Troubleshooting - Canon BJC-S820 Quick Start Manual

S820QSG.book Page 44 Thursday, October 18, 2001 1:41 PM

Troubleshooting

Troubleshooting Installation
Problem
Cannot install the
printer driver
44
Possible Cause
Procedure not followed See "Installing the Printer Driver" on page 53, or see the
S820 User's Guide on the Setup Software & User's Guide
correctly
CD-ROM for more information.
Previous version of Always uninstall the previous version of the printer driver
printer driver or same before installing the new version. See "Uninstalling the
printer driver already Printer Driver" on page 55.
installed on computer
Other applications Other open applications on your computer can interfere with
running in the the installation routine. Close any software applications
background including any virus detection software on your computer
before reinstalling the printer driver. See "Installing the
Printer Driver" on page 53.
Installation not
starting automatically
when CD is inserted
into drive
CD-ROM drive not Normally, after you insert the S820 CD-ROM the setup dialog
specified box displays automatically. If it does not:
Try This
W
INDOWS
If printer driver installation did not start
automatically when you loaded the CD-ROM:
1. Double-click My Computer on the Windows
desktop, then double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer,
then CD-ROM drive.
2. Double-click msetup.exe.
If you install the printer driver by clicking Start, then
Run, specify the correct CD-ROM drive and file name
(D:\msetup.exe, where D is the CD-ROM drive).
W
INDOWS
1. Double-click My Computer on the Windows
desktop, then double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer,
then CD-ROM drive.
2. Double-click msetup.exe.
®
M OS
AC
Double-click the CD-ROM icon on your desktop.