Responsibility For The Pay Service (Cost To Customers); Not A Product Defect - Samsung SUR40 User Manual

Appendix
Responsibility for the Pay Service
(Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a
service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
- If a service technician gives instructions on how to use TV or simply adjusts options without
disassembling product.
- If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal,
etc.).
- If a product is reinstalled or devices are connected additionally after installing the purchased
product for the first time.
- If a product is reinstalled to move to a different spot or to move to a different house.
- If customer requests instructions on how to use because of another company's product.
- If customer requests instructions on how to use the network or another company's program.
- If customer requests software installation and setup for the product.
- If a service technician removes/cleans dusts or foreign materials inside of the product.
- If customer requests an installation additionally after purchasing a product through home-
shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair.
If a product damage is caused by;
- external impact or drop.
- use of supplies or separatly sold product unspecified by Samsung.
- repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
- remodeling or repairing the product by customer.
- using it with incorrect voltage or non-authorised electrical connections.
- not following the "cautions" in User Manual.
Others
- If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc).
- If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.).
If customer requests a service in case the product has no defect, service fee may be
charged. So please read User Manual first.
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