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14. Help
Problem
The [Windows Security Alert]
dialogue box appears and
asks if I want to block
[PCCMFLPD] and I cannot
operate the following
functions after installing the
Microsoft Windows XP
Service Pack 2 or later.
– PC printing
– Scanning
– Remote Control
– PC FAX
– Device Monitor
14.3.9 Answering machine
Problem
I cannot receive a voice
message on the computer.
I cannot play back the voice
message on the computer.
I cannot listen to messages
from a remote location.
The other party complains
that they cannot leave a voice
message.
I cannot operate the
answering machine with the
cordless handset
(KX-MB2060 optional).
The MPlaybackN light flashes
slowly.
Call Display information does
not display during message
playback.
14.3.10 If a power failure occurs
R The unit will not function.
R If any documents are stored in the memory (i.e. during copying, PC printing), they will be lost.
122
Cause & Solution
R Click [Keep Blocking] and run the Windows Firewall Setting Tool to allow
the data transmission for Multi-Function Station (page 123).
Cause & Solution
R Make sure the following features are set beforehand.
– Receiving a voice message into the computer (feature #365 on
page 88)
– Setting the computer for PC TAM reception (feature #366 on page 30)
R A sound card and speaker are required to play back the voice message on
the computer. Make sure that a sound card is installed correctly and check
the speaker volume.
R Activate the remote operation feature by setting the remote operation ID
beforehand (feature #306 on page 76, 88). Press the remote operation ID
correctly and firmly.
R The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 62).
R You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 68).
R The recording time is set to "GREET ONLY"/"Greeting only". Select "1
MINUTE"/"1 min" or "3 MINUTES"/"3 min" (feature #305 on page 76,
88).
R The memory is full. Erase unnecessary messages (page 70, 75).
R Make sure there is no other answering machine connected on the same line.
R Someone is operating the answering machine.
R You are too far from the base unit. Move closer to the base unit.
R This is normal. New messages have been recorded. Listen to the new
messages (page 70, 75).
R The caller information will not be displayed if the message is memo
recording (page 69) or conversation (page 69).
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