Page 1 User's Guide Product Features Scanner Basics Placing Originals Scanning Maintenance Solving Problems NPD6899-00 EN...
Page 2: Table Of Contents
About This Manual (Epson ScanSmart)..... . 35 Introduction to the Manuals....7 Application for Scanning from Smart Devices Marks and Symbols.
Page 3 Contacts Manager......164 Scanning Using Epson ScanSmart... 126 System Administration.
Page 4 Colors Are Uneven in the Scanned Image..219 Maintenance Expanding or Contracting the Scanned Image. . 219 Cleaning Outside the Scanner....174 An Image on the Back of Your Original Cleaning Inside the Scanner.
Page 5 Configuring the Administrator Password..240 Contacting Epson Support....291 Using Lock Setting for the Control Panel..242 Before Contacting Epson.
Page 6 About This Manual Introduction to the Manuals......... . . 7 Marks and Symbols.
Page 7: About This Manual
Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.
Page 8: Copyright
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 9 About This Manual > Trademarks ❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Page 10: Important Instructions
Important Instructions Safety Instructions..........11 Restrictions on Copying.
Page 11: Safety Instructions
❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.
Page 12: Restrictions On Copying
Important Instructions > Advisories and Warnings for Using the Touchscreen ❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners except as specifically explained in the product’s guides. ❏...
Page 13: Advisories And Warnings For Connecting To The Internet
Important Instructions > > … Notes on the Administrator Password Operations that Require the Administrator P ❏ The exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel surface chips or cracks, and do not touch or attempt to remove the broken pieces. ❏...
Page 14: Changing The Administrator Password
Important Instructions > > Notes on the Administrator Password Resetting the Administrator Password ❏ When operating a menu on the control panel that has been locked by the administrator ❏ When changing the device settings in the application ❏ When updating the firmware for the device ❏...
Page 15: Product Features
Sending Scanned Images Simply by Operating the Touch Screen (Scan to Features). . 16 Supports Epson Smart Panel, an App for Smart Devices..... . 18 Notification of Dirt on the Glass Surface.
Page 16: Scanning Passports Or Booklets
You can scan originals such as passports or booklets by changing to the straight path position. Scanning software allows you to save only the identification pages of your passport. (for Windows only) See the scanner driver (Epson Scan 2) help for more details. Note: Epson Smart Panel only supports passport scanning.
Page 17 If you want to send images directly from the scanner to a Scan to Cloud Feature cloud service Using Epson's cloud service, Epson Connect, you can send scanned images to an email address and another company's cloud service. You can send images to cloud services such as Evernote, Google Drive, and Dropbox, as well as to an email address.
Page 18: Supports Epson Smart Panel, An App For Smart Devices
❏ You can easily make Wi-Fi settings by following the guidance provided. ❏ You can check the causes and solutions to errors from your smart device. Related Information “Application for Scanning from Smart Devices (Epson Smart Panel)” on page 35 & Notification of Dirt on the Glass Surface This scanner can detect dirt on the glass surface, and notify you that you need to clean the glass surface before dirt can cause lines (streaks) in the scanned images.
Page 19: Useful Image Quality Adjustment Features
Note: When using Epson Smart Panel, setting Image Type to Auto scans the image in Color or Gray. Text Enhancement Feature You can clearly scan text that is difficult to read due to backgrounds and other factors. You can emphasize text and...
Page 20 Product Features > Useful Image Quality Adjustment Features You can set this on the Advanced Settings tab > Text Enhancement > Settings in the scanner driver (Epson Scan When scanning in Color or Gray The following features are available. Note: When scanning from the control panel, you can only use the Computer feature.
Page 21 Product Features > Useful Image Quality Adjustment Features Features Explanations Remove spot noise You can remove black dots in the background of the original that cannot be removed by lightening the background. You can adjust the level of the effect. Correct folds or tears You can correct scanned images when the corners or the edges of the original are folded or torn, or when a shadow appears around the scanned image.
Page 22: Scanner Basics
Scanner Basics Part Names and Functions..........23 Inserting and Removing a USB Drive.
Page 23: Part Names And Functions
Scanner Basics > Part Names and Functions Part Names and Functions Front Input tray extension Pull this out if the original extends beyond the edges of the tray. This prevents paper from curling and causing paper jams. Input tray Loads originals. ADF (Automatic Document Feeder) Feeds loaded originals automatically.
Page 24 Scanner Basics > Part Names and Functions Output tray Originals scanned in the vertical path position are ejected from here. Vertical path cover Open when cleaning the inside of the scanner, or when an original is jammed while scanning in the vertical path position. Output slot Originals scanned in the straight path position are ejected from here.
Page 25 Scanner Basics > Part Names and Functions Cable holder Secures the cables neatly to the scanner at the bottom. Important: Do not secure the AC adapter cord and USB cable to the cable holder in the following situations. ❏ If the scanner or other objects are placed on top of the cord and cable ❏...
Page 26: Inserting And Removing A Usb Drive
Scanner Basics > > Inserting and Removing a USB Drive Removing a USB Drive Inserting and Removing a USB Drive Inserting a USB Drive Insert a USB drive into the external interface USB port. Related Information “Scan to USB Drive Feature Work Flow” on page 100 &...
Page 27: Position Of Scanner
Scanner Basics > Position of Scanner ❏ When broken or repaired ❏ When damaged by natural disaster Position of Scanner You can change the position of the scanner according to the usage. Caution: Be careful not to pinch your fingers or any cables when you change the position of the scanner. Injury or damage may occur.
Page 28: Control Panel
Scanner Basics > > Control Panel Buttons and Lights Straight path position When scanning thick originals such as passports, pull the scanner position selector to tilt the scanner backward to the straight path position. When scanning in the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner.
Page 29: Guide To The Lcd Screen
Scanner Basics > > Control Panel Guide to the LCD Screen Ready light Indicates the status of the scanner. Do not turn off the scanner while the light is flashing because the scanner is operating or processing a data. Power button Turns the scanner on or off.
Page 30 Scanner Basics > > Control Panel Guide to the LCD Screen This is displayed when a firmware update is available. Select it to update the firmware to improve the scanner's features. We recommend using the scanner with the latest version of the firmware. Displays the network connection status.
Page 31 Scanner Basics > > Control Panel Guide to the LCD Screen Flick Scroll the screen swiftly. Slide Hold and move the items around. Entering Characters You can enter characters and symbols by using on-screen keyboard when you register a contact, make network settings, and so on.
Page 32: Registering Presets
Scanner Basics > > Control Panel Registering Presets Fixes the entered characters. Deletes the entered characters. Viewing Animations The control panel screen allows you to view animations of how to perform operations such as placing originals and performing maintenance. ❏ Press the button on the control panel to display the help screen.
Page 33 Scanner Basics > > Control Panel Registering Presets 1. Select Presets on the home screen on the control panel. 2. Select 3. Select the menu you want to use to register a preset. 4. Set each item, and then select 5.
Page 34: Information On Applications
Confirm Details: Displays the preset scan settings. You can load the preset by selecting Use This Setting. Information on Applications This section introduces the application products available for your scanner. The latest application can be installed at the Epson Web site.
Page 35: Application For Scanning From A Computer (Epson Scansmart)
Application for Scanning from Smart Devices (Epson Smart Panel) Epson Smart Panel is an application that allows you to scan documents using smart devices such as smart phones and tablet devices. You can save the scanned data in smart devices or cloud services, and send by e-mail.
Page 36: Application For Configuring Scanner Operations (Web Config)
Application for Configuring Scanner Operations (Web Config) Starting on Mac OS Select Go > Applications > Epson Software > EPSON Software Updater. Application for Configuring Scanner Operations (Web Config) Web Config is an application that runs in web browsers, such as Microsoft Edge and Safari, on a computer or a smart device.
Page 37 Scanner Basics > > Information on Applications Application for Configuring Scanner Operations (Web Config) Example: For Microsoft Edge Note: ❏ If a warning screen is not displayed, go to the next step. ❏ For IPv6 addresses, use the following format. Format: http://[scanner’s IP address]/ Example: http://[2001:db8::1000:1]/ 3.
Page 38: Application For Setting Up The Device On A Network (Epsonnet Config)
Scanner Basics > > … Information on Applications Application for Setting up the Device on a Network (EpsonNet Con 1. Open the scanner list on the computer. ❏ Windows 11 Click the start button, and then select Bluetooth & devices > Printers & scanners. ❏...
Page 39: Software For Managing Devices On The Network (Epson Device Admin)
Information on Applications Application for Scanning Business Cards (Presto! BizCard) Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Software for Managing Devices on the Network (Epson Device Admin) Epson Device Admin is a multifunctional application software that manages the device on the network.
Page 40: Option Items And Consumables Information
Scanner Basics > > Option Items and Consumables Information Carrier Sheet Codes Starting on Mac OS Select Go > Applications > Presto! BizCard. Option Items and Consumables Information Carrier Sheet Codes Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can easily be scratched. You can only load one Carrier Sheet in the straight path position.
Page 41: Roller Assembly Kit Codes
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. A: Pickup Roller, B: Separation roller...
Page 42: Placing Originals
Placing Originals Specifications for Originals that can be Scanned......43 Types of Originals that Require Attention....... . .52 Types of Originals that Must Not be Scanned.
Page 43: Specifications For Originals That Can Be Scanned
Placing Originals > > Specifications for Originals that can be Scanned Scannable Standard Size Originals Specifications for Originals that can be Scanned This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals Being Scanned Type of Original Thickness Size...
Page 44 Placing Originals > > Specifications for Originals that can be Scanned Scannable Standard Size Originals Specification Size Thickness Paper type Loading Capacity and Thickness ❏ For the vertical ❏ For the vertical path position Legal 215.9×355.6 mm Plain paper path position Thickness of the stack of (8.5×14 in.) Fine paper...
Page 45: Scannable Large Originals
Placing Originals > > Specifications for Originals that can be Scanned Scannable Long Paper ❏ When scanning award certificates and other thick originals (originals with a thickness 127 g/m² or more), scan in the straight path position and load only one original at a time. Related Information “Placing Standard Size Originals”...
Page 46 Specifications for Originals that can be Scanned Scannable Long Paper Note: ❏ When scanning long paper, scanning speed is reduced. ❏ You cannot scan long paper from the control panel. ❏ You cannot scan long paper using Epson Smart Panel. Size Thickness Paper type Loading Capacity Maximum width: 215.9 mm (8.5 in.)
Page 47: Scannable Receipts
> Specifications for Originals that can be Scanned Scannable Receipts Scanning Method Scanning Resolution Maximum Length Scan with Epson Smart Panel 200 dpi Long paper is not supported 300 dpi 600 dpi Scannable Receipts These are the specifications for receipts that you can scan.
Page 48: Scannable Plastic Cards
Scannable Laminated Cards These are the specifications for laminated cards that you can scan. Size Thickness Loading Capacity 120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 sheet Note: You cannot scan laminated cards using Epson Smart Panel.
Page 49: Scannable Booklets
(The total thickness of the closed booklet) Note: You cannot scan booklets using Epson Smart Panel. When Scanning Booklets (Check the Position of the Scanner) When scanning booklets, scan in the straight path position. Related Information “Placing a Booklet” on page 74 &...
Page 50: Specifications For Originals Using The Carrier Sheet
Placing Originals > > … Specifications for Originals that can be Scanned Specifications for Originals Using the Carrie When Scanning Passports (Check the Position of the Scanner) When scanning passports, scan in the straight path position. Related Information “Placing a Passport” on page 77 &...
Page 51: Scannable Envelopes
Placing Originals > > Specifications for Originals that can be Scanned Scannable Envelopes The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original approximately 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application.
Page 52: Types Of Originals That Require Attention
Function) to Off on the control panel before you resume scanning, or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 53: Placing Originals In The Scanner
Placing Originals > > Placing Originals in the Scanner Combinations of Originals and Scanner Position ❏ Photos ❏ Booklets ❏ Passports that are thicker than 5 mm due to visas or supplementary visa pages being stuck inside the passport. ❏ Non-paper originals (such as clear files, fabric, and metal foil) ❏...
Page 54 Placing Originals > > Placing Originals in the Scanner Combinations of Originals and Scanner Position Vertical path position Straight path position Explanations When scanning multiple sheets of standard-size When scanning thick or long originals, passports, originals, or when scanning thin paper or receipts, cards, and so on, place the scanner in the straight place the scanner in the vertical path position.
Page 55: Placing Standard Size Originals
Placing Originals > > Placing Originals in the Scanner Placing Standard Size Originals Placing Standard Size Originals 1. Make sure that the scanner position icon is (vertical path position). (straight path position) is displayed, pull the scanner position selector to tilt the scanner forward. 2.
Page 56 Placing Originals > > Placing Originals in the Scanner Placing Standard Size Originals 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray. 5. Fan the originals. Hold both ends of the originals and fan them a few times.
Page 57 Placing Originals > > Placing Originals in the Scanner Placing Standard Size Originals 6. Align the edges of the originals, and with the side to be scanned facing up, slide the leading edges into a wedge shape. 7. Place the originals into the ADF input tray facing up and with the top edge facing into the ADF. Insert the paper into the ADF until it meets resistance.
Page 58 Placing Originals > > Placing Originals in the Scanner Placing Standard Size Originals ❏ When scanning originals with punch holes, such as loose leaf paper, load the originals with the holes facing to the left, right, or facing down. Place the originals so that there are no holes within a range of 15 mm (0.6 inches) to the left and right (30 mm (1.2 inches) in total) from the center of the originals.
Page 59 Placing Originals > > Placing Originals in the Scanner Placing Standard Size Originals ❏ When scanning award certificates and other thick originals (originals with a thickness of 127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. You can check the scanner position from the scanner position icon on the panel.
Page 60: Placing Large Size Originals
Placing Originals > > Placing Originals in the Scanner Placing Large Size Originals Note: ❏ If the document extends beyond the input tray extension, support the document with one hand to prevent it from falling from the ADF. Also, while scanning an original, support both ends of the original with your hands to prevent it from tilting.
Page 61 Placing Originals > > Placing Originals in the Scanner Placing Large Size Originals (vertical path position) is displayed, pull the scanner position selector to tilt the scanner back. 2. Open the input tray. 3. Raise the input tray extension.
Page 62 Placing Originals > > Placing Originals in the Scanner Placing Large Size Originals 4. Move the edge guides to the edges of the input tray. 5. Fold the original in half so that the side to be scanned is facing out. 6.
Page 63: Placing Long Paper
To scan both sizes and stitch them together, set the appropriate setting in the Epson Scan 2 window. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 64 Placing Originals > > Placing Originals in the Scanner Placing Long Paper (vertical path position) is displayed, pull the scanner position selector to tilt the scanner back. 2. Open the input tray. 3. Raise the input tray extension.
Page 65 Placing Originals > > Placing Originals in the Scanner Placing Long Paper 4. Move the edge guides to the edges of the input tray. 5. Load the original into the input tray straight, facing up and with the top edge facing into the ADF. Insert the paper into the ADF until it meets resistance.
Page 66 Placing Originals > > Placing Originals in the Scanner Placing Long Paper When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed or fall from the output tray. 6.
Page 67: Placing Plastic Cards
❏ You need to specify the paper size in the Epson Scan 2 window. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 68 Placing Originals > > Placing Originals in the Scanner Placing Plastic Cards 1. Make sure that the scanner position icon is (straight path position). (vertical path position) is displayed, pull the scanner position selector to tilt the scanner back. 2. Open the input tray.
Page 69 Placing Originals > > Placing Originals in the Scanner Placing Plastic Cards 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray.
Page 70 Placing Originals > > Placing Originals in the Scanner Placing Plastic Cards 5. Load the plastic cards with the side to be scanned facing up with the top edge facing into the ADF. Insert the paper into the ADF until it meets resistance. Important: Do not load plastic cards vertically.
Page 71: Placing Laminated Cards
When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button > Scanner Settings tab > Scan Settings. On the Main Settings tab in Epson Scan 2, select Plastic Card in Document Size or select Off in Detect Double Feed. See the Epson Scan 2 help for details.
Page 72 Placing Originals > > Placing Originals in the Scanner Placing Laminated Cards (vertical path position) is displayed, pull the scanner position selector to tilt the scanner back. 2. Open the input tray. 3. Raise the input tray extension.
Page 73 Placing Originals > > Placing Originals in the Scanner Placing Laminated Cards 4. Move the edge guides to the edges of the input tray. 5. Load the plastic cards with the side to be scanned facing up with the top edge facing into the ADF. Insert the paper into the ADF until it meets resistance.
Page 74: Placing A Booklet
❏ Select the Main Settings tab > Detect Double Feed > Off. See the Epson Scan 2 help for details. If you have not disabled Detect Double Feed on the Epson Scan 2 screen and a double feed error occurs, remove the cards from the ADF and reload them.
Page 75 Placing Originals > > Placing Originals in the Scanner Placing a Booklet 2. Open the input tray. 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray.
Page 76 Placing Originals > > Placing Originals in the Scanner Placing a Booklet 5. Place the booklet with the side to be scanned facing up and with the side with more pages facing the ADF. Insert the paper into the ADF until it meets resistance. 6.
Page 77: Placing A Passport
❏ When scanning booklets, make the appropriate settings on the Epson Scan 2 screen. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 78 Placing Originals > > Placing Originals in the Scanner Placing a Passport (vertical path position) is displayed, pull the scanner position selector to tilt the scanner back. 2. Open the input tray. 3. Raise the input tray extension.
Page 79 Placing Originals > > Placing Originals in the Scanner Placing a Passport 4. Move the edge guides to the edges of the input tray. 5. Place the passport with the side to be scanned facing up and with thicker side of the passport facing into the ADF.
Page 80 Placing Originals > > Placing Originals in the Scanner Placing a Passport Note: In the following cases, scan the passport using the Passport Carrier Sheet instead. ❏ If you want to protect the passport while scanning ❏ If you want to scan thick passports and passports with a slightly expanded binding edge Place the passport in the Passport Carrier Sheet with the side to be scanned facing up and with the thicker side of the passport facing the leading edge.
Page 81 ❏ When scanning a passport, make the appropriate settings on the Epson Scan 2 screen. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 82: Placing Important Originals Or Photos
Placing Originals > > Placing Originals in the Scanner Placing Important Originals or Photos Placing Important Originals or Photos Use a Carrier Sheet when scanning the following types of originals. ❏ Photos ❏ Valuable originals ❏ Wrinkled originals ❏ Fragile originals Note: Make sure there is enough space in front of the scanner for the ejected originals.
Page 83 Placing Originals > > Placing Originals in the Scanner Placing Important Originals or Photos 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray. 5. Place your original in the Carrier Sheet. Place your original so that the back of the original is facing the side of the Carrier Sheet with the illustration.
Page 84 Placing Originals > > Placing Originals in the Scanner Placing Important Originals or Photos ❏ For photos For large originals, fold them in half so that the side to be scanned is facing out, and then place the original with side "2" facing the side with the illustration and at the leading edge of the Carrier Sheet. 6.
Page 85 Placing Originals > > Placing Originals in the Scanner Placing Important Originals or Photos 7. Load the Carrier Sheet into the input tray with the top edge facing into the ADF. Insert the paper into the ADF until it meets resistance. 8.
Page 86: Placing An Envelope
❏ When scanning a large original, to scan both sizes and stitch them together, make the appropriate settings on the Epson Scan 2 screen. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 87 Placing Originals > > Placing Originals in the Scanner Placing an Envelope 1. Make sure that the scanner position icon is (straight path position). (vertical path position) is displayed, pull the scanner position selector to tilt the scanner back. 2. Open the input tray.
Page 88 Placing Originals > > Placing Originals in the Scanner Placing an Envelope 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray.
Page 89 Placing Originals > > Placing Originals in the Scanner Placing an Envelope 5. Load the envelope in a portrait orientation with the side to be scanned facing up. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing Insert the envelope into the ADF until it meets resistance.
Page 90: Placing Irregular Shaped Originals
Select Main Settings tab > Detect Double Feed > Off. See the Epson Scan 2 help for details. If you have not disabled Detect Double Feed on the Epson Scan 2 screen and a double feed error occurs, remove the envelopes from the ADF and reload them.
Page 91 Placing Originals > > Placing Originals in the Scanner Placing Irregular Shaped Originals 2. Open the input tray. 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray.
Page 92 Placing Originals > > Placing Originals in the Scanner Placing Irregular Shaped Originals 5. Place your original in the Carrier Sheet. Place your original so that the back of the original is facing the side of the Carrier Sheet with the illustration. 6.
Page 93: Loading Batches Of Originals With Different Paper Types And Sizes
❏ Do not use a scratched Carrier Sheet or a Carrier Sheet that has been scanned more than 3,000 times. ❏ If you cannot find a Document Size that matches the original to be scanned, you need to make settings on the Epson Scan 2 screen.
Page 94 To use Automatic Feeding Mode, make the appropriate settings on the Epson Scan 2 screen. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 95 Placing Originals > > … Placing Originals in the Scanner Loading Batches of Originals with Different Paper Types an 2. Open the input tray. 3. Raise the input tray extension. 4. Move the edge guides to the edges of the input tray.
Page 96 Placing Originals > > … Placing Originals in the Scanner Loading Batches of Originals with Different Paper Types an 5. Load the originals with the side to be scanned facing up and in descending order of paper size with the widest at the back and the narrowest at the front of the input tray.
Page 97 Placing Originals > > … Placing Originals in the Scanner Loading Batches of Originals with Different Paper Types an Related Information “Scanning in Automatic Feeding Mode” on page 130 &...
Page 98 Scanning Preparing to Scan from the Control Panel (the Scan to Features)....99 Scanning from the Control Panel (the Scan to Features)..... 104 Scanning Using the Registered Contents in Presets.
Page 99: Preparing To Scan From The Control Panel (The Scan To Features)
(optional). Epson Connect is a service that allows you to use the Internet to connect to your scanners. By simply registering the scanner and user information, you can send scanned data to a specified email address or a third-party cloud service. Epson Connect services are subject to change without notice.
Page 100: Scan To Computer Feature Work Flow
“Saving to a USB Drive” on page 105 Scan to Cloud Feature Work Flow Use Epson's cloud service, Epson Connect to send scanned images to registered destinations. ❏ You can easily send scanned images by email by registering an email address as the destination.
Page 101 ❏ You can also set this manually. (for administrators) “Connecting the Scanner to the Network” on page 236 2. Register the product with Epson Scanner’s control Register your product with Epson Connect and enable the Connect panel and service. computer On the scanner's control panel, select Settings >...
Page 102: Scan To Email Feature Work Flow
Preparing to Scan from the Control Panel (the Scan to Features) Scan to Network Folder/FTP Feature Wo *Epson Connect services are subject to change without notice. Scan to Email Feature Work Flow There are two ways you can send scanned images to a specified email address; by setting up an email server or by using the Epson Connect cloud service.
Page 103 Go to Setup, and then start to the network during setup) setting up. https://epson.sn When the connection method selection screen is displayed, select wireless LAN (Wi-Fi) and follow the on-screen instructions to connect to the network.
Page 104: Scan To Wsd Work Flow
Go to Setup, and then start (This is unnecessary if you connected setting up. to the network during setup) https://epson.sn When the connection method selection screen is displayed, select wireless LAN (Wi-Fi) and follow the on-screen instructions to connect to the network.
Page 105: Saving To A Usb Drive
, check the Scanner Settings, and then change them if necessary. You can change the settings such as Paper Protection. 6. Tap Epson ScanSmart starts on your computer, and scanning starts. When scanning is complete, follow the instructions in Epson ScanSmart to save the image. Saving to a USB Drive You can save the scanned image to a USB drive.
Page 106 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a USB Drive 5. Select the Advanced Settings tab, check the settings, and then change them if necessary. “Advanced Menu Options for Scanning to a USB Drive” on page 107 6.
Page 107 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a USB Drive File Format: Select the format in which to save the scanned image. When you want to save as PDF, PDF/A, or TIFF, select whether to save all originals as one file (multi- page) or save each original separately (single page).
Page 108 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a USB Drive ❏ Remove spot noise: You can remove black dots in the background of the original that cannot be removed by lightening the background. You can adjust the level of the effect. Note: When you select this feature, it may also remove small dots as well as the black dots in the background.
Page 109: Sending To The Cloud
Resets the scan settings to their defaults. Sending to the Cloud Send scanned images to destinations registered in Epson Connect. You need to make settings in advance. See the following link for details on the work flow for making settings.
Page 110 Scanning > > Scanning from the Control Panel (the Scan to Features) Sending to the Cloud 5. Select the Advanced Settings tab, check the settings, and then change them if necessary. “Advanced Menu Options for Scanning to the Cloud” on page 111 6.
Page 111 Scanning > > Scanning from the Control Panel (the Scan to Features) Sending to the Cloud Scanning Side: Select the side of the original you want to scan. ❏ Binding(Original): Select the binding direction of the original. Advanced Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made.
Page 112 Scanning > > Scanning from the Control Panel (the Scan to Features) Sending to the Cloud Remove Background: Remove the background color of the originals from the scanned image. To use this feature, the background color of the originals should be the lightest color in the originals, and should be uniform.
Page 113: Scanning Originals To An Email
Scanning > > Scanning from the Control Panel (the Scan to Features) Scanning Originals to an Email Scanning Originals to an Email There are two ways you can send scanned images to a specified email address. See the following for more information on the two methods.
Page 114 Scanning > > Scanning from the Control Panel (the Scan to Features) Scanning Originals to an Email 4. Select Scan Settings, check settings such as the save format, and then change them if necessary. “Scan Menu Options for Scanning to an Email” on page 114 5.
Page 115 Scanning > > Scanning from the Control Panel (the Scan to Features) Scanning Originals to an Email File Format: Select the format in which to save the scanned image. When you want to save as PDF, PDF/A, or TIFF, select whether to save all originals as one file (multi- page) or save each original separately (single page).
Page 116 Scanning > > Scanning from the Control Panel (the Scan to Features) Scanning Originals to an Email Rotation: Rotate the scanned image clockwise. Select the rotation angle depending on the original you want to scan. Density: Select the contrast of the scanned image. Remove Background: Remove the background color of the originals from the scanned image.
Page 117: Saving To A Network Folder
Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a Network Folder Subject: Enter a subject for the email in alphanumeric characters and symbols. Attached File Max Size: Select the maximum file size that can be attached to the email. See the following for details on the file sizes that can be saved.
Page 118 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a Network Folder 3. Specify the destination on the Destination tab. ❏ To enter by keyboard: Select Keyboard. See the following for the setting items for the destination. “Setting Items for Editing the Destination”...
Page 119 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a Network Folder Setting Items for Editing the Destination Communication Mode: Select the communication mode for the folder. Location (Required): Enter the network path for the destination folder in an appropriate format for the Communication Mode selected.
Page 120 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a Network Folder ❏ Color/Black & White: Converts the scanned image into 24-bit color or monochrome (black and white binary). ❏ Color/Grayscale: Converts the scanned image into 24-bit color or 8-bit gray. The available image types may vary depending on the File Format you selected.
Page 121 Scanning > > Scanning from the Control Panel (the Scan to Features) Saving to a Network Folder ❏ Emphasize light letters / Remove background: You can set the level of correction between text and background. When you move the slider closer to Emphasize light letters, the light letters in the scanned image are emphasized.
Page 122: Scanning Using Wsd
Scanning > > Scanning from the Control Panel (the Scan to Features) Scanning Using WSD ❏ On (Full-Auto): Start scanning when an original is set while the continuation confirmation message is displayed. ❏ On (Semi-Auto): Start scanning when the Start Scanning button is pressed while the continuation confirmation message is displayed.
Page 123: Combination Of Features And Settings
You can select the following image types according to the feature being used and the File Format in which they will be saved. Scan to Computer Feature Depends on the Epson ScanSmart settings. Scan to USB Drive Feature, Scan to Network Folder/FTP Feature ✓ : Can be selected. - : Cannot be selected.
Page 124 Scanning > > Scanning from the Control Panel (the Scan to Features) Combination of Features and Settings File Format JPEG PDF (Single Page) TIFF (Single Page) TIFF (Multi Page) Image Type PDF (Multi Page) PDF/A (Single Page) PDF/A (Multi Page) ✓...
Page 125: Scanning Using The Registered Contents In Presets
Depends on the amount of free space in the destination. Feature Available Resolutions Depending on the feature being used, the following resolutions are available. Scan to Computer depends on the Epson ScanSmart settings. ✓ : Can be selected. - : Cannot be selected. Available Resolutions Features...
Page 126: Scanning From A Computer
This application allows you to scan documents easily, and then save the scanned images in simple steps. See the Epson ScanSmart help for details on how to use the application. This section explains how to scan and save to a PDF file as a basic step.
Page 127 Scanning > > Scanning from a Computer Scanning Using Epson ScanSmart 3. Click Scan double-sided or Scan single-sided. Scanning starts automatically. 4. Check the scanned images, and organize them if necessary. You can add originals and scan them by clicking Scan.
Page 128 Scanning > > Scanning from a Computer Scanning Using Epson ScanSmart 5. Click Next. 6. Click Select Action on the Save window.
Page 129 Software Settings Required for Special Originals To scan special originals, specify the necessary settings according to the originals. Press the Settings button in Epson ScanSmart, and then select the Scanner Settings tab > Scan Settings to open the Settings screen. Type of Original Required Settings Envelopes Select Off in Detect Double Feed.
Page 130: Software Image Quality Adjustment Features
Software Image Quality Adjustment Features Press the Settings button in Epson ScanSmart, and then select the Scanner Settings tab > Scan Settings to display the Scan Settings screen. You can adjust the image quality of the scanned images using the features on the Advanced Settings tab. For more details on each feature, see the help on the screen displayed.
Page 131 Scanning > > Scanning from a Computer Scanning in Automatic Feeding Mode 3. Click Scan Settings on the Scanner Settings tab. The Scan Settings screen is displayed.
Page 132 Scanning > > Scanning from a Computer Scanning in Automatic Feeding Mode 4. Click the Main Settings tab > Automatic Feeding Mode. 5. Specify other settings for scanning on the settings screen. Note: You can make timeout settings to exit Automatic Feeding Mode. Select Settings on the Document Source list to open the Document Source Settings window.
Page 133: Using Airprint
Select Done on the scanner's control panel or press Finish on the Automatic Feeding Mode screen displayed on your computer. Follow the instructions of the Epson ScanSmart to save the scanned image. Using AirPrint AirPrint enables instant scanning from a Mac without the need to install drivers or download software.
Page 134: Scanning From A Smart Device
For more details, check https://www.google.com/chromebook/. Scanning from a Smart Device Scanning Using Epson Smart Panel To scan from your smart device, search for and install Epson Smart Panel from App Store or Google Play. Note: Connect the scanner to the smart device before scanning.
Page 135 Scanning > > Scanning from a Smart Device Scanning Using Mopria Scan 5. Scan from your device with your scanner. Note: For more details, access the Mopria Web site at https://mopria.org.
Page 136: Required Settings For Scanning
Required Settings for Scanning Connecting the Scanner to the Network....... . . 137 Setting Up Scanning from the Control Panel (the Scan to Features).
Page 137: Connecting The Scanner To The Network
If the scanner is not connected to the network, use the installer to connect the scanner to the network. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn You can view the operating instructions in the Web Movie Manuals. Access the following URL. https://support.epson.net/publist/vlink.php?code=NPD7126 Related Information “Checking the Network Connection Status”...
Page 138 Required Settings for Scanning > > … Connecting the Scanner to the Network Connecting to the Wireless L 3. Tap Start Setup. If the network connection is already set up, the connection details are displayed. Tap Change to Wi-Fi connection. or Change Settings to change the settings. 4.
Page 139: Setting Up Scanning From The Control Panel (The Scan To Features)
Required Settings for Scanning > Setting Up Scanning from the Control Panel (the Scan to Features) Related Information “Checking the Network Connection Status” on page 232 & Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to a wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).
Page 140: Creating A Network Folder
Required Settings for Scanning > Creating a Network Folder Creating a Network Folder Create a network folder on your computer. The computer must be connected to the same network as the scanner. The method to set the network folder varies depending on the environment. This is an example of creating a network folder on the desktop of a computer under the following environment.
Page 141 Required Settings for Scanning > Creating a Network Folder Next, check your computer settings. 4. Click the Windows start button, and then select Windows System > Control Panel. 5. On the Control Panel, click Network and Internet > Network and Sharing Center > Change advanced sharing settings.
Page 142 Required Settings for Scanning > Creating a Network Folder 8. Right click the folder, and then select Properties.
Page 143 Required Settings for Scanning > Creating a Network Folder 9. Click Advanced Sharing on the Sharing tab.
Page 144 Required Settings for Scanning > Creating a Network Folder 10. Select Share this folder, and then click Permissions. 11. Select Everyone in Group or user names, select Allow from Change, and then click OK.
Page 145 Required Settings for Scanning > Creating a Network Folder 12. Click OK to close the screen and return to the Properties window. Note: You can check which groups or users have access to the network folder on the Security tab > Group or user names. Example: When the user logged on to the computer as well as Administrators can access the network folder 13.
Page 146: Registering An Email Server
When you are using an Internet based email server, check the setting information from the provider or website. Note: You can send scanned images by email through Epson's cloud service, Epson Connect, without having to setup an email server. For more details, see the Scan to Cloud feature.
Page 147 Required Settings for Scanning > Registering an Email Server How to Register Access Web Config, select the Network tab > Email Server > Basic. “How to Run Web Config in a Web Browser” on page 36 You can also make settings on the scanner's control panel. Select Settings > Network Settings > Advanced > Email Server >...
Page 148: Checking An Email Server Connection
Required Settings for Scanning > > Registering an Email Server Checking an Email Server Connection Checking an Email Server Connection 1. Select the connection test menu. ❏ When setting up from Web Config: Select the Network tab > Email Server > Connection Test > Start. ❏...
Page 149: Registering Destinations To Contacts
Required Settings for Scanning > Registering Destinations to Contacts Message Cause POP3 server authentication error. This message appears when POP3 server authentication failed. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password Unsupported communication method. This message appears when you try to communicate with unsupported protocols. Check the followings.
Page 150: Function Comparison By Registration Tool
Registering a Destination to Con Function Comparison by Registration Tool There are three functions available for configuring the scanner's Contacts: Web Config, Epson Device Admin, and the control panel. The differences between three tools are listed in the table below.
Page 151 Required Settings for Scanning > > … Registering Destinations to Contacts Registering a Destination to Con Item Settings and Explanation Email Address Enter the destination email addresses. Use half-width characters A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters.
Page 152 Required Settings for Scanning > > … Registering Destinations to Contacts Registering a Destination to Con Item Settings and Explanation Save to Enter the path to the destination network folder within 1 to 253 characters in Unicode (UTF-16). The "\\" at the start of the path has already been entered. Note: Open the properties for the network folder and enter the network path as it appears on the Sharing tab.
Page 153 Required Settings for Scanning > > … Registering Destinations to Contacts Registering a Destination to Con Item Settings and Explanation Number (Registry Number) Sets the number of the destination to be registered in your contacts. Name Enter the name to be displayed in Contacts within 30 characters in Unicode (UTF-16).
Page 154: Registering Destinations As A Group Using Web Config
Required Settings for Scanning > > … Registering Destinations to Contacts Registering Destinations as a Gro Item Settings and Explanation Number (Registry Number) Sets the number of the destination to be registered in your contacts. Name Enter the name to be displayed in Contacts within 30 characters in Unicode (UTF-16).
Page 155: Backing Up And Importing Contacts
Contacts data may be lost due to a scanner malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 156: Export And Bulk Registration Of Contacts Using Tool
4. Click Export. Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the scanner and you want to transfer the contacts from the old one to new one.
Page 157 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 158: Setting Up Airprint
Required Settings for Scanning > Setting Up AirPrint Setting Up AirPrint Access Web Config, select the Network tab, then select AirPrint Setup. Items Explanation Bonjour Service Name Enter a Bonjour service name, using ASCII text (0x20-0x7E) and up to 41 characters.
Page 159: Menu Options For Settings
Menu Options for Settings Start-up Screen........... 160 Basic Settings.
Page 160: Start-Up Screen
Select this setting to turn the scanner off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption...
Page 161: Date/Time Settings
Menu Options for Settings > Scanner Settings Date/Time Settings ❏ Date/Time: Enter the current date and time. ❏ Daylight Saving Time: Select the summer time setting that applies to your area. ❏ Time Difference: Enter the time difference between your local time and UTC (Coordinated Universal Time).
Page 162: User Settings
Menu Options for Settings > User Settings Level Explanations On-Medium Detect the skew of the stapled originals and the skew that On-Low could not detect. On-High Increase the sensitivity to detect the skew of the originals. Important: ❏ This feature does not prevent all originals from being damaged. ❏...
Page 163: Network Settings
Menu Options for Settings > Network Settings Network Settings Wi-Fi Setup Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel. Wi-Fi (Recommended) ❏ Wi-Fi Setup Wizard ❏ Push Button Setup (WPS) ❏...
Page 164: Web Service Settings
Web Service Settings Epson Connect Services: Displays whether the scanner is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 165: Admin Settings
Verifies the scanner’s program when starting up. When this feature is turned on, the scanner may take some time to start up. Customer Research Select Approve to provide product usage information such as the number of scans to Seiko Epson Corporation. WSD Settings Enable or disable the WSD (Web Service for Devices) feature.
Page 166: Device Information
Menu Options for Settings > Scanner Maintenance Device Information Serial Number Displays the serial number of the scanner. Current Version Displays the current firmware version. Total Number of Scans Displays the total number of scans. Number of 1-Sided Scans Displays the number of single-sided scans. Number of 2-Sided Scans Displays the number of double-sided scans.
Page 167: Roller Replacement Alert Setting
Menu Options for Settings > Regular Cleaning Alert Settings Roller Replacement Alert Setting Count Alert Setting Changes the scanning number when the roller replacement notification will be displayed. Regular Cleaning Alert Settings Warning Alert Setting Notifies you when to clean inside of the scanner. Count Alert Setting Changes the scanning number when the cleaning notification will be displayed.
Page 168: Useful Features
Useful Features Setting the Glass Surface Stain Detection Feature......169 Setting the Document Protection Feature....... . 170 Setting the Operation when a Double-feed is Detected.
Page 169: Setting The Glass Surface Stain Detection Feature
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
Page 170: Setting The Document Protection Feature
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
Page 171: Setting The Operation When A Double-Feed Is Detected
When you are satisfied that there are no problems in the scanned image, you can continue scanning. The default setting is Immediate. 1. Start Epson Scan 2 Utility. ❏ Windows 11 Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
Page 172 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
Page 173 Maintenance Cleaning Outside the Scanner........174 Cleaning Inside the Scanner.
Page 174: Maintenance
You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
Page 175 Maintenance > Cleaning Inside the Scanner 1. Wipe off any stains on the roller. Open the vertical path cover. Important: When opening the vertical path cover, hold the area indicated to avoid touching the antistatic brush. If the brush becomes bent it cannot eliminate static electricity, and this may cause the output originals to stick to each other.
Page 176 Maintenance > Cleaning Inside the Scanner 3. Open the input tray, and pull the lever to open the scanner cover. 4. Wipe the rollers (8 locations). Wipe with a soft, lint-free cloth dampened with a small amount of dedicated cleaner or water.
Page 177 Maintenance > Cleaning Inside the Scanner 5. Close the scanner cover with both hands. Next, close the vertical path cover and then the input tray, in that order. When the message Recovering is removed from the screen, proceed to the next step. 6.
Page 178 Maintenance > Cleaning Inside the Scanner Note: If paper dust adheres to the inside of the vertical path cover, wipe it off with a soft, lint-free cloth. 7. Wipe off any stains inside the scanner. Open the input tray, and pull the lever to open the scanner cover. 8.
Page 179 Maintenance > Cleaning Inside the Scanner 9. Wipe the sensors (4 locations) with a cotton swab. Important: Do not use liquid such as a cleaner on a cotton swab. 10. Wipe off any stains on the separation roller. Open the cover, and then remove the separation roller. See “Replacing the Roller Assembly Kit”...
Page 180 Maintenance > Cleaning Inside the Scanner 11. Wipe the separation roller. Wipe with a soft, lint-free cloth dampened with a small amount of dedicated cleaner or water. Important: Use only a moist cloth to clean the roller. Using a dry cloth may damage the surface of the roller. 12.
Page 181 Maintenance > Cleaning Inside the Scanner 14. Wipe the pickup roller. Wipe with a soft, lint-free cloth dampened with a small amount of dedicated cleaner or water. Important: Use only a moist cloth to clean the roller. Using a dry cloth may damage the surface of the roller. 15.
Page 182: Resetting The Number Of Scans After Cleaning Inside The Scanner
4. Tap Yes. Note: To reset from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Maintenance tab, and then click Reset in Regular Cleaning. If you cannot click Reset, select Regular Cleaning Alert. Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the life cycle of the rollers.
Page 183 Maintenance > Replacing the Roller Assembly Kit 1. Open the input tray, and pull the lever to open the scanner cover. 2. Remove the separation roller cover as shown.
Page 184 Maintenance > Replacing the Roller Assembly Kit 3. Remove the separation roller as shown. Important: Do not pull out the separation roller forcibly. This could damage the inside of the scanner.
Page 185 Maintenance > Replacing the Roller Assembly Kit 4. Attach the new separation roller as shown. Insert the axis of the separation roller into the hole on the right side, and then lower the separation roller.
Page 186 Maintenance > Replacing the Roller Assembly Kit 5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly.
Page 187 Maintenance > Replacing the Roller Assembly Kit Important: ❏ Make sure the cover is closed correctly. ❏ If the cover is hard to close, make sure the separation rollers are installed correctly. ❏ Do not install the cover while it is raised. 6.
Page 188 Maintenance > Replacing the Roller Assembly Kit 7. Remove the pickup roller as shown. 8. Attach the new pickup roller as shown. Insert the indentations at the ends of the pickup roller onto the axis on the scanner, lower the pickup roller, and then slide it to the back. Make sure the indentations are aligned.
Page 189 Maintenance > Replacing the Roller Assembly Kit 9. Close the pickup roller cover. Important: If the cover is hard to close, make sure the pickup rollers are installed correctly, and that the protruding parts are aligned. 10. Close the scanner cover with both hands. Next, close the input tray.
Page 190: Resetting The Number Of Scans After Replacing The Rollers
3. Tap Reset the Number of Scans. 4. Tap Yes. Note: To reset from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then click Reset in Roller Assembly Kit. Related Information “Replacing the Roller Assembly Kit” on page 182 &...
Page 191: Moving The Scanner
Maintenance > > Moving the Scanner Transporting the Scanner Moving the Scanner Transporting the Scanner When you need to transport the scanner, follow the steps below to pack the scanner. 1. Press the button to turn off the scanner. 2. Unplug the AC adapter. 3.
Page 192: How To Carry The Scanner
Maintenance > Updating Applications and Firmware How to Carry the Scanner When carrying the scanner, hold it as shown in the following figure. When carrying with one hand When carrying with both hands Note: When carrying the scanner, disconnect all cables, stow the tray support, and place the scanner in the vertical path position. “Transporting the Scanner”...
Page 193: Updating The Scanner's Firmware Using The Control Panel
Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.
Page 194: Updating Firmware Without Connecting To
You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 195: Solving Problems
Solving Problems Problems with the Scanner......... . .196 Problems when Preparing Network Scanning.
Page 196: Problems With The Scanner
“Combinations of Originals and Scanner Position” on page 53 Install the Epson ScanSmart software on the computer to Open the application list on your computer, and then check use this feature. See your documentation for more details.
Page 197: The Scanner Does Not Turn On
1. Connect the computer and the scanner with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. Related Information “Updating Applications and Firmware” on page 192 &...
Page 198: Problems When Preparing Network Scanning
Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems Problems when Preparing Network Scanning Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the scanner's control panel or driver screen.
Page 199 Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems CA-signed Certificate is expired. Solutions If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https). If the message appears before its expiration date, make sure that the scanner's date is configured correctly.
Page 200: Problems Starting Scanning
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen.
Page 201 1. Start the Epson Scan 2 Utility. Select Go > Applications > Epson Software > Epson Scan 2 Utility. 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen.
Page 202 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router” on page 230 &...
Page 203 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer Check the network connection of the computer. See the documentation provided with the computer for details. The scanner is off. Solutions Make sure the scanner is turned on. Also, wait until the status light stops flashing indicating that the scanner is ready to scan.
Page 204: Cannot Start Scanning From Smart Device
If a message is displayed saying that the scanner is not selected, a connection has not been established between the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner. If you cannot connect to the scanner over a network, check the Related Information.
Page 205 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Smart Device Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 206 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Smart Device Connect the computer or smart device to the same SSID as the scanner. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 207: Cannot Save Scanned Images To The Shared Folder
Solving Problems > > Problems Starting Scanning Cannot Save Scanned Images to the Shared Folder Cannot Save Scanned Images to the Shared Folder Messages are Displayed on the Control Panel when Scanning to a Network Folder When error messages are displayed on the control panel, check the message itself or the following list to solve the problems.
Page 208: Cannot Send Scanned Images To The Cloud
❏ Make sure the DNS domain name is correct. Cannot Send Scanned Images to the Cloud ❏ When using the Scan to Cloud feature, see the troubleshooting page on the Epson Connect website for details. https://www.epsonconnect.com/ > Learn More on the Scan to Cloud feature > Contents pull down list >...
Page 209: Paper Feeding Problems
❏ Reduce the number of originals being placed at a time. ❏ Use Automatic Feeding Mode, and scan originals one by one. When you are using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.
Page 210: Removing Jammed Originals From The Scanner
To check from the control panel, tap Scanner Maintenance > Roller Replacement on the Home screen, and then check the number of scans displayed in Roller Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans in Roller Assembly Kit.
Page 211 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 2. Open the vertical path cover. 3. Pull the lever to open the scanner cover.
Page 212 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 4. Carefully remove any jammed originals. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Important: Make sure there is no paper inside the scanner.
Page 213 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 6. Close the scanner cover with both hands. Next, close the vertical path cover. Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam.
Page 214 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 2. Pull the lever to open the scanner cover. 3. Carefully remove any jammed originals.
Page 215 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow. Important: Make sure there is no paper inside the scanner. 5.
Page 216: Paper Jams, Paper Feed Errors, And Document Protection Issues Occur Frequently
See the Epson ScanSmart help for details on adding or editing the scanned paged after scanning in Epson ScanSmart. ❏ When you are using Epson Smart Panel, load the next original, and then tap +Scan after scanning the first page to display the Edit screen.
Page 217: Paper Protection Does Not Work Correctly
To check from the control panel, tap Scanner Maintenance > Roller Replacement on the Home screen, and then check the number of scans displayed in Roller Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans in Roller Assembly Kit.
Page 218: Scanning Takes A Long Time
Select Settings on the home screen > Scanner Settings > Glass Dirt Detection, and then select On-Low or On- High. When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.
Page 219: Alert About Stains Inside The Scanner Still Appears
❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 220: An Image On The Back Of Your Original Appears In Your Scanned Image
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click Settings > Scanner Settings tab > Scan Settings button, select the Advanced Settings tab on the Epson Scan 2 screen displayed, and then enable Remove Background. ❏ Check that Text Enhancement is selected.
Page 221: Moiré Patterns (Web-Like Shadows) Appear
Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window > Resolution. The Edge of the Original is Not Scanned when Automatically...
Page 222: Character Is Not Recognized Correctly
Check the Language on the Save Settings screen. ❏ If you have set Image Type to Color or Grayscale in Epson Scan 2, try adjusting the Text Enhancement setting. In Epson ScanSmart, click the Settings button > Scanner Settings tab > Scan Settings to open the Epson Scan 2 screen.
Page 223: Uninstalling And Installing Applications
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
Page 224: Installing Your Applications
6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.
Page 225 Uninstalling and Installing Applications Installing Your Applications 1. Quit all running applications. 2. When installing scanner driver (Epson Scan 2), disconnect the scanner and the computer temporarily. Note: Do not connect the scanner and the computer until you are instructed to do so.
Page 226: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Scanner that has been Connected to the Network....227 Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)....228 Re-setting the Network Connection.
Page 227: Connecting To A Scanner That Has Been Connected To The Network
We recommend using the installer to connect the scanner to a computer. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn You can view the operating instructions in the Web Movie Manuals. Access the following URL. https://support.epson.net/publist/vlink.php?code=NPD7126...
Page 228: Using A Network Scanner From A Smart Device
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Scanner Directly ( Using a Network Scanner from a Smart Device You can connect a smart device to the scanner using one of the following methods. Connecting over a wireless router Connect the smart device to the same Wi-Fi network (SSID) as the scanner.
Page 229: Connecting To A Smart Device Using Wi-Fi Direct
3. Select Start Setup. 4. Start Epson Smart Panel on your smart device. 5. Follow the instructions displayed on the Epson Smart Panel to connect to your scanner. When your smart device is connected to the scanner, go to the next step.
Page 230: Re-Setting The Network Connection
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection When Repl When changing the network name (SSID), all connected devices are disconnected. Use the new network name (SSID) if you want to re-connect the device. Change Password Change the Wi-Fi Direct (simple AP) password for connecting to the scanner to your arbitrary value.
Page 231: When Changing The Computer
We recommend using the installer to connect the scanner to a computer. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn You can view the operating instructions in the Web Movie Manuals. Access the following URL. https://support.epson.net/publist/vlink.php?code=NPD7126 Selecting a Connection Method Follow the on-screen instructions.
Page 232: Making Wi-Fi Settings From The Control Panel
Using the installer and re-set up in a different connection method. Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn Selecting Change the Connection Methods Follow the instructions in each window. On the Select Install Option screen, select Set up Scanner connection again (for new network router or changing USB to network, etc.) , and then click Next.
Page 233 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of the radio wave using the network icon on the scanner's home screen.
Page 234: Checking The Network Of The Computer (Windows Only)
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the scanner.
Page 235: Administrator Information
Administrator Information Connecting the Scanner to the Network....... . . 236 Introduction of Product Security Features.
Page 236: Connecting The Scanner To The Network
If your scanner and computer are in the same segment, you can also connect using the installer. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn Related Information “Connecting to the Wireless LAN (Wi-Fi)”...
Page 237 For the following functions, the scanner directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating ❏ Sending scanned images to SharePoint(WebDAV) ❏...
Page 238: Assigning The Ip Address
Administrator Information > > Connecting the Scanner to the Network Assigning the IP Address DNS Server and Proxy Server The DNS server has a host name, domain name of the email address, etc. in association with the IP address information. Communication is impossible if the other party is described by host name, domain name, etc.
Page 239: Setting Up The Ieee802.11K/V Or Ieee802.11R Features
Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a scanner directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 240: Introduction Of Product Security Features
If there is no "PASSWORD" label attached, enter the serial number on the label attached to the base of the product for the initial administrator password. You can change the administrator password using either Web Config, the scanner's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Page 241 Administrator Information > > Administrator Settings Configuring the Administrator Password 1. Select Settings on the scanner's control panel. 2. Select System Administration > Admin Settings. 3. Select Admin Password > Change. 4. Enter your current password. Note: The initial administrator password (default) at the time of purchase varies depending on the label attached to the product.
Page 242: Using Lock Setting For The Control Panel
Administrator Information > > Administrator Settings Using Lock Setting for the Control Panel Related Information “Notes on the Administrator Password” on page 13 & “How to Run Web Config in a Web Browser” on page 36 & Using Lock Setting for the Control Panel You can use Lock Setting to lock the control panel to prevent users from changing items related to system settings.
Page 243 Administrator Information > > Administrator Settings Using Lock Setting for the Control Panel Settings menu Lock Setting LCD Brightness Sounds ✓ Sleep Timer ✓ Power Off Timer ✓ Date/Time Settings ✓ Language Keyboard (This feature may not be available depending on your region.) ✓...
Page 244: Logging On To The Scanner From A Computer
Administrator Information > > Administrator Settings Logging on to the Scanner from a Computer Settings menu Lock Setting Serial Number Current Version Total Number of Scans Number of 1-Sided Scans Number of 2-Sided Scans Number of Scans of Carrier Sheet Number of Passport Carrier Sheet Number of Scans After Replacing Pickup Roller Number of Scans After Regular Cleaning...
Page 245: Disabling The External Interface
“How to Run Web Config in a Web Browser” on page 36 & Disabling Network Scanning from your Computer You can make the following settings in Web Config to disable network scanning using EPSON Scan from your computer. 1. Access Web Config, and then select the Scan tab > Network Scan.
Page 246: Disabling Wsd Scan
Administrator Information > > Monitoring a Remote Scanner Checking Information for a Remote Scanner 3. Click Next. The setting confirmation screen is displayed. 4. Click OK. Related Information “How to Run Web Config in a Web Browser” on page 36 &...
Page 247: Receiving Email Notifications When Events Occur
Administrator Information > > Monitoring a Remote Scanner Receiving Email Notifications When Events Occur Receiving Email Notifications When Events Occur About Email Notifications This is the notification function that, when events such as scanning stop and scanner error occur, send the email to the specified address.
Page 248: Backing Up The Settings
Administrator Information > > Backing Up the Settings Import the settings Items Settings and Explanation Scanner error Notice when the scanner error has occurred. Wi-Fi failure Notice when the error of the wireless LAN interface has occurred. Backing Up the Settings You can export the setting value set from Web Config to the file.
Page 249: Advanced Security Settings
For scanners that do not have access protection from the outside, it will be possible to read the contacts that are stored in the scanner from the Internet. In order to avoid this risk, Epson scanners have a variety of security technologies. Set the scanner as necessary according to the environmental conditions that have been built with the customer's environment information.
Page 250: Controlling Using Protocols
SSL/TLS certificate, and then import it the scanner by the CA-signed communications when to the scanner. certification prevents accessing to the Epson server impersonation and on the Internet from the unauthorized access. In scanner, such as addition, communication...
Page 251 Administrator Information > > Advanced Security Settings Controlling Using Protocols 4. Click OK. The settings are applied to the scanner. Related Information “How to Run Web Config in a Web Browser” on page 36 & Protocols you can Enable or Disable Protocol Description Bonjour Settings...
Page 252 Community Name (Read/Write) Enter within 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank. Allow access from Epson tools Set whether to allow writing from Epson tools such as Epson Device Admin. SNMPv3 Settings Item...
Page 253: Using A Digital Certificate
Administrator Information > > Advanced Security Settings Using a Digital Certificate Item Settings and Explanation Algorithm Select an algorithm for an authentication for SNMPv3. Password Enter the password for an authentication for SNMPv3. Enter between 8 and 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank.
Page 254 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ Self-signed Certificate This is a certificate that the scanner signs and issues itself. It is also called the root certificate. Because the issuer certifies itself, it is not reliable and cannot prevent impersonation. Use it when making the security setting and performing simple SSL/TLS communication without the CA- signed Certificate.
Page 255 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “How to Run Web Config in a Web Browser” on page 36 & CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR. Common Name You can enter between 1 and 128 characters.
Page 256 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ A certificate of the PEM/DER format obtained from a computer ❏ Private Key: You need to set. ❏ Password: Do not configure. ❏ CA Certificate 1/CA Certificate 2: Optional ❏...
Page 257 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config, and then select the Network Security tab. Next, select SSL/TLS > Certificate or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. 2. Click Delete. 3.
Page 258: Ssl/Tls Communication With The Scanner
Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Scanner Importing a CA Certificate Import the CA Certificate to the scanner. 1. Access Web Config and then select the Network Security tab > CA Certificate. 2. Click Import. 3.
Page 259: Encrypted Communication Using Ipsec/Ip Filtering
Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 2. Select a value for each item. ❏ Encryption Strength Select the level of encryption strength. ❏ Redirect HTTP to HTTPS Redirect to HTTPS when HTTP is accessed. 3.
Page 260 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Note: Computers that run Windows Vista or later or Windows Server 2008 or later support IPsec. Configuring Default Policy To filter traffic, configure the default policy. The default policy applies to every user or group connecting to the scanner.
Page 261 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected to. ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 262 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
Page 263 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
Page 264 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through. IPsec Select this to permit configured IPsec packets to pass through.
Page 265 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 266 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
Page 267 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this option.
Page 268 Epson Device Admin and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin and the Epson scanner driver Any port 5357 Controlling WSD WS-Discovery 3702 Any port...
Page 269 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only. Default Policy: ❏ IPsec/IP Filtering: Enable ❏ Access Control: IPsec ❏...
Page 270: Connecting The Scanner To An Ieee802.1X Network
Administrator Information > > Advanced Security Settings Connecting the Scanner to an IEEE802.1X Network Configuring a Certificate for IPsec/IP Filtering Configure the Client Certificate for IPsec/IP Filtering. When you set it, you can use the certificate as an authentication method for IPsec/IP Filtering. If you want to configure the certification authority, go to CA Certificate.
Page 271: Solving Problems For Advanced Security
Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Items Settings and Explanation User ID Configure an ID to use for an authentication of a RADIUS server. Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters. Password Configure a password to authenticate the scanner.
Page 272 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security ❏ Connection test For checking the connection between the scanner to the mail server, perform the connection test from the scanner. Also, check the connection from the client computer to the server to check the communication status. ❏...
Page 273 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security ❏ IP address entered to web browser when running Web Config For Self-signed Certificate, update the certificate. For CA-signed Certificate, take the certificate again for the scanner. The proxy server setting of local address is not set to web browser. Solutions When the scanner is set to use a proxy server, configure the web browser not to connect to the local address via the proxy server.
Page 274 You can solve this problem by correcting the scanner's date and time settings. Connect the scanner and the computer using a USB cable, turn the scanner on, and then perform scanning over USB using Epson Scan 2. The scanner is synchronized with the computer and the date and time settings are corrected. The scanner indicates normal status.
Page 275 The set value may be incorrect. Access the scanner according to its MAC address using EpsonNet Config or Epson Device Admin from another computer, such as administrator's. You can find the MAC address on the label pasted on the scanner.
Page 276 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Update a Self-Signed Certificate The Common Name has not been entered. Common Name must be entered. Unsupported characters have been entered to Common Name. Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the common name.
Page 277 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid date and time. Cause: Date and time for the scanner have not been set. What to do: Set date and time using Web Config or EpsonNet Config. Invalid password.
Page 278 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Private key is required. Cause: There is no paired private key with the certificate. What to do: ❏ If the certificate is the PEM/DER format and it is obtained from a CSR using a computer, specify the private key file.
Page 279: Technical Specifications
Technical Specifications General Scanner Specifications........280 Network Specifications.
Page 280: General Scanner Specifications
Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×64,500 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)
Page 281: Network Specifications
Technical Specifications > > Network Specifications Wi-Fi Specifications Network Specifications Wi-Fi Specifications See the following table for Wi-Fi specifications. Countries or regions except for those listed Table A below Australia Table B New Zealand Table A Standards IEEE802.11b/g/n Frequency Range 2400-2483.5 MHz Maximum Radio- 20 dBm (EIRP)
Page 282: Network Features And Ipv4/Ipv6 Support
Wi-Fi Direct only supports WPA2-PSK (AES) . Complies with WPA2 standards with support for WPA/WPA2 Personal. Network Features and IPv4/IPv6 Support Features Supported Epson ScanSmart IPv4 Epson Connect (Scan to Cloud) IPv4 AirPrint IPv4, IPv6 Security Protocol IEEE802.1X IPsec/IP Filtering...
Page 283: Usb Drive Specifications
❏ A drive that requires a dedicated driver ❏ A drive with security settings (password, encryption, and so on) Epson cannot guarantee all operations of externally connected drives. Using Port for the Scanner The scanner uses the following port. These ports should be allowed to become available by the network administrator as necessary.
Page 284: Dimensions And Weight Specifications
Technical Specifications > Dimensions and Weight Specifications When the Sender (Client) is the Client Computer Usage Target (Server) Protocol Port Number Discover the scanner from an application Scanner ENPC (UDP) 3289 such as EpsonNet Config and scanner driver. Collect and set up the MIB information from Scanner SNMP (UDP) an application such as EpsonNet Config and...
Page 285: Electrical Specifications
Wi-Fi Connection ❏ Operating: Approx. 11 W ❏ Ready mode: Approx. 4.3 W ❏ Sleep mode : Approx. 1.4 W ❏ Power off: Approx. 0.1 W Note: For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...
Page 286: Ac Adapter Electrical Specifications
Rated Output Power Supply Voltage DC 24 V Rated Output Current Note: For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Temperature When operating 5 to 35 °C (41 to 95 °F) When stored –25 to 60 °C (–13 to 140 °F)
Page 287: Standards And Approvals
Standards and Approvals Standards and Approvals for European Models......288 Standards and Approvals for Australian Models......288 Standards and Approvals for U.S.
Page 288: Standards And Approvals For European Models
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the product.
Page 289 Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 290: Where To Get Help
Contacting Epson Support........
Page 291: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 292: Help For Users In Australia
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 293: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Vietnam World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk...
Page 294: Help For Users In Indonesia
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
Page 295: Help For Users In India
+91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 296 Where to Get Help > > Contacting Epson Support Help for Users in the Philippines Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digitel) 1-800-3-0037766 Metro Manila: +632-8441-9030 Web Site: https://www.epson.com.ph/contact E-mail: customercare@epc.epson.com.ph Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Our Customer Care team can help you with the following over the phone: ❏...

Epson ES-C380W User Manual

Quick Links

Related Manuals for Epson ES-C380W

Summary of Contents for Epson ES-C380W