Leds Never Turn Off; Online Led Is Off; Ethernet Lan Port Leds Are Off; Wifi Led Is Off - NETGEAR Nighthawk AX6 User Manual

Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30

LEDs never turn off

When the modem router is turned on, the LEDs light for about 10 seconds and then
turn off. If all the LEDs stay on, this indicates a fault within the modem router.
If all LEDs are still lit one minute after power-up, do the following:
• Cycle the power to see if the modem router recovers.
• Press and hold the Reset button for at least 5 seconds to return the modem router
to its factory settings.
If the error persists, a hardware problem might be the cause. Contact Technical Support
at netgear.com/support.

Online LED is Off

If the Online LED is off and the modem router is connected to the coax cable, try the
following:
• Make sure that the coax cable connections are secure at the modem router and at
the wall jack.
• Make sure that your cable Internet provider provisioned your cable Internet service.
Your provider can verify that the signal quality is good enough for modem router
service.
• Remove any excess splitters that are on your cable line.

Ethernet LAN port LEDs are off

If the Ethernet port LEDs do not light when an Ethernet connection is made, check the
following:
• Make sure that the Ethernet cable connections are secure at the modem router and
computer.
• Make sure that power is turned on to the connected modem router or computer.
• Be sure that you are using the correct cable.

WiFi LED is off

If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on
the modem router. This button turns the WiFi radios in the modem router on and off.
If someone disabled the WiFi radios by using the router web interface, the WiFi LED
also stays off. The WiFi LED is lit when the WiFi radios are turned on.
Troubleshooting 122 User Manual