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HP Kayak XA Hardware Reference Manual

Hardware diagnostics error reference guide
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Hardware Diagnostics
Error Reference Guide
For HP Vectra PCs and
HP PC Workstations

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Summary of Contents for HP Kayak XA

  • Page 1 Hardware Diagnostics Error Reference Guide For HP Vectra PCs and HP PC Workstations...
  • Page 2 SoundBlaster is a trademark of Creative Technology Limited. ®, ® ® and Windows® Microsoft , MS-DOS trademarks of Microsoft Corporation. Hewlett-Packard France Commercial Desktop Computing Division 38053 Grenoble Cedex 9 France 1997 Hewlett-Packard Company are U.S. registered Version 1.0 7/97...
  • Page 3 Error Reference Guide...

  • Page 4: Who Should Read This Manual

    Who Should Read This Manual Who Should Read This Manual This manual is primarily intended for HP Support and HP-dedicated Support Agencies. NOTE This manual is also available, for technical reference only, to advanced users external to HP. Overview of This Manual This manual lists the error codes that can be produced by the Advanced System Tests in the Vectra Hardware Diagnostics utility.

  • Page 5: What Is Hardware Diagnostics

    What is Hardware Diagnostics? The Hardware Diagnostics utility helps you diagnose hardware-related problems on HP Vectra PCs and HP PC Workstations. It is a series of tools designed to help you to: Verify the correct functioning of a Vectra PC or Workstation PC •...

  • Page 6: For More Information

    For More Information For more information about the Vectra Hardware Diagnostics utility, refer to the Vectra Hardware Diagnostics User’s Guide. The User’s Guide is available on the HP World Wide Web Site, at in PDF (Adobe Acrobat) format. http://www.hp.com For more information about error codes not covered in this book, contact HP Support.

  • Page 7: Table Of Contents

    Contents Who Should Read This Manual ......iv Overview of This Manual ........iv What is Hardware Diagnostics? .
  • Page 8 0900h – 090Fh: Video Error Codes ......0A00h – 0A06h: CD-ROM Error Codes ..... . 1000h –...

  • Page 9: The Error Codes

    The Error Codes This chapter lists all the error codes which can be produced by the Hardware Diagnostics advanced tests. A description of the error and a recommended action are provided for each error code.

  • Page 10: Error Code Overview

    1 The Error Codes Error Code Overview Error Code Overview The error codes are categorized by component in ascending order: 0001h – 00AFh: System Error Codes 0100h – 01A0h: Memory Error Codes 0201h – 02FFh: Hard Disk Error Codes 0301h – 03FFh: Flexible Disk Error Codes 0400h –...

  • Page 11: 0001H - 00Afh: System Error Codes

    0001h – 00AFh: System Error Codes Code Explanation 0001h Cannot load the MSW (Machine Status Word). 0002h Cannot load the GDT (Global Descriptor Table) Register. 0003h Cannot load the IDT (Interrupt Descriptor Table) Register. 0004h ARPL instruction execution error. 0005h LAR (Load Access Rights Byte) instruction execution error.
  • Page 12 1 The Error Codes 0001h – 00AFh: System Error Codes Code Explanation 0009h Cannot enable the A20 line. 0010h 32-bit register read or write error. 0011h PUSHA(D) or POPA(D) execution error. 0012h Cannot access data through the FS or GS registers.
  • Page 13 Code Explanation 0020h NDP (Numeric Data Processor) is not ready. 0021h Cannot reset the NDP. 0022h – NDP control word read or write error. 0025h 0026h Cannot reset the NDP control word. 0027h NDP Tag word read or write error. 0028h NDP stack read or write error.
  • Page 14 1 The Error Codes 0001h – 00AFh: System Error Codes Code Explanation 002Dh NDP stack pop error. 002Eh – NDP Tag word read or write error. 002Fh 0030h Read/Write test on DMA controller 1 failed. 0031h Read/Write test on DMA controller 2 failed.
  • Page 15 Code Explanation 0062h The Real Time Clock is running at a faster rate. 0063h The date and time read from Real Time Clock CMOS RAM are different from that of written. 0070h The battery backup unit that powers CMOS RAM has no power. 0071h Bad CMOS RAM checksum detected.
  • Page 16 1 The Error Codes 0001h – 00AFh: System Error Codes Code Explanation 0077h Periodic time update cycle not occurring. 0078h CMOS RAM checksum error detected. 0079h CMOS RAM fails to hold data. 0083h PCI System Bus scan test failed. 0084h Cannot access PCI devices through the FIND_PCI_DEVICE call.
  • Page 17 Code Explanation 0096h ISA bus detected twice. 009Ah PnP function 40 failed. 009Bh Invalid number of PnP cards. 009Ch One or more unknown PnP cards. 009Dh No PCI bus system device node. 009Eh Too many PCI buses. 009Fh Insufficient memory. 00A0h PnP function 41 failed.
  • Page 18 English Details/Parts to Check Install MMX processor. Install new processor. Install new processor. Install new processor. Install new processor. Install new processor. Install new processor. Install new processor. Install new processor. Re-run the HP Hardware Diagnostics utility using keyboard only.

  • Page 19: 0100H - 01A0H: Memory Error Codes

    0100h – 01A0h: Memory Error Codes Code Explanation 0100h ROM read error. HP Hardware Diagnostics utility was not able to read from a ROM location. 0101h ROM not write-protected. 0102h BIOS cannot set the year to 2000 after 1999 midnight.
  • Page 20 1 The Error Codes 0100h – 01A0h: Memory Error Codes Code Explanation 0160h There is an address short between bit xxh and yyh. 0170h RAM Refresh is not working. 0171h – RAM Refresh is slower or faster than 0172h expected. 0180h The pattern written at address XXXXXXXXh was qqqqh.

  • Page 21: 0201H - 02Ffh: Hard Disk Error Codes

    0201h – 02FFh: Hard Disk Error Codes Code Explanation 0201h Undefined or invalid command. 0202h Address mark not found. 0204h Requested sector not found. 0205h Reset failed. 0207h Drive parameter activity failed. 0208h DMA Overrun error. 0209h A DMA transfer at a 64 KB segment boundary was rejected by the drive controller BIOS.
  • Page 22 1 The Error Codes 0201h – 02FFh: Hard Disk Error Codes Code Explanation 0210h CRC or ECC data error. 0211h ECC (Error Correction Coding) corrected data error. 0220h Controller failure. 0240h Seek operation failed. 0280h Drive not ready. 0281h All Sectors in Test Cylinder are bad. 02AAh Drive not ready.

  • Page 23: 0301H - 03Ffh: Flexible Disk Error Codes

    Code Explanation 02F1H Error Reading the partition table or no valid partition. 02F2H No Active partition present in the hard disk 02F3H Partitions are overlapping 02F4H Boot Sector bootstrap pgm incorrect or virus infection 02F5H Media Descriptor is invalid 02F6H Total sector Number in partition table and boot sector is different.
  • Page 24 1 The Error Codes 0301h – 03FFh: Flexible Disk Error Codes Code Explanation 0302h Address mark not found. 0303h Disk is write-protected. 0304h Requested sector not found. 0305h Reset failed. 0307h Drive parameter activity failed. 0308h DMA Overrun error. 0309h Attempt to DMA at 64 KB boundary.
  • Page 25 Code Explanation 0321h Change line not working. 0322h Floppy Speed Error Drive. 0340h Seek operation failed. 0380h Drive not ready. 03AAh Drive not ready. 03CCh Write fault on selected drive. 03EEh Data write/data read mismatch. 03FFh Diskette data read/write error. 0301h –...

  • Page 26: 0400H - 04Ffh: Keyboard Error Codes

    1 The Error Codes 0400h – 04FFh: Keyboard Error Codes 0400h – 04FFh: Keyboard Error Codes Code Explanation 0400h The HP Hardware Diagnostics utility received a KBC interface error. 0401h The HP Hardware Diagnostics utility issued commands to KBC and received improper responses.

  • Page 27: 0500H - 0550H: Scsi Error Codes

    0500h – 0550h: SCSI Error Codes Code Explanation 0500h Error in SCSI device. 0502h SCSI device not ready. 0503h SCSI device read error 0504h SCSI device write error 0505h SCSI disk format failed. 0507h SCSI disk buffer error. 050Ch Error in Partition Table. 050Dh Boot sector error.
  • Page 28 1 The Error Codes 0500h – 0550h: SCSI Error Codes Code Explanation 050Fh Inconsistent sector numbers. 0510h Cannot allocate memory 0511h Positioning failed on tape drive 0512h Tape read error 0514h Tape write error 0515h Tape Selftest error 0516h Tape buffer error. 0520h No CD in drive.
  • Page 29 Code Explanation 0525h CD Open error 0526h CD Close error 0527h CD buffer error. 0528h Pattern compare failed. 0550h Read timeout 0500h – 0550h: SCSI Error Codes Details/Parts to Check SCSI CD-ROM error. Check if SCSI CD drive supports the Open command. If error persists, install new SCSI CD-ROM drive.

  • Page 30: 0601H - 0607H: Serial Port Error Codes

    1 The Error Codes 0601h – 0607h: Serial Port Error Codes 0601h – 0607h: Serial Port Error Codes Code Explanation 0601h Data written to port xxxxh was yyyyh. Data read back from the port was zzzzh. 0602h Interrupt identification register test failed. Serial port controller error. 0603h Data written to port XXXXh was yyyyh.

  • Page 31: 0701H - 0705H: Parallel Port Error Codes

    Code Explanation 0609h FIFO trigger level test failed at port XXXXh. 0610h FIFO character timeout indication test failed at port XXXXh. 0611h FIFO data transfer test failed at port XXXXh. 0701h – 0705h: Parallel Port Error Codes Code Explanation 0701h Data written to port XXXXh was yyh.

  • Page 32: 0810H: Pc Speaker Error Code

    1 The Error Codes 0810h: PC Speaker Error Code Code Explanation 0708h Loopback test failed at XXXXh port. 0810h: PC Speaker Error Code Code Explanation 0810h Speaker test failed 0801h – 0812h: Sound Test Error Codes Code Explanation 0801h Stereo test failed 0802h Pitch test failed 0803h...

  • Page 33: 0900H - 090Fh: Video Error Codes

    Code Explanation 0812h Sound Blaster test failed 0900h – 090Fh: Video Error Codes Code Explanation 0900h Video adapter memory read or write test failed. 0901h Video adapter attribute test failed. 0903h 80 x 25 video display test failed. 0904h 40 x 25 video display test failed. 0900h –...
  • Page 34 1 The Error Codes 0900h – 090Fh: Video Error Codes Code Explanation 0905h 320 x 200 graphics test failed. 0906h 640 x 200 graphics test failed. 0907h Video memory page selection test failed. 0908h Video adapter color test failed. 0909h 640 x 350 graphics test failed.

  • Page 35: 0A00H - 0A06H: Cd-Rom Error Codes

    Code Explanation 090Dh VESA video memory test failed. 090Eh DDC1 Protocol Failed 090Fh DDC2 Protocol Failed 0A00h – 0A06h: CD-ROM Error Codes Code Explanation 0A00h No CD in drive. 0A01h Eject fails on drive x. 0A02h Close failed on drive x. 0A03h Data test failed, Drive x, Sector Y.

  • Page 36: 1000H - 100Dh: Multiple Processor Error Codes

    1 The Error Codes 1000h – 100Dh: Multiple Processor Error Codes Code Explanation 0A06h No audio CD in drive. 1000h – 100Dh: Multiple Processor Error Codes Code Explanation 1000h Processors don't have unique IDs. 1001h Processor X failed to interrupt processor 1002h IPI physical mode test failed on processor 1008h...

  • Page 37: 1100H - 1110H: Apm Test Error Codes

    Code Explanation 100Dh Application processors were not detected. 100Eh CPU speed error 100Fh CPU count error 1030h L2 Cache Pattern error 1031h L2 Cache Parity error 1100h – 1110h: APM Test Error Codes Code Explanation 1100h Function error 1100h – 1110h: APM Test Error Codes Details/Parts to Check Processor error.

  • Page 38: 1301H - 1503H: Usb Error Codes

    1 The Error Codes 1301H – 1503h: USB Error Codes Code Explanation 1110h Power State Error 1301H – 1503h: USB Error Codes Code Explanation 1301h Can not find PCI resource 1302h Register Test Failed 1303h Frame test failed 1304h Status test failed 1305h Interrupt test failed 1306h...

  • Page 39: Using The Advanced Tests

    Using the Advanced Tests This chapter gives background information on what to do when an error occurs in an advanced test, as well as information about the advanced tests and advanced tests error log.

  • Page 40: Overview Of The Advanced System Tests

    2 Using the Advanced Tests Overview of the Advanced System Tests Overview of the Advanced System Tests The advanced system tests can be used to test each of the PC’s components. These tests are more thorough and cover a wider range of functionality than the basic system tests.

  • Page 41: Overview Of The Advanced System Tests

    Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: At the bottom of the screen there is a one-line explanation of the test • currently selected in the menu. To get help for any test, simply move the selection bar onto the corresponding menu item.

  • Page 42: What To Do If You Get An Error Code

    HP Support. Listed Sending Comments and You can email all information about missing error codes, as well as any comments and suggestions to the email address provided in the HP Suggestions to HP World Wide Web Site, at English http://www.hp.com...
  • Page 43 Error Report: The For a full error report, create the Support Ticket. The Support ticket is a text file containing a complete record of the test results and the PC’s “Support Ticket” configuration. To create a Support Ticket when you have completed the advanced tests: 1 Press Diagnostics “Support Ticket”...
  • Page 44 2 Using the Advanced Tests What To Do If You Get An Error Code English...
  • Page 46 Part Number TBD...

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