Motorola motoe6 User Manual
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Motorola motoe6 User Manual

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  • Page 1 User guide...
  • Page 2 © 2020 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylised M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners.

  • Page 3: Table Of Contents

    moto e6 Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
  • Page 4 moto e6 Add widgets, shortcuts or folders Remove widgets, shortcuts or folders Remake your Home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do not disturb Stop phone from speaking Other sound settings Silence ‘Hello Moto’...
  • Page 5 moto e6 Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch "Set date and time" Moto app About the Moto app Shrink screen for one-handed use Preview notifications when screen sleeps Photos app Share photos and videos...
  • Page 6 moto e6 Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Replace battery Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies...
  • Page 7 moto e6 About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you Unlock with voice commands Set lock screen preferences Use location services...
  • Page 8 moto e6 viii Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colours SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Front camera (to learn more, read help in Camera app). Earpiece/speaker Headset jack Microphone Volume up/down button Power button USB port for charging, transferring files, sharing connection with tethered devices.

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone Back camera (To learn more, read help in Camera app.) LED flash Notch for removing back cover so you can insert a SIM or SD card replace the battery Care for your phone To clean the screen: •...
  • Page 11 Set up phone Remove back cover Turn your phone upside down and put your fingernail in the notch on the bottom corner. Pry the cover off. Don't be afraid to use a little muscle. Insert or replace cards To remove the SD card, slide it out. To remove the SIM card, slide the pin forward.
  • Page 12 Set up phone To insert a SIM, slide it into the SIM slot with the gold contacts facing down. To insert an SD card, slide the SD card into the slot on top of the SIM. Note: If you need to activate a SIM, contact your carrier. Replace back cover Snap the cover on.

  • Page 13: Copy Data From Old Phone

    Set up phone Copy data from old phone Copy data from iPhone You'll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Photos. • Contacts will back up to Contacts.
  • Page 14 Set up phone Select how to copy: • If you have your old phone, touch A backup from an Android phone. • If you don't, touch A backup from the cloud Follow the onscreen instructions to select the old phone or backup associated with your Google account and to choose which apps and data to copy.

  • Page 15: Set Up Voicemail

    Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.
  • Page 16 Set up phone If you didn't add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app. Follow the on-screen instructions to enter your email address, password and account options. If you have problems setting up the account, read Google's help for Gmail.

  • Page 17: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 18: Make It Yours

    Set up phone To learn more about ELS, read Google's help. Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Personalise your phone •...

  • Page 19: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 20: About Your Lock Screen

    Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on...

  • Page 21: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the Home screen from any app. lets you switch between recent apps.

  • Page 22: If You Had An Iphone

    Learn the basics : New to Android? Personalise your phone While changing your wallpaper is probably your first customisation, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences and much more. It's a great way to learn many of your phone's capabilities while customising it to suit your needs.

  • Page 23: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.

  • Page 24: Status Bar Icons

    Learn the basics : New to Android? Maintaining your account Other than remembering your password, you don’t need to do much maintenance on your Google account – just enjoy the benefits of your secure, synchronised information. However, you can: • Control how frequently your phone syncs your information.
  • Page 25 Learn the basics : New to Android? Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to a mobile network (full signal). The speed of your network connection is also shown. For example, . The possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+ and 4G. The available speeds depend on your carrier and your location.
  • Page 26 Learn the basics : New to Android? Bluetooth on. Trusted device connected. Your phone is a Wi-Fi hotspot. Devices can connect to share your data connection. Wireless display or adapter connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 27 Learn the basics : New to Android? DO NOT DISTURB Do not disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 28: Phone Terms You Should Know

    Learn the basics : New to Android? Screenshot is available. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services and applications are network or carrier dependent and may not be available in all areas.
  • Page 29 Learn the basics : New to Android? Play Store Google's store where you can download apps, books, movies, and music. Choose from an assortment of free books or apps; purchase from an even larger selection. SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets and digital cameras.

  • Page 30: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures to perform everyday tasks such as taking screenshots or turning on the torch. These gestures can be turned on/off.

  • Page 31: Use Navigation Bar

    Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: zoom out to see smaller versions of photos or maps. Or, close expandable notifications.

  • Page 32: Use Quick Settings

    Learn the basics : Get around on your phone Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customise navigation gestures You can change how your phone responds when you swipe: Open the Moto app.
  • Page 33 Learn the basics : Get around on your phone Wi-Fi Bluetooth Do not disturb Flashlight Audio effects. Auto-rotate Battery Saver Mobile data Flight mode Cast Data Saver. Appears after you turn on Data Saver for the first time.

  • Page 34: Turn Screen Off And On

    Learn the basics : Get around on your phone Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot for the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: •...

  • Page 35: Adjust Volumes

    Learn the basics : Get around on your phone Turn screen off and on manually To turn the screen on: • Press the Power button. If you've set up a screen lock, you need to unlock it. • Your screen automatically turns on when you have an incoming call. To turn the screen off: •...
  • Page 36 Learn the basics : Get around on your phone Tip: Use Do not disturb to silence all calls, messages, events and reminders. Turn it on from quick settings or schedule it to turn on automatically during certain times during calendar events.

  • Page 37: Frequently Used Tools

    Learn the basics : Frequently used tools Turn torch on and off To turn your torch on or off: Open quick settings. Touch Or, make a chopping motion to turn the torch on or off. If the camera opens instead of turning on the torch, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.

  • Page 38: Control Phone With Your Voice

    Learn the basics : Frequently used tools Do any of the following: • To crop the screenshot, touch • To edit the screenshot, touch . Then, touch to draw on it or touch to highlight it. • To share it, touch Touch Save.

  • Page 39: Get Directions To A Location

    Learn the basics : Frequently used tools Open the Google app. Touch More > Settings > Voice. Touch Voice Match > Retrain voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 40 Learn the basics : Frequently used tools Touch & hold the home screen. Touch Widgets. Touch & hold the Time and weather widget, then drag it to a home screen page. Set or delete alarms Touch the time. Adjust alarms: •...

  • Page 41: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Remove location Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations that you have added, swipe right and left. •...
  • Page 42 Learn the basics : Frequently used tools Limit daily screen time For individual apps, you can set a timer that limits the amount of time you spend on the app every day. Tip: To manage your child's screen time, use parental controls.
  • Page 43 Learn the basics : Frequently used tools Do one of the following: • Open quick settings, then touch and hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration and block notifications for all calls and notifications, use Do not disturb.

  • Page 44: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 45: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 46: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)
  • Page 47 Learn the basics : Work with text Go to Settings > System > Language & input. Touch Advanced > Auto-fill service. Select Google, then touch Touch > CONTINUE. Touch categories to review and edit personal information, addresses, credit cards and passwords.

  • Page 48: Personalise Your Phone

    Personalise your phone : Home screen Change wallpaper You can change the background image on your Home screen lock screen. Use your own photos, images that came on your phone or images from an online category. Open the Wallpapers app. Do one of the following: •...

  • Page 49: Add Widgets, Shortcuts Or Folders

    Personalise your phone : Home screen Add widgets, shortcuts or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: Touch &...
  • Page 50 Personalise your phone : Home screen • Navigate to work Maps • Navigate to home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages •...

  • Page 51: Remove Widgets, Shortcuts Or Folders

    Personalise your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organise your shortcuts. Touch and hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them: Then you can: •...
  • Page 52 Personalise your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.

  • Page 53: Lock Screen

    Personalise your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 54: Sounds

    Personalise your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 55: Enhance Sound

    Personalise your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for ‘ringtones’ in Play Store and install an app that provides ringtones. • Search for ‘ringtone maker’ in Play Store and install an app that lets you create custom ringtones.

  • Page 56: Avoid Interruptions With Do Not Disturb

    Personalise your phone : Sounds Select an effect: • 3D stereo: Immersive and spatial sound experience, great for gaming • Cinema: Optimised for surround sound • Live: Simulates the effect of a live concert • Custom: Select a preset equaliser profile and a surround sound option Avoid interruptions with Do not disturb Quickly turn Do not disturb on or off When you're busy, use Do not disturb to mute sounds, stop vibration and block notifications.
  • Page 57 Personalise your phone : Sounds To adjust the settings for alarms, media and touch sounds: Go to Settings > Sound > Do not disturb. Touch Sound & vibration. For each category, select whether sound and vibration is muted or not Notifications When Do not disturb is on, you won't see or hear notifications by default.
  • Page 58 Personalise your phone : Sounds Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: • Anyone • Contacts only • Starred (favourite) contacts only • None Calendar events and reminders Go to Settings > Sound > Do not disturb. Touch Messages, events &...

  • Page 59: Stop Phone From Speaking

    Personalise your phone : Sounds Touch Do not disturb > Turn on automatically. Select the rule and turn it off or touch to delete it. Stop phone from speaking Silence replies to voice commands Some voice commands (such as ‘What's up?’ and ‘What is the current weather?’) cause Google Assistant to speak in response.

  • Page 60: Other Sound Settings

    Personalise your phone : Sounds : Other sound settings Silence ‘Hello Moto’ during power up If you don't want your phone to say ‘Hello Moto’ when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You cannot adjust the volume level for this sound.

  • Page 61: Apps

    Apps About your apps Open an app Swipe up from the bottom of your Home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don't want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 62 Apps Drive Store and synchronise your files on Google's cloud, then access them anywhere you have an Internet connection. Create and share spreadsheets, documents and presentations. Scan documents and share or print them. Video call with your friends via Android and iOS. Facebook Connect with friends, family and communities.
  • Page 63 Apps Moto Select available gestures for phone shortcuts and control notifications. News See headlines, weather and information on your favourite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Music Listen to your music collection (stored on your phone or streamed).
  • Page 64 Apps YouTube Find, view and upload videos to the web. Get more apps Don't see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch.

  • Page 65: View Two Apps On Screen

    Apps Touch Do one of the following: • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch Clear all. Tips for using apps •...

  • Page 66: View Notifications

    Apps When you're playing a video or navigating with Maps, touch or swipe up from the bottom of the screen. The video (or navigation) shrinks. You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. •...
  • Page 67 Apps What you can do with notifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app. If you have several notifications, these actions are hidden. When you see , touch it to reveal actions.

  • Page 68: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 69 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi — save data charges on your mobile plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 70: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organise apps To organise apps into groups on your Home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 71 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance and fix some problems with apps and webpages. Touch & hold the app icon, then touch Do one of the following: •...

  • Page 72: Protect Against Harmful Apps

    Apps : Manage your apps • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...

  • Page 73: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say ‘OK, Google’...
  • Page 74 Apps : Search and browse In the list of results: • Review results then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...

  • Page 75: Search Your Phone

    Apps : Search and browse • Touch > > Settings and turn Places nearby on. Delete Google search history Read Google's help for instructions. Use search engine other than Google To use a search engine other than Google: Search for ‘search engine’ in Play Store and install one of the apps.

  • Page 76: Browse Websites

    Apps : Search and browse Find your phone number Go to Settings > System. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Photos app. To find downloaded files, use the Files app.
  • Page 77 Apps : Search and browse Touch & hold Drag to a blank space on your Home screen. To close all incognito tabs: Swipe the status bar down. Touch Clear browsing history Open Chrome app. Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history.

  • Page 78: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 79 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 80: Add Attachments

    Apps : Text messaging Open the message list and touch the conversation marked Draft. Do one of the following: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app.

  • Page 81: Save Attachments From Text Message

    Apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When you're done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to full screen.

  • Page 82: Change Default Messaging App

    Apps : Text messaging This feature is not available in all countries. To adjust the group messaging setting: In the Messages app, touch > Settings > Advanced. Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store.

  • Page 83: Get Text Messages On Your Computer

    Apps : Text messaging Touch Quick responses. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...
  • Page 84 Apps : Text messaging To sign out from the computer, at the top of the message list, click .

  • Page 85: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you'll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 86: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email and other categories, touch To search for emails, at the top of your email list, enter terms such as the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 87: Preview Inboxes From The Home Screen

    Apps : Email Do one of the following: • to select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 88 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do not disturb.

  • Page 89: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 90: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people and more. In some cases, these suggestions are personalised based on information associated with your Google account and your previously created events.

  • Page 91: Control Notifications For Calendar Events

    Apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.

  • Page 92: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, such as alarm volume and snooze duration, touch >...
  • Page 93 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 94: Set Date And Time

    Apps : Clock app "Set date and time" Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...

  • Page 95: Moto App

    Apps : Moto app About the Moto app The Moto app provides experiences to help you get the most from your Motorola phone. Turn gestures on/off Perform everyday tasks with quick motions. You turn each gesture on/off independently. Touch ‘Learn more’ links to learn how to use and turn gestures on/off.

  • Page 96: Preview Notifications When Screen Sleeps

    Apps : Moto app Preview notifications when screen sleeps About Moto Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
  • Page 97 Apps : Moto app To restart the notifications, turn Peek Display on...

  • Page 98: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple or all items from any Photos view, sending them as email or message attachments, uploading to the cloud or using device-to-device connections such as Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 99 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 100: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.

  • Page 101: Make Calls

    Calls, contacts, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 102: During A Call

    Calls, contacts, voicemail : Phone calls Call a nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return a call Touch , then touch next to the number. Tips: •...

  • Page 103: Make Video Calls

    Calls, contacts, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, touch To return to the call, swipe the status bar...

  • Page 104: Make Conference Calls

    Calls, contacts, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts About blocking If you don't want to get calls or texts from a certain phone number, you can block it.
  • Page 105 Calls, contacts, voicemail : Phone calls Block all numbers for a contact Open Contacts app. Touch the person's name. Touch > Block numbers. If you don't want to report the call as spam to Google, remove the checkmark. Touch Block. On the contact screen, you'll see next to the blocked numbers.

  • Page 106: Turn Call Waiting On And Off

    Calls, contacts, voicemail : Phone calls • If you see ‘Suspected spam caller’ or ‘Spam’ for an incoming call, you can answer the call or block and report the number. • Your phone may need to send information about your calls to Google. •...
  • Page 107 Calls, contacts, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you have answered (incoming) Call you have made (outgoing) To learn more about a call, touch it, then touch Call details.

  • Page 108: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).

  • Page 109: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 110: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 111: Star Your Favourite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 112: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 113 Calls, contacts, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.

  • Page 114: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voice mail If you've set up voice mail, you'll see in the status bar when a new voice mail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 115: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voice mail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 116: Music

    Music Listen to the radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.

  • Page 117: Listen To Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on a plane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI and WAV files. To get music, do any of the following: •...

  • Page 118: Connect A Midi Device

    Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you'll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.

  • Page 119: Battery

    Battery Charge phone How to charge your phone Your phone is like a small computer, giving you tonnes of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Using the charger that came with the phone, insert the USB end into the phone.

  • Page 120: Use Battery Saver Mode

    Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what's using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 121: Show Battery Percentage In Status Bar

    Battery • Stop using Location services when your screen is off • Stop apps from doing things in the background When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings...
  • Page 122 Battery Pry off the cover. Don't be afraid to use a little muscle. Remove the battery. Insert the new battery, face up. Snap the cover on.

  • Page 123: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music and applications on your phone. Files you downloaded from the Internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 124: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 125 Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...

  • Page 126: Find Downloaded Files

    Storage To insert the card into another device (computer, projector etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings >...

  • Page 127: Recover Recently Deleted Files

    Storage • Photos, videos and documents you save from emails or texts • Books, movies or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status bar.

  • Page 128: Upload Photos And Videos

    Storage To upload your music, use Google Play Music for Chrome or install the Music Manager application on your computer. On your computer, visit play.google.com/music and click > Upload music. To learn more, read Google's help. After you’ve uploaded your music, you can listen to it: •...

  • Page 129: Scan Documents And Make Copies

    Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 130: Network And Internet

    Network and Internet Connect to Wi-Fi networks Turn on and connect Turn Wi-Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 131: Use Aeroplane Mode

    Network and Internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi-Fi when you're not in a location with access to Wi-Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...
  • Page 132 Network and Internet • Share your phone's internet connection with other devices Set data limit Sometimes it's easy to exceed your data plan limit without realising it. To avoid surprises, set a usage warning that notifies you when you're close to your limit, and set a usage limit that turns off mobile data when the limit is reached.

  • Page 133: Share Your Internet Connection

    Network and Internet Restrict background data for Wi-Fi networks If you have to pay for data usage on a Wi-Fi network, you can restrict apps from using background data on that network. Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch &...
  • Page 134 Network and Internet Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar. To connect a device, open the device's Wi-Fi settings, select your phone's hotspot and enter the hotspot password.

  • Page 135: Connect To Vpns

    Network and Internet Connect your phone to your computer with a USB cable. On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on USB tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer.

  • Page 136: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth drains your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 137 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning off Bluetooth when you're not connected to a device. After pairing with a device, you'll need to set sharing options and then you can use Bluetooth to: •...

  • Page 138: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device that supports Wi-Fi Direct, such as a printer or TV, you can connect your phone without a wireless router or cable. When you turn on your phone's Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
  • Page 139 Connected devices In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps. While casting: • You'll see in the status bar. • You can still make and receive calls and use your phone's other features. To stop casting: •...

  • Page 140: Transfer Files Between Phone And Computer (Usb)

    Connected devices • Amazon Prime Video • YouTube • Google TV Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone's USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.

  • Page 141: Print From Your Phone

    Connected devices Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions.
  • Page 142 Connected devices Enter the printer's name and IP address (found in your printer settings on connected computer). Set up: Cloud Print Note: Google will no longer support Cloud Print after 31 December 2020. To learn more, read Google's support information. To connect your printer and phone: Make sure your printer is on and added to your Google account.

  • Page 143: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 144: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: control which apps have access to data about your app usage (which other apps you're using and how often, your carrier, language settings and other details).
  • Page 145 Other settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications and touch to see all apps. Then touch Notifications for each app and adjust behaviour. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
  • Page 146 Other settings : Apps & notifications To turn dots off for all apps: Go to Settings > Apps & notifications > Notifications. Turn Allow notification dots on or off To turn dots off for one app: Touch & hold the app icon. Touch >...

  • Page 147: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 148: Change Screen Timeout

    Other settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Sleep and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.

  • Page 149: Choose Colour Mode

    Other settings : Display Choose colour mode You can change the intensity of colour on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colours. Choose one: • To see the most accurate colours, touch Natural. •...

  • Page 150: Security & Location

    Other settings : Security & location About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted...

  • Page 151: Be Ready To Find A Lost Phone

    Other settings : Security & location Google Play Protect is on by default. If your phone seems slow If you’ve scanned your phone and there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps. Be ready to find a lost phone Make sure your phone can be found.

  • Page 152: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you'll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 153: Adjust Lock Options

    Other settings : Security & location : Lock and unlock phone Touch Screen lock. Enter your current PIN, password or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off. To increase or decrease the amount of time before automatically locking the screen: Go to Settings...

  • Page 154: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 155: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 156: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognise your face: Go to Settings. Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted face. Touch Improve face matching.

  • Page 157: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • for your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.

  • Page 158: Set Lock Screen Preferences

    Other settings : Security & location : Lock and unlock phone Unlock your phone At the lock screen, say ‘OK, Google’. Your phone will unlocks and be ready for commands. Speak a command to perform a task. If the phone does not recognise your voice, then unlock it with your password, PIN or pattern. Turn off voice authentication Go to Settings.

  • Page 159: Use Location Services

    Other settings : Security & location : Lock and unlock phone Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won't be displayed on your lock screen.
  • Page 160 Other settings : Security & location Touch a service to open its settings: • Emergency Location Service: sends your location to emergency responders when you call or text an emergency number • Google Location Accuracy: improves location accuracy for Maps Find My Device.

  • Page 161: Pin Your Screen

    Other settings : Security & location Pin your screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN or password required to unpin.
  • Page 162 Other settings : Security & location Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled the SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.

  • Page 163: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customised information feed and take full advantage of the Calendar, Gmail and other apps included with your Google account.

  • Page 164: Change Name And Info In Your Google Account

    Other settings : Accounts Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Device admin apps and turn off the app for the account, then try to remove it again. Change name and info in your Google account You can update, add, and remove basic info for your Google account: Go to...

  • Page 165: Control What Info Google Collects

    Other settings : Accounts Go to Settings > Accounts. Review the list of accounts: • If the app isn't listed, then it can't auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 166 Other settings : Accounts • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. • Reviewing your location history. • other questions about your account...

  • Page 167: Accessibility Settings

    Other settings : Accessibility settings Visual assistance Adjust colours if you are colour blind Go to Settings > Accessibility. Touch Colour correction and turn Use colour correction on Touch Correction mode and choose an option. How you see colours Option to choose It's difficult to tell violet from blue.
  • Page 168 Other settings : Accessibility settings Touch and hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 169: Hearing Assistance

    Other settings : Accessibility settings Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press one of the Volume buttons. Stop readout To pause or resume readout, press and hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
  • Page 170 Other settings : Accessibility settings Use real-time text (RTT) during calls Not all carriers support this feature. Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write. RTT: •...

  • Page 171: Dexterity Assistance

    Other settings : Accessibility settings Select a mode: • TTY full: type and read text on your TTY device. • TTY HCO: type text on your TTY and listen to voice replies on your phone. • TTY VCO: speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.

  • Page 172: Use Accessibility Shortcuts

    Other settings : Accessibility settings Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To add the icon: Go to Settings > Accessibility. Touch Accessibility Menu. Turn Use service on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on Use two fingers to swipe up from the bottom of the screen.

  • Page 173: System

    Other settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You'll need it if you contact support regarding a warranty and it's important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from mobile networks, and many police departments keep a record of stolen phones using this number.

  • Page 174: Language & Input

    Other settings : System : Language & input Customise the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customise your Gboard settings. Change how the keyboard looks To change the background colour of your keyboard: Go to Settings >...

  • Page 175: Use Multiple Languages

    Other settings : System : Language & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Language & input > Virtual keyboard. Touch Gboard >...

  • Page 176: Customise Power Button Gesture

    Other settings : System : Language & input Go to Settings > System > Language & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Customise Power button gesture You can customise the Power button so that pressing it twice either opens Google Assistant...
  • Page 177 Other settings : System Manage your back up in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.

  • Page 178: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family or friends, or within a business, you can set up a separate user space for each user. •...

  • Page 179: Add, Modify And Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify and remove users Add a user You must be the device owner to add users. to prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 180: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 181: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 182: Phone Won't Turn On

    Fix a problem : Hardware issues • Using your phone while it's charging • Downloading or uploading a lot of data Ways to prevent your phone from heating up • Pause resource-intensive features or apps until your phone cools down. •...

  • Page 183: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check the available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 184: Sd Card Problems

    Fix a problem : Hardware issues Everything is negative, reversed colours Go to Settings > Accessibility > Colour inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on and turn it off...
  • Page 185 Fix a problem : Hardware issues Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again. Inspect card for damage or alignment issues: Turn your phone off and remove the card.
  • Page 186 Fix a problem : Hardware issues Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that is capable of data transfer and isn't for charging only. Be sure you have set the USB connection type to allow file transfer.

  • Page 187: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing has disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognised If you see in the...

  • Page 188: Problems During Calls

    Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Phone doesn't ring or ring loud enough Check your volume setting. Look for in your status bar. If you see it: •...
  • Page 189 Fix a problem : Call and SIM issues Check your proximity sensor. Make a call and place the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. safe mode to see if apps that you have installed are causing the issue and uninstall as needed.
  • Page 190 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Hey Google off Saying ‘OK, Google’ won't work from all screens but you can touch the search widget first, then say ‘OK, Google’.

  • Page 191: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure that the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 192: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 193 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is ticked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't receiving your calls.

  • Page 194: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, and closer for better performance. On your phone, turn Bluetooth off and then on again.

  • Page 195: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The mobile network for your phone may not be in range. Check the signal icon in your status bar to ensure that you have a strong connection.
  • Page 196 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 197: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot the unlock code If you have forgotten your PIN, pattern or password for unlocking your screen, you need to erase your phone, set it up again and set a new screen lock.
  • Page 198 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to mobile...

  • Page 199: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching and holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 200: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer's website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and take the photo again.

  • Page 201: Messaging Problems

    Fix a problem : App issues Check for updates to your Camera app. safe mode to see if installed apps are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you're storing photos/videos on your SD card, remove the card and see if you can take photos without...
  • Page 202 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 203: Gmail Problems

    Fix a problem : App issues Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.

  • Page 204: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see whether an OS update will be available for your phone or whether your phone is still eligible for security updates, visit the website for your country.

  • Page 205: Reset Phone

    Fix a problem : Maintenance procedures • Wi-Fi • Bluetooth • Mobile data • Hotspot (internet sharing) Then, if you're still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS.

  • Page 206: See More Help

    Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). Reset phone if you can't open Settings If you can't open Settings, do an external reset.

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