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TROUBLESHOOTING
If the configuration setup fails, please note:
• 5G Wi-Fi signals are not supported with this device. Please use
2.4G Wi-Fi signals.
• Some residential broadband, radio, and television broadband,
multi-level networks sometimes restrict the tracker from being able to
connect to the network server.
• Some software conflicts in a device will also cause the connection to
fail. Please restart your mobile device. Make sure your mobile phone's
Bluetooth, Wi-fF and positioning are turned on and then try to
reconnect to the tracker.
PROBLEM
Tracker Not Working
Tracker is Offline
Factory Reset Not Working
SOLUTION
Please make sure the tracker is charged and powered on (click the power
button once and the small blue light will flash once to indicate that the
power in on) and that your tracker data subscription is active. Remote
areas may cause the device to not work properly, and it is best to use your
device in areas with efficient cellular data and / or Wi-Fi service.
Make sure the tracker is charged and powered on (when the battery of
the tracker is low and/or turned off, press and hold the device for about 6
seconds to turn on. The blue light will flash three times and then turn
off to indicated that the device is on and active. You will then see your
Tracker as, "Active" within the App, allowing access to Tracker data and
App controls.). Make sure your tracker subscription is activated. After
charging and/or activating your subscription and it is still offline, please
exit the Honeywell Smart Pet app and restart it. If connection is still a
problem, reset your mobile device and try to connect again. Reset your
tracker and router only if needed.
The GPS must be connected to a powered charger to be Reset.
Push the tracker in then hold the power button for 30 seconds.
The blue LED light will blink 3 times, then turn solid for 3 seconds
when reset. **Resetting your tracker will remove it from your Honeywell
Smart Pets App account. Please only do so if you are consistently
having trouble getting the tracker online or if you are changing the
ownership of the tracker. Resetting your tracker will not reset your
tracker subscription plan.
EN
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