Troubleshooting Printer Hardware - Canon BJC-S820 Quick Start Manual

S820QSG.book Page 45 Thursday, October 18, 2001 1:41 PM
Problem
Cannot install the
printer driver
(continued)

Troubleshooting Printer Hardware

Problem
Paper jams in the
printer
Possible Cause
CD-ROM drive not
working properly
Computer cannot Verify that the correct cable (USB or parallel) is connected to
detect a printer port both your printer and your computer, and that the
connection is secure.
Verify that the printer is turned on and the POWER lamp is a
steady (non-blinking) green.
If this does not handle the problem, exit the installation
procedure and reinstall the software again.
Also see the S820 User's Guide on the Setup Software &
User's Guide CD-ROM for more information.
Possible Cause
Media jammed during 1. Gently pull the jammed paper out of the sheet feeder slot
automatic feed or the paper output slot, whichever is easier.
If the paper tears and some of it is left in the printer, turn
the printer off, open the front cover, and remove the
pieces of paper.
If the paper will not pull out of the printer easily, do not
force it.
2. Reload paper into the automatic sheet feeder, then press
RESUME on the printer.
If you turn the printer off, your print job data will be lost.
Print the job again.
Use a standard paper size whenever possible to prevent jams.
Troubleshooting
Try This
W
INDOWS
Use My Computer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click My Computer,
then CD-ROM.
For Windows XP, click Start, then My Computer,
then CD-ROM drive.
2. If the files do not appear, refer to your Windows
documentation for more information.
M OS
AC
Open the Apple System Profiler, click Devices and
Volumes, then open the CD-ROM.
Try This
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