Collect Camera Logs With Webex Meetings; Cisco Technical Support - Cisco Webex Administration Manual

Troubleshoot Your Camera
The logs saved at:
• For Windows:
• For Mac OS:
• On cloud:
Procedure
Step 1
Click your profile picture.
Step 2 Choose Help > Send logs.

Collect Camera Logs with Webex Meetings

If you encounter issues when using your camera with Webex Meetings, use the Send Problem Report feature
within Webex Meetings to capture camera logs for troubleshooting.
The camera logs are sent within the report. You can view the logs at
map/webex-part-minutes.
Procedure
Step 1
Click Help > Send Problem Report.
Step 2 Choose a problem type and the meeting or session where you are having issues.
Step 3
Provide some details by adding a description.
Step 4 Click Send Report.

Cisco Technical Support

Cisco provides around-the-clock technical support services, both online and over the phone to all customers,
partners, resellers, and distributors who hold valid Cisco service contracts.
You should have your Cisco.com User ID, Contract, and Serial numbers ready when you contact Cisco Support
to prevent any delays with your support request.
In addition, support staff need the following information:
• Serial number—Every device has a serial number on the surface of the clip.
• Time and date issue occurred—Support staff use device logs or cloud metrics to troubleshoot issues. It
C:\Users\<user_ID>\AppData\Local\CiscoSpark\Accessories\current_log.txt
/Users/<user_ID>/Library/Logs/SparkMacDesktop/current_log.txt
https://mats.webex.com/diagnostic/#/teams
is helpful to have the approximate local time and date.
Collect Camera Logs with Webex Meetings
https://mats.webex.com/diagnostic/#/
Cisco Webex Desk Camera Administration Guide
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