Troubleshooting; Contacting Cisco Or Your Reseller - Cisco 1720 Hardware Installation Manual

Contacting Cisco or Your Reseller

78-5405-03

Troubleshooting

Use the information in this chapter to help isolate problems you might encounter
with the Cisco 1700 router or to rule out the router as the source of the problem.
This chapter contains the following sections:
Contacting Cisco or Your Reseller
•
Recovering a Lost Password
•
• Problem Solving
Troubleshooting ISDN
•
If you cannot locate the source of a problem, contact your local reseller for advice.
Before you call, you should have the following information ready:
Chassis type and serial number
•
Maintenance agreement or warranty information
•
Type and version number of the Cisco IOS installed on your router
•
• Date you received the router
Brief description of the problem
•
Brief description of the steps you have taken to isolate the problem
•
Output from the show tech-support command
•
C H A P T E R
Cisco 1700 Router Hardware Installation Guide
3
3-1