Troubleshooting; Cannot Discover The Device; Network Configuration; Checking System Health - Motorola Avigilon ACC VMA-RPA-RGD-8P2 User Manual

Troubleshooting

Cannot Discover the Device

If you cannot discover the device using File Explorer (Windows) or Finder (Macintosh) during the hardware
installation and it is connected to your network, try the following:
Access the appliance from your web browser using the URL https:// VMA-RPA-RGD-8Px<serial
l
number>
Use the Address Resolution Protocol (ARP) to determine the IP address for the device:
l
1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following command:
arp -a
3. Scroll through the response and look for the IP address corresponding to the MAC address.
Discover the DHCP-assigned IP address from the ACC Client software:
l
1. Download and install and open the ACC Client software on to the configuration laptop. For
information see
2.
Note: The username and password for the Web Interface application is separate from
the administrator username and password for the ACC Server.
3. Display the server Setup tab.
4. Open a web browser and enter the IP address in this format: https://<IP address>.

Network Configuration

By default, the ACC ES Rugged 8-Port Appliance acquires an IP address on the network through DHCP. If
you need to set up the ACC ES Rugged 8-Port Appliance to use a static IP address or any specific network
configuration, see Connecting the Device to Users and Cameras on page 25

Checking System Health

You can check on the health of the system components in the Site Health in the ACC Client software. See
Site Health in the ACC Client User Guide for more information.
Troubleshooting
Installing and Starting the ACC Client on page 28.
for more information.
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