Cisco 7940 Series User Manual
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Summary of Contents for Cisco 7940 Series
- Page 1 Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08...
- Page 2 Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.;...
- Page 3 All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc.
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Page 5: Table Of Contents
Navigating on Your Phone Using the Handset, Headset, and Speakerphone 78-10182-08 1-10 1-11 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide C O N T E N T S 1-12... - Page 6 Changing the Language for the Phone LCD Screen Placing a Call and Other Basic Phone Tasks C H A P T E R Making Telephone Calls Cisco IP Phone 7960 and 7940 Series User Guide Using the Speakerphone 1-14 Using the Headset...
- Page 7 Placing a Conference Call 3-18 Using Meet-Me Conferences 3-18 Establishing a Meet-Me Conference Joining a Meet-Me Conference Conferencing by Barging in on Established Conversations 3-21 Cisco IP Phone 7960 and 7940 Series User Guide Contents 3-10 3-11 3-11 3-14 3-14 3-15...
- Page 8 How do I list my missed calls? I don’t see a Hold button—how do I put someone on hold? How do I change the contrast on the phone LCD screen? Cisco IP Phone 7960 and 7940 Series User Guide viii 78-10182-08...
- Page 9 Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone? Why don’t I get a dial tone after dialing an access code? Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
- Page 10 Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
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Page 11: Introducing Your Cisco Ip Phone
Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too—including up-to-the-minute information and services from the... -
Page 12: Connecting Your Cisco Ip Phone
Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy. Follow the steps below. Refer to to locate ports on the back of your phone. -
Page 13: Chapter 1 Introducing Your Cisco Ip Phone
78-10182-08 Connecting Your Cisco IP Phone for information on Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 14: Connecting Your Cisco Ip Phone
DC adapter port (DC48V) Power supply with AC adapter port plug Power cable with wall socket plug Network port (10/100 SW) Cisco IP Phone 7960 and 7940 Series User Guide Access port (10/100 PC) Handset port Headset port Chapter 1... -
Page 15: Auto-Registering Your Phone Using Taps
Dial your personal extension number (provided by your system administrator), Step 4 then press the # key. You may be instructed to enter the complete telephone number (including Note area code). 78-10182-08 Auto-Registering Your Phone Using TAPS 1-2. Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 16: A Road Map To Your Cisco Ip Phone
Refer to the following illustrations and table to identify the buttons and parts on your Cisco IP Phone and to find a description of related features. Cisco IP Phone 7960 and 7940 Series User Guide Chapter 1 Introducing Your Cisco IP Phone... - Page 17 Chapter 1 Introducing Your Cisco IP Phone Figure 1-1 Figure 1-2 78-10182-08 Cisco IP Phone 7960 Cisco IP Phone 7940 Cisco IP Phone 7960 and 7940 Series User Guide A Road Map to Your Cisco IP Phone...
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Page 18: A Road Map To Your Cisco Ip Phone
Opens a new line or speed dials the number on the LCD screen. Phones in the Cisco IP Phone 7960 series have six line or speed dial buttons and phones in the 7940 series have two. Allows you to adjust the angle of the phone base. - Page 19 Softkeys change depending on the status of your phone. For example, you can see one set of softkey options when you pick up the handset, and another set when the phone is not in use. Cisco IP Phone 7960 and 7940 Series User Guide “Adjusting the 2-2. 1-10.) 1-10.)
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Page 20: Using The Feature Buttons
A Road Map to Your Cisco IP Phone, page 1-6 Navigating on Your Phone, page 1-11 • Cisco IP Phone 7960 and 7940 Series User Guide 1-10 “Using Voice Mail” section on page A specific button or softkey—Press the ? button once, then press the button or softkey to display information about that button or key. -
Page 21: Navigating On Your Phone
• You can choose menu items on your Cisco IP Phone in more than one way: – – To enter any letter on your LCD screen, use a corresponding number key. -
Page 22: Using The Feature Buttons
• Using the Headset, page 1-14 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone: To place and answer calls with the handset, simply lift the handset. - Page 23 Related Topics Using the Handset, page 1-12 • 78-10182-08 Using the Handset, Headset, and Speakerphone Using the Handset Rest Cisco IP Phone 7960 and 7940 Series User Guide 1-13...
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Page 24: Using The Handset, Headset, And Speakerphone
Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Cisco IP Phone 7960 and 7940 Series User Guide 1-14 Chapter 1... - Page 25 Customizing Your Phone From the User Options Web Pages illustrates the headset port and other cable connection ports on your rules—Forwarding Calls to Another Extension, contacts—, page 4-5 Cisco IP Phone 7960 and 7940 Series User Guide information—Changing the Phone—Using Speed Dial, 1-15...
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Page 26: Logging In To The User Options Web Pages
Related Topics Changing the Default Language for the User Options Web Pages, page 1-17 • Establishing Cisco IP Phone Services, page 1-18 • Cisco IP Phone 7960 and 7940 Series User Guide 1-16 Chapter 1 Introducing Your Cisco IP Phone 78-10182-08... -
Page 27: Customizing Your Phone From The User Options Web Pages
You will not have access to a device profile unless you use the Cisco CallManager Extension Mobility service. 78-10182-08 Customizing Your Phone From the User Options Web Pages “Logging In to the User Options Web Pages” 1-16. Cisco IP Phone 7960 and 7940 Series User Guide 1-17... -
Page 28: Logging In To The User Options Web Pages
If you use Cisco CallManager Extension Mobility, the default language will display on the LCD screen the next time you log on to a Cisco IP Phone. When you are finished, click Return to the Menu or Log Off at the bottom of the Step 4 page. -
Page 29: Changing The Default Language For The User Options Web Pages
IP Phone before the changes take effect. 78-10182-08 Customizing Your Phone From the User Options Web Pages “Logging In to the User Options Web Pages” 1-16. Cisco IP Phone 7960 and 7940 Series User Guide 1-19... -
Page 30: Establishing Cisco Ip Phone Services
If your phone uses Cisco CallManager Extension Mobility, you will need to log out and then log back in to the extension mobility service on your IP Phone before the changes take effect. Cisco IP Phone 7960 and 7940 Series User Guide 1-20 Chapter 1 “Logging In to the User Options Web Pages”... -
Page 31: Subscribing To Services
When you are finished, click Return to the Menu or Log Off at the bottom of the Step 4 page. Related Topics Subscribing to Services, page 1-19 • • Establishing Cisco IP Phone Services, page 1-18 78-10182-08 Customizing Your Phone From the User Options Web Pages Cisco IP Phone 7960 and 7940 Series User Guide 1-21... - Page 32 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Cisco IP Phone 7960 and 7940 Series User Guide 1-22 78-10182-08...
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Page 33: Customizing Phone Settings
Follow these steps to adjust the volume on the handset, speakerphone, or headset. Procedure Step 1 Press the up or down Volume button when the handset, speakerphone, or headset is in use. 78-10182-08 C H A P T E R Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 34: Adjusting The Ringer Volume
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 Personalizing the Ringer Sound, page 2-3 • Changing the LCD Screen Contrast, page 2-5 • Cisco IP Phone 7960 and 7940 Series User Guide Chapter 2 Customizing Phone Settings “Adjusting the Ringer 2-2. -
Page 35: Chapter 2 Customizing Phone Setting
Related Topics Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 • Adjusting the Ringer Volume, page 2-2 • • Changing the LCD Screen Contrast, page 2-5 78-10182-08 Personalizing the Ringer Sound Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 36: Adjusting The Message Waiting Indicator Light
When you are finished, click Return to the Menu or Log Off at the bottom of the Step 4 page. Related Topics Using Voice Mail, page • Cisco IP Phone 7960 and 7940 Series User Guide “Logging In to the User Options Web Pages” 1-16. 3-21. Chapter 2 Customizing Phone Settings... -
Page 37: Personalizing The Ringer Sound
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 • • Adjusting the Ringer Volume, page 2-2 Personalizing the Ringer Sound, page 2-3 • Adjusting the Message Waiting Indicator Light, page 2-4 • 78-10182-08 Changing the LCD Screen Contrast Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 38: Changing The Language For The Phone Lcd Screen
When you are finished, click Return to the Menu or Log Off at the bottom of the page. Cisco IP Phone 7960 and 7940 Series User Guide the“Changing the Default Language for the User Options 1-17. This procedure allows you to change the “Logging In to the User Options Web Pages”... -
Page 39: Changing The Lcd Screen Contrast
Related Topics • Changing the LCD Screen Contrast, page 2-5 Changing the Default Language for the User Options Web Pages, page 1-17 • 78-10182-08 Changing the Language for the Phone LCD Screen Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 40: Changing The Language For The Phone Lcd Screen
Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08... -
Page 41: Making Telephone Calls
Viewing and Dialing from the Phone Logs, page 3-21 • • Searching and Dialing from the Phone Directory, page 3-23 Using a cell or mobile phone in close proximity to a Cisco IP Phone might cause Caution interference. Making Telephone Calls... -
Page 42: Chapter 3 Placing A Call And Other Basic Phone Task
Cisco IP Phone 7960 and 7940 Series User Guide Chapter 3 lists the different ways you can place a call with your Cisco IP Phone. Then... Lift the handset and dial the number. -
Page 43: Placing A Call
“Dialing a Personal Address Book Entry” section on page 5-9. “Dialing a Personal Fast Dials Entry” section on page 5-20. “How to Get Notified When a Busy Line is Cisco IP Phone 7960 and 7940 Series User Guide Making Telephone Calls for details. 3-8. -
Page 44: Answering A Call
Ending a Call Table 3-3 Table 3-3 Ending a Call If you are using... the handset Cisco IP Phone 7960 and 7940 Series User Guide Chapter 3 lists ways to answer an incoming call: Then... Lift the handset. If the Headset button: is not lit, then press it. -
Page 45: Answering A Call
Ending a Call, page 3-4 • • Putting a Call on Hold, page 3-6 78-10182-08 Then... Press the Headset button or the EndCall softkey. Press the Speaker button or the EndCall softkey. Cisco IP Phone 7960 and 7940 Series User Guide Making Telephone Calls... -
Page 46: Muting A Call
Ending a Call, page 3-4 Muting a Call, page 3-5 • Transferring a Call to Another Extension, page 3-7 • Cisco IP Phone 7960 and 7940 Series User Guide Chapter 3 lists ways to use the Hold feature: Then... Press the Hold softkey. -
Page 47: Transferring A Call To Another Extension
Answering a Call, page 3-4 Ending a Call, page 3-4 • Storing and Retrieving a Call Using Call Park, page 3-9 • • Forwarding Calls to Another Extension, page 3-14 78-10182-08 Making Telephone Calls Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 48: Redialing The Last Number Dialed
Step 2 Press the Exit softkey to close the confirmation screen or press the Cancel softkey to cancel the call back notification. Cisco IP Phone 7960 and 7940 Series User Guide Chapter 3 Placing a Call and Other Basic Phone Tasks... -
Page 49: Redialing The Last Number Dialed
Step 3 Make a note of the call park number, then hang up. The call is parked at that number, allowing you to retrieve it from another phone. 78-10182-08 Making Telephone Calls Cisco IP Phone 7960 and 7940 Series User Guide... -
Page 50: Answering Calls On Another Extension Using Call Pickup
You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature. There are two types of call pickup available on the Cisco IP Phone, as described in these topics: How to Pick Up Calls Within Your Group, page 3-11 •... - Page 51 You must dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator. 78-10182-08 Making Telephone Calls Cisco IP Phone 7960 and 7940 Series User Guide 3-11...
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Page 52: How To Pick Up Calls Within Your Group
• Using Speed Dial The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons, as determined by your system administrator. You can assign phone numbers and text labels to speed dial buttons using the Cisco CallManager User Options web pages. -
Page 53: Using Speed Dial
78-10182-08 “Logging In to the User Options Web Pages” 1-16. Cisco IP Phone 7960 and 7940 Series User Guide Using Speed Dial 3-13... -
Page 54: Forwarding Calls To Another Extension
• when calls are routed to your voice mail through the call forwarding feature. Call forwarding can send your calls to another IP Phone or to a traditional analog phone. If there is no answer at the forwarded number, either a person or voice mail, the call will be sent back to your voice mail system. -
Page 55: Forwarding Calls To Another Extension
78-10182-08 “Logging In to the User Options Web Pages” 1-16. Cisco IP Phone 7960 and 7940 Series User Guide Forwarding Calls to Another Extension “Setting Up Call 3-15. “Setting Up Call 3-15. -
Page 56: Setting Up Call Forwarding On Your Phone
To cancel call forwarding from your phone, press the CFwAll softkey. To cancel call forwarding when you are away from your phone, perform the following procedure. Cisco IP Phone 7960 and 7940 Series User Guide 3-16 Chapter 3 Placing a Call and Other Basic Phone Tasks... -
Page 57: Setting Up Call Forwarding When Not At Your Phone
Placing a Conference Call, page 3-18 • Using Meet-Me Conferences, page 3-18 Conferencing by Barging in on Established Conversations, page 3-20 • 78-10182-08 “Logging In to the User Options Web Pages” 1-16. Cisco IP Phone 7960 and 7940 Series User Guide Making Conference Calls 3-17... -
Page 58: Making Conference Calls
This section covers these topics: Establishing a Meet-Me Conference, page 3-19 • • Joining a Meet-Me Conference, page 3-19 Cisco IP Phone 7960 and 7940 Series User Guide 3-18 Chapter 3 Placing a Call and Other Basic Phone Tasks 78-10182-08... -
Page 59: Placing A Conference Call
You do not need to press the Meet-Me softkey on your Cisco IP Phone. Related Topics Making Conference Calls, page 3-17 • Placing a Conference Call, page 3-18 • 78-10182-08 Making Conference Calls Cisco IP Phone 7960 and 7940 Series User Guide 3-19... -
Page 60: Establishing A Meet-Me Conference
Making Conference Calls, page 3-17 • Placing a Conference Call, page 3-18 • • Using Meet-Me Conferences, page 3-18 Cisco IP Phone 7960 and 7940 Series User Guide 3-20 Chapter 3 Placing a Call and Other Basic Phone Tasks 78-10182-08... -
Page 61: Using Voice Mail
A text message on the LCD screen displays. • To set up voice mail, press the Messages button on your Cisco IP Phone and follow the voice instructions. Your system administrator will provide you with a default password. For security reasons, you should change your default password as soon as possible. -
Page 62: Viewing And Dialing From The Phone Logs
Searching and Dialing from the Phone Directory, page 3-23 • Making Telephone Calls, page 3-1 • • Using Fast Dials, page 5-12 Cisco IP Phone 7960 and 7940 Series User Guide 3-22 Chapter 3 Placing a Call and Other Basic Phone Tasks 4-1), the call history is 78-10182-08... -
Page 63: Navigating On Your Phone
Making Telephone Calls, page 3-1 • Using Fast Dials, page 5-12 • 78-10182-08 Searching and Dialing from the Phone Directory “Navigating on Your Phone” for information on entering characters into your phone.) Cisco IP Phone 7960 and 7940 Series User Guide 3-23... - Page 64 Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
- Page 65 A-6 • Why don’t I get a dial tone after dialing an access code?, page A-6 78-10182-08 A P P E N D I X Cisco IP Phone 7960 and 7940 Series User Guide...
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Page 66: How Do I Access Voice Mail
For more information, refer to the section on page Related Topics • Searching and Dialing from the Phone Directory, page 3-23 Cisco IP Phone 7960 and 7940 Series User Guide 3-21. “Using Speed Dial” section on page “Viewing and Dialing from the Phone Logs” 3-21. -
Page 67: Line?
“EM”. 78-10182-08 I don’t see a Hold button—how do I put someone on hold? “Putting a Call on Hold” section on page “Changing the LCD Screen Contrast” section 2-5. Cisco IP Phone 7960 and 7940 Series User Guide 3-6. -
Page 68: How Do I Forward Calls
Fast Dials, if the phone service is available to you, (see “Using Fast Dials” section on page Related Topics Managing Your Contacts, page 5-1 • Cisco IP Phone 7960 and 7940 Series User Guide “Forwarding Calls to Another Extension” 3-14. “Searching Personal Address Book Entries on 5-6.) “Creating a New Address Book Entry on the Web”... -
Page 69: I've Used Up All My Speed Dial Lines, Can I Add More
(if one is available). Related Topics Using Voice Mail, page 3-21 • 78-10182-08 I’ve used up all my speed dial lines, can I add more? Chapter 6, “Using the Module.”) 5-12.) Cisco IP Phone 7960 and 7940 Series User Guide “Using Fast... -
Page 70: Can I Use Call Forwarding To Send My Calls Directly To Voice Mail, Without Ringing My Desk Top Phone
Why don’t I get a dial tone after dialing an access code? If you use an access code, such as 9, to make external calls, your Cisco IP Phone might not make a dial tone. Continue dialing your call. Related Topics Making Telephone Calls, page 3-1 •... -
Page 71: Safety Notices
Read the following safety notices before installing or using your Cisco IP Phone: These safety notices apply to phones in the Cisco IP Phone 7960 and 7940 series. This warning symbol means danger. You are in a situation that could cause Warning bodily injury.