Related Manuals for NETGEAR CVG824G-1STAUS
Summary of Contents for NETGEAR CVG824G-1STAUS
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Page 1: Local Access
Your Optus Local Access Telephony User Guide. Full of handy hints. 4114645 02/09 (202-10502-01) - Page 2 Welcome It’s great to have you with us and we’ll certainly do all we can to take good care of you. This User Guide has been provided to help you become familiar with the many features of your new telephone service. They’re all very simple to use, especially once they’ve been explained to you. Remember, if these features aren’t currently available on your phone and you’d like access to them, contact Customer Service on 133 937.
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Page 3: Table Of Contents
Contents The Optus Commitment Why you’re better off with Optus A Quick Word About Making Calls Tips for making calls, easily, safely and cheaply MAKING THE MOST OF OPTUS LOCAL Calling Number Display Do you want people to know it’s you who are calling? VoiceMail Just like an answering machine only better Caller ID... -
Page 4: The Optus Commitment
The Optus Commitment Our guarantee to you Our commitment* is to aim to bring you the most reliable phone service in Australia. We guarantee to keep our appointments There’s nothing more frustrating than waiting around for a service call. That’s why, when you make an appointment for an Optus technician to call at your premises, to either install your service or repair a fault, we guarantee we’ll arrive within the agreed time frame. - Page 5 We guarantee repairs will be made quickly If you have a service fault, and your property is in the metropolitan area, Optus guarantees to repair the fault by the end of the first working day after you reported it. We guarantee our customer service In the unlikely event that the performance standards for the phone services that we supply are not met, you may be entitled to compensation under the Customer Service Guarantee.
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Page 6: A Quick Word About Making Calls
Making Calls Making phone calls with Optus Local is simple and the same as you are used to. The Optus network has been built to comply with national standards, which means you can use most phones, faxes and modems with Optus Local. No matter what sort of phone you’re using, here are some helpful hints to always bear in mind. -
Page 7: Calling Number Display
Calling Number Display Calling Number Display (CND) means that when you make a call, your number will be sent to the phone of the person you are calling. If they have a display phone they will be able to see your number. If they don’t have a display phone, they can tell you were the last caller by using a call return feature. -
Page 8: Voicemail
VoiceMail You will never miss a call again. With VoiceMail, callers will hear your own personal greeting when you can’t get to the phone and will be able to leave you a message. It’s simple. A special ‘message waiting’ dial tone lets you know as soon as you lift the receiver if there are any messages for you. - Page 9 What your callers will hear After hearing your personal greeting, your caller will be able to leave a message and in most cases their number will be recorded automatically. If they know they’re not going to be contactable on the number they are calling on, they can press at the end of their message and dial in another phone number they can be contacted on, e.g.
- Page 10 HOW TO LISTEN TO MESSAGES WHEN YOU’RE NOT AT HOME For standard touch tone phones STEP 1 Lift the receiver. STEP 2 Dial 133 321. STEP 3 Enter your VoiceMail number (your phone number including area code) followed by . For example, if your phone number is (02) 1234 5678, enter all numbers followed by STEP 4 Enter your PIN, followed by...
- Page 11 HOW TO USE VOICEMAIL CALL RETURN Available when listening to messages at home After each message has played you will be given the option to return the call. You will hear: To return the call, press If your caller has left a call back number •...
- Page 12 HANDY HINTS VoiceMail shortcuts The following can be used at any time whilst listening to messages. To go back Press to go back 8 seconds. Press to go back to the beginning of that message. To go forward Press to fast forward 8 seconds. Press to fast forward to the end of that message.
- Page 13 HOW TO SET A WAKE UP OR REMINDER CALL STEP 1 Enter your VoiceMail box. STEP 2 Press for User Options. STEP 3 Press for Wake Up Call. STEP 4 Press to set up a new Wake Up Call. STEP 5 Simply follow the prompts to enter a phone number and a time for your wake up call.
- Page 14 HANDY HINT Options to use at any time Press to return to the main menu. Press to exit the service. Press to pause/resume. Press for help. Press for general information on the VoiceMail service. VOICEMAIL USER OPTIONS To change your personal greeting Your personal greeting is what your callers initially hear when they access your VoiceMail box.
- Page 15 To change your Personal Identification Number (PIN) Your PIN is your personal security code number which prevents other people from hearing your messages. It can be anything from four to nine digits long. We recommend you choose a number which is easy for the family to remember, such as a birthday. You can change your PIN as often as you like.
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Page 16: Caller Id
Caller ID Wouldn’t it be great to know who’s calling before you answer? With Caller ID, you can see the phone number of the incoming caller before you answer the phone. Caller ID displays the phone number of the caller. To use this feature you need a display phone. If you don’t have a display phone or this feature, contact Optus Customer Service on 133 937 for information. -
Page 17: Call Return
Call Return How often do you hear the phone ringing but do not quite get there in time? If you miss a call, call return is a very useful feature which lets you know the number of the last incoming caller. You are given the option to return that call automatically. STANDARD TOUCH TONE PHONE STEP 1 Lift the receiver and listen for the dial tone. -
Page 18: Call Waiting
Call Waiting Ever worried about missing calls when either you or somebody else has been on the phone? You won’t need to worry any more with Call Waiting. If you don’t have this feature and would like it, please contact Optus Customer Service on 133 937 for further information. With Call Waiting you will hear a series of two discreet beeps when a second caller is trying to get through. - Page 19 FAxES, MODEMS AND CALL WAITING If you are using a fax or modem, Call Waiting may interrupt the transmission. To turn Call Waiting off for a particular call: For standard touch tone phones STEP 1 Lift the receiver and listen for the dial tone. # 8 7 STEP 2 Dial...
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Page 20: Call Divert
Call Divert This great feature allows your calls to be transferred to other numbers when you’re away from home – including mobile phones, pagers and answering services. You can turn Call Divert on and off as often as you like. When it’s on, you will not receive incoming calls, although you can make outgoing calls. - Page 21 HOW TO TURN CALL DIVERT OFF STANDARD TOUCH TONE PHONE STEP 1 Lift the receiver and listen for the dial tone. STEP 2 # 7 8 Dial STEP 3 Listen for the confirmation tone (2 short beeps). STEP 4 Replace the receiver. When Call Divert is still on, you will hear a short ring when someone is calling to remind you that your calls are still being diverted.
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Page 22: Three Way Call
Three Way Call Imagine you are already on a call and would like to include a third person in the conversation. With the Three Way Call feature you can put your first caller on hold, dial the third party and, when they answer, have a three way conversation. -
Page 23: Troubleshooting
Troubleshooting If you’re having difficulty making a call, here are a few useful tips which may help you to fix the problem yourself. Try these first before contacting us. I picked up my phone and there was no dial tone. Sometimes there can be a slight delay before you hear the dial tone. -
Page 24: Useful Numbers
Useful Numbers Directory, Emergency and Operator Assisted Services Optus Customer Service 133 937 Calls from Teletypewriter 1800 500 002 Faults and Service difficulties: From Optus and Telstra phones 131 344 (including mobile phones) From payphones and Vodafone mobiles 133 937 Local Directory Assistance 1223 National Directory Assistance...