-01...
Page 963 GoodReceives 1.3.6.1.4.1.232.18.2.3.1.1.19 cpqNicIfPhysAdapter BadReceives NIC Utilization CPQNIC-MIB cpqNicIfPhysAdapter Interface is experiencing High 1.3.6.1.4.1.232.18.2.3.1.1.16 GoodTransmits Utilization Clearing Value = <50% for 1 hour 1.3.6.1.4.1.232.18.2.3.1.1.18 cpqNicIfPhysAdapter BadTransmits 1.3.6.1.4.1.232.18.2.3.1.1.17 cpqNicIfPhysAdapter GoodReceives 1.3.6.1.4.1.232.18.2.3.1.1.19 cpqNicIfPhysAdapter BadReceives Cisco Unified Communications Manager Managed Services Guide 9-23 OL-22523-01...
Page 964 6029. 78x5-H Insite Manager HOST-RESOURCES-MIB cmaeventd Compaq Insite Manager Service Failure Service 1.3.6.1.2.1.25.4.2.1.2 cmafcad cmahealthd cmahostd Positive String ID forcmaidad cmaided cmanicd cmapeerd cmaperfd cmasm2d cmastdeqd cmathreshd 1. Unavailable for MCS-7825H Cisco Unified Communications Manager Managed Services Guide 9-24 OL-22523-01...
Page 965: Intel Mibs
Table 9-15 Intel Hardware Status Messages, MIBs and Objects Names, and Object Responses Cisco Unified CM Release 7.x MCS-78xx Status MIBS and Object Names Object Responses Power INTEL-SERVER-BASEBOARD6::powerEvents System INTEL-SERVER-BASEBOARD6::systemEvents Thermal INTEL-SERVER-BASEBOARD6::thermalEvents Cisco Unified Communications Manager Managed Services Guide 9-25 OL-22523-01...
Page 966 Chapter 9 Vendor-Specific Management Information Base Intel MIBs Cisco Unified Communications Manager Managed Services Guide 9-26 OL-22523-01...
Page 967 Cisco Unified CM region table 7-26 pre-configured callmanager 6-32 Cisco Unified CM table 7-22 pre-configured system 6-19 Cisco Unified CM time zone table 7-29 removed in Cisco Unified CM Release 8.0(1) 6-401 definitions 7-14 warning-level severity 6-200 device pool table 7-30 alert notification objects...
Page 968 Index Cisco Unified CM managed services and snmp perfmon object and counters 5-23 traps 7-106 Cisco Locations compliance statements 7-96 perfmon object and counters 5-23 cti device directory number table 7-66 CiscoLog cti device table 7-62 overview 6-2, 6-3, 6-4, 6-5, 6-6, 6-8, 6-10, 6-11, 6-13, 6-14,...
Page 969 5-62 Database Change Notification Server hardware migration 3-31 perfmon object and counters 5-63 HEADER field 6-10 Database Change Notification Subscription historical information download 3-37 perfmon object and counters 5-64 Cisco Unified Communications Manager Managed Services Guide IN-3 OL-22523-01...
Page 970 RTMT 1-6, 5-1 SNMP support deployment models Memory trace collection perfmon object and counters 5-66 traps MESSAGE field 6-17 message format message length mibs Partition cisco-ccm-mib perfmon object and counters 5-69 Cisco Unified Communications Manager Managed Services Guide IN-4 OL-22523-01...
Page 971 Cisco TFTP Server Cisco Dual-Mode Mobility 5-53 5-17 Cisco Tomcat Connector 5-59 Cisco Extension Mobility 5-19 Cisco Transcode Device Cisco Feature Control Policy 5-56 5-20 Cisco Video Conference Bridge Cisco Gatekeeper 5-57 5-20 Cisco Unified Communications Manager Managed Services Guide IN-5 OL-22523-01...
Page 972 Database Change Notification Subscription 5-64 SEQNUM field Database Local DSN 5-64 serviceability reports 3-34 DB User Host Information 5-64 SEVERITY field 6-11 Enterprise Replication 5-65 SNMP Enterprise Replication DBSpace Monitors 5-64 basics 5-65 Cisco Unified Communications Manager Managed Services Guide IN-6 OL-22523-01...
Page 973 3-21, 3-23, 3-24, 3-25, 3-26 software configuration management 3-32, 3-33 software configuration management’detecting version virtual memory 3-16 and packages 3-33 supported interfaces TAGS field 6-14 5-73 perfmon object and counters 5-73 Cisco Unified Communications Manager Managed Services Guide IN-7 OL-22523-01...
Page 974 Index Cisco Unified Communications Manager Managed Services Guide IN-8 OL-22523-01...

This manual is also suitable for:

Unified communications manager 8.5(1)

Cisco MCS-7825-H3-IPC1 Service Manual

Table of Contents

Chapter 1 Overview

Chapter 2 New and Changed Information

CHAPTER 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems

CHAPTER 4 Simple Network Management Protocol4-1

Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, Perfmon Counters, and Alerts

CHAPTER 6 Cisco Unified Serviceability Alarms and Ciscolog Messages

Quick Links

Chapters

Troubleshooting

Related Manuals for Cisco MCS-7825-H3-IPC1

Summary of Contents for Cisco MCS-7825-H3-IPC1