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Find Information about Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for
troubleshooting purposes.
Procedure
Step 1 Press Applications
Step 2 Select Status > Product Information.
You can view the following information:
Product name - Model number of the Cisco IP Phone.
Serial number - Serial number of the Cisco IP Phone.
MAC address - Hardware address of the Cisco IP Phone.
Software version - Version number of the Cisco IP Phone firmware.
Hardware version - Version number of the Cisco IP Phone hardware.
Certificate - Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Customization - For an RC unit, this field indicates whether the unit has been customized or not.
Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its
customized profile, this field displays the Customization state as Acquired.
Step 3 Press Exit to return to the Applications screen.
View the Network Status
Procedure
Step 1 Press Applications
Step 2 Select Status > Network Status.
You can view the following information:
• Network type - Indicates the type of Local Area Network (LAN) connection that the phone uses.
• Network status - Indicates if the phone is connected to a network.
• IPv4 - IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• IPv6 - IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• MAC address - Unique Media Access Control (MAC) address of the phone.
• Host name - Displays the current host name assigned to the phone.
• Domain - Displays the network domain name of the phone. Default: cisco.com
• Switch port link - Status of the switch port.
• Switch port config - Indicates speed and duplex of the network port.
• PC port config - Indicates speed and duplex of the PC port.
• PC port link - Indicates speed and duplex of the PC port.
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View the Phone Status
Procedure
Step 1 Press Applications
Step 2 Select Status > Phone Status > Phone Status.
You can view the following information:
• Elapsed time - Total time elapsed since the last reboot of the system
• Tx (Packets) - Transmitted packets from the phone.
• Rx (Packets) - Received packets from the phone.
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