Cisco Cius User Manual page 166

Troubleshooting Tips
A. To perform a factory reset:
1 Tap the Applications Menu icon
2 Tap Settings
3 Tap Privacy.
4 Tap Factory Data Reset.
5 Tap Reset Phone.
Q. How do I report a problem?
A. Use the problem report tool:
1 Tap the Applications Menu icon
2 Tap Settings
3 Tap About Cius.
4 Tap Cius Problem Report Tool.
5 Select the date and time that the problem occurred, and which applications exhibit the problem.
6 Tap Problem Description and enter a description of the problem.
7 Tap Customer Support Email Address and enter a customer support email address. If you do not
8 Tap Create Email Report.
Troubleshooting Tips
The phone is not registered
Problem
Possible Cause
to a TFTP server.
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Related Topics
Notification Bar, on page 15
Cisco Cius User Guide, Release 9.2(3)
148
screen.
.
.
have a customer support email address, contact your system administrator.
The Phone application or the notification bar shows that the phone is not registered.
Your Cisco Cius is not connected to a network. Your Cisco Cius is not set up to connect
Make sure that you are connected to a network.
Solution
Contact your system administrator to make sure that the TFTP server is set up properly.
Solution
Get other manuals https://www.bkmanuals.com
on the home
on the home screen.
FAQs and Troubleshooting
OL-26946-01