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Dell A960 Owner's Manual

Personal all-in-one printer
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Download this manual See also: User Manual
Dell™ Personal All-In-One Printer A960
Owner's Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Understanding the Software
• Ink Cartridge Maintenance
• Troubleshooting
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell A960

  • Page 1 Dell™ Personal All-In-One Printer A960 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Understanding the Software • Ink Cartridge Maintenance • Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 2 Ordering Ink Cartridges and Supplies Your Dell™ Personal All-In-One Printer A960 comes with software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you if the ink levels are low. You can order ink online at www.dell.com/supplies or by phone.

  • Page 3: Notes, Notices, And Cautions

    Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products.

  • Page 4: Caution: Safety Information

    Caution: SAFETY INFORMATION Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. • Use only the power supply provided with this product or the manufacturer’s authorized replacement power supply.

  • Page 5: Table Of Contents

    Contents Notes, Notices, and Cautions Caution: SAFETY INFORMATION 1 Getting Started Understanding the Printer Parts Accessing Your Setting up Your Printer Installing the Operator Panel Using the Operator Panel Operator Panel Menus Understanding the Automatic Paper Type Sensor Loading Paper...
  • Page 6 ....... Using Dell Printer Fax Tools Fax Software Using Fax Console (Windows XP Only)
  • Page 7 Using Dell Picture Studio Access Dell Picture Studio 4 Ink Cartridge Maintenance Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles 5 Troubleshooting Setup Problems ......
  • Page 8 7 Appendix Limited Warranties and Return Policy Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Regulatory Notices Contents ......

  • Page 9: Getting Started

    S E C T I O N 1 G e t t i n g S t a r t e d Understanding the Printer Parts Accessing Your User’s Guide Setting up Your Printer Installing the Operator Panel Using the Operator Panel...

  • Page 10: Understanding The Printer Parts

    ADF. Stack paper as it exits the printer. Check the printer status or view messages, menus, or settings. Operate your printer (attached to a computer or unattached). For more information, see "Using the Operator Panel" on...
  • Page 11 (scanner unit) until it rests on the main body of the printer. • Identify your printer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
  • Page 12 G e t t i n g S ta r t e d Supply power to the printer. Connect your printer to an active telephone line to send and receive faxes. Your printer must be connected to this telephone line to receive incoming fax calls.

  • Page 13: Accessing Your User's Guide

    Follow the instructions on your printer Setup Diagram to install the hardware and software. For setup troubleshooting, see page 70. You can use the Dell™ AIO Printer A960 to do a variety of things. A few important things to note: •...

  • Page 14: Installing The Operator Panel

    Remove the operator panel (if one is installed). Choose the correct operator panel for your language. Position the clips on the printer, and then press down. G e t t i n g S ta r t e d...

  • Page 15: Using The Operator Panel

    The operator panel buttons help you scan, copy, fax, and customize documents. When Power is lit, the printer is on. You can select a mode from the Mode area, select or change settings using several of the buttons, and initiate a scan, copy, or fax from the Start area on the far right.
  • Page 16 NOTE: If you hold down the Select button, the button acts as a paper feed. Speed Dial Use the speed dial feature while the printer is in fax mode. NOTE: If you press Speed Dial when your printer is in copy or scan mode, the printer automatically switches to fax mode. A keypad number •...

  • Page 17: Operator Panel Menus

    Menus Selecting Operator Panel Menu items Press one of the available Mode buttons on the printer operator panel. Press Options repeatedly until the menu heading you want appears on the display. Press + or - to scroll through the available menu items.
  • Page 18 Copy Mode Menu Items BLANK PAPER SIZE Letter Legal CONTENT TYPE Text&Graphics Photo Text Only Line Drawing COLLATE-BLACK Collate Off Collate-Black No of pages <#> KEY PRESS TONE High G e t t i n g S ta r t e d BLANK PAPER TYPE Auto Detect Plain...
  • Page 19 Scan Mode Menu Items ORIGINAL SIZE Letter Wallet 8x10 POWER SAVE Immediately After 10 min After 30 min After 60 min Never CLEAR SETTINGS After 2 min Never SET DEFAULTS Use Factory Use Current LANGUAGE English French German Spanish Italian Dutch Brazilian Portug Polish...
  • Page 20 Fax Mode Menu Items PENDING FAXES None <#> RINGER TONE High KEY PRESS TONE High BLANK PAPER SIZE Letter Legal BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency G e t t i n g S ta r t e d PRINT REPORTS Activity Report Send log...
  • Page 21 Fax Mode Menu Items (continued) MAINTENANCE Ink levels Change Align Clean Test CLEAR SETTINGS After 2 min Never SET DEFAULTS Use Factory Use Current FAX CONFIRMATION Print for all Print for errors FIT FAX TO PAGE Try to fit Two pages RING PATTERN Normal Distinctive Ring 1 (Double)
  • Page 22 Advanced Fax Mode Menu Items REDIAL ATTEMPTS 0 times 1 time 2 times 3 times 4 times 5 times SCAN BEFORE DIAL MAX SEND SPEED 2400 4800 7200 9600 12000 14400 16800 19200 21600 24000 26400 28800 31200 33600 G e t t i n g S ta r t e d REDIAL INTERVAL 1 minute 2 minutes...

  • Page 23: Understanding The Automatic Paper Type Sensor

    Glossy/photo paper. • Transparencies. If you load one of these paper types, the printer detects the paper type and automatically adjusts the paper type settings. NOTE: Your printer cannot detect the paper size. To choose the paper size on which you want to print:...
  • Page 24 (Windows XP). Click Start Right-click the printer icon. Click Printing Preferences or Properties. Click Options or the Printer Settings tab, and then click Paper Type Sensor Options. Click the box to clear the setting. Click OK. Click OK. NOTE: To temporarily override the automatic paper type sensor for a particular print job, specify a paper type in the software screen under Specialty Paper.

  • Page 25: Loading Paper

    Squeeze and slide the left-hand paper guide to the left edge of the paper. NOTE: Do not force paper into the printer. The paper should be flat against the paper support’s surface and it’s right edge should be flush against the right-hand paper guide.

  • Page 26: Print Media Guidelines For The Paper Support

    • The paper is loaded vertically against the right-hand side of the paper support. • The paper guide is against the left edge of the paper. NOTE: Load letterhead paper into the printer upside down with the letterhead facing you. • The print side of the envelopes faces you.
  • Page 27 • The blank side of the transfers faces you. • The paper guide is against the left edge of the iron-on transfers. 20 sheets of banner paper • The banner paper is designed for use with inkjet printers. • You adjust the printer properties. Getting Started...

  • Page 28: Load Your Document On The Scanner Glass

    Load Your Document on the Scanner Glass Open the top cover. Place the item you want to copy face down on the scanner glass in the upper left corner. Close the top cover. G e t t i n g S ta r t e d...

  • Page 29: Using The Printer

    S E C T I O N 2 U s i n g t h e P r i n t e r Using the ADF Printing Copying Scanning Faxing...

  • Page 30: Using The Adf

    Using the ADF Load Your Document Into the ADF NOTICE: Do not load more than 50 sheets into the ADF or allow more than 50 sheets to be fed to the ADF exit tray. The ADF exit tray should be emptied before it exceeds 50 sheets or your original documents may be damaged.

  • Page 31: Print Media Guidelines For The Adf

    Print Media Guidelines for the ADF Load up to: Make sure: 50 sheets of letter size • The document is loaded text side up. paper • The paper guide is against the edge of the paper. 50 sheets of A4 size paper •...

  • Page 32: Printing

    Load paper. For help, see page 25. With your document open, click File To change the printer settings, click Preferences or Properties (depending on the program or operating system). On the three tabs along the left side (Quality/Copies, Paper Setup, and Print Layout) of the Print Properties screen, confirm the selections, and then click OK.

  • Page 33: Copying

    Copying You can use your printer to copy using the printer operator panel or the printer software. Using the Operator Panel Make sure your printer is on. Load paper. For help, see page 25. Load your document on the scanner glass or into the ADF. For help, see page 28 or page 30.

  • Page 34: Copy Photos

    Load your document on the scanner glass or into the ADF. For help, see page 28 or page 30. From the Mode area on the operator panel, press Scan to put the printer in scan mode. Press + to scroll through the list of possible programs to which you can scan.
  • Page 35 Using the Printer Software NOTE: Some programs do not support multiple page scanning. Make sure your computer and printer are on, and the printer is connected to the computer. Load your document on the scanner glass or into the ADF. For help, see page 28 or page 30.

  • Page 36: Scan Photos

    Edit Scanned Images With most graphics programs, you can customize your image. From the Dell All-In-One Center, scan your image to the image editor of your choice. Edit the image using the tools available in your program. You may be able to: •...

  • Page 37: Scan Multiple Pages Or Images

    Put the first sheet on the scanner glass. Click Start All Programs (or Programs) A960 Dell All-In-One Center. The All-In-One Main Page appears on your computer screen. Select your scan destination from the drop-down box. In the Scan section, click See More Scan Settings Click Display Advanced Scan Settings.

  • Page 38: Save An Image On Your Computer

    Save an Image on Your Computer Click Start A960 Dell All-In-One Center. The All-In-One Main Page appears on your computer screen. From the Productivity Tools section, click Save an image on my computer. Follow the directions to save an image on your computer.

  • Page 39: Enlarge Or Reduce Images Or Documents

    Click Start All Programs (or Programs) A960 Dell All-In-One Center. The All-In-One Main Page appears on your computer screen. Click Preview Now. NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do not have the system resources available to perform the scan at the resolution or size you have selected.

  • Page 40: Faxing

    Your computer must have Dell Printer Fax Tools or Microsoft Fax Console installed and configured – See "Using Dell Printer Fax Tools Fax Software" on page 41 to use Dell Printer Fax Tools. – See "Using Fax Console (Windows XP Only)" on page 43 to use Fax Console.

  • Page 41: Using Dell Printer Fax Tools Fax Software

    Check for any entry referring to Classic PhoneTools or Fax Tools. If you have either of these entries, skip to “Configure Dell Printer Fax Tools Fax Software.” Click on the desktop. The All Programs window closes. Insert the Dell Personal All-In-One Printer A960 Drivers and Utilities CD. An installation window appears. Click Cancel. Click Start My Computer.
  • Page 42 Configure Dell Printer Fax Tools Fax Software NOTE: Fax service is set by default to automatically answer your phone line after two rings if you click to select the Enable Receive check box. Change these settings as desired. Click Start Click Dell AIO Printer A960 The fax configuration wizard begins.

  • Page 43: Using Fax Console (Windows Xp Only)

    Click to select Print it on. Use the drop-down menu to the right of this field to select Dell AIO Printer A960 if you want to print all received faxes. To create an archive copy of each fax, click to select Store a copy in a folder, and then use the Browse button to select the desired archive location.

  • Page 44: Access The Fax Setup Utility

    Click Start A960 Fax Setup Utility • From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Fax Setup Utility. U s i n g t h e Pri n te r All Programs (or Programs)
  • Page 45 The following table describes what you can do from each of the Fax Setup Utility tabs. On this tab: You can: Send • Enter your name and fax number. • Select a maximum send speed and a print quality for outgoing faxes. •...

  • Page 46: Send A Fax

    You can send faxes using the printer operator panel or the printer software. Using the Operator Panel You can use your printer to send color or black and white faxes. You can send and receive A4, legal, and letter size documents.
  • Page 47 Enter the fax number using the numbers on the keypad. Press Black or Color. NOTE: In order to send a color fax from your printer, the machine to which you are sending the fax must also support color faxes. Dell Printers,...

  • Page 48: Receive Faxes

    Follow the instructions on your computer screen to send your fax. Receive Faxes NOTE: Your printer cannot receive soft copy faxes, it can only send them. All incoming faxes print from your printer. You can receive faxes using the printer operator panel or the printer software. You can choose to receive faxes automatically, manually, or through an answering machine.
  • Page 49 When the number of rings that you set is detected, the printer automatically receives your fax. NOTE: For your printer to receive a color fax, the machine from which you are receiving must also support color faxes. Receive Faxes Manually From the operator panel, press Fax.

  • Page 50: Print To Fax

    NOTE: You cannot receive soft copy faxes, only send them. All incoming faxes will print from your printer. To send a fax from your computer program using the fax modem in your printer: With your document open, click File In the printer list, select Dell Printer Fax Tools.

  • Page 51: Viewing Sent Faxes And Received Faxes

    Viewing Sent Faxes and Received Faxes Using Fax Console Click Start All Programs (or Programs) Click Fax Console. Received faxes can be viewed in the Inbox. Sent faxes can be viewed in Sent Items. View the Status of a Fax Using Fax Console Click Start All Programs (or Programs)

  • Page 52: Using Special Fax Features

    Using Special Fax Features There are several fax features on your Dell A960 that make sending faxes more efficient. Speed Dial To make sending faxes easier, you can enter up to 100 speed dial numbers. You can enter 80 individual fax numbers and 20 groups that can hold up to five phone numbers each.
  • Page 53 On the operator panel, press Fax. Press Options repeatedly until On Hook Dial appears. Press Select to make the printer go off hook. Enter the number to which you want to send a fax. Press the keypad numbers to navigate an automated answering system.
  • Page 54 Broadcast Send If your printer is attached to a computer, you can send a fax of up to 20 pages to as many as five people at once. To Send a Broadcast Fax Immediately Press Fax. Press Options four times to display Delay Until.

  • Page 55: Understanding The Software

    U n d e r s t a n d i n g t h e S o f t w a r e Using the Dell All-In-One Center Using Print Properties Using the Dell Printer Solution Center Using Dell Picture Studio...

  • Page 56: Understanding The Printer Software

    Understanding the Printer Software The printer software includes the: • Dell All-In-One Center—helps you perform various scan, copy, and fax operations and manage your saved images. • Print Properties—helps you adjust printing settings. • Dell Printer Solution Center—provides maintenance and troubleshooting help, provides basic usage information, and How to’s for creating projects.

  • Page 57: The All-In-One Main Page

    The All-In-One Main Page The All-In-One Main Page consists of four main sections. The following table describes each of the sections. From this section: You can: Scan • Select a program to send the scanned image to. • Choose what type of image is being scanned. •...
  • Page 58 Productivity Tools Preview section For more information on using the Dell All-In-One Center, see your User’s Guide. NOTE: For more information about the All-In-One Main Page, View Saved Images Page, or the Maintain/Troubleshoot Page, click the Help button located in the upper right corner of the screen.

  • Page 59: Using Print Properties

    To access Print Properties when a document is not open: Click Start Printers. Right-click on the printer icon, and then choose Printer Preferences. Print Properties Tabs All of the print settings are on the three main tabs of the Print Properties software. The following table describes each of the tabs.
  • Page 60 From this tab: Paper Setup Print Layout NOTE: For additional information about these settings, right-click a setting on the screen, and then select the What’s This? item. To learn more about Print Properties, see your User’s Guide. U n d e r s t a ndi n g t h e S o f t w a r e You can change these settings: Type—Select the type of media you are using.

  • Page 61: Using The Dell Printer Solution Center

    Using the Dell Printer Solution Center The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current printer status. Access the Dell Printer Solution Center Click Start All Programs (or Programs)

  • Page 62: Using Dell Picture Studio

    Using Dell Picture Studio NOTE: Dell Picture Studio is included on your Dell Picture Studio lets you adjust photo attributes. With Dell Picture Studio, you can: Eliminate red eye Add text to images Add special effects Access Dell Picture Studio •...

  • Page 63: Ink Cartridge Maintenance

    S E C T I O N 4 I n k C a r t r i d g e M a i n t e n a n c e Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles...

  • Page 64: Replacing Ink Cartridges

    CAUTION: Before performing any of the procedures listed in this section, read and follow the Safety Instructions on page 4. Dell™ ink cartridges are available only through Dell. You can order more ink at www.dell.com/supplies. Make sure the printer is on.

  • Page 65: Aligning Ink Cartridges

    Alignment Page Printing appears on the display, and an alignment page prints. Once the alignment page prints, your automatic alignment is complete. Using the Printer Software to Automatically Align Ink Cartridges When automatically aligning your ink cartridges, a page prints with vertical, horizontal, and slanted lines.
  • Page 66 Using the Printer Software to Manually Align Ink Cartridges When manually aligning your ink cartridges, a page prints with arrows followed by numbers. Load paper. For help, see page 25. Click Start A960 Dell Printer Solution Center. From the Maintenance tab, click Align to fix blurry edges.

  • Page 67: Cleaning The Ink Cartridge Nozzles

    Load paper. For help, see page 25. Click Start All Programs (or Programs) A960 Dell Printer Solution Center. From the Maintenance tab, click Clean to fix horizontal streaks. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
  • Page 68 Ink Cartridge Mainte nance...

  • Page 69: Troubleshooting

    S E C T I O N 5 Tr o u b l e s h o o t i n g Setup Problems General Problems More Troubleshooting Options...

  • Page 70: Setup Problems

    • You only have one Dell AIO Printer A960 attached to your computer. • Your operating system is compatible with your printer. The Dell AIO Printer A960 supports Windows XP and Windows 2000. General Problems Try to troubleshoot your problem before contacting Dell by checking the following items.
  • Page 71 The paper is loaded correctly. For help, see "Loading Paper" on page 25 • You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you have both cartridges installed. For help installing the cartridges, see the Setup Diagram.

  • Page 72: Black And White Copy Quality Is Unsatisfactory

    If You Are Copying In Black and White and Want To Improve the Quality: Click Start A960 Dell All-In-One Center. The All-In-One Main Page appears on your computer screen. In the Copy section, click See More Copy Settings. Click Advanced to display the Advanced Copy Settings dialog box.

  • Page 73: Fax Does Not Work

    • The printer must be connected to an active phone line. • If you are using the printer software to fax, the printer must be connected to a computer with a USB cable. • The memory may be full. Wait until the faxes in memory have been sent, and then send the current fax again.

  • Page 74: Default Country Was Not Set

    Display Language Is Not Preferable If the language on the printer display is not the language you prefer, change the language: On the operator panel, press Options until LANGUAGE displays. Use + to scroll through the list of languages. When your preferred language displays, press Select to set that language as the default.
  • Page 75 Use the keypad buttons to enter the date you want your printer to display. Press Select. NOTE: If the date is entered incorrectly, the date shown will be the default. To change the time: Press Options until EDIT DATE/TIME: appears on the display.
  • Page 76 Paper Jams If a paper jam occurs in the paper support, remove the paper from the printer. If the paper is lodged too far into the printer and cannot be removed: Press Power to turn the printer off. Pull slowly and firmly on the paper to remove it.

  • Page 77: Document Misfeeds Or Jams

    Document Misfeeds or Jams Turn the printer off. Open the ADF. Pull gently to remove the paper jam. Close the ADF. Turn the printer on. Print any missing pages. Troubleshooting...

  • Page 78: Error Messages And Flashing Lights

    Click How to clear and avoid paper jams. Follow the instructions to clear the paper jam. Paper Out Message If your printer is out of paper, Load paper then press Select appears on the display. Follow these instructions to clear the message from the display.
  • Page 79 Hardware Error: 0402 The printer has a paper jam in the ADF. See "Document Misfeeds or Jams" on page 77 to clear the jam. Hardware Error: 401 The printer scanner is stalled. Press Power to turn your printer off. Unplug your printer.

  • Page 80: Improving Print Quality

    If you are not satisfied with the print quality of your document, make sure you: • Use the appropriate paper for the document. • Use paper that is a heavier weight, bright white, or coated. Use Dell™ Premium Photo Paper for printing photos. • Select a higher print quality: From your software program, click File The Print dialog box appears.

  • Page 81: Clean The Ink Cartridge Nozzles

    Remove and Reinstall the Software If the All-In-One is not functioning properly or if a communications error message appears when you try to use your printer, you may need to remove the printer software, and then reinstall it. Click Start...

  • Page 82: More Troubleshooting Options

    Auto Detect Is Set But Not Working Properly If the preceding solutions do not solve the problem you are having with your printer: • See the Dell Printer Solution Center software for more troubleshooting information: Click Start A960 Click the Troubleshooting tab on the left side of the screen.

  • Page 83: Contacting Dell

    S E C T I O N 6 C o n t a c t i n g D e l l...

  • Page 84: Technical Assistance

    Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" for the telephone number to call for your region.

  • Page 85: Contacting Dell

    NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 86 Customer Service DellNet™ Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Projectors Technical Support Public (government, education, and healthcare)
  • Page 87 City Code: 2 Technical Support Customer Care Corporate Sales Switchboard Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 88 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
  • Page 89 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 90 Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com...
  • Page 91 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
  • Page 92 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 93 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
  • Page 94 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 95 Customer Care (Home and Small Business) Customer Care (Corporate) Switchboard U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 96 Contacting Dell...

  • Page 97: Appendix

    S E C T I O N 7 A p p e n d i x Limited Warranties and Return Policy Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Regulatory Notices...

  • Page 98: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
  • Page 99 The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 100 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
  • Page 101 "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
  • Page 102 You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
  • Page 103 The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
  • Page 104 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
  • Page 105 What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
  • Page 106 While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
  • Page 107 If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice;...
  • Page 108 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 109: Dell Inc

    Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.
  • Page 110 Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost.

  • Page 111: Dell Software License Agreement

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an...
  • Page 112 The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk.

  • Page 113: Regulatory Notices

    This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement.
  • Page 114 FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device.
  • Page 115 If you experience trouble with this telephone equipment, see "Getting Help" in your computer's troubleshooting documentation or, for some computers, the section titled "Contacting Dell" in your computer's online guide to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 116 11 6 Appendix Dell Inc. One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Dell Computer de México, S.A. de C.V.
  • Page 117 Copy (Select mode) button, 15 copy settings, 57 copying operator panel, 33 software, 33 custom size paper loading, 27, 31 Dell All-In-One Center, 56 accessing, 56 Dell Picture Studio accessing, 62 using, 62 Dell Printer Solution Center accessing, 61 using, 61...
  • Page 118 glossy paper loading, 26 greeting cards loading, 26 I Want To change quality settings, 59 change speed settings, 59 print a banner, 59 print a photo, 59 print a poster, 59 print an envelope, 59 print on both sides of the paper, 59 see more printing ideas, 59 index cards...
  • Page 119 35 scanning multiple images, 37 Select button, 16 settings, saving for future use, 61 setup, 13 software, 56 Dell All-In-One Center, 56 Dell Printer Solution Center, 61 Fax Setup Utility, 44 reinstalling, 81 removing, 81 uninstalling, 81 specialty media...
  • Page 120 12 0 Index...
  • Page 121 w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...

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