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Troubleshooting
TROUBLESHOOTING GUIDE FOR AMAZON ALEXA
AND GOOGLE HOME/ASSISTANT
PROBLEM
Why is Amazon
Alexa or Google
Home/Assistant not
responding to my
voice commands.
If the problem is not listed, please contact Breville Customer Service Centre (see back cover for contact details)
WHAT TO DO
•
Check the internet connection.
•
Restart your device & mobile phone.
•
Restart your modem and router.
•
Make sure your Amazon Alexa or Google-enabled device or mobile phone is in
Wi-Fi range.
•
When you are giving a command to Amazon Alexa or Google Home/Assistant
make sure you are clear and there is no unwanted noise in the background.
•
While the voice assistant is always on in the background, only an activation
phrase will allow for the voice assistant to start. registering the commands
being relayed. The activation phrase depends on the application being used; For
Amazon Alexa, use "Alexa", while "OK Google" is for Google Home/Assistant.
•
Ensure your voice is clear and distinct to allow the assistant to accurately record
and process the command.
•
Ask direct questions. Refer to the commands list for recommended commands.
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