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DNS-120 User's Manual
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software
of D-Link's products will not be applied to and does not cover any refurbished product and any product
purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case,
the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited
Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its
return policy. In case the return policy period has expired and the product is within warranty, the customer
shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the
Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the
same.
• The original product owner must obtain a Return Material Authorization ("RMA") number from
the Authorized D-Link Service Office and, if requested, provide written proof of purchase of the
product (such as a copy of the dated purchase invoice for the product) before the warranty
service is provided.
• After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit, and
the RMA number must be prominently marked on the outside of the package. Do not include
any manuals or accessories in the shipping package. D-Link will only replace the defective
portion of the Product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery
("COD") is allowed. Products sent COD will either be rejected by D-Link or become the
property of D-Link. Products shall be fully insured by the customer. D-Link will not be held
responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected by
D-Link, with shipping charges prepaid. Expedited shipping is available if shipping charges are
prepaid by the customer and upon request.
• Return Merchandise Ship-To Address:
USA: 17595 Mt. Herrmann, Fountain Valley, CA 92708
Canada: 2180 Winston Park Drive, Oakville, ON, L6H 5W1 (Visit http://www.dlink.ca for detailed
warranty information within Canada)
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link's reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined
by D-Link not to be defective or non-conforming.
What Is Not Covered: This limited warranty provided by D-Link does not cover: Products, if in D-Link's
judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, isuse,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with, defaced
or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage;
Any hardware, software, firmware or other products or services provided by anyone other than DLink;
Products that have been purchased from inventory clearance or liquidation sales or other sales in which
D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
Repair by anyone other than D-Link or an Authorized D-Link Service Office will void this Warranty.
D-Link Systems, Inc.
Warranty
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