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IVR Menu Options
Re-Provisioning
Where an adapter has already been provisioned and it is necessary to load new settings,
you must first reset it by accessing the IVR (* key four times) and pressing 73738# then 1
to confirm. You should hear a low tone and a voice announcing "option successful".
Wait at least thirty seconds and the adapter will once again be ready for provisioning
using the above guidelines.
Unlocking previously locked devices
If you are unable to gain access to the web interface of a Linksys ATA, the device either
has Customized firmware or it has been "locked" by a VoIP service provider.
If you are able to access the web interface, you will see a Customization setting on the
Info tab. If this displays "Customized", the device will contain a special version of firmware
customized to the requirements of a VoIP service provider.
If the Customization setting displays "Open", then the device will contain the standard
Linksys firmware. That said, the device may still have been "locked" by a VoIP service
provider during their provisioning process.
The problem with Customized and Locked devices
You will not be able to provision your locked device with alarm monitoring settings.
Regardless of any settings our provisioning server may be able to download into your
device, it would always "call home" to the VoIP service provider server and download new
settings. It is highly recommended that you do not use locked devices for alarm
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