Motorola 400IP-18P User Manual
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Motorola 400IP-18P User Manual

Smart voip phone
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400IP-18P
Smart VoIP Phone User Manual
Motorola

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Summary of Contents for Motorola 400IP-18P

  • Page 1 400IP-18P Smart VoIP Phone User Manual Motorola...

  • Page 2: Table Of Contents

    3.6.2 Using Call Logs........................23 3.6.3 Peer-to-Peer..........................23 3.7 Keypad Setting............24 3.7.1 Language Setting.........................24 3.7.2 Message..........................24 3.7.3 Time & Date...........................24 3.7.4 Ring Tone and Volume Setting...................25 3.7.5 Searching Phone Book......................25 3.7.6 Cannot Set the Features with Keypad................26 4. WEB User Interface............26 Motorola...
  • Page 3 9.4 Auto Provisioning........................61 9.5 Log 63 9.5 Local Log...........................64 Check the log file on the local......................64 9.6 Default Settings........................64 9.7 Reboot............................64 10 Security..............64 10.1 Password.............64 10.2 Trusted Certificates.......................65 10.3 IP Strategy..........................65 11 WEB Other Settings or Information - Appendix......65 11.1 Logout..............65 Motorola...
  • Page 4 11.2 Note Tips...............66 Motorola...

  • Page 5: Getting Started

     Integrated stand with 2 adjustable angles;  1xUSB port, support power charging. 2. Set up the Phone Packing List: Check the packing list before installation, if you find anything missing, contact your system administrator. 1*IP Phone   1*Handset Motorola...
  • Page 6  1*Handset Cable  1*Ethernet Cable  1*Quick Operation Guide 1*Power Adapter   1*Bracket NOTE: The cable install method is short A connect the handset, longer B connect the IP Phone. Motorola...
  • Page 7 Connect the Handset and optional Headset Connect the Network and Power You have two options for power supply. Your system administrator will advise you which one to use.  AC power adapter  POE(Power over Ethernet) IEEE802.3af  USB(Standard 0.5A) Motorola...

  • Page 8: Phone User Interface

    Make sure the Ethernet cable and hub/switch are PoE compliant; The EXT port can also be used to connect the expansion module USM18- LCD. 3. Phone User Interface 3.1 Hardware Component Instructions The main hardware components of the400IP-18P IP Phone are the LCD screen and the keypad. Motorola...
  • Page 9 Labels automatically to identity their context-sensitive features Navigation Key Scroll through the displayed information, and in the idle feature: UP: Open the "All CONTACT LOG" DOWN: Open the "MISSED CALL" RIGHT: Open the "Search Phonebook" LEFT: Open the "DSS programmable keys" Motorola...

  • Page 10: Phone Screen Display Features

    Provides the digits, letters and special characters in context- sensitive applications. Headset Key Toggles and indicates the headset mode. 3.2 Phone Screen Display Features If the phone has successfully started up and after using, the idle LCD display will show information as below: Motorola...
  • Page 11 Missed Call Missed Call under the TIME in the middle of screen Line Status There are four status as below: LAN:Disconnect :Disconnect the network :Account failed to register :Account successfully registered :Account successfully registered and DND feature is Motorola...

  • Page 12: Basic Network Settings

    Static IP Press OK or MENU> System Settings> Advanced Settings> Password(Default is Empty)> Network> IP Setting  Press IP Setting to login in to the menu  Select "Static" mode  Press "Enter" key  Set the IP\Mask\GW\DNS\web port\telnet port Motorola...

  • Page 13: Sip Account Settings

    Tips "Network is changed, press OK reboot " 3.4 SIP Account Settings 400IP-18P IP phone makes calls based on sip accounts, It can support Single account or Multi-account, Each account can be configured to the different SIP server. If you want to…...

  • Page 14: Basic Features

    You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. E.g, you want to call to consult some of the services, but you don't want to be harassed. Enable Anonymous Call Press OK or MENU> Function Setting> Anonymous Motorola...

  • Page 15: Redial

    3.5.5 Making Calls to Contact You can also dial a contact from the Personal Phone Book. Placing Calls --1) Press MENU or OK button “Phone Book”, you can select > Contacts "Personal Phone Book", “Enterprise Phone Book”, “LDAP” and “Black List”, Motorola...

  • Page 16: Multi-Lines To Answer The Call

    Speaker  Handset  Headset When you use the Handset mode, at this time you need to hands up the handset and then it can work at this status. --3)Filter Groups Auto-answer the coming call in this special groups. Motorola...

  • Page 17: Ending A Call

    Select the line want to release hold, press the line, so different line recovery; NOTES • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the green and flashing Line button or Hold in the LCD. Motorola...

  • Page 18: Transferring Calls

    3.5.12 Do Not Disturb You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy tone（Can also be set to their voice mail or other extension numbers, etc.). Enable global DND --1) Press DND; Motorola...

  • Page 19: 3-Way Conference

    --1) when one phone line is holding on and the other line is conference with held busy; --2) Press "CONF" Soft key line --3)Press the held line's programmable button, the 3-way Conference is enable. Motorola...

  • Page 20: Voice Mail

    -or press "MENU" or "OK" button > “Phone book”>“Enterprise from Enterprise Phone Book”, Phone Book --2) Select “Enterprise Phone Book”, press "OK" button; --3) Press "Find" and input the name who you want to search. --4) When you search the person, you can dial it. Motorola...
  • Page 21 --3) Use the navigation keys to select content, press OK button to set and modify: -Group name: name of the group --4) Press "Save "soft key to complete Modify group --1) Press "DIR" soft key, -or press "MENU" button > “Phone book”>“Personal phone book>View All”, Motorola...
  • Page 22 --3) Press "Find" and input the name or number who you want to find from the LDAP server. --4) When you search the person, you can dial it. Black List Add the Contacts --1) Press "DIR" in the idle, Motorola...

  • Page 23: Using Call Logs

    When all of the phone accounts were disable or not register. it will be show this mode in the idle. It can use by when the new workstation isn't have SIP server. Peer-to-Peer Disable all of accounts or not register. Make Call with --1 ） Press OK or MENU button> System Setting> Advanced Motorola...

  • Page 24: Keypad Setting

    English\French\Italian\Polish\Protuguese\Runssian\Spanish\ Turkish\Chinese --3) After you finish select, press Save to make it work. 3.7.2 Message 400IP-18P have Message feature. It will display in the LCD when it has a New Message. Create --1）Press OK or MENU button； --2）Select "Messaging" Message --3）Voice Message: Setting the Voice Message code in here.

  • Page 25: Time & Date

    --2 ） Press OK or MENU button> System Setting> Phone Setting> Setting Volume Setting --3）Volume Setting: Handset\Speaker\Headset\Ring volume --4) Press Enter to adjust the volume and press Save to make it work NOTES: For the Custom Ring Type you need to upload it from website. Motorola...

  • Page 26: Searching Phone Book

    To obtain the IP address, press the C key on the phone. Enter the IP address (e.g. HTTP://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default user name is admin (case-sensitive) and the password is admin (case-sensitive). Motorola...
  • Page 27 The status with LAN, MAC, LAN IP, Net mask, Gateway, Primary DNS, Secondary DNS, VPN IP, PC IP, PC Net mask, Device Type, DHCP Server. System Information The status with Phone Model, Software Version, Hardware Version, Hardware ID, Kernel Version, Auto-Provision Server Motorola...

  • Page 28: Network

    URL, TFTP Server IP. 4.1 Network 4.1.1 Wi-Fi Setting Motorola...
  • Page 29 4.1.2 LAN Port ITEM DESCRIPTION Network Connection Network Connection Mode has DHCP, Static IP, PPPoE Mode DNS Settings Select the DNS mode that you want. Motorola...
  • Page 30 AS Router Router feature is for the phone PC Port. You must input IP address (it’s equivalent to a gateway) and Net mask.If you want to use DHCP function, please turn it on, input start IP and end IP. Motorola...
  • Page 31 Choose the appropriate type of VPN. VPN Server Addr VPN server's IP. VPN User Name VPN user's name VPN Password A password be used for authentication OPEN VPN Upload the *.ovpn file to the phone Upload VPN cfg Select the VPN configuration to upload Motorola...
  • Page 32 Port Management Settings HTTP Port The default web port is 80,if you want to change it(for example change it to88), You must input IP and Web port to login the web page(for example HTTP://192.168.0.200:88). It will take effect on next reboot. Motorola...
  • Page 33 The range is 0~63,default is 26 Voice QoS The range is 0~63,default is 46 Network Packet Mirroring Network Packet When select on, then you can capture the phone’s packet use Mirroring notebook which connect to pc port of the phone Motorola...
  • Page 34 MD5 Password You can setting the MD5 Password here. CA Certificates You can upload the CA Certificates here. LLDP ITEM DECSRIPTIO LLDP Enable/Disable the LLDP feature. LLDP Packet Interval You can setting the LLDP packet Interval here. Default is 60s. Motorola...
  • Page 35 Paging Setting Paging Setting(NOTE: This feature priority is followed the serial number, In other words, "paging 1" is the highest priority) Paging1 Enable/Disable Paging feature. Group IP and Port Group IP and Port with Paging. Motorola...

  • Page 36: Sip Account

    Select the Account Number what you want to set. Enable You can choose on/off to enable/disable the line. Account Mode You can choose VOIP/MPL. If you want to use MPL feature, Pls following the MPL setting to operating or contact your system Motorola...
  • Page 37 Defines the STUN server will be active or not STUN Server Session traversal utilities for NAT. Register Expiration IP phone automatically registered every time Time SIP Transport There are UDP/TCP/TLS three options Ring Type Select this account ringing type. Motorola...

  • Page 38: Advanced

    5.2 Advanced Motorola...
  • Page 39 ITEM DECSRIPTIO Motorola...
  • Page 40 The encryption algorithm at this time we only have RC4. Encryption Key The key with encryption. Voice Enable or disable voice encryption(SRTP). Encryption(SRTP) EP+ Outcode Switch Enable or disable EP+ Outcode feature OutCode Setting the EP+ Outcode OutCode Length Setting the EP+ Outcode Length Motorola...

  • Page 41: Dss Keys

    The key amount depend on the lines, and support 4 page. 72=4*18; Mode Support Speed Dial,Speed Dial Prefix, DTMF, BLF, Paging, Call Park, Intercom, Pickup, XML Browser, Broadsoft BLF, BLA. Account Select account to make it work Name The name of the key Number The number of the key Motorola...

  • Page 42: Line Keys

    6.2 Line Keys 400IP-18P have 18 line keys: ITEMS DESCRIBES Line The default value. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember. Speed Dial You can use this key feature to speed up dial a call with a specified Prefix prefix number.

  • Page 43: Function Keys

    Soft Keys: Soft key is the key with below display in the LCD. You can change it for your mind to the other features in many all kinds of status. As below example, when you dialing with someone, the LCD display soft key is Send \Del \Empty\End, Empty means nothing in it. Motorola...

  • Page 44: Settings

    The LCD backlight, default is 60s. Ring type The incoming call’s ring, default has ring1~8. Upload ring tone Please upload a ring tone with G.711A(*.wav) audio coding, maximum is 10 rings and the total size must be less than 150KB. Motorola...

  • Page 45: Features

    7.2 Features Motorola...
  • Page 46 Call Waiting Tone Set tone for prompting a new call during a call. Auto Redial Enable or disable auto redial feature Auto Redial Interval Setting the auto redial interval (1~300s) Auto Redial Times Setting the auto redial times (1~300) Motorola...
  • Page 47 Set return message for Do Not Disturb. Hook Setting the hook mode Flash hook time Setting the Flash hook time (<800ms) Called No Answer Setting the Called No Answer Times (Min:20, Max:1800) Times Caller No Setting the Caller No AnswerTimes (Min:90, Max:1800) AnswerTimes Motorola...

  • Page 48: Time Settings

    Headset Mode default is Normal, or you can select Seat Mode Ring type in Seat Ring type in Seat Mode default is Headset, or you can select Mode Speaker BLF Light Enable or disable BLF light 7.3 Time Settings Motorola...

  • Page 49: Keyboard Lock

    Time Zone-GMT You can select different time zone for the phone Manual Setting Setting time manually. 7.4 Keyboard Lock Keyboard Lock Enable/Disable keyboard lock, you can lock: MENU Key, FUNCTION Key., ALL Keys, LOCK all keys but auto Answer. Motorola...

  • Page 50: Voip Call Forwarding

    You can specify a URL that triggers a get request when a specified event occurs. Action URL can only be triggered by the pre-defined events(e.g. Incoming Call). The valid URL format is: http(s)://IP address of the server/help.xml?. 7.8 Audio Motorola...
  • Page 51 The speaker MIC volume default is Lv3, the range is 1~7 Volume Headset MIC Volume The headset MIC volume default is Lv3, the range is 1~7 Audio Codec Use the navigation keys to highlight the desired one in the Enabled/Disable Codes list, and press the to move to the Motorola...

  • Page 52: Ring

    Internal ringer text: This Internal ringer text enables the server to distinguish between internal and external rings. The trace head-info must include "Alert-Info: ;info=". Internal ringer file: According to the defined Internal ring text, play the corresponding Internal Ring File. Motorola...

  • Page 53: Dial Plan

    7.10 Dial Plan If you want to setup a dial plan, you can click "Dial Plan" Motorola...
  • Page 54 Setting the Port with this dial rule, default is 5060. Prefix The number which you need to press actually if you want to call the phone Called Insert Number There have two option, Enable or Disable. Position Which position you want insert the number Motorola...

  • Page 55: Blf Setting

    Number Which number you want to insert Called Delete Number There have two option, Enable or Disable. 7.11 BLF Setting Create the BLF groups and members of group. Motorola...

  • Page 56: Tr069

    The phone book including Group, Contact, LDAP and Ban list, please review the following for more details: 8.1 Contact You can add, edit and delete contact in a phone book on this web page . The phonebook can storage 300 contacts entry Motorola...

  • Page 57: Group

    You can download and save this contact to PC after you select 8.2 Group You can add, edit and delete group in a phone book on this web page. If you want to add a Group, you just ought to click ‘Add Group’ . Motorola...

  • Page 58: Ldap

    NOTES: If you want to know more detail about LDAP, pls find it in the office website to download the specific document. As below figure is an example. e.g. LDAP Name Filter:(sn=%s) LDAP Number Filter:(telephoneNumber=%s) Server Address:192.168.0.65 BASE:DC=ldap,DC=Motorola,DC=com User Name：bb@ldap.Motorola.com Pass Word：Motorola_2012 LDAP Name Attributes 1:sn LDAP Name Attributes 2:cn LDAP Number Attributes 1:telephoneNumber Motorola...

  • Page 59: Blacklist

    8.4 Blacklist You can add, edit and delete contact in a Ban List on this web page . Motorola...

  • Page 60: Phone Call Info

    ’Delete All Ban List’. You can edit or move this contact to Contact after you select 8.5 Phone Call Info You can remote or local control the IP phone to make a call by WEB. Motorola...

  • Page 61: Maintenance

    Downloading all contacts in the Vcard mode, but upload only support one by one. EXT Module Used for updating/backup the expansion of the phone Used for the administrator to find out or making sure the problem with this equipment. Motorola...

  • Page 62: Ftp Upgrade

    EXT Module Used for updating/backup the expansion of the phone NOTES: It's not necessary to input filename when doing backup Configuration, Phone Book, EXT Module. 9.3 TFTP Upgrade You can upgrade the software, kernel and configure files by TFTP. Motorola...

  • Page 63: Auto Provisioning

    When you open this auto provision feature, the phone will do auto provision after it detect a different software or kernel (Higher or Lower) which are putted on the TFTP,HTTP,HTTPS,FTP, server. For the detailed information about auto provision, you can find it in the official website. Motorola...
  • Page 64 PNP Interval(minutes) Setting the PNP interval. Auto Provision You can enable/disable auto provision by select on/off Protocol Used for auto provision, it includes TFTP/HTTP/FTP Software Server URL The server address of the auto provision Username Providing by provision server Motorola...

  • Page 65: Log

    Auto Provision Now Used for doing auto provision immediately 9.5 Log This feature is use for the administrator to managing the equipment, like debugging, SIP etc,. If you need to catch a debugging Level, you need to setup on this interface. Motorola...

  • Page 66: Local Log

    You can load the phone to the factory default setting in default setting option. Press the ‘Reset to Factory Setting’ option, the phone will load to factory default setting on next reboot. 9.7 Reboot You can use reboot option to reboot the phone. Motorola...

  • Page 67: Security

    If you login as an administrator, you can modify both the user's and admin's passwords. 10.2 Trusted Certificates 10.3 IP Strategy You can use IP Strategy feature to make a list which can be set to only allow the incoming call on the list. Motorola...

  • Page 68: Web Other Settings Or Information - Appendix

    Appendix 11.1 Logout Logout the IP Phone web management. 11.2 Note Tips In the right middle of the website page, there is a Note tips in every function page. Hope it can help you to know something about that. Motorola...
  • Page 69 Motorola...

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