Panasonic EP-MA03 - Massage Lounger Manual

Panasonic EP-MA03 - Massage Lounger Manual

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Table of Contents
Contents
Panasonic EP-MA03 - Massage Lounger Manual

SPECIFICATIONS

Power Supply: AC 120 V 60 Hz
Power Consumption: 105 W
Upper Body Massage:
Massage area (Up-Down): Approx. 64 cm (The massage heads move a total of approx. 58 cm)
Massage area (Left-Right): Distance between massage heads during operation
Neck, Shoulder, Back, Lower back: Approx. 4 cm – 15 cm
Massage area (Forward-Back): Projected amount of massage head
Approx. 6 cm
Massage speed: Tap: Approx. 285 min-1 – 495 min-1 (single side)
Knead: Approx. 7 min-1 – 25 min-1
Movement speed: Approx. 2 cm/s – 4.5 cm/s
Massage width: Same as massage area (left-right)
Air Massage:
Air Pressure:
  1. Approx. 20 kPa
  2. Approx. 28 kPa
  3. Approx. 32 kPa
Automatic Shut-off: Automatically turns off after a maximum of 15 minutes
Dimensions (H x W x D):
When not reclined: Approx. 105 cm × 78 cm × 150 cm
When reclined: Approx. 82 cm × 78 cm × 176 cm
Weight of Unit: Approx. 63 kg
Dimensions of Box (H×W×D): Approx. 83 cm × 86 cm × 179 cm
Weight in Box: Approx. 82 kg
Maximum User Weight: Approx. 120 kg

For those who weighing 100 kg or more, the product operations may make more noise and the fabric cover may wear faster.

Dimensional drawing

PART NAMES AND FUNCTIONS

Main unit

PART NAMES AND FUNCTIONS - Main unit

  1. Lower Back Cover
  2. Armrest
  3. Seat
  4. Leg/Foot Massage Section
    Main unit overview - Leg/Foot Massage Section
  5. Pillow
  6. Retracted Position of Massage Heads
  7. Backrest
    Massage Heads = embedded massage function with kneading float mechanism
  8. Specification Label
  9. Power Cord
    • Cord length: approx. 1.8 m
  10. Power Plug
  11. Wheels
  12. Controller
  13. Safety Precaution Label
  14. Controller Holder
  15. Controller Stand
  16. Power Switch Section
    • Lock switch is set to "open" and power switch is set to "on" prior to leaving the factory.
      Main unit overview - Power Switch Section
    1. Appliance Inlet
    2. Lock Switch
    3. Lock Switch Key Tag
      • To prevent children from accidentally swallowing the lock switch key.
    4. Lock Switch Key
    5. Power Switch

Controller

PART NAMES AND FUNCTIONS - Controller

  1. Display
    • This illustration is when all lamps are illuminated.
  2. Off/On button
    • Switches the controller on and off.
  3. Menu Selection buttons
  4. Up/Down ( ) - Adjustment buttons
    Left/Right (
    ) - Adjustment buttons
  5. Quick Stop button
    • Press this button to stop the massage immediately.
  6. O.K. button
  7. Leg/foot Massage Off/On button
    • Switches the leg/foot massage on and off.
  8. Leg/foot Air Intensity buttons
  9. Sole Heat Off/On button
  10. Reclining Angle Adjustment button
    Leg/foot Massage Section Angle Adjustment button

Display

  1. "FULL BODY" Display
    • When selecting a program:
      The mark for the currently selected program is displayed.
    • During the massage: The current program is displayed.
  2. "SELECTED AREA" Display
    • When selecting a program:
      The mark for the currently selected program is displayed.
    • During the massage:
      The current program is displayed.
  3. Leg/Foot Air Massage Intensity Display
    • Displays intensity of current leg/foot massage in 3 levels.
  4. Shoulder Position Display
    • Flashes in shoulder position adjustment mode (approx. 15 seconds)
    • Lights up while the "FULL BODY" and "SELECTED AREA" programs are operating to display the shoulder positions.
  5. Massage Head Position Display
    • Displays current approximate position of massage heads.
  6. Massage Operation Display
  7. Width Display
    • When using the operation in which the width can be adjusted in the mode, displays the current spans during massages.
      Narrow width / Widen width
  8. Heat Operation Display
    • Displays the on/off status of the sole warmth.
    • If the set temperature is exceeded, the double line on the warmth operation screen will switch from flashing to being steadily lit.

SETTING UP THE UNIT

INSTALLATION LOCATION

Before taking the unit out of the box, decide where it is going to be set up.
Ensure that there is enough space for the unit power switch to be operated. (Approx. 10 cm of space in both the rear and on both sides)

INSTALLATION LOCATION

warning

  • shock hazard The unit should not be used in bathrooms or other damp or humid places
    This may cause electric shock or the unit to malfunction.
  • Use the unit on the flat area. Failure to observe this precaution may result in accidents or injuries due to the unit fallen down.
  • burn hazardshock hazard
    The unit should not be used on top of heating appliances, such as electric carpets, etc. Do not operate the unit under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
  • Do not expose the massage lounger to direct sunlight or high temperatures, such as in front of heating sources, because this can cause discoloration or hardening of the synthetic leather.
  • Make sure to install the unit so that the back side of the main unit does not touch the wall or any objects. (Failure to do so may cause damage such as the back side deformation.)
  • Place the unit on a mat to prevent floor damage. When placing a mat under the unit, the size of the mat should be sufficient (at least 63 cm × 104 cm) to cover the areas where the unit touches and where the leg/foot massage section could touch the floor, as shown in the diagram.
  • Install the unit near a power outlet.

Open the packaging and take out the unit and accessories

Confirm that the main unit and the accessories are in the box.

Main unit

Unpacking the main unit
*Illustrated in the condition that it is taken out of the box.

Accessories


Controller Holder


Power Cord


Lock Switch Key (1 pcs.)

  • The lock switch key has been inserted in the lock switch prior to leaving the factory.

Moving the unit and setting it up

  • Since the unit is very heavy (approximately 63 k g), be careful to avoid back injuries. (The unit must be carried by two persons.)
  • Put the unit down slowly and carefully watch your step.
    • warning Do not drag or push the unit in an installed state.
      The floor may be damaged.
    • Do not move the unit with a person sitting on it.
      Failure to observe this precaution may result in accidents or injuries due to the unit fallen down.

Lifting the unit to install and setup the unit

  • You may damage the floor by dropping the unit if you do not hold it correctly
    Lifting the unit to install and setup the unit

Install the unit with the backrest away from the wall

Installing unit with a backrest away from the wall
Make sure the backrest does not touch the wall.

Using the wheels to move the unit

  • warning When moving the unit with the wheels, place a mat etc. on the floor.
    Failure to observe this may cause damage to the floor.

After procedures 1 to 5 in BEFORE EVERY MASSAGE section;

  1. Press the button to return the back rest to its original position.
  2. Slide the power switch to the "off" position and unplug the unit.
    Using the wheels to move the unit

Connect the power cord to the unit

  1. Check for dirt and damage on appliance inlet of the power switch section and the connector of the power cord.
  2. Insert the connector into the appliance inlet.
    Connecting the power cord to the unit
  3. Be sure to push the connector in all the way.

Assembly

Assembly
Attach the controller holder and place the controller into the controller stand.

  1. Insert the controller holder into the controller holder until it clicks in to place.
  2. Fasten the controller stand with the controller holder clamp screws.
  3. Placing the controller into the controller stand.
    • warning Do not allow children to use the controller holder clamp screw. Failure to observe this may result in accidental swallowing, or accident or injury due to tampering.

BEFORE EVERY MASSAGE

CHECK THE UNIT

  1. Check the surrounding area.
    Make sure there are no objects, people, or pets in the vicinity of the unit.
    BEFORE EVERY MASSAGE - Step 1
  2. Flip up the pillow.
  3. Make sure there is no foreign matter between the unit.
    BEFORE EVERY MASSAGE - Step 2
    • warning Sit on the unit after confirming there is no foreign matter between the parts of the unit.
      (Check that there is no foreign matter stuck in the backrest, seat, leg/foot massage section or the rear of the pillow and the lower back cover.)
  4. Check the power cord and the power plug.
    BEFORE EVERY MASSAGE - Step 3 - Check a power cord
    • burn hazard Regularly wipe any dust off the power plug. Failure to observe this may lead to insulation failure due to humidity, etc. and cause fire. (Wipe off dust with a dry cloth.)
    • burn hazardshock hazard
      Do not damage the power cord or the power plug. (Do not damage it, modify it, place it near a thermal device, bend it by force, twist it, pull it, place a heavy object on it or bundle it.)
      If they are used in a damaged condition, it may cause electric shock, short circuit or fire. If the power cord or power plug needs to be repaired, contact your dealer or the Customer Service Center.
  5. Switch on the power supply.
    • burn hazardshock hazard
      Be sure to push the power plug all the way in.
      Failure to observe this may cause electric shock or fire due to overheating.
    • Do not exceed the ratings of electrical outlets and wiring devices.
    • burn hazard Use AC 120V.
      (The unit cannot be used overseas or with a transformer.)
      Failure to observe this may cause electric shock, malfunction or fire due to overheating.
    • Do not insert or pull out the power plug with wet hands. Doing so may cause electric shock.
    1. Insert the power plug into an electrical outlet.
    2. Turn the lock switch key to the "open" position.
    3. Slide the power switch to the "on" position.
      * When the electrical plug is plugged in and the power is switched "On," the controller display might momentarily light up.
  6. Touch the massage heads with your hands to make sure that they are retracted.
    • warning Sit on the unit after checking that the massage heads are in the retracted position.
      Failure to observe this may result in accident or injury.

When the massage heads are not in the retracted position

  • Press the button twice to return the massage heads to the retracted position.
  1. Check that the fabric of the unit where the massage heads move has not been ripped.
    BEFORE EVERY MASSAGE - Step 4
    • Flip the pillow and lower back cover to check the fabric where ripped. the massage heads are moveable.
    • warning Before using the unit, always raise the pillow and lower back cover to check that there are no rips in the fabric covering the area where the massage heads move. (No matter how small the rip, stop using the unit immediately, unplug the power cord, and have the unit repaired.) Using the unit with a ripped fabric may result in injury or electric shock.
  2. Sit down and adjust the pillow.
    Adjust the pillow height so that the bottom edge is at ear level.

Adjust the controller stand.
BEFORE EVERY MASSAGE - Step 5

  • Adjustable to the right and the left.
  1. Select a massage menu.
  2. Adjust the reclining angle as necessary.

SELECTING A MENU AND STARTING THE MASSAGE

warning

  • Be sure to start on the gentle massage program "RELAX" when using the unit for the first time.
  • The unit must not be used for more than a total of 15 minutes.
  • Avoid massaging any one part of your body for more than 5 minutes at a time.
    Failure to observe this may result in an adverse effect or injury.

  • After 15 minutes of use, we recommend that you take a 10 minute break.
  • Use the unit up to twice per day, for a total of 30 minutes.
  1. Press the button to turn on the power.
    (The power will turn off automatically if you do not select a menu or start a leg/ foot massage within 3 minutes after turning on the power.)
  2. Select a menu from among "FULL BODY" " SELECTED AREA " and " MANUAL " operation.

    FULL BODY
    You can select from among 4 programs for automatically loosening from neck to lower back.
    • The leg/foot (heat/air) massage begins simultaneously.


SELECTED AREA
You can select "NECK SHOULDER" or "LOWER BACK".

  • The leg/foot massage begins simultaneously.


MANUAL
You can concentrate the massage on desired areas.

When using the leg/foot (Heat/Air) massage only
To start the leg/foot massage
Press the
button.

If the power of the main unit is turned off or if the power plug is removed, the massage heads may automatically move when being used next time.

When the massage heads are moving, the following display appears. This is not a malfunction.
The unit can be used as normal after the massage heads move for a while.

USING FULL BODY MASSAGE

[Program Selection Mode]
Press the button to enter the program selection mode for FULL BODY Programs.
(The power will turn off automatically if no operation is performed within 3 minutes after entering the program selection mode.)

  1. Press to select a program.
    Select one of "DEEP", "RELAX", "REFRESH" and "QUICK (8 min.)".


A flashing arrow indicates the currently selected program.

The leg/foot massage start simultaneously no matter which programs are selected.

"FULL BODY" massage characteristics
DEEP REFRESH
When you want to have a firm deep tissue massage for neck and shoulder stiffness, lower back fatigue and your entire body, the massager will knead your neck and shoulder area upwards and downwards, and roll your entire body. When you want to have a rhythmical massage for neck, shoulder and lower back stiffness, the massager will focus on tapping to the entire body. This massage program invigorates and refreshes.
RELAX QUICK (8 min.)
When you want to have a gentle tensionreleasing massage for neck and shoulder stiffness, and full body fatigue, the massager will focus on kneading and stretching the back muscles to gently relax the entire body. When you want to have a quick tensionreleasing massage in your short break, based on the "DEEP" program, the massager will concentrate on kneading and loosening the points where stiffness and fatigue are easily felt in an abbreviated 8-minute program.
  1. Select a program and press the button.
    1. The unit will automatically recline to the correct massage position.
      If the massage lounger is reclined further than the massage position angle, it will not automatically return to the correct massage position.
      Lower the massage heads from their upper retracted position.
      USING FULL BODY MASSAGE - Step 1
    2. Put your head and shoulders on the backrest.
      The massage heads will move slowly upwards with the unit emitting a beeping sound.
    3. The massage heads rise up and stop where they least contact the body.
      USING FULL BODY MASSAGE - Step 2
    4. A double beep and the flashing of indicate that the massage heads are being finely adjusted to the shoulder position.

<How to adjust>
Press
to adjust the position.
(Each press moves the massage heads approximately 1.5 cm.)

  1. When the shoulder position is matched, press button to begin the program.
    • The program will begin automatically in 15 seconds if the button is not pressed.

Notes
USING FULL BODY MASSAGE - Target shoulder position
Correct position of the massage head
(The point where the tapping action should be felt.)

  • After the shoulder position has been fixed, the leg/foot massage section may raise up based on the height for a person short in height.
    (To make sure that the feet can reach the sole section when simultaneously using the leg/foot massage.)
  • The shoulder position can be adjusted whenever the massage is operating.
    (When using "MANUAL", it can not be adjusted.)

Be sure to put your head and shoulders on the backrest then start the massage.

  • Do not move your head and shoulders away from the backrest until the shoulder position is determined. If the shoulder confirmation does not work well, an error will display (U10), and the operation might end.

To customize

  • When turning off the the leg/foot (Heat/Air) massage
    Press the
    button.
  • To adjust the intensity of the leg/foot (Air) massage
    Press the
    button.
  • When turning off the sole heat function only.
    Press the
    button.

To change the content of the massage

  • To select a different program from "FULL BODY" massage
    Press the
    button, and select a different program.
    Upper body massage will stop temporarily.
  • To change to " SELECTED AREA " massage
    Press the
    button and select a program.
    Upper body massage will stop temporarily.
  • To change to Manual operation
    Press the
    button.
    Upper body massage and foot operation will stop temporarily. button.

Display during program

USING FULL BODY MASSAGE - Display during program

USING SELECTED AREA MASSAGE

[Program Selection Mode]
Press the button to enter the program selection mode for SELECTED AREA.
(The power will turn off automatically if no operation is performed within 3 minutes after entering the program selection mode.)

  1. Press the buttons to select a program.
    Select either "NECK SHOULDER" or "LOWER BACK".
    The leg/foot massage start simultaneously no matter which programs are selected.


A flashing arrow indicates the currently selected program.

  1. Select a program and press the button.
    The unit will automatically recline to the correct massage position.

To customize

  • When turning off the leg/foot(heat/air) massage
    Press the
    button.
  • To adjust the intensity of the leg/foot (air) massage
    Press the
    button.
  • When turning off the heat function only.
    Press the
    button.

To change the content of the massage

  • To select a different program from "SELECTED AREA"
    Press the
    button, and select a program.
    Upper body massage will stop temporarily.
  • To change to "FULL BODY" massage
    Press the
    button, and select a different program.
    Upper body massage will stop temporarily.
  • To change to "MANUAL" operation
    Press the
    button.
    Upper body massage and the leg/foot massage will stop temporarily. button.

USING MANUAL MASSAGE

  • warning Avoid massaging any one part of your body for more than 5 minutes at a time. Failure to observe this may result in an adverse effect or injury.

Press the button to select preferred massage operating mode.
(The power will turn off automatically if no operation is performed within 3 minutes.)

Basic massage

When used with a single operation

  1. Select the types of massage using the buttons.
    Select the types of massage from Neck roll, Neck knead, Knead, Tap and Back roll.

* *The selected type flashes.

<Types of massage>
Type Operation
1 Neck roll Neck roll
2 Neck knead Neck knead
3 Knead Knead downwards
Knead upwards
4 Tap Normal
Soft
5 Back roll Full
Partial
  1. Press buttons when selecting a massage operation.
    * The chosen operation is encircled by a frame.
  2. Press the button.
    The massaging position is automatically set.
    The massage starts with the selected operation.
    If "Neck roll," "Neck knead," or "Back roll" are selected, the operation starts by the approximate location of the shoulders being checked.
    (Foot massaging does not simultaneously start)

<Note>
If the button is pressed without an operation being selected, the same operation will be selected that was operated when the button was pressed once.
When choosing an operation, the selection sequence can be reversed by pressing button.

When using a combination of several massage operations

(Example) When selecting "Knead (Upwards)", "Tap(Normal)" and "Back roll(Partial)"

  1. Use the buttons to select the type of "knead" massage.
  2. Select "Knead upwards" with button.
    * The chosen operation is encircled by a frame.
  3. Align with "tap" via the button, and select operation "Normal" with button.
    * The chosen operation is encircled by a frame.
  4. Select "Back roll" with button and "Partial" with button.
    * The chosen operation is encircled by a frame
  5. Press the button to operate.

<Note>
Select the massage type using buttons, if button is pressed the combinations of available massage types are displayed.
[Example]
If "Neck roll" is selected, "Tap (Normal)" or "(Soft)" can be selected.

To cancel the selection of a massage operation while setting an operation

Press button to cancel a framed operation which is selected.

To customize

  • To adjust the upper and lower positions of the massage heads
    Press
    buttons to adjust.
    • Each press moves the massage heads approximately 1.5 cm.
    • When you hold down the button, the operation will continue until you release it.


Flashing indicates the approximate current position.

  • To adjust the massage width
    Just operates with the "tap" and "back roll" massages.
    Press buttons to adjust.
    • The narrowness or broadness of the width can be adjusted.
  • When using the leg/foot (heat/air) massage simultaneously
    Press the
    button.

To change the content of the massage

  • To change from a "MANUAL" operation
    Press the
    button, and select operations from the types of massage.
  • To change to "FULL BODY" massage
    Press the
    button, and select a program.
    Upper body massage will stop temporarily.
  • To change to"SELECTED AREA" massage
    Press the
    button, and select a program.
    Upper body massage will stop temporarily.

Depiction of a massage in progress


The currently functioning operation is displayed.
Combination of Tap (Soft) and Back roll (Full)
The width of the massage heads can be adjusted

USING LEG/FOOT MASSAGE

For a person with sensitive skin, wear thick socks.

  1. Press the button to turn on the power.
  2. Press the button.
    The leg/foot massage begins.

    • The massage begins with the intensity at "2" and heat function "on".
    • When the upper body massage is not being used, even if is pressed, "Off" cannot be set.
    • Press the button without pressing the to use the air massage only.
    • The cannot be used alone.
  • To adjust the intensity of the leg/foot massage
    Press the button to adjust the intensity.


    ADJUSTING THE INTENSITY OF THE LEG/FOOT MASSAGE

When the upper body massage is not being used, it can not be turned off the leg/foot massage section with the button.

  • To turn off the "Heat" function
    When
    is pressed, it can be toggled back and forth between "On" and "Off."
    The
    cannot be used alone without operating the upper body massage or .

Leg/foot massage duration

To use leg/foot massage only: The massage lasts for approximately 15 minutes.
To combine with upper body massage: When the upper body massage ends, the leg/foot massage ends simultaneously.

For a person with large body dimensions

If the slide of the sole massage section is adjusted, your knees will not be lifted as much.
Push with the soles of your feet to slide the leg/foot massage section out.
Lift your soles slightly and leg/foot massage section returns.

Operations of leg/foot (heat/air) massage

Calf


Calves will be compressed by pressing against from both sides.

Sole

Position your feet in the footrests so that the shiatsu nodules are in contact with the soles of your feet.
Foot will be compressed from bottom using the shiatsu projections.
Sole operation of leg/foot massage

This operation warms up the soles and makes you feel comfortable.
You can feel warmer by laying a lap blanket, etc.
The heat alone cannot be used.

END THE MASSAGE

Timer function

The massage will complete automatically approximately 15 minutes after the start of operations.

  • The leg/foot massage section will be lowered automatically
  • The massage heads move to the retracted position.
  • Backrest will not rise automatically.
    Backrest will rise by pressing button twice.

Interrupting the massage

Press the button.

  • The leg/foot massage section lowers automatically. The massage heads move to the retracted position.
  • The backrest will rise after the massage heads retract.

If you experience any problems

Press the button.

  • All operations will stop immediately.
  • Get off the unit carefully to prevent the unit tipping over.

Slide back the leg/foot massage section

  • warning Do not let children use the unit. Also, do not let children play on the unit or climb onto the leg/foot massage section, seat, backrest or armrest.
    Doing so may result in accident or injury.


Lift your soles slightly and the leg/foot massage section returns.

Disconnecting the power

warning

  • Store the lock switch key out of the reach of children.
    Failure to observe this may result in accidental swallowing, or accident or injury due to tampering.
  • After use, be sure to slide the power switch to the "off" position and turn the lock switch to the "lock" position, and remove the key and power plug.
    Failure to observe this may result in accident or injury due to tampering by children.
  • When unplugging the unit, always hold the power plug and not the power cord.
    Failure to observe this may result in electric shock or short circuit.
  • burn hazard Unplug the power plug from the outlet when not in use.
    Failure to observe this may lead to insulation failure due to dust and humidity, and cause fire due to electric leakage.
  • Do not allow children to use the controller holder clamp screw.
    Failure to observe this may result in accidental swallowing, or accident or injury due to tampering.

  1. Slide the power switch to the "off" position.
  2. Turn the lock switch key to the "lock" position.
  3. Remove the power plug from the electrical outlet.
  4. The lock switch key must be stored out of the reach of children.

CLEANING AND MAINTENANCE

  • warning Unplug the power plug from the outlet when cleaning the unit and replacing the covers.
    Failure to observe this may result in electric shock or injury.

Never use chemicals such as thinner, benzine, alcohol, etc.

Synthetic Leather, Plastic Area

Routine cleaning and maintenance

Wipe off dust and mild dirt with a soft dry cloth.

When dirty

  1. Soak a soft cloth in water or a mild detergent diluted to 3 – 5 % with warm water, and wring out thoroughly.
  2. Wipe the surface.
    (Wipe the fabric parts and synthetic leather with a patting motion.)
  3. Wipe off the cleaning fluid with a cloth moistened with water only and thoroughly wrung out.
  4. Wipe with a dry, soft cloth.
  5. Allow the unit to dry naturally.
    (Do not rapidly dry using dryers, etc.)

When the dirt is not easily removed

Try the following methods during Step 1.

<For synthetic leather>
Wipe with commercially available "melamine foam sponge" soaking mild detergent.

TROUBLESHOOTING

Inspect and remedy the following items.
Contact the service center if something is still wrong after attempting to remedy a problem.

Problem
Cause and Remedy

Motor Noises

  1. Operational noises in the kneading region (upper body)
    • The massager's kneading and tapping operational noises
    • Operational noises while the massager moves up or down
    • Squeaking noises when the kneading region is under a load
    • Motor sounds, belt revolving sounds
  2. Reclining operational noises
  3. Foot massager region operational noises
  4. Air massager swivable section
    • Pump operational noises
    • Air discharging sounds.
    • Solenoid valve switchover sounds
  5. Vibration when the reclining operation commences
These sounds are perfectly normal and will not have any effect on the operation of the unit.

The massage heads stop during operation

(When the unit beeps, the operation display on the controller goes out and operations stop.)
When excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may stop moving.
When the massage heads has stopped, turn off the power of the unit once, turn "on" the power again after approximately 10 seconds, and then operate the unit.
If the massage heads stop again, position yourself so that your back is not completely in contact with the backrest. (For those who weigh 120 kg or more, especially pay attention to use of the unit.)

It is not possible to recline the unit

The leg/foot massage section cannot be raised or lowered.
(When the unit beeps, the operation display on the controller goes out and operations stop.)
If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit will come to a stop.
When the backrest or the leg/foot massage section has stopped, turn off the power of the unit once, turn "on" the power again after approximately 10 seconds, and then operate the unit.
The massage heads do not come up to the shoulder or neck.
If your head or your back does not contact the backrest, the shoulder position may be detected as lower than the actual position during the shoulder checking operation. Sit on the seat in the deepest position and put your head on the backrest, and then repeat the operations again from the start.
The height of the left and right massage heads is different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur.
There is nothing wrong with the unit.

The unit will not operate at all

  • Upper body (neck to lower back) massage
  • Calf and sole massage
  • The power cord has been disconnected.
  • The power switch on the unit has not been turned on.
  • A menu selection button or button hasn't been pressed after pressing .
The heat sections at the sole massage area do not get warm.
  • The button is set to Off.
  • Sense of warmth from the heater sections will differ depending on your body shape, massage area, massage action, clothing, and ambient temperature. You can feel warmer by laying a lap blanket, etc.
The heat sections at the sole massage area do not cool down even after the "Heat" setting is turned off.
  • Because of the structure of the heater, the heat section will feel warm for a while after heating due to the residual heat.
  • The temperature you feel may rise when you massage the same area for a long time even if the "Heat" setting is set to Off.
The heater section does not turn "on" although the button has been pressed.
  • If neither the upper body massage nor the leg/foot massage is operating, cannot be used alone.
Sometimes the power won't turn on when is pressed again when a massage has finished.
Approximately 5 seconds are required for program termination after a massage finishes. Wait at least 5 seconds once all movement has stopped before pressing .

The unit has been damaged

Stop using the unit immediately.

The power cord or power plug is abnormally hot

Stop using the unit immediately.

ERROR DISPLAY

Error display Contents
Operation is terminated because there is a problem with internal communication.
Operation is terminated because there is a problem with the leg/foot massage section.
Operation is terminated because there is a problem with the kneading float mechanism.
Operation except for the massage mechanism is terminated because there is a problem with the reclining mechanism or the raise/lowering mechanism of the leg/foot massage section.
To be safe, if someone cannot be confirmed to be seated, operations will stop. If an error occurs although someone is seated, after pressing , have the person reseat themselves deep against the backrest and restart the operation.

* Please contact an authorized service center. (Check the guarantee for the phone number to the service center.) Service and maintenance will be carried out smoother if the error number is communicated when contacting.

warning

  • burn hazard Never attempt to remodel the unit. Also, do not attempt to disassemble or repair the unit yourself.
    Doing so may result in fire, abnormal operation or injury.
  • burn hazardshock hazard
    If the unit does not work or if an abnormality is felt, stop using it immediately, unplug the unit and request an inspection/repair.
    Failure to observe this may result in electric shock or fire.

SAFETY PRECAUTIONS

These must be observed

Be sure to follow these precautions to prevent injury to people or damage to property.

  • The following precautions are classified according to the extent of possible harm or damage resulting from misuse of the product.
If not observed, may result in death or serious injury.
If not observed, may result in minor injury or property damage.

  • Persons in any of the conditions listed below or who are undergoing medical treatment should consult with their physician before using the unit:
    1. People using an implanted medical electronic device such as a pacemaker, prone to electromagnetic interference
    2. People who have a malignant tumor
    3. People with a heart disease
    4. People who are recognized as having temperature sensory loss
    5. Women who are pregnant or who recently gave birth
    6. People with sensory disturbance due to advanced peripheral circulatory failure caused by diabetes, etc.
    7. People with osteoporosis, spinal fracture or disorder with acute pain such as sprains and torn muscles
    8. People who have wounds on treated parts
    9. People with a body temperature above 38°C (fever) (Example: Periods when acute inflammatory disorders [fatigue, chills, blood pressure fluctuation, etc.] are severe, when the body is weak)
    10. People who need to rest, and people who are not feeling well at all
    11. People with an abnormality or irregular curvatures of the spine
    12. People with spinal disc herniation
    13. People who feel a physical abnormality other than the above

Failure to observe this may result in accident or physical disorder.

  • If you notice or feel any physical abnormality or do not notice any results after use, stop using the unit immediately and consult with a physician.
    Failure to observe this may result in accident or physical disorder.
  • While using the massage or when adjusting the backrest or leg/foot massage section, make sure there are no people or pets around the unit (behind, underneath, in front or side of the unit).
    Failure to observe this may result in accident or injury.
  • Before using the unit, always raise the pillow and lower back cover to check that there are no rips in the fabric covering the area where the massage heads move. (No matter how small the rip, stop using the unit immediately, unplug the power cord, and have the unit repaired.)
    Using the unit with a ripped fabric may result in injury or electric shock.
  • Be sure to start on the gentle massage program "RELAX" when using the unit for the first time.
  • The unit must not be used for more than a total of 15 minutes.
  • Avoid massaging any one part of your body for more than 5 minutes at a time.
    Failure to observe this may result in an adverse effect or injury.
  • After use, be sure to slide the power switch to the "off" position and turn the lock switch to the "lock" position, and remove the key and power plug.
    Failure to observe this may result in accident or injury due to tampering by children.
  • Store the lock switch key out of the reach of children.
    Failure to observe this may result in accidental swallowing, or accident or injury due to tampering.
  • Do not exceed the ratings of electrical outlets and wiring devices.
  • burn hazard Use AC120V.
    (The unit cannot be used overseas or with a transformer.)

    Failure to observe this may cause electric shock, malfunction or fire due to overheating.
  • burn hazardshock hazard
    Be sure to push the power plug all the way in.
    Failure to observe this may cause electric shock or fire due to overheating.
  • burn hazard Regularly wipe any dust off the power plug.
    Failure to observe this may lead to insulation failure due to humidity, etc. and cause fire. (Wipe off dust with a dry cloth.)
  • The following persons should not use the unit.
    People who are prohibited from receiving massage by a physician (Example: people with thrombosis or embolism, serious aneurism, acute varicose veins, any type of dermatitis or skin infection [including hypodermic infection], etc.)

    Failure to observe this may worsen the symptoms.
  • Do not let children use the unit. Also, do not let children play on the unit or climb onto the leg/foot massage section, seat, backrest or armrest.
  • Do not climb onto the backrest or armrest.
  • This unit must not be used by people who cannot express their will or operate the unit.
  • Pay attention to the movement of the massage heads when massaging the neck area, and do not massage the front of the neck and avoid excessively strong massages.
    Doing so may result in accident or injury.
  • burn hazardshock hazard
    Do not damage the power cord or the power plug. (Do not damage it, modify it, place it near a thermal device, bend it by force, twist it, pull it, place a heavy object on it or bundle it.)
    If they are used in a damaged condition, it may cause electric shock, short circuit or fire. If the power cord or power plug needs to be repaired, contact your dealer or the Customer Service Center.

  • Do not use the sole heat massage for a long time.
    Low-temperature burn* may occur.
    * Despite comparatively low temperature (40°C − 60°C), when the heater section has touched the same area of the skin for a long time, a low-temperature burn may occur even though you do not notice any sensations such as heat or pain, etc.
  • Do not damage the heater section.
    • Do not stick the main unit with a pin or needle.
    • Do not damage it with a blade.

burn hazardshock hazard
Failure to observe this precaution may cause a damage to the internal heater, and result in a fire or electric shock.

  • shock hazard Do not insert or pull out the power plug with wet hands.
    Doing so may cause electric shock.
  • burn hazard Never attempt to remodel the unit. Also, do not attempt to disassemble or repair the unit yourself.
    Doing so may result in fire, abnormal operation or injury.

  • The following persons must consult with a physician before use, even if they are currently healthy.
    1. People with weak muscles due to aging or slim people,
    2. People with lumbago attributed to bones or internal organs,
    3. People who often bruise or sustain sprains,
    4. People who suffer from severe motion sickness,
    5. People who have had a heart surgery or surgery of the internal organs in the past.

Failure to observe this may result in impairing your health.

  • Sit on the unit after confirming there is no foreign matter between the parts of the unit.
    (Check that there is no foreign matter stuck in the backrest, seat, leg/foot massage section or the rear of the pillow and the lower back cover.)

    Failure to observe this may cause an accident, injury or malfunction due to your hands, feet or matter getting caught.
  • Sit on the unit after removing any hard items such as hair accessories worn on the head.
    Failure to observe this may result in injury.
  • Sit on the unit after checking that the massage heads are in the retracted position.
  • When getting off the unit during a massage program, always turn off the operation before getting off.
    Failure to observe this may result in accident or injury.
  • shock hazard When unplugging the unit, always hold the power plug and not the power cord.
    Failure to observe this may result in electric shock or short circuit.
  • shock hazard To ensure safety, connect the unit to a properly grounded outlet.
    Failure to observe this may result in electric shock in case of a malfunction or ground leakage.
  • When moving the unit, make sure to return the leg/foot massage section to its initial position.
    Failure to observe this may result in injury.
  • When using the wheels to move the unit, remove any obstacles around the unit, return the backrest to its original position, lift the leg/foot massage section and seat no higher than the waist, and move it slowly.
    Failure to observe this may result in accident or injury due to the unit falling down.
  • Use the unit on the flat area.
    Failure to observe this precaution may result in accidents or injuries due to the unit fallen down.
  • burn hazardshock hazard
    If the unit does not work or if an abnormality is felt, stop using it immediately, unplug the unit and request an inspection/repair.
    Failure to observe this may result in electric shock or fire.
  • If you notice symptoms such as rash, reddening of the skin or itching due to the use of the unit, stop using it and consult with a physician.
    Failure to observe this may result in accident or physical disorder.
  • If the unit has not been used for some time, carefully read the instruction manual again, and check that the unit functions properly before use.
    Failure to observe this may result in accident or injury.
  • When moving the unit with the wheels, place a mat etc. on the floor.
    Failure to observe this may cause damage to the floor.
  • Do not use the unit together with other therapy apparatus.
    Doing so may result in accident or physical disorder.
  • Do not allow children to use the controller holder clamp screw.
    Failure to observe this may result in accidental swallowing, or accident or injury due to tampering.
  • Do not apply the massage heads on the head, stomach or bare skin. Also, do not put your hand or leg between the massage heads.
  • Do not put your knees between the calf or sole massage section.
  • Do not fall asleep while using the unit or use the unit after drinking alcohol.
    Doing so may result in accident or injury.
  • Do not insert your hand or foot between the unit and the leg/foot massage section.
  • Do not unplug the unit or turn off the power switch during a massage program.
    Failure to observe this precaution may result in injury.
  • Do not stand on the leg/foot massage section when it is not completely retracted.
    The unit may tilt and result in accident or injury.
    If the base of the leg/foot massage section touches the floor, the floor may be damaged.
  • Do not insert your hand, arm, head etc. in the gap between the leg/foot massage section.
    To be safe, be sure to lower the leg/foot massage section and slide it back into place after finishing a massage.

    Failure to observe this precaution may result in injury.
  • Do not drag or push the unit in an installed state.
    The floor may be damaged.
  • Do not move the unit with a person sitting on it.
    Failure to observe this precaution may result in accidents or injuries due to the unit fallen down,
  • When moving the unit, do not hold it by anything else except for the plastic part on the leg/foot massage section.
    The section may slide during the move and result in injury.
  • burn hazard The unit should not be used on top of heating appliances, such as electric carpets, etc.
    Doing so may result in fire.
  • shock hazard The unit should not be used in bathrooms or other damp or humid places
    This may cause electric shock or the unit to malfunction.
  • shock hazard Water, etc. should not be spilled on the unit and controller.
    Failure to observe this may cause electric shock, short circuit or malfunction.
  • shock hazard Unplug the power plug from the outlet when cleaning the unit.
    Failure to observe this may result in electric shock or injury.
  • In case of a power failure, unplug the power plug immediately.
    Failure to observe this may result in accident or injury when power is resumed.
  • burn hazard Unplug the power plug from the outlet when not in use.
    Failure to observe this may lead to insulation failure due to dust and humidity, and cause fire due to electric leakage.

GROUNDING INSTRUCTIONS

shock hazard The unit must be properly grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current in order to reduce the risk of electric shock.
This unit is equipped with a cord with an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that has been properly installed in accordance with all local codes and ordinances.


Improper connection of the equipment-grounding conductor may lead to electric shock. Check with a qualified electrician if you are in doubt as to whether or not the unit is properly grounded. Do not modify the plug provided with the unit if it will not fit the power outlet. Instead, have a proper outlet installed by a qualified electrician.

This unit has a grounding plug. Make sure that the product is connected to a power outlet with the same configuration as the plug. Do not use an adaptor with this unit.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Panasonic EP-MA03 - Massage Lounger Manual

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