NEC Express5800 Series Maintenance Manual page 47

Chapter 1 Maintenance
[?] System does not boot from the USB drive key

Be sure that USB is enabled in the System Utility.

Make sure that the server is configured to boot from the USB drive in "UEFI Boot Order" or "Legacy
BIOS Boot Order" of System Utility.

Reseat the USB drive key.

Move the USB drive key to a different USB port, if available.
[?] The tape drive is stuck and will not eject

Manually press the eject button. Wait for up to 10 minutes for the tape to rewind and eject.

Perform a forced eject:
1. Press and hold the Eject button for at least 10 seconds.
2. Wait for up to 10 minutes for the tape to rewind and eject. The green Ready LED should flash.

Power cycle the drive. Wait for up to 10 minutes for the drive to become ready again.

Check for conflicts in backup software services.

Check the SAS/HBA/Driver configuration of the drive.

Inspect media and cables, and discard any that are faulty or damaged.
[?] A trouble of data import or export has occurred on the tape drive.

Execute Drive Assessment Test with StorageWorks Library and Tape Tools.

Execute Media Assessment Test with StorageWorks Library and Tape Tools (This is a read-only test).
[?] The back-up of tape drive cannot be completed without problem.

Execute Drive Assessment Test with StorageWorks Library and Tape Tools.

Check the back-up log.

Check whether the constitution used is supported.

Check the followings and confirm whether the media is not damaged.
・Whether the position of label is right
・Whether the reader pin is damaged, left out or becomes loose
・Whether there is damage on the joint of cartridge
・Whether the device is used under wrong circumstances
Important
If you execute Drive Assessment Test, the tape is overwritten. If you do not
want the tape to be overwritten, execute log-based Device Analysis Test
instead.
Important
If you execute Drive Assessment Test, the tape is overwritten. If you do not
want the tape to be overwritten, execute log-based Device Analysis Test
instead.
Express5800/R120h-1E, R120h-2E Maintenance Guide
5. Troubleshooting
47