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After-Sales Services
If you have problems with your handset
■
Refer to "Troubleshooting" on this manual before requesting
repairs.
Contact the number listed in "Repairs" (in Japanese only) on the
last page if problems persist.
If your handset needs repairs after contacting
■
DOCOMO
Bring your handset to a repair counter that DOCOMO specifies.
However, repair counters are only open during business hours.
Make sure to bring your warranty card with you. Note that it may
take several days to repair depending on the condition on the
malfunctions.
During the warranty period
The handset will be repaired without charge in accordance with
the terms of the warranty.
When bringing the handset in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be
charged for repairs of malfunctions, damage, etc. caused by your
improper handling (damage of external connector terminal,
earphone/microphone terminal, LCD, etc.), if no warranty
certificate is presented or if you have repaired the handset at a
repair counter other than those specified by DOCOMO.
Repairs for malfunctions caused by the use of devices and
consumable products other than those specified by DOCOMO
will also incur a fee, even during the warranty period.
Repairs may not be possible in the following
circumstances.
When, as a result of inspection, a corrosion resulted from water
exposure, condensation, sweat or other liquids is found or when
the internal circuit board is damaged or deformed (Repairs may
not be possible when external connector terminal, earphone/
microphone terminal, LCD, etc. is damaged or when a housing is
cracked)
If you have repaired the handset at a repair counter other than
those specified by DOCOMO
※Even when repairs are possible, repair charges will be incurred
because the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the
handset) will be kept in stock basically for at least 4 years following
the halt of production. However, note that there may be a case
when repair is not possible for the shortage of replacement parts
etc. depending on the faulty part. Repairs may be possible even
after this period has passed, depending on the faulty part. Contact
the number listed in "Repairs" (in Japanese only) on the last page
for details.
IMPORTANT!
■
Never attempt to modify the handset.
May cause fire, bodily injury or malfunction.
If your device has been modified previously, it will only be
accepted for the repair as long as you agree that we restore
the device to its original state. However, repairs may be
refused depending on the extent of the modification.
The following cases may be considered as a modification.
･ Stickers etc. are applied to the LCD or keys
･ Decorations are made to the handset with adhesive agent
etc.
･ Exterior parts etc. are replaced with those which are not
standard DOCOMO products
Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
Information stored in your handset, such as the settings of
various functions, may be cleared or reset if your handset is
damaged, repaired or mishandled. If this occurs, please re-enter
the information or re-specify the settings.
When the handset is repaired, MAC address for Wi-Fi and
Bluetooth address may be changed regardless of the faulty part.
The following sections of the handset contain parts that generate
magnetic waves. Keep cash cards and other objects likely to be
affected by magnetic waves away from the handset. They may
become unusable.
Sections: Speaker, earpiece
If the inside of the handset gets wet or becomes moist,
immediately turn off the power though SH-04G provides
waterproof performance. Then, visit a repair counter. The
handset may not be repaired depending on its condition.
■
Memory dial (Phonebook) and downloaded
information
Created, imported, downloaded data, etc. may be modified or
deleted when changing models or repairing the handset.
DOCOMO shall not be liable for any modification or deletion of
content. DOCOMO may, at our convenience, exchange your
handset for a substitute in lieu of repairs. However, in this case,
we cannot transfer these data etc. to replaced products except
for some data.
Software update
Software update is a function to connect to the network and
check if software update for the handset is required. If
necessary, download and install update files.
Software update
If update is necessary, you will be notified by [A] (Software
Update) on the status bar or you can visit the DOCOMO website
to check the availability of update.
The following contents are included in software update. Be sure
to keep the version up-to-date to use the handset safely and
comfortably.
Improvement and addition of functions
Improvement of operations
Improvement of the product quality
Update of security patch
You can update software even if the handset contains data in it.
However, DOCOMO may not be able to protect data that could
be lost due to malfunction, damage, water exposure and so on.
It is recommended that important data be backed up before
updating software. Note that some data cannot be backed up.
Precautions
■
Once the update is completed, you cannot downgrade the
software to the previous one.
When updating software, the information unique to the handset
(model, serial number, etc.) is automatically sent to the
DOCOMO server. Sent information is only used for software
update.
If you use packet communication of Xi/FOMA, the download is
free of charge.
82
Appendix/Index
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