Call And Sim Issues; Problems Making/Receiving Calls - Motorola motoe6 User Manual

Fix a problem : Call and SIM issues

Problems making/receiving calls

After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If has disappeared from your home screen, you just need to
SIM card not recognised
If you see or in the
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
3. Turn off your phone, then
4. Contact your carrier to make sure your account is set up properly.
5. Ask your carrier to replace the SIM card.
6. Perform an external phone reset.
No signal
1.
If you usually have a signal
where you can receive a signal, such as outside. If you're uncertain whether your carrier provides service
in that location, check the coverage map on your carrier's website.
2. If aeroplane mode
3. Turn your phone off and then on again.
4. Check for app updates.
5. Check if a software update
6. Check that the Preferred network type is set to Global.
network > Advanced > Preferred network type.) If you're experiencing service issues when it is set on
Global, try a different setting.
7. Remove your SIM card and reinsert.
8. Use safe mode to see if apps that you have installed are causing the issue and uninstall as needed.
9. Reset the phone.
Have signal, but can't make calls
1. Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2. Clear the cache for the Phone app.
3. Use Safe mode to see if apps you installed are causing the issue and uninstall as needed.
status bar or a message that the SIM is not recognised:
remove and reinsert the SIM.
but the status bar
is on, turn it off.
is available for your phone.
add a shortcut
shows in your current location, move to another area
(Settings > Network & internet > Mobile
for the Phone app.
179