How To Contact Abb Technical Support - ABB VSN730 Product Manual

same time. This should occur 15 to 30 seconds after step 1, depending on whether or not the
eth0 Ethernet interface is functional. If you cannot see the LEDs clearly, hold down the Factory
Restore button for 30 seconds to be sure.
The factory restore removes all user configurations but keeps any firmware upgrades. The ports
have to be reconfigured as Modbus or Aurora Protocol if different than factory settings. Devices
have to be rediscovered and any other configuration information added again. ABB Technical
Support will also need to be contacted to reset the data logger's Aurora Vision credentials.
The table below shows the meaning of LED indicators during the start-up process and normal
operation.
Boot/Operation Stage
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First Stage Boot loader
Second Stage Boot loader
Kernel loading
Resetting to Factory Defaults (only if triggered)
System Initialization
Running normally

How to contact ABB technical support

For technical support please go to www.abb.com/solar. When requesting technical support,
please provide the following information:
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Be prepared to describe the problem you are experiencing including specific details of the
application, installation, and any additional pertinent information.
In the event that the equipment needs to be returned to the factory for any reason, please call to
obtain a RMA# (Return Merchandise Authorization number). Do not return items without a RMA#
displayed on the outside of the package.
If you require an advance replacement to be shipped before the RMA unit has been received by
ABB, you will need to submit a valid purchase order for the replacement unit, referencing the
RMA# on the P.O. When we receive the faulty unit, we will credit the cost of the replacement, if it is
covered by the warranty.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure your shipment. Our
warranty does not cover damage incurred during transit.
Model #.
Unit serial number.
Site/project name.
Problem description.
VSN730 System Monitor Product Manual
LED Indicators
Both LEDs off
Orange LED1 lit solid
Orange and Green LEDs lit solid
No LEDs lit
Both Orange and Green LEDs blink synchronized
Green and Orange LEDs blink alternately
Green LED2 lit solid
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