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Before calling for service, review the chart below first yourself.
Problem
Unit does not start
Dehumidifier does not
dry the air as it should
The unit makes a loud
noise when operating
Frost appears on the
coils
Water on floor
E2 or EC appear in the
display
What to check
,
Make sure the dehumidifier s plug is pushed
completely into the outlet.
Check the house fuse/circuit breaker box.
Dehumidifier has reached its preset level or bucket is full.
Water bucket is not in the proper position.
Did not allow enough time to remove the moisture.
Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier.
The humidity control may not be set low enough.
Check that all doors, windows and other openings are
securely closed.
Room temperature is too low, below 5 C (41 F).
There is a kerosene heater or something giving off
water vapor in the room.
The air filter is clogged.
The unit is tilted instead of upright as it should be.
The floor surface is not level.
This is normal. The dehumidifier has Auto defrost
feature.
Hose to connector or hose connection may be loose.
Intend to use the bucket to collect water, but the back
drain plug is removed.
These are error codes . E2 means the humidity and
temperature sensor failure .
EC means the communication failure .
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TROUBLESHOOTING TIPS
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