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Chapter. 6
Troubleshooting Guide
Requirements Before Contacting
Samsung Customer Service Center
Before calling Samsung Customer Service Center, test your product as follows.
If the problem persists, contact Samsung Customer Service Center.
Check the following.
Screen issue
TROUBLESHOOTING
GUIDE
The Power LED is turned
Make sure that the power cord is connected.
off.
The screen is blank.
The images on the
Check the cable connection to the product
screen look distorted.
The screen is not clear.
Set the resolution and frequency to the recommended level.
The screen is blurry.
TROUBLESHOOTING
GUIDE
The screen appears
Check that the resolution and frequency of the PC and
unstable and shaky.
graphics card are set within a range compatible with the
product. Then, change the screen settings if required by
There are shadows or
referring to the Additional Information on the product menu.
ghost images left on the
screen.
The screen is too bright.
Adjust the
Brightness
The screen is too dark.
Audio issues
TROUBLESHOOTING
GUIDE
There is no sound.
Check the connection of the stereo cable or adjust the volume.
Check that the device connected to the product is powered on.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum
level, adjust the volume on your PC sound card or software
program.
in the OSD.
36
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