Collect Camera Logs With Webex App; Collect Camera Logs With Webex Meetings - Cisco Webex User Manual

Collect Camera Logs with Webex App

Collect Camera Logs with Webex App
If you encounter issues when using your camera with Webex App, you can use the Send logs feature within
Webex App to capture camera logs are for troubleshooting.
The logs saved at:
• For Windows:
• For Mac OS:
Procedure
Step 1 Click your profile picture.
Step 2
Choose Help > Send logs.
Related Topics

Collect Camera Logs with Webex Meetings

If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature
within Webex Meetings to capture camera logs for troubleshooting.
Procedure
Step 1 Click Help > Send Problem Report.
Step 2
Choose a problem type and the meeting or session where you are having issues.
Step 3 Provide some details by adding a description.
Step 4
Click Send Report.
Related Topics
Webex Desk Camera User Guide
32
C:\Users\<user_ID>\AppData\Local\CiscoSpark\Accessories\current_log.txt
/Users/<user_ID>/Library/Logs/SparkMacDesktop/Accessories/current_log.txt
Collect Logs with the Camera
Collect Camera Logs with Webex
Collect Camera Logs with Cisco Accessory
Collect Logs with the Camera
Collect Camera Logs with Webex
Collect Camera Logs with Cisco Accessory
App, on page 30
Meetings, on page 32
Hub, on page 31
App, on page 30
App, on page 32
Hub, on page 31
Maintain Your Camera