I Can't See My Preview On Webex Or Webex Meetings; Webex Or Webex Meetings Can't Connect To The Camera - Cisco Webex Administration Manual

I Can't See My Preview on Webex or Webex Meetings

• If you are using a computer with Mac OS, make sure that the Cisco Webex Desk Camera app is allowed
• If you connect the camera to the Thunderbolt port on a Lenovo computer, keep the port driver updated.
• Restart your computer.
I Can't See My Preview on Webex or Webex Meetings
Problem
The camera is connected and is configured correctly, but the video doesn't preview on Webex or Webex
Meetings.
Solution
• Close any other applications that are using the camera. Then, go to Webex or Webex Meetings and do
• Slide the privacy shutter to the far right side to open it.
• Disconnect and reconnect your camera.

Webex or Webex Meetings Can't Connect to the Camera

Problem
When the camera shutter is closed during a Webex meeting, the preview frame of Webex or Webex Meetings
shows the message "Can't connect to the camera".
Solution
If you want to stop your video during Webex meetings, use the Stop video button on Webex or Webex
Meetings, instead of closing the shutter. This helps to avoid the error message.
Cisco Webex Desk Camera Administration Guide
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to use the camera and the microphone. Do the following actions to configure the settings:
1. Go to Apple menu > System Preferences > Security & Privacy > Privacy.
2. Enable Cisco Webex Desk Camera on the Camera and Microphone panels respectively.
Go to Lenovo Support for the driver update.
Note Frame rate drop occurs when using the camera on the Thunderbolt port.
the following actions:
1. Select another camera in the camera list. For example, select the system integrated camera.
2. Select Cisco Webex Desk Camera again.
Troubleshoot Your Camera