Panasonic BL-C20 Troubleshooting Manual
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Also See for BL-C20:
- Operating instructions manual (153 pages) ,
- Getting started (4 pages) ,
- Important information (2 pages)
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Troubleshooting
Network Camera
Indoor Use Only
BL-C20
Model No.
Table of Contents
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting................................................................. 5
Wireless Communication Troubleshooting ................................................ 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Image Buffer/Transfer Troubleshooting.................................................... 15
Miscellaneous Troubleshooting ............................................................... 17
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Summary of Contents for Panasonic BL-C20
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Page 1: Table Of Contents
Troubleshooting Network Camera Indoor Use Only BL-C20 Model No. Table of Contents Troubleshooting..............3 Indicator Display Troubleshooting ............. 3 Camera Setup Troubleshooting..............5 Wireless Communication Troubleshooting ..........7 Camera Image/Page Display Troubleshooting .......... 9 Operation Bar Troubleshooting..............15 Image Buffer/Transfer Troubleshooting............ 15... - Page 2 Troubleshooting Trademarks • Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • All other trademarks identified herein are the property of their respective owners. Abbreviations • UPnP is the abbreviation for "Universal Plug and Play". •...
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Page 3: Troubleshooting
Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information in addition to the contents in this troubleshooting section. Access the website if this troubleshooting does not solve your problem. Indicator Display Troubleshooting Problem Cause and Remedy The indicator •... - Page 4 Troubleshooting Problem Cause and Remedy The indicator • Automatic setup is not complete. continues Complete the setup following the instructions in Getting blinking green. Started. • The camera did not receive an IP address from the DHCP server. When setting [Automatic Setup] or [DHCP Setup], the camera may not be assigned an IP address due to network failures.
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Page 5: Camera Setup Troubleshooting
Troubleshooting Camera Setup Troubleshooting Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Problem Cause and Remedy DynamicDNS •... - Page 6 Troubleshooting Problem Cause and Remedy Setup Program • More than 20 minutes have passed since the camera was fails to complete turned on. successfully. Disconnect the AC adaptor from the power outlet, and reconnect it again. Set up the camera again. •...
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Page 7: Wireless Communication Troubleshooting
Troubleshooting Problem Cause and Remedy An error message • An error on the Setup Program caused the error message. is displayed on Disconnect the AC adaptor from the power outlet, and the camera status reconnect it again. by the Setup Program. - Page 8 Troubleshooting Problem Cause and Remedy Though the • The camera emits electrical waves about 5 minutes after the camera is set to power has been on, when set to wired connection. wired Electrical waves will stop after about 5 minutes. Please wait. connection, the router's wireless indicator is on or...
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Page 9: Camera Image/Page Display Troubleshooting
Troubleshooting Camera Image/Page Display Troubleshooting Problem Cause and Remedy The camera • The camera IP address has changed. cannot be Enter the correct IP address in the address bar of the web accessed. browser. • When accessing from the Internet, the default gateway or the DNS server address is not set in network settings, or is not set correctly. - Page 10 Troubleshooting Problem Cause and Remedy The camera • The connected router does not have a loopback feature. cannot be Access the camera with a local network IP address. accessed on the LAN. • The wrong IP address class is assigned to the camera. If you access the camera on the LAN, the PC IP address and the camera IP address must be set in the same class.
- Page 11 Troubleshooting Problem Cause and Remedy Authentication • The user name and password for the administrator have been windows are changed. Or the user name and password for the general users consequently have been changed. displayed. Close the web browser, and access the camera again. Only half of the •...
- Page 12 Troubleshooting Problem Cause and Remedy The Top page or • Only the IP address and port number are entered. image is not Enter "/mobile" after entering "IP Address:Port Number". displayed on the mobile phone. • A 320 × 240 resolution image is not displayed. Mobile phones do not support 320 ×...
- Page 13 Troubleshooting Problem Cause and Remedy The color on the • The white balance is not set appropriately. image is Adjust the white balance on the Camera page (see page 64 strange. of the Operating Instructions on the CD-ROM). • The color display setting on your PC is set lower than 16 bits. Set the color display to 16 bits or higher.
- Page 14 • The camera firmware may be damaged since the power was accessing the turned off during an update, etc. camera, the Download the latest firmware from the Panasonic Network Update Camera support website and update the firmware (see page Firmware page 114 of the Operating Instructions on the CD-ROM).
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Page 15: Operation Bar Troubleshooting
Troubleshooting Operation Bar Troubleshooting Problem Cause and Remedy Some buttons • The access level is set to level 1 on the General User page. on the operation Set the access level to level 2 (see page 71 of the Operating bar are not Instructions on the CD-ROM), or log in to the camera as an displayed. - Page 16 Troubleshooting Problem Cause and Remedy The camera • The image quality is not set to [Mobile Phone] on the Image does not Buffer/Transfer page. transfer an Set the image quality to [Mobile Phone]. image only to a mobile phone. • Some mobile phones do not support 320 × 240 resolution. Set the resolution to [160 ×...
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Page 17: Miscellaneous Troubleshooting
Troubleshooting Miscellaneous Troubleshooting Problem Cause and Remedy The ActiveX • Security software disables the ActiveX control installation. controls cannot Close the security software, and install the ActiveX controls be installed. again. The firmware is • The firmware updating was not completed due to the power not updated. - Page 18 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.