Troubleshooting; If Trouble Occurs - Sony S-Frame DPF-VR100 Handbook

Troubleshooting

If trouble occurs

Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom Check item
The power is not • Is the AC power plug
turned on.
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item
No images are • Is a memory card inserted or
displayed on the
screen.
• Does the memory card
• Are images stored on the
• Is the file format compatible
Images are not • Were these images saved
played back in the
order of shooting
• Were these images edited on
date.
inserted correctly?
an external device connected
properly?
contain images saved with a
digital camera or other
device?
external device?
with DCF?
from a computer?
a computer?
Cause/Solutions
c Insert the power plug properly.
Cause/Solutions
c Insert a memory card or connect an
external device properly (pages 15, 49).
c Insert a memory card containing images
or connect an external device containing
images.
c Check the file formats that can be
displayed (supplied Operating
instructions, "Specifications").
c A file that is not compatible with DCF
may not be displayed with the photo
frame, even if it can be displayed with a
computer.
c The information on the shooting date may
be changed or lost when you edit or save
an image file on a computer.
Continued
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