General Inquiries; Failures Encountered Overseas - Sharp NTT docomo STYLE Series Quick Manual

Inquiries
General inquiries <docomo Information Center>
s 0120-005-250 (toll free)
※ Service available in: English, Portuguese, Chinese, Spanish, Korean.
※ Available from mobile phones and PHSs.
From DOCOMO mobile phones
(In Japanese only)
r (No prefix) 151 (toll free)
※ Unavailable from land-line phones, etc.
From land-line phones
(In Japanese only)
s 0120-800-000 (toll free)
※ Available from mobile phones and PHSs.
Please confirm the phone number before you dial.
Repairs
From DOCOMO mobile phones
(In Japanese only)
r (No prefix) 113 (toll free)
※ Unavailable from land-line phones, etc.
From land-line phones
(In Japanese only)
s 0120-800-000 (toll free)
Please confirm the phone number before you dial.
For Applications or Repairs and After-Sales Service, please contact the
above-mentioned information center or the docomo Shop, etc. near you on the
NTT DOCOMO website or the i-mode site.
NTT DOCOMO website: http://www.nttdocomo.co.jp/english/
i-mode site: iMenu/お客様サポート (user support)/ドコモショップ
(docomo Shop) (In Japanese only)
Loss or theft FOMA terminal or payment of cumulative
cost overseas <docomo Information Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code for the country
you stay
* You are charged a call fee to Japan when calling from a land-line phone,
etc.
※ If you use SH-02B, you should dial the number +81-3-5366-3114
(to enter "+", press the "0" key for 1+ seconds).
From land-line phones
<Universal number>
International prefix number for the universal
number
* You might be charged a domestic call fee according to the call rate for the
country you stay.

Failures encountered overseas

<Network Operation Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code for the country
you stay
* You are charged a call fee to Japan when calling from a land-line phone,
etc.
※ If you use SH-02B, you should dial the number +81-3-6718-1414
(to enter "+", press the "0" key for 1+ seconds).
From land-line phones
<Universal number>
International prefix number for the universal
number
* You might be charged a domestic call fee according to the call rate for the
country you stay.
If you lose your FOMA terminal or have it stolen, immediately take the steps
necessary for suspending the use of the FOMA terminal.
If the FOMA terminal you purchased is damaged, bring your FOMA terminal to
a repair counter specified by DOCOMO after returning to Japan.
*
-81-3-5366-3114 (toll free)
*
-800-0120-0151
*
-81-3-6718-1414 (toll free)
*
-800-5931-8600
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