I Can't See My Preview On Webex App Or Webex Meetings; Video Quality Is Poor - Cisco Webex User Manual

I Can't See My Preview on Webex App or Webex Meetings

I Can't See My Preview on Webex App or Webex Meetings
Problem
The camera is connected and is configured correctly, but the video doesn't preview on Webex App or Webex
Meetings.
Solution
• Close any other applications that are using the camera. Then, go to Webex App or Webex Meetings and
• Slide the privacy shutter to the far right side to open it.
• Disconnect and reconnect your camera.
Related Topics

Video Quality is Poor

Problem
Your video quality that the meeting participants see is poor or subpar.
Solution
• Check if the lens gets dirty. Clean it with a soft cloth.
• Check your self-view image quality on the meeting app or on the camera app.
Webex Desk Camera User Guide
34
do the following actions:
1. Select another camera in the camera list. For example, select the system integrated camera.
2. Select Webex Desk Camera again.
Camera Logs, on page 30
Accessory Hub Can't Detect the
Webex App or Webex Meetings Can't Connect to the Camera
My Computer Doesn't Recognize the
Video Quality is Poor, on page 34
• If the self view looks good, then the problem may be with the network bandwidth. Work with your
network service provider to test your network performance and enhance the bandwidth.
The network bandwidth determines the video resolution in Webex meetings or calls. If the bandwidth
allows, the default resolution is 720P@30fps for Webex App or Webex Meetings, and 1080P@30fps
for Webex Room devices.
• If the quality of your self view looks bad, then adjust the resolution in the Webex Desk Camera app.
For information on how to adjust video resolution, see
18.
Camera, on page 35
Camera, on page 33
Configure the Video Image Settings, on page
Maintain Your Camera