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Troubleshooting > Check this first
Troubleshooting
Check this first
If this product does not operate normally while you are using it, check the following points.
[Search tag] #Q01 Troubleshooting
No sound can be heard
(
The cable may not be correctly connected.
Make sure that the cable is correctly plugged in all the way into the headphones and the connection jack
on your audio device.
"Connections" (p.7)
(
(
The power of the audio playback device might not be on.
Turn on the power of your connected device.
(
The volume is too low.
Raise the volume on your connected device.
(
The audio stopped playing back.
Start playback.
Sound is not good or sounds strange
(
You might be wearing the headphones on the wrong sides (L/R).
Check that the left (L) and right (R) headphones are worn on the correct sides.
"Putting the headphones on" (p.10)
(
(
The left (L) and right (R) plugs of the balanced or unbalanced cable might be plugged into the
wrong jacks on the headphones.
Check the left (L) and right (R) jacks on the headphones and connect the plugs correctly.
"Connections" (p.7)
(
(
The earpads may not be correctly attached.
Check whether the left (L) and right (R) earpads are attached to the correct sides of the headphones.
"Replacing the earpads" (p.12)
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If the trouble still cannot be solved, please contact us for product support as shown below.
For customers within Japan
(
Please contact the store where you purchased this product, or the Product Support Center as listed in the
"Safety Guide" included with this product.
For customers outside of Japan
(
Please contact your nearest authorized Yamaha dealer or service center.
https://manual.yamaha.com/av/support/
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