Troubleshooting - Philips BM50B/11 User Manual

8 Troubleshooting

Warning
•
Never remove the casing of this unit.
To keep the warranty valid, never try to repair
the unit yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page
(www.philips.com/support). When you contact
Philips, make sure that the device is nearby
and the model number and serial number are
available.
No power
•
Make sure that the AC power cord of the
device is connected properly.
• Make sure that there is power at the AC
outlet.
•
As a power-saving feature, the system
switches to standby mode automatically
15 minutes after track playback reaches the
end and no control is operated.
No sound or poor sound
• Adjust the volume.
No response from the unit
• Switch to AUDIO IN source, then hold
for more than 8 seconds to reset the unit
to its default settings.
•
Disconnect and reconnect the AC power
plug, then turn on the unit again.
Some buttons on the unit do not work or the
unit is not working as usual.
• You may have activated demo mode by
accident. In this case, unplug the power
cable, press and hold
in the power cable again. Continue to
hold the button for 15 seconds until all
indicators flash to exit demo mode. If the
issue remains, repeat the operation. Then
and then plug
you can power on and operate the unit as
usual.
Remote control does not work
•
Before you press any function button, first
select the correct source with the remote
control instead of the main unit.
•
Reduce the distance between the remote
control and the unit.
•
Insert the battery with its polarities (+/–
signs) aligned as indicated.
• Replace the battery.
•
Aim the remote control directly at the
sensor on the front of the unit.
No disc detected
•
Insert a disc.
•
Make sure that the disc is inserted with the
printed side facing upward.
• Wait until the moisture condensation at
the lens has cleared.
•
Replace or clean the disc.
•
Use a finalized CD or correct format disc.
Cannot display some files in USB device
•
The number of folders or files in the USB
device has exceeded a certain limit. This
phenomenon is not a malfunction.
•
The formats of these files are not
supported.
USB device not supported
•
The USB device is incompatible with the
unit. Try another one.
Poor radio reception
•
Increase the distance between the unit and
your TV or other radiation sources.
• Connect and fully extend the supplied
antenna.
Music playback is unavailable on this unit even
after successful Bluetooth connection.
•
The device cannot be used to play music
through this unit wirelessly.
The audio quality is poor after connection
with a Bluetooth-enabled device.
EN
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